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Customer Service Engineer Resume Samples
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Candidate Info
42
years in workforce
37
years at this job
AS
Electronic Technology
BS
Industrial Education
Senior Customer Service Engineer
Performed a full range of on-site maintenance and repairs in a 24/7 high volume production environment including technical diagnostics, break/fix, software loads, installation, removal, retrofit, and customer call assistance.
- Consistently executed proper call handling procedures while maintaining the call per day average.
- Interfaced with senior level decision-makers within the customer account to apply retention strategies.
- Coordinated problem resolution with Engineering, Customer Service and other Departments.
- Planned activity and managed service coverage to maximize personal and team performance.
- Designed a retrofit that cut service times in half and produced significant cost savings.
- Recipient of the President's Club Award five times and multiple Customer Satisfaction Awards.
- Spearheaded a Xerox Community Involvement Program (XCIP) blood drive.
Candidate Info
12
years in workforce
3
years at this job
Customer Service Engineer
- Selected to train customer maintenance technicians on proper maintenance practices for newly introduced photolithography equipment.
- Worked as a part of maintenance teams on 5 complex maintenance tasks to repair tools back to operational status.
- Performed four complex lens qualifications on newly installed tools without issue to ensure efficient transfer of tool to customer.
- Selected to be one of three Reactor Operators for the Operational Reactor Safeguards Exam based upon knowledge, technical and operational expertise
- Lead Technician on six major repairs to vital reactor and steam plant monitoring equipment.
- Scheduled, planned, and executed two quarters of preventative and corrective maintenance in a 16 day period with no deficiencies.
- Ordered, inventoried and maintained over 2.5 million dollars of supplies with zero discrepancies.
Candidate Info
9
years in workforce
5
years at this job
Aircraft Takeoff And Landing Systems
Great Lakes Naval Base
Customer Service Engineer
Performed the following duties as a Customer Service Engineer for [company name].:
- Multiple systems engineer responsible for performing numerous on-site installations, servicing and repair of complex semi-conductor manufacturing equipment to include, RTP, PVD, EPI DPN.
- Responsible for complete and full customer satisfaction assuring excellent relations within assigned accounts by recommending appropriate action and maintaining an ongoing awareness of existing and potential situations and communicating and coordinating support plans with customer management.
- Ensure high level of system performance within assigned accounts by utilizing expert diagnostic techniques, information gathering and communication skills including Microsoft NT and Legacy software, eDiagnostics and DeviceNet.
- Accomplished 11 startups and several retrofit projects within established financial limits and time frames, including non-conformances encountered during installation, and maintained assigned systems through purchased warranty periods and extended service contracts. Worked directly with site contractors to ensure all facilities components, including electrical, vacuum, water and gas delivery, were completed to established design requirements.
- Function as a product specialist resolving complex system problems outside of assigned territory, as required, including extended deployments to customer sites to provide additional resource needs.
Candidate Info
8
years in workforce
6
years at this job
AAS
Electronic Engineering Technology
Customer Service Engineer
Performed troubleshooting and resolution of software and hardware problems on product lines. Communicated directly to customers. Performed on-call service 24/7, resolved issues by phone or on-site and monitored problem resolution.
- Performed equipment and system installations and upgrades.
- Coordinated scheduled maintenance with customer.
- Maintained equipment as scheduled and performed preventive maintenance and/or repairs.
- Managed parts and supplies inventory levels, customer service calls, and preventive maintenance schedules.
- Developed customer relations by providing technical advice and counsel for equipment support.
- Resolved customer concerns in a timely, cooperative, supportive, and professional manner.
- Generated reports to management and engineering for technical problems of equipment, product design/improvements, customer concerns and activity.
- Enhanced value to company by attending product training classes and continuing education courses.
Candidate Info
20
years in workforce
2
years at this job
AS
Applied Science, Automotive Technology
BS
Electronics Engineering Technology
Customer Service Engineer
- Consistently met company national performance metrics goals for On Going Maintenance (OGM) standards in Mean Prints Between service Calls (OGM MPBSC) - 128.1% Q1 2016, (OGM Service Hours) - 116.9% Q1 2016, (OGM Parts Dollars) - 120.9% Q1 2016, and First Time Fix 91.1% Q1 2016.
- Performed a full range of maintenance on assigned products including: technical diagnostics, software loads, installations, retrofits, and preventive maintenance for Xerox stand-alone and networked multifunction printers/copiers.
- Provided customer training on assigned products based on current field policies and procedures.
- Managed call activity providing accurate service documentation with call closing, parts usage reporting, and other administrative requirements.
- Managed company assets (vehicle, computing and communication devices, tools, parts inventory).
- Communicated and interacted with customers, support engineers, analysts, management, sales and other field engineers in providing full customer satisfaction.
- Volunteered for company sponsored community events.
Candidate Info
20
years in workforce
7
years at this job
AAS
Electronics Engineering Technology / Biomed
Electronics
Customer Service Engineer
Responsible for installation maintenance and repair of a wide variety of Siemens imaging equipment including MRI, Rad/Fluoro Mammography and Ultrasound. Covering a service area in West/Central PA
- Installed maintained and repaired Rad and Fluoro rooms, set up DICOM, PACS, and Remote Service.
- Repaired and maintained MRI Mammography and Ultrasound systems, including DICOM, PACS, and Remote Service.
- Scheduled own service calls directly with customers and maintaining a high degree of customer satisfaction.
- Worked from home office managing own parts tools and supplies to meet customer needs.
Candidate Info
8
years in workforce
6
years at this job
BS
Information Systems Security
MS
Information Security And Assurance
Senior Customer Service Engineer
- Elevated team performance to rapidly satisfy customers' most demanding issues
- Pursued continuous self-improvement to provide increasing quality of service
- Contributed to success of cross-functional collaboration to satisfy customer needs with improved product placement
- Collaborated with Project Managers to deliver installs, upgrades and corrective maintenance of EMC products at various customer sites.
Candidate Info
25
years in workforce
4
years at this job
BS
Electronics Engineering Technology
Customer Service Engineer
Provided Service for industrial and workgroup printers
- Serviced on all IBM/INFOPRINT/RICOH: Laser Series 45XX, 48XX, 49XX); Impact Series 6400, 6500, 4400, 6700, 6262, 6252, 3252, 4247, 4232, 4230, 5224, 5225, 4245, 4224, 4234, 6412
- Identified potential sales and maintenance leads
- Kept detailed log of parts usage and attainment
- District support engineer
Candidate Info
14
years in workforce
2
years at this job
Customer Service Engineer I
- Face-to-face desktop support experience within a corporate Windows environment
- Successfully tracked, recorded and provided outstanding customer service and problem resolution for end-users experiencing hardware and software issues
- Performed PC refreshes, deploying new IT equipment, creating images, installing software packages, maintaining computer networks, and migrating network printers
- In depth knowledge and support of Microsoft Active Directory services, Windows 7/8/10 operating systems, Outlook, Skype, Windows servers, encryption products, and standard networking protocols (including TCP/IP and Ethernet)
- Tracked software licenses to ensure that the firm does not violate its agreements, and worked with Procurement department regarding software licensing and maintenance issues.
- Used Remedy, Numera TrackIT, Lotus Notes
- Supported 1500 end users
Candidate Info
10
years in workforce
1
year at this job
BS
Computer Information Systems
Customer Service Engineer (contractor)
- Imaged PCs using PXE Boot and deployed more than 200 HP, Dell, and Lenovo workstations into clinical examination rooms and administrative offices; configured computer applications to federal healthcare system guidelines
- Patched Cat-5 network cables into Cisco switches to join computers to the domain
- Traced and toned cable lines from the data jack to the Cisco switch to locate PC ports
- Troubleshot issues relating to Windows desktops/laptops from the network drop to the desktop/laptops
- Installed hardware peripherals including workstations, printers, scanners, laptops, tablets, card readers, barcode scanners, BlackBerry digital assistants, iPhones, and Broadband cards
- Created and managed incident tickets using the CA ticketing system
Candidate Info
28
years in workforce
8
years at this job
AS
Electronic Engineering Technology
Senior Customer Service Engineer
- Install, troubleshoot, maintain, and resolve all issues in an assigned territory on high tech equipment at customer sites
- Worked in a team environment with sales, engineering, and technical to assure customer satisfaction
- Managed a remote territory including preventative maintenance and modification schedules, installations, company vehicle, parts inventory, expenses, routine service requests, tools and calibrated troubleshooting equipment such as oscilloscopes, laser power meters, pressure gages, and critical account management
- Trained new hire engineers in the field, managed oncall rotations, pm's, and modification tracking for region
- Field expert in service tools including computer programs for inputting service requests, complaints, and parts management.
- Trained customers, supervisors, and directors in the field on operations and maintenance of equipment
Candidate Info
13
years in workforce
3
years at this job
Customer Service Engineer
- Performed testing, repairing and maintenance of MRI systems.
- Assisted with installations of systems.
- Work with project managers to ensure newly installed systems are ready for clinical use.
- Communicate with customers to ensure that all needs are met and proper scheduling is taking place.
Candidate Info
30
years in workforce
30
years at this job
AAS
Electronics Technology
Customer Service Engineer
Directly accountable for displaying a high degree of initiative, problem solving, and customer service skills while prioritizing, coordinating, and performing work assignments involving the installation, repair, and servicing of machines and equipment including board and component level electronics. Partner with sales team to provide technical product knowledge and customer training as needed to ensure customer expectations are exceeded.
- Continuously develop technical knowledge of all products and services offered including ID / card printing and embossing machines in order to provide support and assistance to both customers and sales team members.
- Serve as a subject matter expert and point-of-contact as needed on escalated technical issues and problems due to experience and a willingness to invest the time required to investigate and develop effective solutions.
- Identify and provide additional assistance as needed to support efficient day-to-day operations while regularly interacting with management to establish objectives and to update them on project status and any issues.
- Maintain detailed knowledge of technology, equipment, and tools necessary to quickly analyze and determine problem areas, expedite installation, troubleshooting, and repair, and to deliver proficient and timely service.
- Monitor delivery of service, produce and review activity reports, uncover opportunities to improve and provide additional customer support, and contribute to improved efficiency, profitability, and cost effectiveness.
- Use aptitude in electronics including root cause analysis, functionality testing, maintenance and repair, system optimization, procedure documentation, and electronic components and sub-assemblies to deliver results.
- Complete job assignments in the most efficient, safe, and expedient manner while professionally representing the company to customers, ensuring established procedures are followed, and resolving problems quickly.
- Demonstrate excellent organizational, time management, and multi-tasking skills with ability to prioritize tasks while establishing a reputation for professionalism, integrity, and delivering exceptional quality of work.
Candidate Info
25
years in workforce
2
years at this job
AS
Electronic Engineering Technology
Business
Senior Customer Service Engineer - Employee
- Installation and commissioning of equipment for new sites and cell on wheels for P25 UHF simulcast trunked radio system in Lancaster County, PA
- Perform scheduled and operational maintenance on P25, mutual aid, and digital paging equipment
- Maintenance of 16 site VHF simulcast tone and voice paging system in Chester County, PA
- Maintenance of 24 site P25 UHF simulcast trunked radio system and microwave links in Lancaster County, PA
Candidate Info
58
years in workforce
9
months at this job
Voc
Computer Electronics Technician Program
Customer Service Engineer II
- Supported customers and distributors with computerized fuel management systems
- Sustained client servers, work stations, networking environments, and databases for secure sites
- Maintained client relationships through trouble shooting and diagnostics via an automated service request system
Candidate Info
25
years in workforce
3
years at this job
AAS
Electrical Engineering
Customer Service Engineer Contractor
- Maintained Hitachi Data Systems Storage Systems, UCP, HDI, HNAS, Brocade, Cisco Switches and Directors.
- Worked directly with customers to schedule Firmware Upgrades, Installation, Capacity upgrades, and Break Fixes on their equipment to ensure an up-to-date and properly functioning data center.
- Maintained a 24/7 availability for customers including Union Pacific, Yahoo, Century Link, and Travelers Insurance.
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