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How to Format a Gym Receptionist Resume
How you format your gym receptionist resume depends on what you want to showcase. If you have less than three years of steady administration experience, use a functional resume to focus on your transferable skills. Candidate B uses this resume format to downplay their relative lack of experience and focus on their social customer service and sales skills. However, this customizable format is risky and difficult for computer programs to read. We only recommend it for career newcomers or an in-person application.
If you have over three years of experience, use a career-based resume like the chronological or hybrid formats. These two formats use detailed timelines to describe your previous jobs, employers, and career accomplishments. Candidate A uses a chronological resume to describe how frequently they converted guests to full-time gym members and handled daily member needs.
Chronological Resume
- 12 years of experience
- 4 years at this job
- AS Health and Wellness
Work History
Gym Receptionist, Pump the Gym
April 2019 - present, Green Bay, MI
- Work the front desk area management, greeting new and returning guests.
- Process guest passes and successfully convert 32% of first-time visitors to full-time members.
- Actively listen to members to properly handle requests and introduce them to the appropriate staff member to meet their concerns.
Functional Resume
- 3 years of experience
- 3 years at this job
- BS Sports Medicine
Professional Skills
Customer Service
- Greet members and guests with a smile.
- Supply members with towels and additional supplies.
- Process first-time visitors and out-of-town members with guest passes.
Membership Sales
- Promote and sell gym-related merchandise, including towels, clothes, and portable equipment.
- Promote add-on services, including monthly memberships, personal training and national entry to associated facilities.
Gym Receptionist Resume Samples
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0-5 years of experience
Answered phones, and scheduled appointments for personal training sessions, bodywraps and spray tanning
- Provided back-up supervision of the gym and independently managed the establishment when manager/owner was not present
- Performed body-wraps on clients and also helped clientele with operation of gym, sauna and all other equipment
- Sold nutritional supplements via educated personal advice targeted towards the client
- Re-organized, and maintained the cleanliness of the gym, body wrap machines, equipment, restrooms, etc.
0-5 years of experience
Greeted all the clients in a pleasant manner.
- Maintained a record of all guests and members coming to the gym.
- Handled all incoming calls and answered the enquiries made.
- Assisted the Duty Manager in maintaining the gym.
- Administered the payments made by the members.
- Resolved all customer complaints.
0-5 years of experience
Greeted all clients in a friendly manner giving a helpful ear if necessary
- Monitored incoming calls with a pleasant and professional voice
- Maintained a tidy reception area and cleanliness of all gym equipment
- Ensured front desk was well attended at all times
- Assisted the Duty Manager in maintaining the gym
0-5 years of experience
Developed a reputation for influencing people to sign up with the gym for more than a year.
- Handled all incoming calls and promptly respond to inquiries via email and telephone
- Processed and turn-in payments made by [company name] members with little or no errors
- Maintained a record of all guests and members coming to the gym daily
- Coordinated and provided customers with survey for feedbacks to improve the efficiency of services
0-5 years of experience
- Provided exceptional customer service to all visitors and clients
- Promoted new classes and additional services offered by the business to clients.
- Executed administrative tasks, including email, fax, distributing parcels and updating calendars.
- Composed and distributed brochures, flyers, and signs
- Assisted in meeting cleanliness needs of the facility
0-5 years of experience
Greeted regular customers by name and provided a friendly, helpful ear when necessary.
- Handled all phone calls with a pleasant and professional telephone voice.
- Maintained a tidy reception area.
- Maintained cleanliness of all gym equipment.
- Ensured front desk was well attended at all times.
- Coordinated all booking of BOXING schedules, training and orientation.
0-5 years of experience
- Handled all incoming calls and answered inquiries made all while keeping the management team updated
- Greeted all members in a pleasant manner and informed them about all special offers
- Assisted in maintaining the gym's cleanliness and upbeat culture to generate more business
- Administered and processed payments made by the members, providing them with up to date copies of receipts and/or transactions made by them
- Liaised between customers and management and took feedback to improve the efficiency of service
- Resolved all customer complaints making sure the customers were satisfied with the service they were receiving at all times
- Served as Virtual Tour Guide for the facility
0-5 years of experience
Developed a reputation for influencing people to sign up with the gym for more than a year.
- Handled all incoming calls and promptly respond to inquiries via email and telephone
- Processed and turn-in payments made by [company name] members
- Maintained a record of all guests and members coming to the gym
- Coordinate with the customers and took feedbacks to improve the efficiency of services
0-5 years of experience
Registered members and managed member accounts.
- Evaluated customer demographics to assist in development in marketing strategies.
- Maintained fitness equipment.
- Built relationships with members to assist in exceeding renewal goals
- Managed all cash transactions.
0-5 years of experience
- Responsible for keeping account of patrons
- Assisted in getting the gym equipment ready for use
- Maintained cleanliness of gym facility and equipment
Customer Service Cover Letter Examples
Gym Receptionist Resume FAQ
What should you put on a gym resume?
A gym receptionist oversees both customer service and administrative tasks. Your resume should include the following blend of hard and interpersonal soft skills.
Technical and hard skills:
- Scheduling
- Referral sales
- Social selling
- Social media marketing
- Customer account management
Soft skills:
- Customer service
- Written and verbal communication
- Negotiation
- Positive attitude
- Motivation
What are the duties of a gym receptionist?
Most gym receptions take care of the following business and customer needs:
- Greet gym members and guests as they enter and register for classes.
- Check-in customers and distribute guest passes.
- Verify memberships.
- Register new customers.
- Update information on classes and open spaces.