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Desk Clerk Resume Samples
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0-5 years of experience
Oversaw the development and launch of 100% Guarantee Satisfaction, Mobile Check In Services, and the One More Thing customer service program.
- Optimized the overall customer experience through extensive customer service training as well as worked closely with all departments within the hotel including Housekeeping, Food Serviced, and Sales.
- Mentored, coached and trained several new team members
- Identified inefficiencies and made recommendations for process improvements.
10+ years of experience
Provide customer service by greeting residents and guests, serving as the primary point of contact upon entry into the housing facility, and assist tenants in achieving their housing and personal goals
- Answer daily telephone calls, take detailed messages, sort and distribute resident parcels and mail, and accept/record package deliveries in a timely manner
- Ensure safety of the building, lobby, and all common areas, and report occurrences or concerns
- Enforce building policies and procedures outlined in desk manual and precisely log all building activities
- Respond to all emergency situations by alerting management, following safety precautions, and accurately documenting through a daily log
- Assist management in resident activities and attend all required meetings and court appearances
- Ensure that front desk is adequately staffed by effectively communicating with on-call staff as needed
0-5 years of experience
Communicated with clients via phone, email and in-person to obtain information on accounts.
- Managed incoming and outgoing calls.
- General office duties: filed, faxed, made copies, and dispersed office mail.
- Ensured that work area was kept presentable.
- Verified and entered application information for assistance programs such as childcare, housing, food, and energy assistance.
- Determined amount of food items for each family based upon number and prepared food shelf parcels.
- Distributed food shelf parcels to clients.
0-5 years of experience
Greeted and registered guests.
- Monitored check in and check out times of all customers timely and professionally.
- Made sure customers were billed appropriately and transactions were recorded properly.
- Handled minor guest complaints.
- Performed general administrative duties and assisted with answering multiple line phone systems.
- Maintained cleanliness at the front desk.
0-5 years of experience
Checked customers in/out of system, set up gym for daily use
- In charge of closing cash register and consolidated cash payments
- Sold specialty products, updated payments
- Updated and reviewed customer contracts
- General office work, prepared protein shakes, operated computer system for tanning machine
0-5 years of experience
Sharp business acumen and experienced in managing broad scope of customer service duties.
- Greet and register guests in a courteous and professional manner.
- Serve as Public Relations Representative for the hotel.
- Answered multi-line department telephone calls within two rings.
- Process credit card transactions.
- Facilitate productive communication with management for maintenance or issues that need to be resolved quickly for excellent customer service and hotel accommodations.
- Actively support staff by training and relationship building team members.
0-5 years of experience
- Greeted over 50 visitors daily and verified their identification cards.
- Entered customer information into system while maintaining Microsoft Excel spreadsheet of visitors in log.
- Ensured each customer accurately completed their respective liability form.
- Provided reservation support using multiline phone system and in person.
- Recorded over 150 messages daily and routed appropriately.
0-5 years of experience
- Led a running group for facility members and community members, three times a week for six weeks, in preparation for a 5K race.
- Designed, advertised, and led a 30-minute strength and conditioning class twice a week for students in the residence halls.
- Logged members in to use the fitness center, ensuring each one was a registered member authorized to use the facility, documented number of members in various areas of the facility every hour for safety and recordkeeping purposes, and tracked inventory of athletic equipment being used by members.
- Regularly cleaned and disinfected workout equipment, kept free weights organized, and ensured the weight room and track areas were clutter-free in order to maintain a safe and sanitary environment for members.
- Explained fitness facility prices and packages to prospective members.
- Carried out clerical tasks to prepare facilities for university athletic events.
6-10 years of experience
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Maintain operations by following policies and procedures; reporting needed changes.
- Contribute to team effort by accomplishing related results as needed.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed
- Collections of outstanding accounts
- Obtain authorization for patients prior to appointments
- Insurance verification, medical billing
0-5 years of experience
- Performed administrative duties, prepared reports, and kept records for the efficient functioning of the residence hall, and department
- Engaged students in opportunities for leadership development, community service, and social academic activities
- Participated in departmental training during weekly building wide staff meetings and monthly campus wide staff meetings
0-5 years of experience
Preformed client intake as needed.
- Monitored all Clients, Visitors, Home Health and Volunteers to the site.
- Answered all incoming calls and transferring calls to appropriate staff.
- Submitted notices to appropriate staff regarding client request.
- Processed client request.
- Performed receptionist duties as instructed by Facilities Administrator.
- Accurately document all activities. Notified appropriate supervisor of any critical
- Maintained a professional and personable demeanor while working with chronic homeless population in a non-judgmental way.
0-5 years of experience
Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Processed all payment types such as room charges, cash, checks, debit, or credit. Processed all check-outs including resolving any late and disputed charges.
- Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns. Coordinated with Housekeeping to track readiness of rooms for check-in.
- Communicated parking procedures to guests/visitors and dispatched bell staff or valet staff as needed.
- Supplied guests with directions and information regarding property and local areas of interest. Ran daily reports (number of arrivals, departures), identified any special requests and check reports for accuracy. Completed designated cashier and closing reports in the computer system.
- Counted bank at the beginning and end of shifts. Balanced and dropped receipts according to Accounting specifications.
- Followed all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Followed all company policies and procedures; ensuring uniform and personal appearance were clean and professional; maintained confidentiality of proprietary information; protected company assets.
- Welcomed and acknowledged all guests according to company standards; anticipated and addressed guests' service needs; and assisted individuals with disabilities.
0-5 years of experience
Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Greeted patients and their families in person and via phone.
- Managed patient's insurance information and verified that our facility covered their insurance provider.
- Verified method of payment for service (MediCal, Medicare, private insurance, private payee, Healthy Families, etc.) and collected data and/or payment as appropriate.
- Filed guarantee of payment forms.
- Directed patients to their departments for treatment.
- Attended scheduled department staff and clinical meetings.
- Kept medical office supplies adequately stocked by anticipating inventory needs
0-5 years of experience
Performed Office duties including: answering phones, scheduling and confirming appointments
- Verified patient insurance eligibility, and collected co-pays
- Completed patients paper work and entered patients demographics into EMR
- Printed reports tracking patient appointments, medical procedures and medications
- Verified medical charts, and copied medical reports from EMR
0-5 years of experience
Handle guest check in and checkout in a welcoming manner
- Drive the hotel shuttle to pick up and drop off guests to the airport
- Maintain the hotel's high standard of service and hospitality
- Keep record of room availability and guest's accounts
- Calculate the hotel taxes in a timely and professional manner
- Entertained guest at the hotel social and ensured all guests enjoyed themselves
0-5 years of experience
Learned new operational system in order assist guests in a quick and efficient manner.
- Provide excellent customer service in compliance with all company guidelines.
- Capable of performing and trained for several positions within hotel, to include front desk, housekeeping, overnight audit and managing breakfast.
- Constant time management to ensure guest satisfaction.
0-5 years of experience
Kept track of received data and source documents.
- Prepared and sorted source documents, and identified and interpreted data to be entered.
- Contacted originators of source documents to resolve questions, inconsistencies, or missing data.
- Check guests in and out in a timely and courteous manner.
- Made necessary corrections to information entered.
- Compiled, sorted, and verified accuracy of data to be entered.
- Available at all times to deal with guest complaints and problems.
- Ensure compliance of safety and security standards.
0-5 years of experience
Using a circulation terminal to check computers and other media in and out for students and community patrons
- Handling request from student and instructors for materials (videos, computers, etc.)
- Assisting patrons and students with computers and video players.
- Process orders for duplicating materials
- Use Microsoft Word, Excel, and Publisher
0-5 years of experience
Made and confirmed reservations
- Transmitted and received messages, using telephone and telephone switchboard
- Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Issued room key and escort instructions to bellhop
- Posted charges, such as room, food, liquor, and telephone, to ledger, manually and using computer
- Computed bill, collected payment, and made change for guests
- Kept records of room availability and guests' accounts, manually and using computer
6-10 years of experience
Monitor the activities of the residents and visitors in the facility.
- Document security and building issues.
- Assist Police Dept/Crime Unit with information regarding Facility/Residents/Visitors.
- Collaborate with various agency departments and outside partners.
- Coordinated and supervised shift activities including staff assignments.
- Primary responder for all incidents and emergencies on the premises.
- Assisted in various ad hoc duties as indicated by the Director or Supervisor.
0-5 years of experience
Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surfaces
- Stripped and made beds, and changed bed linens
- Adhered to cleaning measures and instructions for use of chemicals and cleaning agents
- Welcomed and registered guests and offered them services and room rates
- Handled guest check in and checkouts professionally and in a welcoming and specialized manner
- Provided the maximum quality of service to the guests
0-5 years of experience
Admitted patients, verify information
- Discharged patients, scheduled appointments
- Scheduled referrals from other providers
- Answered Phones, Delivered messages to providers
- Facsimile, copying, checked insurance, electronic filing and scheduling.
0-5 years of experience
- Greeted guest entering establishment and direct visitors to specific destination and answered questions and provided information
- Make reservations for guest who will call or walk in.
- Basic office duties such as filing invoiced, called customers to follow up on their experience in there stay with the hotel.
- Developed highly empathetic client relationships and earned reputation for exceeding goals.
- Express appreciation and invited customers to return to the hotel.
- Maintain clean and orderly checkout areas.
- Count money in cash drawers at the beginning of the shifts to ensure that there is adequate change.
0-5 years of experience
Accepted payments from customers, and made change as necessary
- Answered telephone calls and responded to inquires
- Assisted co-workers
- Assisted in maintaining preparation and service areas in a sanitary condition
- Greeted each customer with friendly eye contact
- Quote car repairs
- Educate customers on different automotive services provided
0-5 years of experience
Computed bills, collected payments, collected payments, and posted charges for guests
- Reviewed accounts for groups
- Check guest in / out
- Arranged tours, taxis, dining, entertainment and travel directions
0-5 years of experience
1 Club Drive, Hewlett New York 11796 Front desk clerk & Trainer
- In charge of scheduling appointments
- Provide personal training to members, this includes creating weight lifting, cardio, and rehabilitation programs
- Responsible for taking calls and messages
- Provide customer service
- Supervise gym and in charge of maintenance. This includes the repair of faulty gym equipment, restocking
6-10 years of experience
- Answered phones / Greet and Register Guests / Made Reservations
- Responsible for cash drawers and cash bank
- Balanced business for the day and filed reports
- Assisted guests with special needs and requests
0-5 years of experience
Checked customers in and out of lodging facility
- Recorded inventory of safe and cash deposits
- Performed bookkeeping and night audit duties as required
- Familiarity with customer service systems
0-5 years of experience
Provide excellent customer service to internal customers (DHS employees) and external customers (applicants for service).
- Review, process and scan applications.
- Organize, sort and distribute mail (Internally).
- Input data for Sails application and initiate applications via Cares system.
- Train individuals on how to utilize the Sails and Cares programs.
0-5 years of experience
Responsible for managing the front desk of the Employment Services Department
- Answer phones, schedule appointments, greet employers and students
- Set up employer and Manufacturer interviews
- Administrative duties including filing, resumes and keeping front desk organized
- Work with all staff members in department
Desk Clerk Duties and Responsibilities
Desk clerks' daily duties and responsibilities vary depending on the employer, but, in general, desk clerks share the same core tasks. Based on our review of job listings, common tasks are:
Answering the phone Desk clerks are the first line of contact for people who have general questions or who need to speak with a specific person. Desk clerks know how to use a phone system, including accessing voicemails and transferring calls correctly. Taking accurate phone messages and delivering them is also an important duty.
Filing Paperwork A great influx and outflow of information are involved in an office setting, and desk clerks are often tasked with keeping the information organized. Documents, such as letters, invoices, and purchase orders, have to be filed either manually or electronically.
Electronic Correspondence Desk clerks handle general inquiries via email, forward emails to other people in the organization, type emails according to instruction, and frequently communicate with vendors and suppliers via email.
Maintaining Calendars and Schedules Desk clerks may be asked to maintain monthly calendars and scheduling for one or more people in the office, updating calendars and informing all involved parties of any changes to the schedule via email or by delivering a hard copy of the updates.
Taking and Maintaining Inventory Levels Desk clerks may be designated as gatekeepers of inventory. For example, they may be responsible for taking inventory of office supplies and reordering them as needed.
Desk Clerk Skills and Qualifications
Because desk clerks often work with minimal supervision, it's important that they are self-motivated and hardworking. Employers also seek applicants with these abilities:- Detail oriented - accuracy is vital as many of the clerical tasks desk clerks perform are detailed, such as preparing billing statements or ordering inventory
- Organization skills - to organize the considerable amount of information and paperwork that flows in and out of a business and to be able to access important information in a timely manner
- Time management skills - to ensure the variety of tasks desk clerks must perform each day are completed efficiently
- Problem-solving skills - often the first point-of-contact in an organization or department, desk clerks inevitably have to deal with people who need general assistance
- Interpersonal skills - from speaking on the phone to communicating by email to dealing with people face-to-face, the ability to interact appropriately is a must
Desk Clerk Education and Training
A high school diploma or equivalent is generally required to hold a desk clerk position. Training or coursework in technology applications and software can be helpful. With experience, desk clerks can advance to administrative positions that require additional levels of responsibility.
Desk Clerk Salary and Outlook
The Bureau of Labor Statistics (BLS) lists the national median annual salary for a desk clerk, also known as a general office clerk, as $31,500 with a median hourly wage of $15.14. A desk clerk in the 10th percentile earns approximately $19,864 a year (or $9.55 an hour), while the highest paid in the field make $51,626 a year ($24.80 hourly). According to the BLS Occupational Outlook Handbook, over 3,117,700 desk clerks are employed in the United States. Projected employment growth for this sector is -1 percent from 2016 to 2026 because of the trend of automating tasks, which will reduce the need for general office labor.
Desk Clerk Helpful Resources
We searched the web to find some of the best industry resources for desk clerks. Browse the following links to learn more:
American Society of Administrative Professionals (ASAP) - ASAP ranks as the largest online resource center for administrative professionals. Members can benefit from various tools, training, and networking to advance in their professions.
International Association of Administrative Professionals (IAAP) - The IAAP provides support to office and administrative personnel via research and professional development. The organization also has a mission of helping people ages 62 and older with housing assistance.
Administrative Assistant's and Secretary's Handbook - Written by James Stroman, Kevin Wilson, and Jennifer Wauson, this is a comprehensive resource on a wealth of topics that concern office professionals who want to improve their performance.
Administrative Assistant: The Training Course - Written by Amy S. Morgan, this self-paced training course is presented in a workbook format with lessons and quizzes. Learn about the basic tasks of the job and skills required, as well as important tips for demeanor.
Communication Strategies for Administrative Professionals: How to Communicate What You Can Do, Can't Do, Will Do, Won't Do, Need and Want - Written by Karen S. Porter, this book contains quick and specific tips that will help you learn the art of strategic communication in the workplace.
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