Call Center Operations Manager Resume Examples

Call Center Operations Managers coordinate employees working in a call center and make sure high standards of service are delivered to customers. Typical activities listed on a Call Center Operations Manager resume sample are answering to customer inquiries, selling products and services, making sure sales targets are attained and training call center agents so they have the knowledge to solve customer issues. The ideal candidate should highlight in his resume telephone etiquette, customer service orientation, communication and interpersonal skills, attention to details, problem-solving, and training abilities. Call Center Operations Managers are trained in customer service, computers, and human resources.

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