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Additional Customer Service Resume Samples
Room Attendant Resume Samples
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6-10 years of experience
Worked with management to assist in numerous special projects and assignments within several departments. Kept up to date on current and upcoming conventions, concerts, award shows, and other events.
- Charged with inspecting and keeping V.I.P., showrooms, and suites in a well-kept and immaculate presentation. Kept assigned section in a 4,700+ room luxury boutique hotel, maintained and organized to standards.
- Contributed and assisted in implementing a new training process and policies.
- Addressed guest's needs and concerns in a pleasant and professional manner. Repeatedly assigned as a personal attendant for multiple V.I.P.s and celebrities throughout their stay at the property.
- Arranged for the provision of extra room furniture, beddings, linen, and other special amenities for guests needs.
- Skilled in using itouch devices to manage work assignments, report maintenance issues and guest preferences. Maintained list of vacant rooms that required housekeeping attention before the arrival of new guests.
- Trained and certified to work in a four diamond hotel and resort.
- Trained and certified to work in OSHA safety procedures and policies.
0-5 years of experience
Demonstrated and promoted a strong commitment in providing the best possible experience for guests and employees.
- Performed cleaning of assigned guest units and ensured to stock and maintains housekeeping carts and storage rooms and assisted the guest for their requirements.
- Utilized cleaning supplies and equipment to provide a safe and sanitary environment for all guest and staff.
- Responsible for the overall cleanliness and sanitation of the residents rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
0-5 years of experience
Kept records of room availability and made recommendations to guests
- Collected room payments and surveyed guests about their stay
- Contacted housekeeping or maintenance staff immediately when guests reported problems
- Cleaned rooms to company standards using various equipment, cleaning supplies, and tools
- Stocked guest rooms with supplies as needed
- Recorded room maintenance requirements on form and gave copy to appropriate department
- Performed other duties as assigned
6-10 years of experience
Aid in Formulating a seasonal in-store advertising plan to promote sales
- Product knowledge and ability to inform members on sale items at anytime
- The setting up and break down of tournaments held by club or outside group
- Compiled and reviewed order reports to fulfill store/ members needs
- Ensure excellent customer service to establish a high quality of service for all customers
- Provided training for new team members on business practices and internal applications
- Key holder who was responsible for opening and closing shop cart room
0-5 years of experience
Won "Employee of the Second Quarter" in June 2013
- Efficiently and effectively cleaned and inspected rooms in a timely manner to guest satisfaction
- Organized cleaning carts and back room supplies
- Assisted all co-workers including those of other departments
- Trained new employees on proper room cleanliness
- Took food and beverage orders, served tables, cleaned up work stations and guest eating areas
- Experience in cash handling and credit card transactions
- Skills Acquired: Organization, professionalism, cash handling, customer service, time management, multi- tasking
0-5 years of experience
Developed leadership responsibilities
- Mentored & supervised new caddies
- Maintained the golf course and range readiness for golf members
- One of the top selected employees to work the busiest tournaments
0-5 years of experience
Contributed to the facility's high standards for guest services, overall responsibilities of cleaning and maintaining guest rooms.
- Vacuumed and swept carpets and mopped floors. Dusted, brushed, polished room decorations, appliances and vacuumed furniture.
- Changed linen and made beds. Cleaned showers, tubs, sinks and bathroom items
- Removed used guest amenities and trash. Replenished guest amenities and supplies..
- Inspected rooms for safety hazards and for the operating condition of equipment and reported same to maintenance.
- And more work as assigned
0-5 years of experience
Receive and classify food for 3,000 meals per day.
- Responsible total processing of all food entering stock room.
- Maintained inventory for all items.
- Coordinated with Chef's on duty for daily requirements.
- Ensured state guidelines were followed for the preparation and storage of food.
0-5 years of experience
Greeted customers
- Cleaned environment
- Communicated with other associates when needed
- Organized clothes to assigned departments
0-5 years of experience
Performed full range of shipping, receiving, and inventory control responsibilities.
- Insured integrity of material flow from the point of receiving parts to shipping finished products.
- Served as liaison to warehouse, assembly, and shipping operation.
- Set up and operated the laser engraving machine to engrave metal parts in accordance with blueprint specififications and work instructions.
0-5 years of experience
- Performed sweeping, mopping, washing, waxing and polishing floors
- Administered making beds, changing sheets and distributing clean towels and toiletries
- Ensured that serving areas were maintained clean and stocked with the necessary food & supplies
0-5 years of experience
Responsible for all aspects of buffet-style meals in the main dining room, with tasks including setting up, breaking
down, and stocking empty trays.
- Mastered multi-tasking skills during rush hours, with buffets and room service orders.
- Attention to fine details during down times, with cleaning up the workstation and the main dining room.
- Assisted other workers such as hosts, and servers from both the main dining room and the bar.
- Answered phone calls, greeted guests at the door and seated them.
- Opened and closed the restaurant.
0-5 years of experience
Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and other work areas.
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas.
- Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Knowledgeable in chemical and green cleaning agents (i.e. Ecolab etc..)
0-5 years of experience
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages
- Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
- Assign dressing room facilities to patrons.
- Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
- Refer guest problems or complaints to supervisors.
0-5 years of experience
Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls,
counters, and floor surfaces
- Striped and made beds, and changed bed linens
- Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves
- Refilled amenities, linens, and supplies in visitor room
- Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart
- Adhered to cleaning measures and instructions for use of chemicals and cleaning agents
- Cleaned and washed all assigned rooms and bathrooms
- Replaced all services and linens in keeping with hotel standards
- Kept cart and linen closets clean and arranged
0-5 years of experience
Successfully met and exceeded expectations of club members evidenced by higher tip earnings than average attendants
- Strong verbal communication skills allowed me to make members feel welcomed and quickly develop personal relationships with them
- Influential member of the conference champion and NCAA tournament qualifying program
- Volunteer time and resources to community organizations such as the Top Soccer program for children with special needs and Kids On Chemo charity for young people suffering from leukemia
0-5 years of experience
Clean rooms to meet and exceed supervisor's expectations
- Move large amounts of linen to three floors.
- Organize and restock linen closets
- Organize and stock room attendant carts
- Deliver amenities, fridges, rollaways, and microwaves to guest
- Move, lift, and organize boxes of amenities
- Greet, interact, and provide services to guest.
0-5 years of experience
Cleaned rooms to the satisfaction of all clients.
- Swept and vacuumed floors, hallways and stairwells.
- Removed trash and dirty linens from room attendant carts.
- Replenished guest supplies and amenities.
- Supplied guests with extra towels and toiletries when requested.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Cleaned and returned vacant rooms to occupant-ready status.
0-5 years of experience
Responsible for the cleanliness of guest rooms and public area
- Clean assigned guest rooms by priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room.
- Empty trash containers and recycling bins.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, sink, toilet, shower walls.
- Replace dirty bed linen and make up bed with clean linen.
- Vacuum throughout entire room and spray room with deodorizer.
0-5 years of experience
Cleaning the guest rooms
- Answering guest requests
- Providing excellent customer service as to the standards of the Hotel
- Courteously and promptly responds to guest room request
- Investigates all guest inquiries in a timely fashion to provide the highest possible service
- Performs side duties as required
0-5 years of experience
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposable areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polish furniture and equipment.
- Clean rugs and carpets using vacuum cleaners and shampooers.
0-5 years of experience
Provides assistance in meeting customer Quality and Service expectations to all levels of service management within the restaurant services.
- Ensures proper running of the service organization by maintaining adequate level of supplies and equipment.
- Maintains serving equipment and tools in serviceable and sanitary conditions so as to ensure continuous customer safety and satisfaction.
- Interface with multiple service departments to ensure adequate communication of customer needs and requests.
- Currently providing training to new servers as they are entering the organization.
0-5 years of experience
Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Perform serving, cleaning, and stocking duties in establishment to facilitate customer service
- Develop and maintaining 100% customer satisfaction
0-5 years of experience
Provide one-on-one computer help such as creating a document in MS Word or creating an e-mail account
- Monitor customers' internet activities and length of computer and phone usage
- Track and maintain customers' personal information to for statistical purposes
- Help with ad-hoc projects such as mass mailings soliciting donations from previous donors
0-5 years of experience
- Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surfaces
- Striped and made beds, and changed bed linens
- Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves
- Refilled amenities, linens, and supplies in visitor room
- Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart
- Adhered to cleaning measures and instructions for use of chemicals and cleaning agents
0-5 years of experience
Collect soiled linen or clothing for laundering.
- Operate washing machines and dryers to clean soiled apparel and towels.
- Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
- Perform house person and lobby attendant duties when short staffed or during peak periods.
- Clean and polish furniture and fixtures; dust furniture, walls or equipment.
10+ years of experience
Ensure children stay safe in locker room
- Assign dressing room facilities, locker space or clothing contains to patrons of athletic or bathing establishments
- Clean facilities such as floors and locker rooms
- Maintain a lost and found collection
- Clean and polish, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing
- Activate emergency action plans and administer First aid, as necessary
0-5 years of experience
Maintain cleanliness of dining room, checking and scanning I. D. cards of all students, and other forms of payments.
- Perform regular sanitation of all dining room equipment to include dispensers, and drink machines.
- Maintain the cleanliness of the restrooms, counters, sitting areas, and floors
- Monitor students and other patrons entering and exiting the facility.
0-5 years of experience
- Follow facility policies and procedures to ensure all rooms are clean for guests.
- Operate heavy machineries and chemicals for cleaning.
- Change sheets and towels daily to ensure hygienic practices are employed.
- Replenish supplies such as soap and toilet paper.
0-5 years of experience
Set tables with clean linens, condiments, or other supplies.
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
- Fill beverage or ice dispensers.
- Share knowledge of menu to guests. maintain a clean work environment.
0-5 years of experience
Responsible for preparing golf carts for members usage
- Responsible for making sure range is fully stocked for use by members
- Interacts with members to provide customer service
- Provides cleaning of member's clubs
- Does minor customization of clubs
- Works to assure member's guests have a good experience at Lakewood
- Organize bag room to assure members equipment is placed properly
0-5 years of experience
Process cash, check, and credit transactions
- Introduce all promotions and advertisements to customers
- Assist customers concerning product knowledge
- Assisted customers over the phone
- Close out and balance cash registers
- Resolve customer complaints to ensure satisfaction
0-5 years of experience
Clean guest rooms
- Fold laundry
- Clean public guest areas
- Work with other room attendants under the direction of the executive housekeeper to ensure guest comfort and satisfaction in accordance with company standards
0-5 years of experience
Notify supervisor concerning the need for major repairs or additions to building operating systems.
- Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare facilities for events such as banquets and meetings.
- Spray insecticides and fumigants as directed to prevent insect infestation.
- Remove debris from driveways and all public areas inside or out.
- Replace light bulbs.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
- Sort, count, and mark clean linens, and store them in linen closets.
- Deliver any items requested by guests to cabins.
- Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors.
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed.
0-5 years of experience
Provide pleasant customer service
- Provide knowledgeable answers to questions regarding wine served
- Assist in taking guest orders for wine and food
- Prepare various food items in the kitchen
- Ensure that sales are timely and accurate
0-5 years of experience
- Serviced guests and their rooms by sanitizing all surfaces
- Made beds, vacuumed carpets, emptied trash, and replaced soiled linen
- Completed up to 10 rooms per shift
0-5 years of experience
Greet the clients
- Making sure dining area is stocked with needed materials
- Wipe tables, sweep, mop floors and vacuum
- Assisted other attendants as and when needed
0-5 years of experience
- Completes daily assigned room quota
- Operate and maneuver housekeeping carts
- Responsible for cleaning , servicing , and maintains guest rooms and service area as designated.
0-5 years of experience
Maintain cleanliness of rooms
- Work effectively on solo projects as well as with a team
- Greet guest with a warm and courteous approach
- Solve any guest issues that they may have with their room
0-5 years of experience
Set dining tables according to type of event and service standards.
- Inventoried and restocked items throughout day.
- Verified cash drawer against the day's receipts.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Upheld highest standard for cleanliness of glass and silverware.
- Emptied and maintained trashcans and outdoor dumpster area.
- Quickly set up and cleared tables and stocked all service stations.
- Stocked and maintained cleanliness of stations.
- Folded napkins throughout the day to maintain an adequate supply.
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
0-5 years of experience
- Adapted personal style to accommodate and compliment customers' style
- Maintained an organized and stress-free environment
- Trained new employees to fulfill fitting room attendant needs
- Memorized floor sets and merchandise placement
- Maintained a professional and respectful demeanor when dealing with difficult
- Greeted customers with a positive attitude
- Worked efficiently within a team, but has the ability to work effectively alone
- Received customer compliments daily
- Reinforced sales
0-5 years of experience
Answering internal and external calls
- Interacting and assisting customers (customer service)
- Sorting and organizing product
- Stocking, organizing, and putting away products
- Responding to calls
- Helping customers
- Checking customers out
- Signing people up for [company name] red cards
0-5 years of experience
Assist customer with computer functions, such as setting up email accounts, job postings, logging into specific accounts, resumes and online application
- Typed resumes, cover letters, thank you letters, and Interview letters
- Attend weekly meeting
- Maintained Job Board and waiting area
- Conduct weekly and monthly head count
- Assigned to other duties as needed
- Greet customer as they enter the lab or resource area
- Print, fax, file and copy
- Answer calls and transfer thought out the office to the correct person
- Clean, organize and maintain the computer lab area
- Answer questions regarding WIA (Workforce Investment Act), faxing, resume and printing
0-5 years of experience
Balance Vault
- Audit cash registers while in use
- Distribute & collect bank bags
- Count proceeds from events
- Prepare deposits to go to the bank
- Prepare cash drawers for the following day
- Log merchant POS sales
- Hand-roll coin
0-5 years of experience
Welcome and acknowledge all guests according to company standards.
- Fill cart with supplies and transport to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Detail clean bathrooms, remove trash, dirty linen, and rooms services.
- Make beds and fold terry, clean door saddles
- Replace guest amenities and supplies in rooms.
- Vacuum carpets and perform floor care duties.
- Report any maintenance problems, safety hazards, accidents to appropriate departments.
- Dust, polish, and remove marks from walls and furnishings.
- Performs other duties as assigned, requested or deemed necessary by management.
0-5 years of experience
Complete cash and credit transactions with a POS system.
- Promote customer satisfaction through personal interaction
- Coordinate with co-workers and cooks for food delivery.
- Conduct facility maintenance.
0-5 years of experience
- Greets customers in a polite manner.
- Directs customers to fitting rooms and provides assistance as necessary.
- Assists and follows all guidelines for external theft awareness and prevention.
0-5 years of experience
Clean and polish footwear
- Keep locker room clean & organized
- Stock locker room with towels and other items
- Assign locker space
- Check supplies to ensure availability and order new supplies when necessary
- Communicate problems or complaints to supervisor
- Provide food, beverages and other items as requested by members
- Assist waiters during outings
- Offer information to members and guest
0-5 years of experience
Strip the guests bed (s)
- Change the sheets,
- Clean the room (Vacuum, dust, etc .) and clean bathrooms as well.
- Refill the guest toiletries and coffee station
0-5 years of experience
- Manage staff in order to provide consistent quality of food and service
- Maintain staffing levels to meet goals
- Welcome guests and ensure their dining experience is positive
- Trouble shoot any back of the house issues
- Provide owner with daily sales
- Oversee closing of both front and back of the house
- Conduct Wine Tastings with guests - helping the guest determine their preferences and expand their knowledge
- Sell wine club memberships
- Support the retail floor and serve wine club members
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