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Telephone Operator Resume Samples
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Candidate Info
31
years in workforce
24
years at this job
Telephone Operator
23 years of providing excellent customer service as a 411 telephone operator
- Worked as an Acting Supervisor for 5 years
- Trained new employees and provided refresher and/or new promotion training
- Held the standard for above average operator response time
- Received the perfect attendance award 4 consecutive years
Candidate Info
24
years in workforce
8
years at this job
HS
Business / Communication
Telephone Operator
Provided operator assistance to incoming callers by answering, directing and transferring calls.
- Provided professional, friendly customer service to [company name] customers and the community.
- Additional services included delivery of excellent customer service and resolve inquires.
- Multi-task for general inquiries like pricing and products.
- Build and maintain business relationship with customers by providing prompt and accurate service.
Candidate Info
9
years in workforce
6
years at this job
Customer Service Representative/telephone Operator
Worked with 15 other CSRs in high call volume center taking messages and sending those messages to clients via facsimiles, pagers or voice calls.
- Support new CSRs in training and operating new accounts.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records via filing.
- Scheduled and cancelled appointments.
- Dispatched landscaping, home heating oil and towing technicians as required for accounts.
Candidate Info
19
years in workforce
19
years at this job
Telephone Operator
Highly skilled in operating switchboard in a timely and professional manner
- Operating the institutional paging system
- Processing all codes in a calm and timely manner
- Knowledge of the different panels and alarms within PBX and what they are for so that the appropriate policies can be followed and to notify the appropriate personnel when an alarm triggers
- Answer switchboard and direct calls to guests and appropriate departments
- Meet and greet visitors, data entry, open, sort and distribute mail.
Candidate Info
11
years in workforce
2
years at this job
HS
High School Diploma
Telephone Operator
Provide professional Operator assistance in a 24 hour call center, patient information, transfer to departments doctors offices, assist with staff and patients with making long distance calls.
- Answer all 911 phone lines for Christiana and Wilmington hospital, codes, traumas, alerts, delta, Internal emergencies and facility transfers.
- Assist staff with transfers, pages and messages.
- Overhead announcements for individual staff, system failures, special services and emergency codes.
Candidate Info
6
years in workforce
2
years at this job
Telephone Operator and Dispatcher
- Ability to convey important information correctly and effectively
- Assess what constitutes an emergency and contact appropriate personnel
- Multi task between dispatching, account maintenance and excellent customer service
- Operate multi line telephone system with heavy call volume upwards of 300+ calls a day
- Perform various data entry tasks such as updating phone directories and proof reading documents
Candidate Info
13
years in workforce
13
years at this job
C
Associate
Customer Service Representative/telephone Operator
- Assist in posting payments for Commercial, Private, Medicaid and Medicare insurance.
- Check patient eligibility, plan type, along with verifying In-Network and Out of Work benefits.
- Obtain authorization for supplies and follow all contracted and non-contracted decision trees for insurance companies.
- Check patient eligibility, plan type, along with verifying In-Network and Out of Work benefits.
- Making sure that all patients accounts were verified and review correctly and logged into the system.
- Answers in and out bound call to respond to basic questions of Physicians and insurance companies and ensure that they are resolved in a timely manner.
Candidate Info
3
years in workforce
9
months at this job
Nursing Pediatrics
Telephone Operator
- Make phone calls to Fidelity Investments customers.
- Provides professional and courteous service at all times.
- Welcome, greet, and accommodate all customers.
- Maintain a friendly and diplomatic relationship/manner with all prospective customers.
- Perform related duties and special tasks as assigned.
- Maintain positive and productive working relationships with other employees.
- Ensure operating standards and customer requirements are met at all times.
- Meet and exceed goals outlined by Corporate Office.
Candidate Info
14
years in workforce
10
years at this job
Telephone Operator
Handled all calls for facility
- Prepared on-call schedules for physicians
- Execute all codes and drills
- Responsible for paging and logging pages of physicians
Candidate Info
12
years in workforce
12
years at this job
HS
High School Diploma
Examination
Telephone Operator, National Institutes of Health Operator Services
- Provided telephone, voice paging, electronic signal paging and information services to dozens of patients, NIH personnel, and contractors, including the general public on a daily basis.
- Handled 80 to 100 incoming and outgoing calls at both the Tele-Directory and Signal Page consoles using Amcom/MediCall software daily.
- Obtained billing information to place national and international calls for patients and staff members across the 27 Institutes of the National Institutes of Health.
- Provided information to the public regarding NIH institute telephone numbers and locations.
- Made referrals for scientific or research calls and processed inquiries for publications.
- Assisted hearing impaired customers with TTY calls.
- Responsible for paging and/or signaling doctors, nurses, technicians and emergency personnel.
- Responsible for paging emergency personnel for patient crash carts, Fires, Stat Pages, and the Operating Room.
- Provided voice page announcements for the Magnuson Clinical Center and Hatfield Clinical Research Center buildings on a daily basis.
- Proficient in the use of software Amcom and the AVAYA phone system.
Candidate Info
18
years in workforce
6
years at this job
Medical Assistant
Telephone Operator
Coding, Patient information
- Dispatch Emergency codes
- Information desk and process information
- Direct calls to appropriate destination
- Greeted and assisted clients
Candidate Info
2
years in workforce
4
months at this job
Telephone Operator
- Directory assistance for inbound calls collaborating customer solutions.
- Keeping records of calls and providing resolutions when needed.
- Use of switchboards and dial or press buttons to make connections.
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