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Additional Customer Service Resume Samples
Helpdesk Engineer Resume Samples
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0-5 years of experience
- Answering phone calls and creating work ticket for my fellow engineers, using Connect wise ticketing system, also troubleshooting issues that the end users are having.
- Installing programs such as Adobe Reader DC, other PDF programs.
- Running computer safe guards, Malwarebytes, Disk defrag, and disk cleanup.
- Troubleshoot Issues with Outlook 2007, 2010, 365
- Installing printers and troubleshooting issues with printers.
- Provide end users with a positive interaction.
0-5 years of experience
Assisted customers with password resets.
- Remotely access user's machines and assist with troubleshooting and virus/malware repair.
- Contact manufacturer technical support to create tickets for problems that needed escalated.
- Answered phones on a multi-line system with a que and entered tickets into ticketing system.
0-5 years of experience
- Managed service support for 40+ small to mid-size companies
- New hardware setup and deployment
- New user configurations in Active Directory and Exchange
- Network monitoring and troubleshooting
- Antivirus monitoring and troubleshooting
- Software installs, troubleshooting, and patching
- Management and troubleshooting of a full Apple environment
0-5 years of experience
- Responds to requests for technical assistance in person, via phone and email.
- Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.
- Responds to password reset request and network account lockouts issues.
- Responsible for loading and unloading of daily, weekly and monthly backup tapes in NTU data centers.
- Perform basic troubleshooting on servers with regards to issue related to data backup and loading errors.
- Responsible for checking network system audit logs on a daily basis and escalate abnormal activities to admin
- Monitor network connectivity (Wired and Wireless) within NTU campus.
- Log all tickets and escalate to appropriate administrators in case of network outage and downtime.
0-5 years of experience
- Provide global end-user support for internal employees
- New hire onboarding and offboarding
- Mac OSX repairs, upgrades, and troubleshooting
- Github, Box, Casper, Crashplan, vSphere, Cisco Webex Administration
- Day-to-day support
- VOIP, DHCP, DNS, VPN
- Assisted with two office relocations and build-ups
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