Help Desk Technician Cover Letter

Help Desk Technicians provide support to customers by diagnosing technical problems and solving conflicts. These professionals are usually employed by information technology or telecommunication companies and are responsible for providing support online or over the phone, diagnosing technical problems, finding solutions to customer problems, applying help desk procedures, recording interactions with company customers, and preparing reports for managers.

Based on our collection of cover letter examples for Help Desk Technicians, main job requirements for this position include:

  • Customer service training
  • Strong communication and listening skills
  • Being able to work under pressure
  • Conflict resolution
  • Attention to details
  • Teamwork
  • Computer competences
  • Time management
  • Availability for work in shifts

Just beneath is provided a cover letter sample for Help Desk Technician highlighting comparable job assets and experience.

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Dear Ms. Stevens:

Upon review of your posting for a Help Desk Technician, I felt compelled to send my resume for your consideration. With four years of solid experience in technical system administration and end user support—coupled with my strengths in team collaboration and problem solving—I feel confident that I would significantly benefit your organization.

With an extensive range of computer system and software proficiencies, my demonstrated technical aptitude, as well as my commitment to thorough end user support and service, positions me ready to excel in this role. My most recent position as a Technician with Fareway Media afforded me the opportunity to acquire deep experience in providing technical support to end users by phone, email, or on site.  Diagnosing technical issues, running tests, troubleshooting equipment, and updating software are just a few of the tasks at which I excel, enabling me to provide critical support across a full span of technical concerns. In addition, I possess superior interpersonal and analytical skills, which are certain to render me an asset to your IT team.

Highlights of my background and qualifications include the following:

  • Operating as a key point of contact for the IT help desk at Fareway Media; diagnosing, troubleshooting, and efficiently resolving support tickets to mitigate user downtime for 175+ employees.
  • Providing day-to-day technical service and support for email, network connectivity, peripheral equipment, and system maintenance.
  • Instrumental in installing and maintaining a new networking infrastructure at Fareway Media; facilitating the transition of the wireless network to hot spots and ensuring 100% coverage by installing and upgrading switches, APs, and routing cables.
  • Developed and distributed training instructions to fellow technicians regarding confidential data retrieval and protection.
  • Keen aptitude for a breadth of technology programs and solutions; proficient in a variety of software applications including Microsoft Office Suite, Visual Basic, Dreamweaver, Track-It, Fireworks, and PL/SQL.
  • Pursuing an Associate of Science degree in Network Administration (expected 2018).

With my experience in help desk service, as well as my dedication to top-notch end user support, I believe I could quickly exceed your expectations for this role. I look forward to discussing the position in further detail. Thank you for your consideration.


John L. James

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