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Customer Service Support Resume Samples
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0-5 years of experience
Provided technical advice and mentorship to other personnel within the department.
- Within one month, processed over 200 personnel actions
- Within one month, diligently tracked, corrected, updated and produced over 100 award recognitions
- Helped train 10 affiliated units in the Annual Human Resource Capabilities Conference that resulted in 100% efficient processing time.
- Customer Support Specialist, U.S. Military Fort Stewart, GA 31313
0-5 years of experience
Maintained “Exceeding Expectations” in performance statistics for the CS Support department, as well as, held a number 3 rank in the Inbound Sales department throughout the 2014-2015 holiday season.
- Investigated and resolved order issues in an accurate and efficient manner to ensure orders were delivered on schedule and/or satisfactorily to the customer.
- Followed up on customer requests, complaints and issues thoroughly to establish customer satisfaction.
- Reviewed correspondences (i.e. mail, faxes and emails) and resolved all customer service issues and requests in a friendly and professional way to maximize customer retention.
- Investigated undeliverable packages and made any contact and changes necessary to ensure proper delivery.
- Reviewed Harry & David revolving accounts and answered all customer questions regarding their account balance and history.
- Changed customer information as needed.
6-10 years of experience
Checked to ensure that appropriate changes were made to resolve customers’ problems
- Completed contract forms, prepared change of address records, using computers
- Gathered Information
- Communicated with Supervisors, Peers, or Subordinates
- Made decisions and solved problems
- Organized, Planned, and Prioritized work
- Documented/Recorded Information
- Experienced with: Customer account management software, customer service and support software, Microsoft Excel, Word and Outlook
0-5 years of experience
Examined, amended, approved check requests; investigated, processed and approved deductions for two largest food service accounts
- Assigned to McCain Sysco Team to support substantial business
- Managed export document processing and department data imaging.
- Supported multiple accounts and teams in customer service through use of SAP, including order entry, revision, and assistance with CPU
0-5 years of experience
Optimize customer experience by assisting with merchandise and purchase decisions – handle transactions and returns, establish new credit card accounts, and deliver assistance in fitting room. Manage daily inventory control and implement promotional plans. Oversee sales team, providing motivation to optimize customer care. Consult with customers on color schemes and coordination in home design.
- Skilled in implementing corporate customer service guidelines for new hires
- Execute daily Inventory Control and promotional planning.
- Confirm customer understanding of the solution and provide additional customer education as needed
- Increased sales accounts by 20% in District of Columbia, Maryland, & Virginia (DMV region) during Quarter 1 2014 through implementation of a weekly Market Strategy plan to gain new rewards accounts.
- Began, with management, a monthly incentive rewards program for associates who brought in new customer accounts.
- Led efforts to coach and develop new hires in order to optimize their knowledge and performance, particularly in customer service.
0-5 years of experience
- Demonstrated excellent online and phone customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
- Contributed to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
- Experience navigating a high SKU database to ensure all data is accurate when communicated to customers.
- Performed Internet based research on the [company name] website and other automotive forums to accurately answer customer questions
0-5 years of experience
Responsible for answering inbound calls and providing information to customer inquiries, upgrading and offering new products and services to card holders to help protect identity theft and reward programs for card usage.
- Researched and resolved service related problems
- Number 1 in compliance and sales within the team for 4 months
- Listed in the top 5 CSR in site over 6 months
0-5 years of experience
Assisted customers with product and billing inquiries, Handling incoming and sales calls and chats.
- Exceeded RPC and Service Delivery metrics set by Supervisor.
- Assisted the Training Department with new agent training, including side by side live monitoring and coaching. Created job aides and documents to assist new and existing agents with product updates and billing system changes.
- Provided basic networking and Pc troubleshooting to customers to determine issues prior to technical service delivery.
- Worked as a third party vendor for Comcast’s PC support product. Selling, trouble shooting and entering customer sales into the Comcast CSG billing system.
- Worked with local Supervisors and technicians to understand metrics and improve SLA.
- Worked independently and efficiently while maintaining acceptable adherence levels.
- AS a customer service representative responsible for assisting customers with establishing new accounts, coordinating installation appointments, upgrading existing customers and handling all billing related inquiries.
- Preformed cable and basic internet troubleshooting with customers to be sure all questions and concerns were answered and customers were completely satisfied.
- Achieved and exceeded call center quality and revenue performance metrics.
6-10 years of experience
- Planned, organized, and managed customer service support requirements for a $144M Army program.
- Provided regular metrics, reports and proposals to the Director of Operations and decision-makers.
- Improved process and procedures that enhance the quality of support and successfully managed customer expectations including incident reporting and escalations until final resolution.
- Assisted in the training of new staff and support personnel as well as DoD & Contractor system users.
0-5 years of experience
Listened actively to live customer calls to ensure company compliance is being meet to standards
- Evaluated customer service support agents on call quality, using evaluation template
- Monitored timely disposition of after call work and note input on client account
- Assisted customers with issues concerning their computer
- Accessed customer computer information remotely through step-by-step instruction
- Performed computer work by removing dangerous software, and viruses
- Educated customers on products sold by the company
- Delegated work to technicians, by preparing work and assigning assignments
10+ years of experience
Primary point of contact for US based and International clients in NYC office.
- Responsible for account opening and providing clients with required decimations and formats. Supporting over 100+ clients and users. Reasonable for timely processing funds related transactions including but not limited to new account purchases, redemptions, exchange or transfers.
- Collaborated with key stakeholders; including clients, programmers, fund accounts, and VP to manage service level agreements, and change management as they apply to Evaluations and support.
- Provided Application support coverage during cross training with the (Hyderabad team) supporting 40 users.
- Collaborated with internal IT, operations, Marketing and Sales resources to ensure a satisfactory and timely resolution to a customer inquiry
- Evaluated clients inquires which resulted in new products concepts to management
- Investigated and responded to any client inquiries regarding account balances. Maintained reporting and record keeping documentation in adherence to all external (SEC, NASD, IRS Regulations) all pertaining to money market fund
0-5 years of experience
Answered inbound calls from prospective customer; describe types of services/products offered including new products such as TV (DirecTV)
- Identified customer needs through open-ended questions and a consultative approach
- Quoted prices, service dates, and payment terms
- Initiated up-sell techniques in order to increase sales/revenue
- Maintained quality customer service and maximize customer satisfaction levels
- Transferred and route calls to appropriate departments as needed
- Acted as key-holder for two stores
- Handled all B2B, short-term, and long-term contracts
0-5 years of experience
Provided customer service and technical support to N.Y. and N.J. vehicle inspection stations for the N.Y.S. Department of Motor Vehicles and the N.J. Motor Vehicle Commission.
- Provided technical support for PC-based systems that runs the safety and OBD inspection process.
- Answered questions in connection to safety and emissions failures.
- Handled all general inquiries relating to hardware, software, maintenance and billing.
- Assisted with various clerical and office functions as needed.
- Documented and tracked all incoming and outgoing calls on in-house heat systems.
0-5 years of experience
Customer Service Support Professional
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Demonstrated mastery of customer service call script within specified timeframes.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
0-5 years of experience
Served as liaison between [company name] branches or regional laboratories and its customers in response to inquiries and problems
- Preformed research regarding customers’ employment testing
- Troubleshot and resolved customers’ problems
- Answered high volume calls on a daily base
- Performed a wide variety of administrative and clerical duties
- Registered patience using the [company name]’s web tool computer system
- Faxed and filed complete centers list on a daily base
6-10 years of experience
Work with 4 sales professionals covering all regions of U.S., responsible for more than 15 individual and national corporate accounts.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Update the internal system records to reflect any account changes
- Offer personal attention to individual and national corporate accounts to ensure existing and increase revenue.
- Train peers on new processes in order to provide excellent service in all departments
0-5 years of experience
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, and data entry
- Verify and complete required documentation and reports
- Provide accurate information and assistance to customers’ requirements
- Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills
- Make freight delivery appointments, as required
- Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
6-10 years of experience
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Offers alternative solutions where appropriate with the objective of retaining customer’s business. Handles business transactions in connection with activation of new customer accounts on a computer terminal.
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
- Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
- Handles less routine & repetitive matters and more complex troubleshooting scenarios.
- Identifies, tracks & trends issues to assist in root cause elimination.
- May sell all products and services offered by the Company
0-5 years of experience
Evaluated defective product returns to determine if repair or replacement would be necessary.
- Offered customers troubleshooting assistance with products where no defect was found.
- Processed Repair and Replacement invoices utilizing the SAP system.
- Provided support to major Hotel accounts and consumers seeking replacement parts/other inquiries.
- Created monthly departmental reports capturing total calls by product and other pertinent data.
0-5 years of experience
Supported all New England branch offices including non-regional offices
- Provided efficient customer service to resolve customer inquiries/concerns
- Developed relationships with managerial staff from several office locations
- Processed customer payments over the phone in efficient manner.
- A vital member of a top customer service office within the company
6-10 years of experience
Cashiering and inputting student’s information into computer database.
- Prepared Nutritious and Appetizing meals for 910 students.
- Helped planning student’s meals.
- Managed both salad and fruit bar’s.
- In charge of ordering produce and keeping track on inventory on a daily basis.
- Helped to prepare meals for the summer program for under privileged children.
0-5 years of experience
Currently working as a member of the State of Georgia team coordinating service orders, diagnosing repair issues, and fielding phone calls. Participating in side projects in addition to my daily workload such as a recent Six Sigma evaluation
- Dedicated point of contact for a high demand, high volume customer, Medical College of Georgia.
- Programming telephone line features for my own orders and as a backup to the dedicated Centrex programmers
- Trained two new agents and providing ongoing assistance in regards to GPS asset issues and general process questions from the team
- Perfect attendance from hire date to present day
- Providing after hours support for both the Waste Management and State of Tennessee accounts dealing with VoIP and data services
0-5 years of experience
QA Testing on company websites and database tools
- Produce reports on quality issues and problems; provide feedback to staff
- Compile statistics relevant to company projects
- Provided daily, weekly, and monthly revenue reports to company and clients
- Produce detailed revenue reports provided to company and clients; provided monthly revenue reconciliation report to management
- Interface with sales and product teams to enhance and improve data analysis
0-5 years of experience
Input orders from customers sent by fax, email and mail with occasional verbal orders
- Managed e-mails from customers concerning changes in their orders and delivery information
- Processed requests for exchanges and refunds and catalogues
- Supplied support to Customer Service Representatives (CSR) when needed
6-10 years of experience
Managed National Wholesale Accounts; placed orders and processed billing.
- Provided customer support to major clients such as Auto Glass Now (formally known as Glass Master), Cassidy Glass, and King Auto Glass and Trim.
- Primary contact for all branch supports located in the US Wholesale departments.
- Performed bi-annual inventory procedures.
- Interfaced with Credit, Customer Service, and Operations departments to resolve issues.
6-10 years of experience
Processing of insurance claims for multiple wireless accounts including Verizon T-Mobile, Boost, Virgin and Ntelos.
- Maintained high scores for outstanding customer service and maintained all performance metrics
- Maintains excellent relations with internal and external customers
- Provides outstanding written and oral communications to customers, clients and internal organizations.
- Interacts and assists with other agents and various support functions such as Quality Assurance, Customer Satisfaction and Technical Support.
0-5 years of experience
- Scan and bag items
- Cashier – handle cash and credit card transactions efficiently and accurately
- “Sell” customer rewards card to customers – meet quotas
- Provided customer service, problem solving, answered questions and customer complaints
6-10 years of experience
- Provide support to 9 pathologists onsite and 2 pathologists offsite
- Facilitate clients with time sensitive concerns and questions in regards to patient diagnosis, testing, and treatment
- Retrieve and compile data to present at monthly QA meetings
- Maintain documentation of certifications, training, and compliance
- Assist in lab as needed
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
