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Front Desk Coordinator Resume Samples
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0-5 years of experience
Coordinate scheduling of patients per doctors’ orders, and oversee completion of insurance paperwork and medical billing. Manage workers’ compensation claims and monitor daily logs to ensure compliance with WC and insurance limitations. Conduct new patient intakes and compile daily reports for collection of copays and account payments.
- Enhanced functionality and recordkeeping through creation/maintenance of new tracking spreadsheet for daily patient payments, and introduced a log for “lost patients” that were sent to other clinics.
- Recognized for revising critical home exercise program handouts that were outdated and difficult to read.
- Improved workflow through incorporation of new billing system that moved processing to front office.
0-5 years of experience
Served as first point of patient contact in person and via phone.
- Provided administrative support to staff members and doctors across a fast-paced medical practice.
- Scheduled all patients’ appointments.
- Ensured prompt entry of data for new and current patients.
- Generated patient account spreadsheets for specialists and doctors.
- Accurately applied payments to patient accounts and past due balances.
6-10 years of experience
Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Authorized drug refill and provided detailed prescription information to pharmacies
- Performed monthly inventory and maintained office and medical supply counts
- Insurance verification
- Coordinate hospital procedures with D.R. schedule
0-5 years of experience
Assist in developing a work staff schedule
- Lead and manage team members on both front and back of house procedures
- Presented menu, answered customer questions, and made suggestions
- Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
- Expedited orders to kitchen staff, and served as needed
- Ensure entire area, including dining area is cleaned and free of clutter at all times
- Managed, and balanced cash draws and created daily deposits
0-5 years of experience
Amicably greeted customers and employees
- Oversaw the calendar and schedules for the conference rooms, company van and weekly events
- Maintained the cleanliness of the front desk and conference rooms
- Managed the staff and client kitchens
- Prepared documents for weekly meetings
0-5 years of experience
Acted as the first impression at the front desk when greeting candidates/clients with great customer service.
- Answered multi-line phone for up to four branches and transferred calls to appropriate departments.
- Handled all candidate paperwork including entering I9 & W4’s to uphold compliance policies.
- Organized monthly networking calendar for the entire branch.
- Trained new employee and delegated work as necessary.
0-5 years of experience
Performed check-in/check-out responsibilities for spa guests
- Updated necessary paperwork for liability waivers, spa memberships and lodging rentals
- Communicated with service technicians regarding upgrades and product recommendations
- Answered questions and assisted customers with retail purchases
- Trained new employees on policy and procedure
0-5 years of experience
Scheduled patient appointments such as routine visits, x-ray, and blood work
- Administered vaccinations, collected patient vitals, performed EKG testing and glucose testing and prepped patients for in office procedures
- Maintain and update highly confidential records of patient’s health records
- Completed patients referrals and obtained prior-authorizations from insurance companies
- Answer multi-line telephone where the accurate taking of detailed messages was essential
- Direct incoming and outgoing communications both mail and faxes
- Sort, distribute, and redirect paper flow within office
0-5 years of experience
Managed main switchboard, greeted all employees and customers for this busy construction firm.
- Collected payments from customers
- Ordered office supplies, distributed faxes, managed incoming and outgoing courier services
- HR Responsibilities – hiring/process of new personnel
- Maintained professional appearance of office
- Managed executive sales staff calendars
- Processed licensing and registrations of construction permits; maintained records for job status
0-5 years of experience
Assisted clients in the respective departments and forward calls to the appropriate personnel
- Assured all customer relations were met on a daily basis
- Process improvement track record for phone management delivery
- Produced new adaptive office workflow for improved office communication
- Typed memos, reports and arranged meetings between clients and employees
- Travel Coordinator for executive level personnel
0-5 years of experience
Verified clients insurance and posted payments to accounts
- Coordinated the front desk and staff daily
- Answered multiple lines, took messages and paged employees
- Faxing, filing, data entered clients co-payments
- Supervised the Community Service Program with City/County
- Assisted clients with information and paperwork on the rehabilitation program
0-5 years of experience
Serve as a key member of interdisciplinary healthcare team for a busy oncology/ outpatient infusion center. Assist six MDs and RN team in ensuring optimal patient care and smooth daily functioning of office.
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing) that allowed
- Scheduling outpatient infusions and transfusions. Notified insurance department of patient pending orders for authorizations and precertification’s required by insurance.
- Ensured the cleanliness, sanitation and maintenance of workstation and waiting area.
- Respond to email, task, fax and voicemail inquiries in a timely manner.
- Updated physician schedules as requested by management.
0-5 years of experience
Serve as a key member of interdisciplinary healthcare team for a busy oncology/ outpatient infusion center. Assist six MDs and RN team in ensuring optimal patient care and smooth daily functioning of office. Key Results:
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing) that allowed
- Scheduling outpatient infusions and transfusions. Notified insurance department of patient pending orders for authorizations and precertification’s required by insurance.
- Ensured the cleanliness, sanitation and maintenance of workstation and waiting area.
- Respond to email, task, fax and voicemail inquiries in a timely manner.
- Updated physician schedules as requested by management.
0-5 years of experience
- Managed day-to-day operations of the front desk which included greeting candidates and clients, registering candidates prior to interviews, administering testing, and answering high volume phone calls for various divisions.
- Ensured that each candidate and interviewer received the proper paperwork for each division.
- Resolved and managed compliance issues for staffing managers and candidates.
- Ensured that each candidate was compliant prior to employment.
- Provided excellent client and candidate service.
Front Desk Coordinator Duties and Responsibilities
To accomplish their goal of ensuring clients or patients have a smooth and positive experience, front desk coordinators take on a variety of tasks. From our analysis of job postings, here are some of the core responsibilities to expect in this position:
Greet Clients Front desk coordinators are the face of an office. They are the first person a client sees. It is important for them to have a positive and upbeat demeanor when dealing with new and returning clients alike. This first impression goes a long way toward client retention.
Schedule Client Appointments Front desk coordinators schedule client appointments. This involves answering calls and emails from clients regarding appointments.
Check Visitor Credentials At some jobs, such as government facilities, front desk coordinators check the credentials of all visitors as part of their employer’s security protocol.
Facilitate Payments for Services Front desk coordinators are the point of contact for clients to pay for the service being received. In healthcare facilities, this includes taking patient insurance information and making sure all insurance information is current.
Enter Data of New Clients and Update Data of Existing Clients Front desk coordinators enter new client data, update the data of existing clients and file the corresponding paperwork.
Maintain Office Harmony by Resolving Client Issues Unfortunately, not all clients will be happy with the service they received. The front desk coordinator, as the point of contact, fields complaints. In a professional manner, they try to calm the client down providing efficient assistance.
Front Desk Coordinator Skills
Front desk coordinators are the ultimate multitaskers. They perform clerical and administrative tasks, often talking on the phone as they enter client data into a computer. Organization and prioritization skills are necessary to do this effectively. A friendly, easy-going personality is essential—smiling often while engaged in small talk can have a positive effect on the client experience. Front desk coordinators need patience and a thick skin to diffuse upset customers. In addition to these traits, front desk coordinators benefit from having the following skills:
- Using computers to enter customer data into office database
- Filing paperwork using office filing system
- Facilitating client payments using basic billing knowledge
Front Desk Coordinator Education and Training
Front desk coordinators only need a high school diploma to get hired. Employers often prefer candidates who have gone through receptionist training at a vocational school. Most education comes through on-the-job training, as front desk coordinators spend the first couple of months working under the guidance of a more senior employee.
Front Desk Coordinator Salary
According to Glassdoor, the national average salary for front desk coordinators is $28,000. Those at the top of the scale make $38,000, while those at the bottom of the scale make $19,000. Pay is dependant on location and industry.
Front Desk Coordinator Resources
Do you want to build a career in office administration by getting a job as a front desk coordinator? If so, have a look at the list of resources below:
National Association of Professional Receptionists – The National Association of Professional Receptionists is dedicated to improving the perception of the position and creating a standard of quality for professional receptionists through its certification program. Its website also has a career management section with tools to help front desk coordinators find employment.
Admin Crossing – Admin Crossing is one of the most well-known and widely used job boards created specifically for administrative professionals. It is a good resource for front desk coordinators looking for work.
The Receptionist Handbook – This book is an excellent read for aspiring front desk coordinators. It covers the basic skills receptionists need to succeed and includes proven phrases to use in difficult situations.
The Medical Secretary and Receptionist Handbook – This is a go-to resource for front desk coordinators who want to work in healthcare. It covers specific duties, strategies, and regulations that are specific to the medical field.
The Veterinary Receptionist’s Handbook – This book is the perfect resource for front desk coordinators who love animals, as the information contained within its pages will help them find a job at a veterinary office.
Gabriela Barcenas
CPRW, Career WriterGabriela is a Certified Professional Resume Writer (CPRW) and member of the Professional Association of Resume Writers & Career Coaches and has worked in the career industry for more than seven years providing comprehensive guidance on resume writing and job search strategies for individuals across diverse career paths. She holds a bachelor's degree in English and creative writing and is passionate about helping job seekers present their professional story effectively through well-crafted resumes and cover letters that demonstrate their value, skills, and experience to potential employers. Some of her work has been featured on JobHero's resume examples career center.
