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Customer Service Administrator Resume Samples
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Candidate Info
years in workforce
years at this job
Customer Service Administrator
Responsible for providing full customer service to field salespeople; as well as prompt response to customer inquiries.
- Order Management - coordinated inventory requirements, shipment scheduling, order tracking.
- Coordinated and scheduled trade show programs.
- Update and maintained customer specific price records and product files.
- Initiated new account set-ups; gather and input customer information for full profile.
- Provided timely response to customer inquiries on status of invoices and pricing.
- Applied appropriate credits/debits for checks received; issued return authorizations and credit memos. Investigated and resolved deduction issues.
Candidate Info
years in workforce
years at this job
Certificate
Customer Service Administrator
Processed warranty claims for equipment failures. Provided excellent customer service to Service Centers nation-wide submitting claims for repairs or replacements for end users.
- Created accounts for individual customers in company database system.
- Processed replacement orders.
- Researched product history in database system.
- Verified service center part purchases claimed for reimbursement on warranty repairs.
- Recognized with $300 cash award for recommending improved method for processing claims by implementing a pre-authorization process. This eliminated waste and reduced costs.
- Front desk coverage using multi line phone system.
- Maintained a less than 2% margin in claims and reimbursement over an eight year period.
Candidate Info
years in workforce
years at this job
Business
Nursing
Customer Service Administrator
Supervise 3 retail sales offices and 10 direct reports for Southeast OH. Hire, train and develop retail sales support staff for agriculture and consumer-lending practices. Provide Administrative Support to Regional Vice President.
- Coached and mentored staff, ensuring adherence to association policies and procedures.
- Interviewed and assisted Regional Vice President in hiring Loan Officers, selecting varied workforce, enabling serving diverse customer base.
- Provided constructive feedback for loan officer development, creating effective workforce.
- Served as liaison between retail sales force and support staff, improving communication and efficiencies throughout lending process.
- Monitored region office sales accomplishments and exceptions, performance of individuals and regional results, maintaining staff-focus on goal, accomplishments and team effort.
- Involved in continuous improvement, serving as Business Process Owner of OnBase team, revamping electronic storage system, creating user-friendly environment and reducing document types from 5K to 93, improving efficiency and document access.
- Created and presented RESPA Job Aid, and other aids, assisting retail offices, resulting in fewer compliance errors.
- Coached and mentored other supervisors as Coaching Partner, working effectively with staff members.
- Coordinated various meetings, including State Meetings, Regional Advisory Meetings, Consumer Lending Tours, resulting informative, well timed, and effective meetings for presenters and attendees.
Candidate Info
years in workforce
years at this job
Liberal Arts
Customer Service Administrator
Scheduled, coordinated, and maintained appointments/meetings for employees as well as clientele.
- Answered more than 100 telephone calls daily while concurrently handling managerial and clerical details; including faxing,
- Managed and coordinated filing system in an orderly manner by which staff members could retrieve documents without assistance.
- Meticulously monitored and secured clients' portfolios by conducting adequate updates, properly calculating balances, and processing
Candidate Info
years in workforce
months at this job
Business / Project Management
Business Administration
Business Administration
Customer Service Administrator
- Responded to all customer concerns using in depth knowledge of the bank's products and procedures
- Administered training for new employees as well as provided one on one training to ensure productive results
- Assisted Branch Managers/Officers by managing 6 - 10 Customer Services Representatives across 15 locations
- Assessed customers' needs and assisted with loan preparation/closing, account management, monetary transactions
Candidate Info
years in workforce
years at this job
Media Arts
Cosmetology / Esthetician
Customer Service Administrator
Support and managed server-storage system installations and upgrades for over 100 customer systems, consistently ensured
installations met quarterly revenue goals
- Primary point of contact between sales teams, customer and [company name]'s 3rd party authorized service providers
- Created and maintained centralized repository for reference materials
- New-hire onboarding, learning and development
Candidate Info
years in workforce
years at this job
Media Arts
Customer Service Administrator
Support and managed server-storage system installations and upgrades for over 100 customer systems, consistently
ensured installations met quarterly revenue goals
- Primary point of contact between sales teams, customer and [company name]'s 3rd party authorized service providers
- Created and maintained centralized repository for reference materials
- New-hire onboarding, learning and development
Candidate Info
year in workforce
months at this job
Customer Service Administrator
Monitored agent activity bringing to the Customer Service Manager any abnormalities in tardiness, attendance or breaks.
- Assisted Customer Service Manager in investigating and communicating with customer and client companies' issues.
- Successfully solved various Better Business Bureau and State Attorney General complaints through communication and proactive research.
- Supervised the call center on demand.
Candidate Info
years in workforce
years at this job
Management
Customer Service Administrator
- Supervised global distribution of spare parts and managed inventory with planner in order to support customer service requirements.
- Achieved 100% of my emergency spare parts goal.
- Handled all repairs and exchanges for the Japanese market, and established programs to enhance product repairs and exchanges for our Japanese customers.
- Interfaced with customer base on resolving product issues.
- Developed database to track emergencies enabling quicker response times.
Candidate Info
years in workforce
years at this job
Legal Studies
Criminal Justice
Customer Service Administrator (promoted)
- Developed and maintained effective customer, client, and vendor relations. Qualify warranty service issues, and initiate the necessary repairs. Entered data for service ticketing, billing and tracking purposes.
- Created all correspondence relating to customers, vendors, marketing, and promotional events.
- Planned and implemented a customer service promotional gift program, to service more than 250 new homeowners, over a five-year period, which resulted cutting financial waste and ensuring future customer satisfaction.
- Created training materials, implemented training program for vendors.
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