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Service Advisor Resume Samples
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Candidate Info
years in workforce
months at this job
Business Administration
Store Service Advisor
- Addressed customer service inquiries in a timely accurate fashion
- Achieved customer satisfaction rating of 95% within 3 months
- Managed a high-volume workload within a deadline-driven environment.
- Completed customer service calls to ensure quality
- Handled basic customer insurance claims and transferred calls that required more focused assistance
- Demonstrated professionalism, given accurate appropriate information, answer questions, troubleshooting issues, and resolved complaints
Candidate Info
years in workforce
years at this job
Business Management
Business Information Systems
Customer Service Advisor I -- Performance Products
Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls
- Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
- Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
- Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
- Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint
Candidate Info
years in workforce
months at this job
Paralegal
Biology
Enrollment Service Advisor
- Conducted outbound phone calls to prospective students
- Developed effective strategies to reach students either by leaving voice messages or constructing emails.
- Identified and qualified potential students
- Scheduled and conducted enrollment interviews with future students
- Assisted and followed up daily with current students through completion of their first course
- Created a network with current students to aid in the generation of referrals
Candidate Info
years in workforce
years at this job
Management
Service Advisor
Greet and establish relationship with the customer to meet and achieve customer satisfaction, sales goals and create desire to only service vehicle here.
- Increase sales in parts and service with customer pay and insuring proper warranty administration under contracts.
- Maintain high customer satisfaction goals, above 92%
- Generate highest customer contacts in team of 9 advisors, more than 12% more than next advisor
Candidate Info
years in workforce
months at this job
Marketing
Service Advisor
Sell and recommend products, parts, and services offered by the dealership
- Verify vehicle warranty coverage and recalls to provide information to customers
- Write accurate and detailed repair orders from listening to customers concerns and issues using Reynolds
- Maintain high levels of customer service at all times while taking care of customers needs
- Use Google Docs and Microsoft Excel to update productivity
- Coordinate vehicles going through shop using teamwork to ensure customers are satisfied with lead time
Candidate Info
years in workforce
year at this job
Service Advisor
Greet all customers and obtain information for their service
- Estimate costs for repairs needed and process payments after repairs
- Maintain excellence to ensure "green" level of customer satisfaction
- Document all details of service provided to customers vehicle
- Contact extended warranty companies to ensure approval of necessary repairs for customers
- Communicate with customers and technicians with regard to all services needed
Candidate Info
years in workforce
year at this job
Business Administration
Lead Service Advisor
Manage major corporate accounts held by store
- Lead team of service advisors to meet monthly quotas and exceed customer expectations
- Hire, train, schedule, and direct a staff of 6-8 employees
- Maintain customer work orders to exceed hours per work order and exceed company standards for hourly rate averages
- Manage follow up for 250 plus store customer base
- Direct work flow in and out of the shop to maximize customer experience and exceed corporate expectations
- Handle customer concerns and turn into opportunities
Candidate Info
years in workforce
years at this job
Financial Service Advisor
Operate on a customer service base ensuring that each client is serviced in a timely and experienced manner.
- Utilized internal systems for external payments, wire transferring, and bill collecting.
- Quickly and effectively solve customer challenges.
- Performed maintenance on individuals' accounts while multi-tasking through several operational systems.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
years in workforce
year at this job
Communication
Customer Service Advisor
Sell tires, tire related services and mechanical services in a Tire Kingdom, NTB, Merchants Tire or Big O Tires retail store.
- Responsible for assisting the customer in selecting the appropriate services and products necessary for the safe operation of a customer's vehicle.
- Thorough knowledge of products and services and able to explain features and benefits about various products and services.
- Supervised repair and maintenance quality and also pitched in when there is a staffing shortage.
Candidate Info
years in workforce
months at this job
Advanced Automotive Technology
Process
Service Advisor
- Greet customers and make them feel welcome and confident in their choice of facility
- Perform a thorough walkthrough of the vehicle and get all pertinent information of needed work
- Be a liaison between the mechanics, parts department, and customer to repair vehicle efficiently
- Ensure timely updates to guest
Candidate Info
years in workforce
year at this job
Associate of Arts
Customer Service Advisor
Make sure each customer needs are being met
- Informing customers about the products and how they will be able to best utilize them
- Maintaining a clean and safe work environment for the customers and employees
- Keep well detailed records of guests and their cars
Candidate Info
years in workforce
years at this job
Applied Science
Fashion Marketing And Retail Management
Service Advisor
- Skillfully set the day's priorities, manage time, and measure work
- Effectively leads the service department ensuring excellent customer service to each client
- Establish personal relationships with clients
- Provide and document estimates for labor and parts
- Analyze work orders and prepare invoices
- Handle all client inquires to guarantee customer satisfaction
- Create an environment of teamwork and collaboration
- Display problem solving abilities and taking action when necessary
Candidate Info
years in workforce
year at this job
High School Diploma
Customer Service Advisor
- Clean and maintaining the store front
- Greeting and assisting customers with vehicle maintenance.
- Handle money transactions
- Detail clean customer's cars and preform full ancillary services.
Candidate Info
years in workforce
months at this job
Marketing
Field Service Advisor
- Represent the face of a premier John Deere construction dealership
- Negotiate the sale of parts and service within my territory
- Maintain and seek out relationships as an outside sales representative
Candidate Info
years in workforce
years at this job
Certification
Service Advisor and Driver
- Work closely with client and technician to diagnose and repair vehicle as warranty terms state
- Upsell parts, accessories, brake & fuel flush, etc. on scheduled maintenance appointments
- Load and unload motorcycles and pick up/deliver for customers and other dealers
- Fill orders by pick list in warehouse and help load trucks
- Deliver hazardous pool supplies to retail stores
- Load material on to truck in reference to daily route stops
- Daily inventory of oxygen level, pressure level and track hours of pump operation to ensure quality control of product.
- Certify Julian Date and Lot number on every tank as per regulations
- Safely verify that each tank is full to correct pressure setting prior to delivery
- Physically maintain condition of tanks and equipment, including mechanical repair and maintenance
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