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Customer Service Administrator Resume Samples
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0-5 years of experience
Responsible for providing full customer service to field salespeople; as well as prompt response to customer inquiries.
- Order Management - coordinated inventory requirements, shipment scheduling, order tracking.
- Coordinated and scheduled trade show programs.
- Update and maintained customer specific price records and product files.
- Initiated new account set-ups; gather and input customer information for full profile.
- Provided timely response to customer inquiries on status of invoices and pricing.
- Applied appropriate credits/debits for checks received; issued return authorizations and credit memos. Investigated and resolved deduction issues.
6-10 years of experience
Processed warranty claims for equipment failures. Provided excellent customer service to Service Centers nation-wide submitting claims for repairs or replacements for end users.
- Created accounts for individual customers in company database system.
- Processed replacement orders.
- Researched product history in database system.
- Verified service center part purchases claimed for reimbursement on warranty repairs.
- Recognized with $300 cash award for recommending improved method for processing claims by implementing a pre-authorization process. This eliminated waste and reduced costs.
- Front desk coverage using multi line phone system.
- Maintained a less than 2% margin in claims and reimbursement over an eight year period.
10+ years of experience
Supervise 3 retail sales offices and 10 direct reports for Southeast OH. Hire, train and develop retail sales support staff for agriculture and consumer-lending practices. Provide Administrative Support to Regional Vice President.
- Coached and mentored staff, ensuring adherence to association policies and procedures.
- Interviewed and assisted Regional Vice President in hiring Loan Officers, selecting varied workforce, enabling serving diverse customer base.
- Provided constructive feedback for loan officer development, creating effective workforce.
- Served as liaison between retail sales force and support staff, improving communication and efficiencies throughout lending process.
- Monitored region office sales accomplishments and exceptions, performance of individuals and regional results, maintaining staff-focus on goal, accomplishments and team effort.
- Involved in continuous improvement, serving as Business Process Owner of OnBase team, revamping electronic storage system, creating user-friendly environment and reducing document types from 5K to 93, improving efficiency and document access.
- Created and presented RESPA Job Aid, and other aids, assisting retail offices, resulting in fewer compliance errors.
- Coached and mentored other supervisors as Coaching Partner, working effectively with staff members.
- Coordinated various meetings, including State Meetings, Regional Advisory Meetings, Consumer Lending Tours, resulting informative, well timed, and effective meetings for presenters and attendees.
0-5 years of experience
Scheduled, coordinated, and maintained appointments/meetings for employees as well as clientele.
- Answered more than 100 telephone calls daily while concurrently handling managerial and clerical details; including faxing,
- Managed and coordinated filing system in an orderly manner by which staff members could retrieve documents without assistance.
- Meticulously monitored and secured clients' portfolios by conducting adequate updates, properly calculating balances, and processing
0-5 years of experience
- Responded to all customer concerns using in depth knowledge of the bank's products and procedures
- Administered training for new employees as well as provided one on one training to ensure productive results
- Assisted Branch Managers/Officers by managing 6 - 10 Customer Services Representatives across 15 locations
- Assessed customers' needs and assisted with loan preparation/closing, account management, monetary transactions
0-5 years of experience
Support and managed server-storage system installations and upgrades for over 100 customer systems, consistently ensured
installations met quarterly revenue goals
- Primary point of contact between sales teams, customer and [company name]'s 3rd party authorized service providers
- Created and maintained centralized repository for reference materials
- New-hire onboarding, learning and development
0-5 years of experience
Support and managed server-storage system installations and upgrades for over 100 customer systems, consistently
ensured installations met quarterly revenue goals
- Primary point of contact between sales teams, customer and [company name]'s 3rd party authorized service providers
- Created and maintained centralized repository for reference materials
- New-hire onboarding, learning and development
0-5 years of experience
Monitored agent activity bringing to the Customer Service Manager any abnormalities in tardiness, attendance or breaks.
- Assisted Customer Service Manager in investigating and communicating with customer and client companies' issues.
- Successfully solved various Better Business Bureau and State Attorney General complaints through communication and proactive research.
- Supervised the call center on demand.
0-5 years of experience
- Supervised global distribution of spare parts and managed inventory with planner in order to support customer service requirements.
- Achieved 100% of my emergency spare parts goal.
- Handled all repairs and exchanges for the Japanese market, and established programs to enhance product repairs and exchanges for our Japanese customers.
- Interfaced with customer base on resolving product issues.
- Developed database to track emergencies enabling quicker response times.
0-5 years of experience
- Developed and maintained effective customer, client, and vendor relations. Qualify warranty service issues, and initiate the necessary repairs. Entered data for service ticketing, billing and tracking purposes.
- Created all correspondence relating to customers, vendors, marketing, and promotional events.
- Planned and implemented a customer service promotional gift program, to service more than 250 new homeowners, over a five-year period, which resulted cutting financial waste and ensuring future customer satisfaction.
- Created training materials, implemented training program for vendors.
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