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Front Desk Coordinator Duties and Responsibilities
To accomplish their goal of ensuring clients or patients have a smooth and positive experience, front desk coordinators take on a variety of tasks. From our analysis of job postings, here are some of the core responsibilities to expect in this position:
Greet Clients Front desk coordinators are the face of an office. They are the first person a client sees. It is important for them to have a positive and upbeat demeanor when dealing with new and returning clients alike. This first impression goes a long way toward client retention.
Schedule Client Appointments Front desk coordinators schedule client appointments. This involves answering calls and emails from clients regarding appointments.
Check Visitor Credentials At some jobs, such as government facilities, front desk coordinators check the credentials of all visitors as part of their employer's security protocol.
Facilitate Payments for Services Front desk coordinators are the point of contact for clients to pay for the service being received. In healthcare facilities, this includes taking patient insurance information and making sure all insurance information is current.
Enter Data of New Clients and Update Data of Existing Clients Front desk coordinators enter new client data, update the data of existing clients and file the corresponding paperwork.
Maintain Office Harmony by Resolving Client Issues Unfortunately, not all clients will be happy with the service they received. The front desk coordinator, as the point of contact, fields complaints. In a professional manner, they try to calm the client down providing efficient assistance.
Front Desk Coordinator SkillsFront desk coordinators are the ultimate multitaskers. They perform clerical and administrative tasks, often talking on the phone as they enter client data into a computer. Organization and prioritization skills are necessary to do this effectively. A friendly, easy-going personality is essential—smiling often while engaged in small talk can have a positive effect on the client experience. Front desk coordinators need patience and a thick skin to diffuse upset customers. In addition to these traits, front desk coordinators benefit from having the following skills:
- Using computers to enter customer data into office database
- Filing paperwork using office filing system
- Facilitating client payments using basic billing knowledge
Front Desk Coordinator Education and TrainingFront desk coordinators only need a high school diploma to get hired. Employers often prefer candidates who have gone through receptionist training at a vocational school. Most education comes through on-the-job training, as front desk coordinators spend the first couple of months working under the guidance of a more senior employee.
Front Desk Coordinator SalaryAccording to Glassdoor, the national average salary for front desk coordinators is $28,000. Those at the top of the scale make $38,000, while those at the bottom of the scale make $19,000. Pay is dependant on location and industry.
Front Desk Coordinator Resources
Do you want to build a career in office administration by getting a job as a front desk coordinator? If so, have a look at the list of resources below:
National Association of Professional Receptionists - The National Association of Professional Receptionists is dedicated to improving the perception of the position and creating a standard of quality for professional receptionists through its certification program. Its website also has a career management section with tools to help front desk coordinators find employment.
Admin Crossing - Admin Crossing is one of the most well-known and widely used job boards created specifically for administrative professionals. It is a good resource for front desk coordinators looking for work.
The Receptionist Handbook - This book is an excellent read for aspiring front desk coordinators. It covers the basic skills receptionists need to succeed and includes proven phrases to use in difficult situations.
The Medical Secretary and Receptionist Handbook - This is a go-to resource for front desk coordinators who want to work in healthcare. It covers specific duties, strategies, and regulations that are specific to the medical field.
The Veterinary Receptionist's Handbook - This book is the perfect resource for front desk coordinators who love animals, as the information contained within its pages will help them find a job at a veterinary office.
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