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Customer Service Supervisor Resume Samples
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Candidate Info
years in workforce
years at this job
Customer Service Supervisor
Oversaw daily call center activities and supervised a team of customer service representatives who provided call center support to the company's customers.
- Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them the resources needed to reach their goals.
- Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis.
- Trained and coached team of 5 representatives to deliver high standard of customer service.
- Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
- Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels.
- Worked proactively with management team and maintained awareness of upcoming events.
- Completed voluntary customer service supervisor training to identify and understand different personalities within a team of representatives.
Candidate Info
years in workforce
years at this job
Customer Service Supervisor
Served as Customer Service Supervisor for legal supply and printing business that provided law firms and corporate legal departments with all types of business materials for a professional look.
- Managed 8-10 employees and supported 40 outside and inside legal sales representatives
- Created job descriptions and promotional levels within the department and facilitated training for new and existing employees
- Handled the hiring process, payroll, special projects and reports
- Implemented additional sales program that increased revenue and a comprehensive commission program for the CSR's
Candidate Info
years in workforce
years at this job
Residential Electricity
Civil Law
Customer Service Supervisor
Provided excellent customer service along with knowledgeable assistance to our guests.
- Prevented casino losses using awareness, attention to detail and integrity.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Trained over 80 new staff members.
- Provided required daily and weekly reports figures and client track records.
- Performed opening duties, including counting cash and checking all equipment for proper functioning.
- Supervised a team of 20 people.
Candidate Info
years in workforce
months at this job
Customer Service Supervisor
Established and improved processes related customer relations and document processing resulting in greater organization and tracking.
- Maintained scheduling, training, and periods of leave for twelve personnel.
- Conducted intensive research for problematic official travel reimbursements, reporting to the executive and department managers for corrective actions.
- Trained and mentored five team members within a team of twelve personnel on federal
Candidate Info
years in workforce
years at this job
Arts / English
Customer Service Supervisor
Managed staff scheduling of agent assignments and supervised the efficient execution of their duties
- Provided prompt and accurate information to customer queries
- Tackled issues and ensured timely resolution of problems
- Recommended and approved NWA/[company name] have same fare structure to utilize unused seats, which increased profits over one million annually for Northwest
Candidate Info
years in workforce
months at this job
Customer Service Supervisor
Earned a promotion after 7 months
- Supervised calls of other employees who were trying to sell computer/internet products to prospective customers.
- Prepared weekly metrics to track sales, termed customers, and resolved delinquent accounts.
- Prepared spreadsheets with customer information obtained during phone calls.
- Contacted customers who were delinquent on their accounts.
- Resolved various customer's service issues
- Answered telephone calls from customers who were responding to advertisements and persuaded them to purchase new products.
Candidate Info
years in workforce
years at this job
Business Administration
Management Information Systems
Customer Service Supervisor
Catalyzed stronger customer service by establishing relationships, policies, process improvements, and methodologies that boosted customer relations at each checkpoint.
- Guaranteed customer satisfaction by acting as key contact for issue resolution & customer advocacy.
- Created cross functionality in support of customer satisfaction by working with marketing, fulfilment, pricing, sales, product support, and executive staff departments/teams.
- Improved service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes & initiating improvement in high-impact areas.
- Drove performance by implementing/analyzing key metrics and dashboards.
- Salvaged 80% of product that would have been destroyed at loss by implementing commission-based compensation program that enabled specialists to earn $700-$1,050 in commission.
- Decreased call transfer rate from 45-15% by implementing training and other initiatives.
- Drove down call and order defects by 30% by developing Six Sigma whiteboard game.
- Reduced fraud by developing returns and claims procedures and creating Access databases that assisted with gathering, tracking, and reporting information.
Candidate Info
years in workforce
years at this job
Business Management
Customer Service Supervisor
- Awarded achievement for highest quality in technical support in 2008, 2009, and 2012
- Hired, trained, and transitioned over 900 employees while opening two customer service call centers.
- Promoted to Supervisor after only three months of customer service operations.
- Achieved lowest average call handling time for my team in 2002 and 2003.
Candidate Info
years in workforce
years at this job
Certified Nursing Assistant
Medication Aide
Aesthetician
Customer Service Supervisor
- Managed teams of 11 - 24 Customer Account Executives to support residential internet, phone and video services.
- Resolved difficult subscriber questions or problems concerning all products while achieving daily metrics which included sales and fewer truck rolls.
- Ensured competence of Customer Account Executives through training and development.
- Expedited customer escalations and follow ups for prompt resolutions and customer satisfaction.
Customer Service Supervisor Resume Success Stories
