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0-5 years of experience
Provided administrative support in billing and reporting for [company name] Services, [company name] Global Services Fleet customers and billed and invoiced in an accurate and timely matter
- Contributed as a fundamental part of a quality team contributing to its success through direct contact with customers and providing support
- Ensured no Sarbanes Oxley financial or documentation errors were generated on a customer account and participated with fleet administrative services in the generation of revenue and commitment to customer satisfaction
- Interfaced on the phone and via email with customers and [company name] employees in resolving billing and invoice issues
- Provided support and guidance to other [company name] employees to achieve external customer satisfaction
0-5 years of experience
- Acted as liaison and administrator in successfully implementing two cloud-based systems for 5,000 University Hospital employees - involving the hospital's ongoing education management system and employee engagement system.
- Modified user input through an online database and created more meaningful data used by Executive leaders, resulting in higher frequency of communication between employees and managers.
- Partnered with the Business Analyst to ensure data migration was successful and accurate.
- Requested to create training materials and provide training, customer support, QA, and testing during the rollout of a new Learning Management System for the organization.
- Organized and produced interactive and productive quarterly leadership retreats, attended by 375 managers in the organization.
- Facilitated New Staff Orientation for all incoming employees of the hospital, onboarding approximately 350 new staff.
- Requested to provide additional customer support to the HR, HRIS and LOA teams when needed.
0-5 years of experience
- Identified, coordinated, and monitored essential services to supports Medicaid waiver participants.
- Advocated and supported the need of individuals diagnosed with developmental disabilities to ensure their health and safety.
- Coordinated the generation of Individual Support Plans (ISP) and personal budget with Individuals, caretaker and mental health professionals.
- Provided annual and semi-annual ISP updates.
- Identified the services that will meet the customer's needs. Resolved any barriers that may interfere to the delivery of service or access to resources.
- Monitored services to assure they are being delivered as planned. Advocated for the Individual's safety and promoted services that would lead to the best possible health outcome.
6-10 years of experience
Advocated for Medicaid waiver participants
- Created Individual Support Plans (ISP) and maintained individual profiles
- Composed monthly, semi-annual & annual reports
- Established and initiated internal processes to improve program delivery within specific timeframes.
- Completed regular site visits to day habilitation, jobs & homes
- Assisted families in locating useful resources
0-5 years of experience
Handles all of commercial WRO/SWRO/MWRO subpoena records request and setting up of commercial claims to be dispatched within a two-day turnaround time.
- Successfully implemented the electronic subpoena process saving Nationwide $30k annually
- Organized a training session for the property claim managers on subpoena handling
- Assisted with training for the construction defect reps and administrative team on handling and setting up new claim files
- Provide clerical support for the litigation, claims, and trial division team
- Assist with the setting of file conferences and booking/setting up rooms for department meetings and managers, and storing evidence for the claims department
6-10 years of experience
- Training support coordinator for Consent Order Operational Training for 2000+ employees. Executed the organization of training logistics, scheduling instructor led training sessions, ensuring Operational Training materials are updated quarterly, assigning employees to required training, auditing for accurate enrollments and monitoring for timely completions
- Data analysis to ensure mandatory training is assigned based on job codes and ensuring remediation policies are followed in accordance with HSBC Policy and Procedures
- Forecasting and planning required Recorded Webex, Instructor Led, and Webex training for calendar year
- Project Management owning the business relationship with a third party training vendor
- Successes to include process flow improvement and efficiencies, developed timelines, and deliverable tracking relating to Training Administration ensuring accuracy, efficiency and audit controls. Developed and implemented effective business solutions and processes to ensure a strong business model with a focus on quality to minimize risk.
- Received Champion of Change awards
- Proven success with the demise and exit of the Consumer and Mortgage Lending business unit
0-5 years of experience
- Provided technical phone support and technical resolution for government clients
- Provided timely and efficient support and customer service for wireless cell phone and data devices
- Researched and resolved multiple issues of network connectivity, application functioning, hardware failure, OS
- Ticket submission after performing tier one and tier two troubleshooting
- Reviewed ticket submission for department to ensure troubleshooting was completed and ticket
0-5 years of experience
- Provided an array of administrative services for the ISBL division of the CP Chemical project.
- Tracked personnel, submitted personnel requisitions, various daily progress reports, overtime reports, etc.
- Direct support of the Construction Manager, General Superintendent and Civil Superintendent.
- Maintained and updated project documents, recorded meeting minutes with the client and subcontractors.
- Assisted in the commissioning of project through documentation completion.
0-5 years of experience
Took care of all candidate/consultant paperwork. Was responsible for carrying out many of the daily, weekly and monthly operational functions for my division. Provided administrative support necessary to ensure the smooth, efficient functioning of each division. Made a positive contribution by complying with [company name] processes, accepting and completing assigned support functions within the specified time frames. Worked in a fast-paced environment where effective organization and prioritization of tasks and completion of objectives is priority.
- Acted as the first point of contact for all inbound calls as well as office visitors.
- Ensured that candidates filled out the appropriate paperwork and coordinates testing for project assignements.
- Acted as the primary support person for 4-8 Sales Professionals and other branch office personnel.
- Took candidate calls, scheduled interviews, sent letters acknowledging application/interview, and entered candidate information into MicroJ/MicroJ Plus and Salesforce.
0-5 years of experience
- Managed Summer Work Experience Exploration Training program for high-functioning adolescents with disabilities
- Oversaw Partner Camp program and coordinated with business partners throughout Salt Lake City
- Instructed, supervised and provided assistance to children and adults with physical, cognitive & intellectual disabilities
- Facilitated recreational therapy services, such as ropes course activities & adventure therapy, in outdoor settings
- Assessed, planned, implemented and evaluated summer camp programming
6-10 years of experience
Successfully taken on role of an eCATS Super user and has contributed greatly to help department meet first compensation deadline utilizing this new tool.
- Contributed to building a high performing team, despite obstacles, by utilizing open dialogue and modeling a passion for always delivering high quality results.
- Assist with organizing, compiling and distributing clinical study documents.
- Extensive testing of System Longevity Study compensation system utilizing SMS and worked with IS to resolve many issues to ensure accuracy.
- Effectively works independently and in a team setting.
- Contributed to ongoing Standard Operating Procedures (SOP) review and development.
- Trained and supervised data entry person to ensure data commitments.
- Handle special requests as necessary from internal and external customers on a timely basis.
0-5 years of experience
- Acted as a reimbursement navigator for patients, healthcare professionals, and specialty pharmacies that opt into Patient Support services for both oral and IV Celgene oncology products
- Demonstrated expertise in market access challenges and educated patients and healthcare providers on how to overcome these challenges
- Empowered customers to navigate the complexities of the healthcare environment through communication and personalized case management
- Assisted the dedicated Patient Support Specialists in managing cases within their geographic zone
- Responsible for accurately and thoroughly documenting case notes and providing timely resolution to open cases
- Effectively worked with reimbursement vendor to determine eligibility for assistance
6-10 years of experience
Maintained student records and registration databases for the psychology masters and undergraduate programs.
- Schedule classes for 37 college professors who each teach 1-to-3 classes per term by reconciling professor schedules with classroom availability.
- Resolved student scheduling issues by providing schedule management to create an optimal student learning experience.
- Resolved competing scheduling interests among 3 degree programs (psychology undergraduate, psychology masters, and child development) that include 628 majors and 500+ minors across 6 colleges within the university.
- Provided administrative support for Cal Poly's marriage and family therapy master's program, counseling clinic, and child development department preschool lab.
- Performed customer service and office support for the psychology and child development departments.
- Managed document imaging, financial management, mail, various databases, and attendance for the department.
- Provided administrative support in the records management office for the processing of graduation evaluations, degree progress, diplomas, denied degrees, etc.
0-5 years of experience
- Responsible for the care and well-being of children and adults with varying needs, in the areas of both mental and physical health, living, learning and interaction in social environments.
- Organized, facilitated and documented client service plans and evaluated provisions of each plan.
- Identified goals and objectives for care plans and provided ongoing monitoring and support.
- Worked with families and community outreach programs to help facilitate and monitor individual needs.
0-5 years of experience
- Compile data and prepare reports.
- Coordinated and arranged meetings, prepared agendas, reserved and prepared facilities.
- Assisted with student enrollment, and registration, by scheduling appointments, and collecting documents
- Researched and developed tools and resources that fostered efficient workflow
0-5 years of experience
Worked as a Store Operation Support Coordinator.
- Managed customer service department for 11 stores in the regional zone.
- Supervised 11 front end managers in the regional zone.
- Responsible for daily pricing and receiving operations for all the 11 stores.
- Lead the team in charge of establishing new Lean accounting procedure throughout the regional zone.
6-10 years of experience
Maintain current knowledge of all state standards, guidelines, and policy manuals related to service provision for individuals with developmental disabilities
- Assure individual choice is fully offered and acknowledged while monitoring safety, health and quality of life
- Collaborate with families, providers, physicians and other community resources
- Advocate for individual needs as identified
- Assist with training new and current Support Coordinators
- Maintain a caseload of approximately 30 individuals
- Assist with additional cases as needed
0-5 years of experience
- Assist sales team by focusing on managing schedules and following up on sales quotations
- Respond to online on telephonic queries
- Contributed valuable insight to the marketing department which engendered organized marketing activities and outreach programs
- Built and populated target databases with crucial sales information
- Performed product performance assessments which provided the company with valuable feedback on the company’s product
- Liaise between departments to provide support to sales activities
0-5 years of experience
- Provided academic support and services to both undergraduate and graduate students in the areas of writing, research, and information literacy.
- Created academic support resources and trainings and managed library services in conjunction with main campus.
- Served as academic advisor for undergraduates.
0-5 years of experience
- Critical problem solving and solution seeking dealing with business and governmental customers on a one on one basis.
- Developed advanced out of the box solutions.
- Selected as SME for 2015
- While a SME worked on several projects at one time.
- Worked as SME New Hire Transition support.
0-5 years of experience
Act as primary advocate for cases of up to 50+ clients consisting primarily of adults with developmental disabilities.
- Facilitated medication regimen, SMS supplies, Diet Regiment, and behavioral tendency monitoring
- Counseled goal and progress management objectives both personal and professional
- Orchestrated annual Individual Support Plan framework and state reporting
- Appropriate budget allocation and maintenance plan with service provider: Day Program, Residential, Respite, Therapy, Transportation, Medicare
0-5 years of experience
Provide case management to individuals with developmental disabilities.
- Develop and implement Individualized Service Plans per DBHDD standards.
- Schedule and attend case management meetings.
- Conduct monthly welfare checks and document all service and wellbeing changes.
- Monitor all services and ensure that they are being delivered per allocated DBHDD budget.
0-5 years of experience
Read and analyze incoming memos, faxes, and reports to determine their significance and plan their distribution to coordinators and physicians..
- Provide administrative support to four physicians and four nurse practitioners.
- Ensure professional communication in both face to face and telephone interactions.
- Schedule appointments for outpatient clinic, diagnostics, and outside consultations.
- Verify accurate patient demographic and insurance information.
- Prepare medical records as requested
0-5 years of experience
- Respond to telephone and written correspondence regarding inquiries from members and providers within established times frames utilizing necessary reference materials and available resources
- Ensured compliance with HIPAA regulations in relation to documents, casebooks, and filing patient information
- Coordinated and/or obtain funding for services and adaptive equipment for patients as needed
- Identify any trends related to incoming and outgoing calls that may provide policy and process improvement to support excellent customer service, overall quality improvement and call reduction when possible
- Provide assistants in scheduling and following up with patients in need of office visits
- Verify insurance and patient information for authorizations
0-5 years of experience
- Facility that ensures that individuals with intellectual developmental disabilities are being properly taken care of.
- Case management of 40 individuals with developmental disabilities/mental health illnesses.
- Help improve the quality of life of individuals with developmental disabilities by day center, job, and home placements.
- Conduct annual Individual Support Plans
- Conduct monthly visits for COMP Waiver participants and Quarterly Visits for NOW Waiver participants.
- Make home placements for individuals that are not happy with their living arrangements.
0-5 years of experience
- Data entry for 12 activities for physicians with 1 AMA PRA Category 1 Credit and other healthcare professionals for attendance.
- Collaborate and communicate with planners regularly and effectively.
- Organize Annual Evaluations and schedule site visits to seven different hospitals.
- Log all non-compliance issues.
- Pharmacy credit admin support.
0-5 years of experience
Provide phone and email support for UK and US Willis and Towers Watson employees via ServiceNow.
- Responsible for troubleshooting Tier 1 and Tier 2 issues with Willis Applications including Citrix, Eclipse, Epic, MobileIron, Microsoft Office, and Skype for business.
- Assisted in creating and maintaining RSA remote access accounts and troubleshooting issues related to remote connection and password reset.
- Support account creation and termination.
- Assist in the creation and management of Knowledge articles in ServiceNow.
0-5 years of experience
Strive to enhance the customer experience by consulting with clients as a product expert.
- Assist clients with account set up
- Advise clients with any concerns they have regarding their pay-per-click advertising campaigns
- Collaborate with the sales team to provide strategic, technical and product support
- Correspond with Sales to implement advertising strategies that will allow the client to measure their success
- Align with Sales Team through our CRM, Adcentral, to manage client's accounts
- Aid clients to measure their ROI by analyzing account data and statics
- Deliver clients and sales team technical and product issue solutions
0-5 years of experience
- Assesses service and support needs of at risk youth and their families and ensures needed services are provided to all assigned to caseload. Monitors success of interventions. Conducts home visits and follow-ups. Completes appropriate and necessary reports, records, documents, and files in appropriate records.
- Formulates and implements service plans for each assigned youth and their family.
- Connects youth and parents to needed community services, mentoring services, therapy, and tutoring.
- Maintains contact with local school staff and guidance counselors to monitor progress of the student.
0-5 years of experience
- Program coordinator for high level performing branch office administrators to becoming licensed
- Project champion to streamline development opportunities and utilizing firm resources to promote branch teams
- Led SWOT analysis for program efforts to streamline onboarding of potential applicants
- Partnered with Talent Acquisition to promote program guidelines and champion current efforts
0-5 years of experience
- Creation and Assignment of Tickets
- Triage of Tier 1 Support Calls as well as User Creation, Deletion and Password Resets
- Dispatch Assignment and Maintenance
- Product Procurement, Inventory Entry and Maintenance
- Documentation Creation and Maintenance
- Utilized: Autotask PSA, Continuum RMM, IT Glue Documentation, MS Outlook, LogMeIn Rescue, Windows Small Business Server 2011, Server 2008 R2, 2012 Essentials and R2, 2016 Essentials
0-5 years of experience
- Responsible as Project Coordinator for $60 Million in annual revenues for regional installation projects
- Maintain customer service levels as defined by the business and use of multiple systems as required
- Proficiency in technologies such as Siebel, SAP, CCA, or CRM, ticketing systems and telephony
- Highly organized approach and ability to work in a fast paced environment to exceed sales goals
0-5 years of experience
- Coordinating critical service that involves the primary functions of locating, coordinating, and monitoring needed services and supports for waiver participants.
- Works with Childrens Choice Waiver and Supports Waiver participants
- Conducts home visits and assessments
- Works with provider agencies, therapists, and families to ensure proper services are being
0-5 years of experience
- Representative for the organization via telephone, email, and interoffice communication; maintained the flow of printed and electronic communications throughout office; managed all supplies and equipment
- Liaison to four awards committees, both faculty and student; responsible for scheduling award committee
- Assistant to membership coordinator, including invoicing and collecting dues, tracking member surveys,
- Assistant to financial manager, including all incoming check and payment processing
0-5 years of experience
- Coordinated with sales team on a daily basis fulling needs, requests and answering any merchandise condition questions
- Merchandised both downtown Chicago locations and pop up stores throughout Midwest.
- Assisted art director with social media and ecommerce when needed
- Managed Schlep, a moving company that allowed merchandise to be transferred for in store appointments and private events daily
0-5 years of experience
Entering the drivers times, weights and any information that is needed to complete the work order
- Inform the customer of any assessorial related to their work order
- Daily late reports
- Ensuring that all the drivers' documents are correct and completed before handing them to billing.
0-5 years of experience
- Conduit for sales reps of newly acquired company - supported communications, product samples, etc.
- Coordinator of Trade Shows including contracts, product procurement, and travel arrangements.
- Troubleshooting with multiple departments to provide customers and reps with a positive experience.
0-5 years of experience
- Set and enforce standards for school culture, including behavior, build effective relationships among teachers, parents, and the community.
- Monitor progress of school discipline on dashboards and Individual Development Plans as it relates to behavior plan(s)
- Serve as school's spokesperson in regards to discipline.
- I provided discipline support and education. I linked families to academic and emotional supports. Assisted families in linking to community resources as needed.
- Exhibit a high degree of professionalism in all elements of this position, while serving as a contributing member of the school team and a dedicated role model for other employees.
- Creating Individual Educational Plans and 504 Plans for students
0-5 years of experience
- Ship promotional materials and supplies to approximately 15 trade shows each month
- Order necessary promotional materials and assemble standard curriculum packaging
- Arrange travel and execute other administrative sales support functions
- Promoted to role from Telesales Coordinator
0-5 years of experience
- Supporting up to 450 users through ServiceNow ticketing, calls and walk-ins regarding hardware and software issues on computers beside other supported hardware such as phones, mobile devices, etc. while keeping documented incident reports.
- Responsible for imaging, testing and deploying laptops, user account maintenance involving creating, managing and setting permissions in Active Directory. Supporting users with local and network printers concerns.
- Video conference support including scheduling, testing and troubleshooting with clients and internal users (Polycom, Cisco, WebEx)
- Assisting Global Operations with local networking support involving WAP troubleshooting, backup server RAID configuration and various upgrades (MPLS, Firewalls, file servers).
- Providing on-call for off hours/holidays support coverage
- Actively assisted with IT setup on new floor expansion comprised of network cable patching, desk configurations, and conference room setups.
- Project manager for a variety of project but not limited to, technology requirements for office expansion, technology innovation pipeline, and office reservation system for our office of the future design.
0-5 years of experience
- Hosted intakes for young adults entering the system of care
- Wrote ISP's
- Navigated through IRecords
- Uploaded information to Irecords
- Managed NJCat
0-5 years of experience
- Communicate and collaborates with physicians, social work and case management teams to determine level of care for a patient.
- Provides a list of post-acute options for discharge to the hospital team via Allscripts.
- Maintain accuracy of the post-acute provider and support data services used for discharge planning.
- Communicate patient's discharge needs to the post-acute facility of choice via Allscripts.
- Maintain internal records for patient's hospital stay, post-acute choice and physician choice.
- Track patients through the continuum and maintain a connection with the patient from hospital, post-acute to home.
0-5 years of experience
- Manage a caseload of 80 developmentally disabled individuals
- Assist clients with obtaining employment, housing and community resources
- Advocate for Temporary Assistance for Needy Families (TANF), Personal Preference Program (PPP), Food Stamps and Medicaid
- Consult with clients monthly via telephone and quarterly in person to address progress and further needs
0-5 years of experience
Revenue Cycle Coordinator
- Create and implement standard operating procedures and training manuals for staff.
- Responsible for working escalated accounts with insurance discrepancies.
- Monitor patient accounts within a 120 day billing and payment cycle.
- Responsible for department payroll and vacation approval.
- Trains new physicians and holds in-service refresher sessions for current staff on dictation system and processes.
- Monitors all system interfaces and ensures connectivity.
- Coordinates all daily transcription monitoring activities, works closely with vendors and physicians to correct errors and trouble shoot various problems.
0-5 years of experience
- Care plan write ups and assessments for clients with disabilities
- Monthly documentation on clients success
- Worked directly with Medicaid and The Division of Services for People with Disabilities
- Assist clients with finding support in the community
- Assist clients with paperwork and documentation to apply for services
0-5 years of experience
- Conduct health and functional assessment.
- Participate in development of a Member's Individual Care Plan (ICP).
- Attend Clinical meetings as required.
- Develop and monitor service plans to promote the client's overall health and independence.
- Track Member transfers from one setting to another.
- Provide care management services via the telephone or Home visits as needed.
0-5 years of experience
- Develop and implement a system of professional supervision in collaboration with principals to ensure the youth support services within the schools are appropriate. With youth support practices and personal/career/course counseling.
- Undertake project planning, analysis, integrate project activities and evaluate the impact of the initiative, including analysis of externally purchased programs and their effectiveness.
- Teach financial literacy to parents and youth.
- Initiate, develop, maintain and promote effective multiagency and multidisciplinary networks that coordinate a holistic response to complex educational issues.
- Prepare submissions, reports, briefing material and correspondence on the initiative, as required
0-5 years of experience
- Interview potential candidates for various job positions within the company
- Conduct new hire trainings and orientations
- Perform weekly audits on care sites to stay in compliance with BSP standards
- Complete monthly documentation reports regarding all clients
- Follow compliance guidelines to stay in line with county guidelines on care and service
- Establish meet and greets with employees and new clients
- Refer clients to employment first program through Opportunities for Ohioans with Disabilities (OOD)
0-5 years of experience
- Client advocacy and support for persons supported aged 18+
- Liaison between agency and DHS for client for the purpose of securing benefits (SNAP, Long Term Care)
- Liaison between agency and state facilities to ensure Care Plans are timely and accurate
- Supervision of Support Coordinators including Annual Performance Evaluations
- Human Rights Committee Facilitator for monthly meetings to discuss client behavior plans/medications
- State licensing preparation
- Client chart review
0-5 years of experience
- Provide support for individuals recovering from alcohol and drugs use disorder
- Conduct initial assessments to determine clients level of needs based on presenting problems
- Develop individual Treatment plans to include long-term/short-term goals, strengths, interventions, diagnosis, and target dates
- Facilitate group therapy sessions for substance abuse clients
- Provide psychoeducation for individuals and families that have been diagnosed with co-occurring disorders
Customer Service Cover Letter Examples
