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Office Supervisor Resume Samples
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0-5 years of experience
Supervised Front Office team of 45 Ambassadors
- Responsible for training new Front Office employees
- "Manager of the Quarter" nominee, 2014
- Improved "Arrival" Experience 15% after management company transition
- Managed Suite Upgrade program generating $40k in yearly revenue
- Responsible for communicating hotel group information to team and properly executing group requests and details
- Acted as Manager on Duty
0-5 years of experience
- Assisted in auditing medical records for CPT coding context, ICD-9 diagnosis coding, and monitored denied claims.
- Solved all issues that would arise with government and non-government insurance policies.
- Increase accuracy of pre-booking, scheduling, and registration activities such as collecting patient’s demographic and insurance information, perform insurance verification, and determine medical necessity by providing front end training to staff members.
- Analyze patient satisfaction scores and increase scores by 25%; increase scores through exemplary customer service, exceptional communication skills, tactical problem-resolution, and staff training in alignment with standardized customer service protocol.
- Redesign practice work-flow to improve efficiency; create new policies for staff responsibilities and cross train 6 employees.
- Assist in meeting Meaningful Use Stage 2 criteria by training front desk staff to achieve 100% enrollment in patient portal.
0-5 years of experience
Managed Front Office Operations in the Hotel
- Trained and developed several new associates
- Introduced and successfully implemented new shift closing process
- Moved the Guest Satisfaction Scores higher by better inter-department communications
- Successfully increased revenue by aggressive airport room sales
- Successfully achieved higher level of success in financial and guest services aspect by taking proactive measures
- Organized team meetings to ensure that the entire front office team is on the same page
- Successfully passed all the requirements of quality assurance audit
- Implemented competitive training programs for the associates to keep them motivated
- Successfully completed cross training for the food and beverage department
0-5 years of experience
Responsible for daily activities: Check In-Check Outs, rooming assignments and advance deposits.
- Designated as PBX: Rooming reports, filing, group lists, VIP callbacks, and non-room charge postings.
- Serve as Journey Ambassador to diverse cliental providing local information, recommendations on services, activities and dining options.
- Agent was the most Hilton Honors sign ups in Q4 of 2013 and Employee of the Month in April 2014
0-5 years of experience
Participated in the opening of the brand new 149 room [company name] Atlanta/ Cobb Galleria.
- Supervise up to 10 employees per shift in Gallery Host and House person positions
- MOD for 5 nights out of the week
- Conducted interviews for the hiring of Guest Hosts and front of house staff
- Ensuring that high quality customer service is delivered and first contact for guest concerns.
- Providing guidance and leadership for the front office staff, conducting daily huddles to ensure clear communication of the day's events to all guests hosts.
- Experienced in food and beverage inventory and ordering; oversee FIFO( first in/ first out) process with food and beverage
- Responsible for Tax Exempt billing to all extended stay guests.
- Cash handling for over a $500 dollar bank.
- Experience with Night Auditor responsibilities per Hyatt Brand Standards/Interstate hotels
0-5 years of experience
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Provide staff with assistance in performing difficult or complicated duties.
- Formulate pricing policies on merchandise according to profitability requirements.
0-5 years of experience
Assist as Relief Manager on Duty and Night Auditor
- Resolve problems arising from guests' complaints, inquiries and concern
- Offer information pertaining to available services and facilities of hotel and points of interest
- Successfully train new staff on standards, protocol and Hilton standards for Front Office
- Coaches and empowers team to make sound decisions for specific situations
- Ensures accuracy of multi-occupancy group rooming lists, billing, amenities, and arrival experience
0-5 years of experience
Greet and welcome guests upon arrival
- Attend to guests' needs, including, but not limited to, registration, checkout and cashiering
- Post charges from rooms for food, liquor, or telephone calls, to ledgers
- Assist guests by providing information about the local area attractions
- Working one on one with Front Office Manager on various tasks
- Overseeing front desk agents while making sure their responsibilities are completed in a timely manner
0-5 years of experience
Provided excellent customer service
- Managed office and employees by creating employee schedules, interviewing and training new hires, organizing team building activities, and distributing leads based on work experiences and employee abilities
- Bridal show sales representative
- Managed inventory
- Lead management for various states/sales people
- Open/close office without supervision
6-10 years of experience
- Administer and compile weekly and monthly performance data and statistical reports.
- Monitor and perform employee performance appraisals, provide in-service training and take disciplinary actions when required.
- Handle major incidents that cannot be resolved by agents.
- Supervises the daily operations of customer service representative team.
- Monitors office usage of supplies/Orders supplies when needed
- Plans, organizes, assigns and reviews work of office staff
- Implemented company policies and procedures to be followed by all employees at all times complying with the company policies
0-5 years of experience
Made daily financial transactions
- In charge of financial transactions, daily reports, and depositing of money at the end of day processing
- Establish proper authority relationship among members of the work group
- Maintains office efficiency by planning and implementing office systems
- Design and implements office policies by establishing standards and procedures
- Review and analyze reports
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Encourage employees to work efficiently and to the best of their abilities by team efforts
- Oversees office orders and tracking inventory
Administrative Cover Letter Examples
