Edit This Resume

Helpdesk Engineer Resume Examples

Helpdesk Engineers are responsible for solving technical issues encountered by a company’s clients. Resume samples for this role highlight the following duties: taking incoming phone calls, diagnosing customer issues, doing network repairs, updating support procedures, and reporting to supervisors. Those looking to pursue a career as a Helpdesk Engineer should showcase in their resumes qualifications such as technical skills, customer service training, problem solving, attention to details, patience, and conflict resolution. An engineering degree and customer service training are common among Helpdesk Engineers.

Not exactly what you are looking for? Check our complete library of over 1000+ resume examples

Edit This Resume

Rate This Template:

Featured in:

Find out what is the best resume for you in our Ultimate Resume Format Guide.

Helpdesk Engineer Resume Samples

No results found

Candidate Info

11

years in workforce

4

months at this job

BA

Information System Cyber Security

Helpdesk Engineer

Answering phone calls and creating work ticket for my fellow engineers, using Connect wise ticketing system, also troubleshooting issues that the end users are having.
Installing programs such as Adobe Reader DC, other PDF programs.
Running computer safe guards, Malwarebytes, Disk defrag, and disk cleanup.
Troubleshoot Issues with Outlook 2007, 2010, 365
Installing printers and troubleshooting issues with printers.
Provide end users with a positive interaction.

Candidate Info

6

years in workforce

4

months at this job

AS

Cyber Security

AS

Arts

Helpdesk Engineer

Assisted customers with password resets.

Remotely access user's machines and assist with troubleshooting and virus/malware repair.
Contact manufacturer technical support to create tickets for problems that needed escalated.
Answered phones on a multi-line system with a que and entered tickets into ticketing system.

Candidate Info

4

years in workforce

4

years at this job

AS

Network Systems Administration

Helpdesk Engineer

Managed service support for 40+ small to mid-size companies
New hardware setup and deployment
New user configurations in Active Directory and Exchange
Network monitoring and troubleshooting
Antivirus monitoring and troubleshooting
Software installs, troubleshooting, and patching
Management and troubleshooting of a full Apple environment

Candidate Info

11

years in workforce

5

years at this job

BS

Computer Science

Helpdesk Engineer

Responds to requests for technical assistance in person, via phone and email.
Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.
Responds to password reset request and network account lockouts issues.
Responsible for loading and unloading of daily, weekly and monthly backup tapes in NTU data centers.
Perform basic troubleshooting on servers with regards to issue related to data backup and loading errors.
Responsible for checking network system audit logs on a daily basis and escalate abnormal activities to admin
Monitor network connectivity (Wired and Wireless) within NTU campus.
Log all tickets and escalate to appropriate administrators in case of network outage and downtime.

Candidate Info

2

years in workforce

2

years at this job

It Helpdesk Engineer Ii

Provide global end-user support for internal employees
New hire onboarding and offboarding
Mac OSX repairs, upgrades, and troubleshooting
Github, Box, Casper, Crashplan, vSphere, Cisco Webex Administration
Day-to-day support
VOIP, DHCP, DNS, VPN
Assisted with two office relocations and build-ups

Load More

More Helpdesk Engineer
Resumes

Edit This Resume

Helpdesk Engineer Resume Success Stories

More Jobhero Resources

^*The names and logos of the companies referred to above are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with JobHero.