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0-5 years of experience
Achieved a high level of productivity, supporting over 1,000 users. Provided support for key
functions such as Engineering & Accounting.
- Resolved complex technical issues that arose on client computer using troubleshooting
- Effectively made recommendations to IT users on selection of hardware and software
- Successfully administered user accounts, Exchange mailboxes, and security and distribution
- Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
- Managed assets inventory and deployed desktop images to end users.
- Worked directly with HR dealing with New Hire Onboarding Process and also trained
0-5 years of experience
- Decreased laptop rollout deployment times by 50% by creating, documenting, and implementing updated load set for Windows 7 and Office 2010.
- Increased data security by designing, installing and managing updated version of Numara Trackit inventory to improve hardware location and software version tracking.
- Assisted in improving overseas sales as only analyst providing 7×24 support for Japanese team.
0-5 years of experience
Responsible for answering company’s internal “helpline” in assisting over 500 end-users resolve their issues involving Windows 7 and XP personal computers and web-based/virtual networked programs.
- Created and maintained user accounts and security via Active Directory. The VMS operating system also required creating and troubleshooting issues.
- Directly supported the in-house service ticket software for non-emergency user related issues. This support involved resolving the issue and/or re-directing the ticket to the appropriate team who would then resolve.
- Participated in revolving on-call schedule to provide 24/7 service to users
- Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Troubleshoot various technical issues dealing with printers, network, and phone systems
0-5 years of experience
Provided second level desktop support to clients which includes, configure, troubleshoot, analyze, and repair PCs and MAC systems.
- Active Directory User Account Management.
- Managed laptop and Macbook inventory and assisted in procuring new hardware, software and related supplies.
- Reviewed open problem tickets daily.
- Identified problem and forwarded it to appropriate area of responsibility.
- Provided support in setting up audio and visual technology for conferences and meetings.
0-5 years of experience
Provided operational support for oncology systems, PACS, and radiology information systems. Implemented new imaging and storage solution, customized radiology imaging applications, and led an oncology systems upgrade to Aria.
- Identified protocol problems and strengths, collected data on customer experience to assist in development of training materials for end users.
- Managed local IT team ensuring appropriate coverage was available during roll out periods for upgrades and deployment of new equipment. Allocated resources to adhere to Project timelines.
- Desktop support for one site 250 employees, including clinicians, clerical and administrative
- Special Projects for Breast Center; transitioned Analog to Digital workflow, Implemented Transcription system with Allscripts
0-5 years of experience
Provided computer help desk support via telephone communications and email with end-users.
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
- Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
- Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators.
- Resolved 25 – 30 issues daily regarding various testing issues across various states.
0-5 years of experience
Managed the delivery of LAN and desktop support for approximately 500 employees at corporate headquarters. Worked collaboratively with management, software / hardware engineers, and end-users to identify technical requirements and ensure optimum system performance.
- Supported Action Request Queues, managed critical migrations, supervised help desk/desktop upgrade projects, led the Information Technology Services crisis management team, and ensured that desktop and LAN problems were resolved quickly and efficiently.
- Managed Desktop Services and played an active role in help desk queue / desktop design / build projects.
- Served as lead Service/crisis management technician and supervised five direct reports.
- Extensively worked with service desk tools system (Remedy), including creation and response to Remedy tickets.
0-5 years of experience
Responsible for new computer refreshes, data migration, installing software on HP desktops, laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and Active Directory
- Installed images using Ghost on new systems
- Used MS remote and SMS to install software
- Created and updated user profiles in Active Directory and maintained inventory
- Refreshed 1800 in house and remote users including the installation of Avaya Phone Systems.
- Completed the roll out within three months and remained on assignment to perform other Desktop duties involving inter-department moves, remote refreshes and removal of obsolete systems
- Remedy used for call logging
0-5 years of experience
Responsible for new computer refreshes, data migration, installing software on HP desktops, laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and Active Directory
- Installed images using Ghost on new systems
- Used MS remote and SMS to install software
- Created and updated user profiles in Active Directory and maintained inventory
- Refreshed 1800 in house and remote users including the installation of Avaya Phone Systems.
- Completed the roll out within three months and remained on assignment to perform other Desktop duties involving inter-department moves, remote refreshes and removal of obsolete systems
- Remedy used for call logging
0-5 years of experience
Responded to all Level 3 desktop issues within a major insurance and financial services firm.
- Point of contact for escalation and supervision of all desktop related issues and projects that could not be handled by contracted junior level technicians.
- Worked closely with internal business unit heads to ensure proper resolution of all of their service level agreements, documented problems, projects and inquiries.
- Troubleshooter of MS Office, proprietary and market data software, including hardware failure problems, utilizing Remedy Action Request System.
- Responsible for the oversight, management and planning of resources for all major internal adds moves and changes pertaining to desktop computer equipment and end user network devices.
- Created detailed procedures and documentation for use with new software applications & hardware.
- Trained junior technicians on software applications and various hardware devices before or after installation.
0-5 years of experience
Supporting over two hundred end users, from three warehouse sites and also the corporate office.
- Received and completed 10-15 per day Remedy tickets.
- HP and IBM Refresh: Configured and deploy new HP Desktops DC5100 and IBM T60 laptops. Saving users data by coping their Windows profiles folders and restoring user backup data to new desktops or laptops.
- Configured and setup, troubleshoots, resolved, or install, Windows XP SP2, Visio, Internet Explorer 5-7, Remedy, MS Office 2003- 2007, Symantec Anti-Virus.
- Troubleshot and resolved HP LaserJet 8100 series network printer issues. Replaced pick-up rollers and feed rollers on various models of HP Laser 4-2300 series printers.
- Create base image for users in the corporate offices and field offices using Ghost.
0-5 years of experience
Provided support, troubleshooting, repairs and replacement for end user computer hardware.
- Planned, tested, executed, and evaluated new system requests.
- Assisted both SHC internal and community practices in the day-to-day support of end user devices in their offices, whether it was SHC or end user owned equipment.
- Utilized LANDesk to deploy system applications and image hardware.
0-5 years of experience
Acted as incident coordinator when critical systems would fail and ensure the proper teams were altered about the outage
- Provide Technical support for services related to Microsoft Office 2003, 2007, and 2010, Exchange, Windows 7, Windows XP, and various proprietary programs.
- Provisioned mobile devices with profiles as required
- Assisted with Password reset/recovery for multiple systems.
- Responsible for documenting and escalating support tickets using the remedy system as needed.
- Maintained a 95%+ logging rate and a 90% + first call resolution rate.
0-5 years of experience
Resolved issues in a timely manner in accordance with the Service Level Agreement.
- Worked within the Windows XP and Windows 7 environment.
- Managed and Maintain Mobile Devices such as Android, IOS and Blackberry
- Completed System Installations of the (2007, 2010, 2013) MS Office Suite.
- Managed and Maintained Ricoh, Cannon and HP printers and kept a stock of supplies for each device.
- Worked with a team of professionals to start and complete projects within the IT desk.
- Worked with clients to Setup and Configure the Citrix Virtual Desktop Client
0-5 years of experience
Established compatibility with third party software products by developing program for modification and integration.
- Developed and implemented complex Internet and Intranet applications on multiple platforms.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Consistently met deadlines and requirements for all production work orders.
- Trained junior members of IT team regarding network security and troubleshooting of data circuits.
0-5 years of experience
Performed advanced Active Directory functions such as creating group policies and basic functions such as account creation, group modification and password resets.
- Effectively administered personal computers, including operating systems, applications, desktop and laptop hardware, mobile devices, thin client and virtualization solutions.
- Managed vendor relationships to deploy new hardware and software using automated processes, which included third-party vendors.
- Communicated with the corporate IT team to maintain a secure computing environment and successfully managed policies, security patches and desktop security tools.
- Provided user training and ongoing communication when technology changes occurred.
0-5 years of experience
Provided internal IT support for corporate end users
- Performed OS systems upgrades from Windows XP to Windows 7.
- Provided support for VPN and other remote issues.
- Monitored project mailbox, answered user questions about migrations, equipment and special requests
- Resolved second level support issues via trouble tickets.
0-5 years of experience
Utilized remote services to assist and educate physicians and staff as well as troubleshoot applications, network issues, and mobile connectivity.
- Maintained over fifty physical and VM servers a Windows environment, and assisted with an upgrade project to retire and/or upgrade Windows 2003 servers to Windows 2008 or 20012.
- Performed routine, after hours maintenance and Nagios monitoring on over 50 servers, and responded promptly to 24/7 on call outage reports.
- Worked with vendors and associates to maintain an active list of servers and their warranty information, as well as to assure quality service to physicians and staff.
- Traveled to remote sites to assist with a transition of all user accounts to a faster, more efficient system and to provide onsite support to physicians and staff.
- Maintained CCP Cisco VOIP infrastructure; created extensions, call handlers hunt groups, and paging systems as needed for physicians and staff.
- Maintained an extensive knowledge base system to provide all IT specialists with information and standard procedure for handling a multitude of tasks.
0-5 years of experience
- Project consisted of changing computer system from Novell to Microsoft servers
- Deployed, diagnosed and repaired desktops and laptops
- Maintained user account information including rights, security and systems groups with Microsoft Active Directory
- Provided hardware and software support for end users and banking applications
0-5 years of experience
Troubleshot and assisted users with solving software and hardware problems
- Desktop support for desktops, laptops, printers, and peripherals
- Imaged over 200+ computers (laptops, thin clients, and desktops)
- Installed and configured software applications e.g. Microsoft office products 2010, Adobe
- Supported urgent and non-urgent technical tickets using various tools e.g. on site remote
- Constructed over 100+ WOW (Workstations on Wheels) carts in three different projects.
0-5 years of experience
lead analyst providing Level 1 / Level 2 technical (400 users)
- Utilized SLAs, ticket tracking & monitor systems to ensure timely resolutions
- Prepared statistical & incident reports for departmental manager
- Assigned special projects and troubleshooting by Help-Desk/Operations managers
- Trained temporary helpdesk analysts utilizing departmental procedures
- Configured and deployed mobile devices including notebooks, tablets & smart phones
0-5 years of experience
Installed and configured Cisco Switches, routers, access points and VOIP phone systems
- Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals, Servers, Tape backup boxes.
- Documented, maintained, upgraded or replaced hardware and software systems.
- Supported and maintained user account information including rights, security and systems groups.
0-5 years of experience
Manage up to 10 new hire desktop setups per day ahead of SLA.
- Restored up to 8 clients laptops a week, simply by reimaging them and setting the users back into the system.
- Assisted over 12 clients a day with their machines by gaining access and remotely applying their applications.
- Provide advanced technical deployment support for PC and related systems with, Windows 7/8 and legacy Windows XP systems as well Mac OS X
- Supported 4 buildings, serving as many as 4,000 Cox Automotive employees.
0-5 years of experience
- Provided technical support to a customer base of 500 customers
- Secured devices from security threats such as viruses, spyware, and malware
- Performed basic configuration of network devices, such as switches and routers
- Built new systems based on customer requirements.
- Assisted with sale of products, generated revenues of US $20,000 per month by upselling.
- Consistently updated the knowledge base with documentation on resolving new issues.
- Diagnosed, serviced and repaired desktop, laptops, and workstations.
- Interacted with customers as part of the issue resolution process.
- Identified, analyzed, resolved and documented problems/issues related to computer hardware/software, also reviewed and understood available documentation on hardware and software.
- Advanced knowledge of Windows 7 and 8 Operating Systems: This included installing, optimizing, configuring the Operating Systems.
0-5 years of experience
Provided 75% level I and II technical support for 275+ Windows/MAC users. Solely managed/supervised relocation move project for 65 end user workstations from existing location to new Studio Lot location.
- Supported users via both phone and in person desk side tech support. Installed, configured, updated and supported Lotus Notes 7.0 users during the conversion/migration phase of the project for users migrating from Novell to MS Exchange server.
- Provided network printing connectivity for Xerox/HP printers. Assisted users with applications installed and configured customized special media in-house applications such as Sound Forge, Macromedia, and other SONY applications.
- Managed Active Directory for new and existing user accounts, including group policies, rights, and special permissions.
- As a team member, also provided ongoing helpdesk troubleshooting/resolution assistance for all Windows MS Office Professional/Back End and OS X/MAC Entourage applications.
6-10 years of experience
Central point of contact for information technology issues/questions, including computers, phones and printers. Setup accounts, computers and phones for new users. Worked with domain controllers, active directory, TPC/IP, DNS and DHCP. Added new computers to Domain. Repaired and maintained onsite equipment, including printers, laptops and peripherals. Daily support provided to internal office staff and remote users, including sales and engineering departments.
- Assisted in IT integration and 3M application rollout.
- Major contributor during net PC rollout.
- Assigned static IP addresses from new subnets to computers.
- Converted Outlook users to Lotus Notes.
- Member of the following groups: Domain Administrator, 3M Generalists, 3M Active Directory.
6-10 years of experience
Manages and coordinate desktop support companywide with the LAN network access
- Manages process (onsite and documentation) of technical consultants work and contract procedures
- Provides flawless response to technical support to all issues reported via phone and on-site visits.
- One person analysts position, that orders all the companies computers and other system peripherals with People Soft E-procurement software
- Train and manage customers with the use of the online helpdesk and services that are offered after hours for desktop issues
- Professionally ensure that all issues are expediently addressed, resolved and documented in ITMS service desk tracking system.
- Provide Active Directory account management, and exchange mailbox management and email security group management.
0-5 years of experience
Assisted users with hardware and software issues remotely or locally
- Proficiency in Windows Server 2003 and 2008
- Creating/Editing/Deleting users, roles, and folder permission
- Proficiency in Windows Exchange Server
- Deployed patches using Manage Engine, after testing in an internal environment.
- Created and updated images using Ghost Symantec
- Setup disaster recovery site, tried to replicate the office environment as similar as possible
0-5 years of experience
Managing Remedy Queue by assigning and working Level 3 incidents from end users. With a 98% SLA Rating.
- Assisting end users with Dell laptop issues such as Break fix repairs as well as Windows 7 & 8 operating system issues.
- Supporting L2 and L3 Global Desktop engineering team.
- Assisting end users with Data recovery from Drive failures.
- Approving new computer requests “EOL” refresh.
- Managing Users accounts in Active Directory.
- Migrating large amount of users from XP to Win 7.
0-5 years of experience
Troubleshooting software and hardware issues by performing desk side visits or via remote connect tools.
- Assisting customers with VPN connections and iOS 7/8 synchronization to Exchange server systems.
- Supporting domain access of W7 accounts for domain users in Active Directory.
- Troubleshooting Microsoft Office Professional 2010 and 2013 products for clients with software problems.
- Network troubleshooting of Dell laptops and desktops and related hardware components.
- Wireless, Active Sync and Mobile Iron support of smartphones and tablets iOS 7/8 (iPhone, iPad, Androids)
- Configuration of newly hire employees hardware, software and data transfers to new equipment.
0-5 years of experience
Maintains Novell Directory and Client running on Windows 7 for 65 workstations in the local Manufacturing Plant.
- Create, configure, and setup user phone and voicemail extensions.
- Create, configure, and setup user email accounts using Outlook 365.
- Upgrade and configure system software and hardware.
- Perform regular onsite Data Storage Backup.
- Repair and recover from hardware or software failures.
- Create and/or Edit existing Manufacturing Shipping/Product Labels for Warehouse and Service Lines.
0-5 years of experience
Reviewed engineering program activities to make recommendations for changes in policy and procedures.
- Maintained software applications, operating systems, and other maintenance sub systems, switches/hubs.
- Network configurations, managing files and folders, systems, backups, UAC management, LGPO/GPO management.
- Responded to inquiries from various engineers, staff, administrators, service providers, outside companies to provide technical assistance and support.
- Installing OS’s, peripherals, servers, hardware fix, printers, scanners, troubleshooting I/O devices/tablets/smartphones.
- Audited special projects and program components to verify all projects were properly documented.
- Market researched new areas of technological development to recommend novel engineering solutions.
0-5 years of experience
- Worked closely with the Sys. Admin, Network Admin and DEV team to complete various projects (ISP vendor upgrade, Server upgrades, OS patches, Print server implementation)
- Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
- Worked with hardware and software vendors (Dell, HP, Lenovo, Insight Global) to verify timely product delivery and ensured that new equipment is installed and ready to operate on schedule
- Analyzed and made recommendations for hardware and software standardization (Lenovo PC’s, Acronis imaging, Viewsonic monitors, galaxy phones and iPad for remote users)
- Created and maintained user accounts in Active Directory and managed access control on the intranet and local shared drives using group policy.
- Maintained workstation images and back up schedules for remote users with Acronis or Snapshot imaging software
0-5 years of experience
Successfully resolved technical issues (hardware and software) from incoming internal or external end user’s via telephone and e-support.
- Excellent verbal and written communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills Software and hardware knowledge of computing, storage and peripheral devices.
- Supported GM globe end users, using HP service center.
- Diagnosed and troubleshoot lotus notes issues.
- Reset Telnet mainframe password, password resets using active directory and elaborated admin rights.
0-5 years of experience
[company name] is a 175-bed physician-owned, general acute care hospital, founded by local physicians who wanted to create a sophisticated, upscale, patient-friendly healthcare environment for their community.
- Provides Level II and III support for incidents by determining appropriate solutions to problems including software, hardware, network, and system integration requirements.
- Respond promptly to escalations for technical support via phone, email and in person to provide timely resolution, document case status and provide updates to management and end-users in line with company guidelines.
- Participate in on boarding and training new team members.
- Serve Subject Matter Expert in one or more Desktop Technologies.
0-5 years of experience
Assisted 2000 + users in resolving diverse hardware and software issues.
- Ensured quick resolution of user concerns and escalated more complicated support issues to network administrator.
- Assisted the network support team, telecommunications team, as on needed-basis.
- In addition, this position provides local on-site support for Network, Systems and Telco Teams. Include installing, configuring, debugging, and repairing PC hardware and software, installing applications.
- Provide on-site Network and Telco support including maintaining IDF, patching in network data ports, troubleshooting network connectivity, and installing network and Telco hardware.
- Support for remote users, Dell desktops, HP and laptops, break/fix hardware and software, VPN assistance, application installs both manually and via Group Policy.
- Mobile devices such as Iphone’s, Ipad, Blackberry, remote user support.
0-5 years of experience
Standardized Macintosh and PC builds.
- Provided hardware and software support for 250 end users at two separate sites with the help of 3 other team members.
- Rolled out OS X v10.2-10.3 to 60 Mac workstations.
- Installed and supported Microsoft Entourage on all Mac clients.
- Worked with Victoria’s Secret Art Directors and vendors to design high-end Mac production
- Responsible for working with vendors to manage and maintain software licensing throughout our NYC locations.
- Provided training for Art Directors on font management and archiving art files.
- Project managed and executed an upgrade of 200+ Mac clients from Office 97 to Office XP.
0-5 years of experience
Resolved client hardware/software issues in a Windows 7 / Office 2010 environment.
- Devised HP network printing solution and worked with Server team to implement it.
- Imaged and deployed new PC hardware as part of a Windows 7 migration project.
- Installed and tested Avaya VOIP telephones.
- Configured/troubleshot/deployed Blackberry devices.
- Performed computer virus remediation.
- Deployed software via Microsoft System Center Configuration Management 2007.
- Installed/configured/troubleshot/maintained network printers.
- Documented work performed utilizing BMC Remedy ticketing system.
0-5 years of experience
Perform hardware troubleshoot/repair/upgrade on workstations, and desktop and network printers, PDA, MACS and audio visual equipment and installed/upgrade/ troubleshoot software for 1000 + users.
- Transform user from Windows XP to Windows 7 using SMS, SCCM, Ghost, RIS and WSUS for new users and exiting users with new hardware or with current hardware.
- Utilized Active Directory admin tools for Windows 7 on Windows 2008 domain server for modifying user’s accounts, creating new users, user’s access on file shares or print servers and deploying group policy to OU.
- Followed up with users on request to make sure it was promptly closed and with user satisfaction.
- Used assets management tool to track the hardware inventory.
0-5 years of experience
Completed multiple online training courses involving [company name] products and workflows.
- Researched and provided solutions and explanations of customer errors for support analysts.
- Took part in y-cabling to observe analyst interactions with customers and common incident calls.
- Worked with a team of interns to create and execute group research project utilizing new technologies.
- Researched new ArcMap features, including COGO and Traverse Tool.
0-5 years of experience
Perform tasks through Request Center which consist of creating Extensions, Agent ID’s, Virtual Extensions, VDN’s, Vectors, Announcements, CentreVu User ID’s, and Cover Paths for users in the PBX server.
- Perform tasks in Cisco to activate phone MAC’s and Extensions.
- Perform tasks to activate user’s voice capabilities within Lync.
- Perform tasks to enable users Unified Messaging within Microsoft Server 2008.
- Support users via Email with issues that arise regarding phone issues, UM issues, Lync Issues and any issues regarding requests submitted within Request Center.
- Heading a project for PC health checks. Check to make sure all PC’s in conference rooms are working properly such as keyboard, mouse, monitor, operating system, and ports. Must make sure all PC’s are locked and scanned into the asset report. Also must clean the workspace area.
- On call every weekend to support issues regarding phone moves.
0-5 years of experience
Provides Tier 2 support to Active Duty Military Personnel and Civilians.
- Troubleshoots end user connectivity issues of laptops, desktops, printers, digital senders and computer peripherals.
- Deploys Windows 7 and XP images via OSD v3.1 to end user computers.
- Replaces computer components such as motherboards, hard drives, CAC readers, memory and other associated hardware for laptops and desktops.
- Daily use of Active Directory, Remedy and SM7 ticketing systems.
- Facilitates personnel relocation. Moves computer equipment and peripherals and provides setup at new location.
0-5 years of experience
Extend support in installation, configuration and usability of the desktop computers, peripherals and software/hardware systems.
- Troubleshoot barcode scanners, mobile computers, wireless LAN’s, and RFID systems, VoIP phones, and CCTV cameras, and server.
- Performs service administrative responsibilities and adhere to established manufacturer warranty procedures as well as company policies and procedures.
- Understands system architecture and infrastructure environments to facilitate resolution of technical issues.
- Coordinates project tasks as assigned working with various application, systems, and helpdesk groups.
- Ordering of equipment for IT department, also working with varies of contractors and vendors when needed.
0-5 years of experience
Use MDT (Microsoft Deployment Toolkit) to create various images of XP and Windows 7 OS with appropriate drivers for a variety of laptop and desktop computers.
- Use SCCM (System Center Configuration Manager) to install various applications.
- Use Hyena to administer computers to correct OU’s in various Domains.
- Set up initial VPN connection settings using Windows Network configurations.
- Replace various parts of a multitude of computers to ensure operations.
- Contact customers to verify various computer needs.
- Change older PC’s for newer ones while installing monitors, docking stations, etc.
- Install drivers and applications onsite.
0-5 years of experience
Support 250+ MAC and Windows clients
- Respond to clients within 2 Hour SLA
- Use BOMGAR to provide remote support for certain local and global Mac and Windows
- Image Computers using WinPE
- Provide Break/Fix services for clients in remote locations
- Troubleshoot Windows 7 and Supported 3rd party applications
- Perform computer installation and operating system configuration in designated
0-5 years of experience
Post Migration Support of Windows 7 and MS Office 2010 Suite
- Setup local and network printers for users on a daily basis.
- Troubleshoot, repair and order parts for desktops and laptops
- Processing IMAC and Break Fix tickets for all clients in Remedy system
- Setting up Outlook 2010 with shared mailbox, adding archive PST files
- Assigning users to laptop using McAfee Encryption site and tools
0-5 years of experience
Provide L1 and L2 support for all Windows 7 users on and off site
- Resolve all hardware (printers/scanners, iPhones, laptops/desktops, VoIP phones, AV equipment)
- Dispense regular maintenance and updates to all applications and desktop hardware
- Ensure all tickets are in line with any SLAs
- Monitor and regulate permissions while troubleshooting any user account issues (user account
- Install desktop hardware / peripherals and printers
0-5 years of experience
Analyzing and solving technical issues related to software, hardware and networking.
- Configuring EMR to run on front end User’s PC and also testing EMR application in test environment before deploying.
- Introducing new software or system tools to the environment for smoother operation. Also researching applications that can benefit the organization.
- Creating VB or Kaseya script in test environment and then pushing it out to the client side.
- Running day to day Desktop Support jobs such as answering phone calls, talking to the users, logging all day to day activities, travelling to out of campus clinics, troubleshooting and resolving different issues as needed.
- Auditing software usage and license to be cooperate complaint and also to make sure the software is following its original licensing agreement before and after purchasing.
- Creating massive inventory logs of different equipment’s owned by the organization.
0-5 years of experience
Provide on-site support (configuration, troubleshooting, diagnosing, and repairing computer hardware and software).
- Use BMC Service Desk Express for a ticketed system to track and update computer related issues.
- Also provide support for printers, peripherals, network connectivity, and remote access.
- Troubleshoot, diagnose, and respond to LAN/WAN issues per direction from Network Services.
- Activate and configure Blackberry devices as well as troubleshoot and diagnose reported Blackberry issues.
- Provide in-house audio-visual support during meeting requests.
- Ensure customer satisfaction through the timely, professional response and resolution of problems to limit productivity impacts.
0-5 years of experience
- Researched applications to verify if they are compatible with Microsoft Windows Vista.
- Worked with Software owners to test applications.
- Verified if software was a Northwest Airlines owned application.
- Scheduled times to test software with department director, managers, supervisors, and end users.
- Assisted other team members in troubleshooting application compatibilities issues.
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Desktop Support Analyst
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
