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Additional Administrative Resume Samples
Front Desk Assistant Resume Samples
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0-5 years of experience
Oversaw the front office to ensure an optimal level of service/guest satisfaction.
- Verify and monitored room reservations, room blocks, cut off dates, room rates successful daily operations, and maximize Hotel Revenue.
- Trained new employees as well as oversaw successful operations of other departments - (Bell Staff, Housekeeping and Maintenance and Security).
- Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.
- Generated revenue by meeting as well as any additional on-site charges.
- Excellent management ability; in identifying employee strengths and utilizing them.
0-5 years of experience
Processed marketing and leasing account information in operating system to deliver real time information to future and current residents, increasing leasing agreements
- Forecasted and presented common concerns with operating systems to team during Archstone's acquisition resulting in seamless transition for associates and residents
- Updated and assembled leasing collateral packets for prospective residents increasing same day leasing and promotional support of property
- Process marketing and resident account information in MRI/YARDI/Resident Portal. Conduct courtesy calls to residents (i.e. cabs, packages, deliveries). Uphold the Seal of Service.
- Assisted residents with moving process; organizing and developing strategies for best moving practices
- Completed and followed up on resident requests to their satisfaction increasing lease renewals
- Strengthened security of the building by monitoring cameras and recognizing frequent visitors and residents, reducing solicitors from entering the property
- Provided concierge services for residents such as dry cleaning, event planning, and local directions
- Recognized as top concierge agent by leaders and peers.
0-5 years of experience
Operated office machines, such as photocopiers and scanners, fax machines and personal computers.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory, mailing and database systems using a computer.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Organized and maintained sign up procedure for walk -in customers.
- Maintained customer resource room and related materials.
0-5 years of experience
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests
- Assisted customers in person, over the phone, and via email.
- Provided information concerning products and services in a manner that increased sales.
- Scheduled appointments and processed transactions
- Entered client's confidential information into data base system
- Responsible for solving customer complaints and providing information about products
- Administered all the mails and pick up packages and distributed them accordingly.
0-5 years of experience
Prepared and directed community events, such as multiple 5ks, and community prevention trainings.
- Managed Meth Suicide Prevention Initiative (MSPI) grant budget.
- Collaborated with the Bearskin Healthcare & Wellness Centers Diabetic Program preventing diabetes.
- Ordered supplements and tanning supplies.
- Confirmed orders and checked products in to make sure they were correct
- Provided a friendly and professional atmosphere for patrons.
0-5 years of experience
Provided exceptional customer service to all guests and patrons
- Answered all incoming calls and inquiries for hotel services and inquires
- Accurately booked hotel reservations and services for guests and patrons
- Confirmed appointments
- Performed cash and credit transactions
- Maintained a clean and friendly lobby area and adjacent community areas for guests and patrons
- Performed other duties as assigned
0-5 years of experience
Provided administrative support to case managers, facilitated the flow of the workplace with reception tasks
- Assisted clients in filling out the proper paperwork and documentation prior to their appointments
- Collected, organized, and filed information for case managers by entering data into their databases
- Checked the eligibility of low-income families for the financial assistance of legal services
6-10 years of experience
Scheduled appointments for patients with physical therapist both long-term and short-term.
- Managed gym access for patients and customers including monthly fee.
- Answered phones, welcomed and directed patients and customers, and answered questions.
- Input data both physically and electronically.
0-5 years of experience
Registered patients, entered patient information, and filled out patient paperwork
- Organized, filed, billed, coded, and charted medical records
- Translated, documented and transcribed medical diagnosis
- Verified insurance, updated patient information
- Assisted in management and physicians
0-5 years of experience
- Liaison between Student Government, student body and the Administration.
- Managed Student Government’s website and social network media.
- Initiated distribution of weekly press releases about student events and governance initiatives to the school public.
- Assisted 30 – 50 students per day via front desk hours.
- Collected data, designed and executed communications plan for an advocacy campaign, which succeeded in stopping 30% budget cut to the college.
- Managed and allocated a $3.1-million student budget with other Student Government members.
- Strengthened communications between Student Government and 40 student organizations by designating main student contacts.
- Create agenda and facilitate weekly meeting.
- Trained and mentored 10 incoming student leaders
0-5 years of experience
Trained Front Desk Agents on policies and procedures of [company name]
- Communicated and with all departments of [company name] as well as local businesses to provide an excellent guest experience
- Performed Front Office duties such as payroll, scheduling, check ins, check outs, and reservations
- Delivered superior customer service by resolving guest complaints and issues and acting as Concierge
- Coordinated with tour directors to ensure smooth guest arrival and departure as well as an enjoyable stay
0-5 years of experience
Worked with the FileMaker Pro database to manage donations, grants, and class payments and ensured that all information on students and classes were up-to-date.
- Performed general office duties such as printing flyers, responding to emails, purchasing office supplies, taking calls, and copying and scanning important documents.
- Contacted dance instructors and students regarding classes and workshops to ensure our programs ran smoothly
- Took attendance for classes and workshops and collected payment from students.
- Worked on Lotus events by speaking with performers and attendees as well as setting up the box office and selling tickets.
0-5 years of experience
Assisted guests to ensure quality satisfaction
- Organized catering and table arrangements for ball room tenants
- Booked reservations and projected occupancy percentages for the quarter
- Met any problem that arose with an eagerness to please
0-5 years of experience
Checked out materials such as DVDs and work out equipment to residents
- Sold stamps, pizza and other items
- Checked out keys to rooms such as game room and computer room
- Notified residents when packages arrived for them as well as be the mail clerk when needed
- Maintained detailed paperwork of financial transactions
- Helped with anything the Hall Direct and Assistant Hall Director needed
- Organized programs such as Guess the Jellybeans and coffee in the morning
0-5 years of experience
- Assisted with general public for housing information including leasing apartments.
- Set and scheduled all appointments as required.
- Typed and printed correspondence, daily reports with other documents.
- Maintained and reviewed variety of personal files.
- Coordinated different activities and meetings to assure customer service satisfactory.
- Supervised the Service Team to ensure work orders and inspections were completed.
- Answered multi-line telephone system, took accurate messages and transferred telephone calls to the appropriate person.
0-5 years of experience
Administered insurance validity of patients. Filed charts and documents. Collected co-pays and monetary payments to the Pediatrician. Scheduled and charted patient visits. Made bank deposits. Use of computer, fax, and telephone.
- Gained interpersonal and conversational skills.
- Provided a standard of care and confidentiality to patients and parents.
- Applied analytical decisions to complex and sensitive situations.
0-5 years of experience
Excellent Customer Service Skills, Coordinating with Vendors, Drug representives, patients on Phone calls and scheduling meetings using MS outlook.
- Proficient in General Admin stuff such as filing/scanning/printing/faxing, office organization, public relations, mailing and correspondence.
- Prepare all departments' computerized graphs, charts, spreadsheets and presentation aids.
- Proficient with Maintaining/Disposing off Patients information with OSHA, MSDS, FDA, and EPA guidelines.
- Provided Education to patients as per facility guidelines and practice.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.
0-5 years of experience
Guided Cast Members with housing issues.
- Active participation guiding Cast Members to reach the correct department location.
- Assisted Cast Members handling equipment.
- Advised Cast Members on housing rules and housing procedures.
- Answered high volume of phone calls.
- Inspected apartments' for daily check outs.
- Managed cash flow from sales.
- Facilitated assistance to international and domestic Cast Members.
0-5 years of experience
Prepared promotional strategies to maximize companies' profits.
- Demonstrated technical selling skills and product knowledge.
- Provided members with account services.
- Motivated customers by demonstrating products well.
0-5 years of experience
Responsible for scheduling counseling appointments, answering phone calls, filing, faxing and mailing student paperwork.
- Guided students to apply for classes, internships and jobs.
- Created projects for counselors and stuff members.
- Worked 15 hours a week while attending school full time.
0-5 years of experience
Assisted front desk with scheduling appointments, answering phones, greeting patients and visitors as well as requesting/preparing medical records, as needed.
- Excellent interpersonal skills with the ability to work and communicate in a positive and cooperative manner with patients, physicians and coworkers.
- Performed filing, data management, drafting and editing office memos, procedures.
- Interacted professionally with all levels of faculty and staff and maintained the highest level of confidentiality; experienced in handling sensitive issues.
- Implemented EMR scanning system. Played a critical role in transitioning the institution to the electronic medical records (EMR) system from paper charts by coordinating and training co-workers (front desk, medical assistants, temporary workers) regarding proper scanning policies and procedures.
0-5 years of experience
Develop and maintain positive working relationships supporting team members to reach common goals in compliance with quality assurance standards.
- Oversee a staff of 20 employees during different shifts
- Compute daily payrolls, schedule and others reports
- Responsible of analyze data and make decision of different circumstances to prepare daily forecast of expected arrivals and departures.
- Promote customer service amongst staff members to ensure guest satisfaction
- Liaison between the Front Desk and other departments to ensure customer satisfaction
- Assist in maintaining security and safety guidelines in accordance to standards
0-5 years of experience
Answered the phones and scheduled patient's appointments while communicating with patients, doctors, and peers.
- Scheduled lunches with pharmaceutical and drug representatives.
- Registered new patients and verified all the necessary documentation, including insurance for active coverage, for a complete, accurate registration. Checked patients out and posted patient's co-pays and checks daily.
- Collected records and receipts for outstanding money.
- Prepared patient charts.
- Performed light typing such as letters, correspondence or data entry, mail, scanned medical records, inventory, supplies, and the like.
- Knowledge of IDX system, CPT and ICD9 codes.
- Reconciled the day's money log sheet accounting for checks or cash received.
- Prepared and entered batch totals and batch tickets with corrected coding for billing.
- Reconciled and processed itemized bills in batches and got them ready to scan.
0-5 years of experience
Served as central point of contact for all outside vendors needing to gain access to the building.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Wrote reports and correspondence from dictation and handwritten notes.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Designed electronic file systems and maintained electronic and paper files.
- Managed the day-to-day calendar for the Principal.
- Received and distributed faxes and mail in a timely manner.
- Maintained the front desk and reception area in a neat and organized fashion.
0-5 years of experience
Answered and directed calls in a busy multi-line phone system, screening calls and referring callers to the appropriate staff.
- Completing and distributing daily and weekly reports to the Managers and Corporate office.
- Conducted the administrative and interview portion of the interview process.
- Interviewed applicants to obtain information on work history, training, education and job skills.
- Assisted Recruiting department as necessary providing assistance with new hire orientations, distributing Conflict and Confidentiality materials as well as answering any new hire questions.
- Provided High-level administrative support by conducting research, preparing stat reports, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.
- Prepared invoices, reports, memos, letters and other docs using word processing. Spreadsheet, database and other presentation software.
- Contacted applicants to inform them of employment possibilities, consideration and selection.
- Served as a first point of contact for Clients and potential candidates.
- Prepared necessary documents, job descriptions, screen tests and interview questions for all candidates
0-5 years of experience
Provided front desk coverage while maintaining a friendly and professional customer service at all times
- Answered phones and responded to inquiries of residents and the general public
- Greeted residents and guests who entered and exited the residence hall
- Sorted and distributed mail in accordance with established guidelines
- Issued keys and lock out codes
- Signed games and equipment in and out for the residents
- Maintained security by becoming familiar with the surroundings and with the residents
- Checked guests in and out of the residence hall
- Developed and maintained a close supportive working relationship with the Front Desk Manager and other Desk Assistants
- Completed and maintained paperwork as it relates to residence hall records and front desk responsibilities
0-5 years of experience
Kept accurate sign in sheet for client's arrival and departure from building.
- Assisted new clients with information about the program.
- Answered incoming calls and routed them in a timely fashion.
- Kept daily count of food given away from pantry.
0-5 years of experience
Provide Tier 1 and 2 supports for instructors and 15+ students; setting up laptops, SMART boards, and troubleshooting and resolving network connectivity issues
- Assist with troubleshooting technology problems
- Design technical flyers and brochures for hand out to facility patriots and local schools
- Assist customers over the phone and onsite with technology and facility questions and concerns
- Provide VTC support by setting up projectors, sound systems, etc., for meetings and countywide events
- Assist with the planning and execution of our first annual BrainSTEM Challenge, an exhibit held for 100 students ages 5-18
- Responsible for booking and management of facility's Recording Studio
0-5 years of experience
Greeted patients, answered phones.
- General maintenance of reception area, organized pamphlets.
- Updated visitors log.
- Pulled charts for the day and filed charts back at the end of the shift.
0-5 years of experience
Scheduled/cancelled/modified appointments for patients
- Gathered personal and insurance information of patients
- Verified and reviewed insurance coverage with patients
- Submitted electronic medical records in computer
- Relayed messages to specific people as required
- Answered daily emails and phone calls and routed to specific people
- Performed clerical duties such as filing & compiling patient charts and faxing, scanning, & copying paperwork
- Stocked supplies daily and ensured reception area was tidy
- Cashed out patients when necessary
0-5 years of experience
Greet patients; has patients fill out paperwork; including insurance information and collect payments at the same time.
- Pulled files and dental records for the appointment; files paperwork from the most recent appointment and files the charts.
- Responsible for billing dental companies; billing patients and collecting outstanding debts.
- Responsible for ordering dental supplies and equipment.
- Reconciling bank accounts and making deposits.
- Typing letters or other correspondence on behalf of the dentist; and making photocopies and faxes.
- Answering phones.
0-5 years of experience
- Provided student services in Fitness and Conditioning Center
- Assisted Adjunct Faulty members with academic
- Entered students into computer
- Performed data entry
- Enforced fitness center rules
- Answered phones 3 incoming lines and took messages
- Filed, sorted and organized documents
- Assisted with special projects as assigned
0-5 years of experience
- Used ICD coding to send billing information to billing service for patient treatment
- Reconciled bank deposits with patient and insurance payments via cash, check, and debit/credit cards
- Maintained and filed patient information
- Answered phone calls
0-5 years of experience
Patient Access Services: Answer incoming calls and route them to correct departments.
- Processed all incoming mail while multi tasking other responsibilities.
- Excellent oral and written communication skills, able to communicate in a clear and concise manner with fellow employees, physicians, patients and the general public.
- Ability to resolve problems, analyze and interpret Health System Departmental procedures.
- Able to balance priorities to meet changing requirements and commitments.
0-5 years of experience
- Aided residents with any questions related to housing
- Distributed mail
- Assisted with the formulation of educational programs for residents
- Exhibited professionalism and customer service qualities at all times
0-5 years of experience
Worked as a front desk assistant for an After-school Program greeting both children and parents.
- Assist with receiving payments and logging them into the payment log book.
- Help with homework when needed and assist with other front office duties as assigned.
- Attended workshops for parents and assisted with putting together the packages.
- Attended customer service training classes with Center Director.
0-5 years of experience
Provide prompt and courteous service to patients over the phone and maintain appropriate scheduling practices to ensure ease of daily operations.
- Maintain a neat and presentable reception area
- Assist with office supply orders
- Coordinate treatment and insurance benefits for patients
- Typing, filing, sorting and mailing/ faxing duties
- Facilitate insurance claims on behalf of patients
- Coordinate, supervise and maintain all office activities in absence of the office manager
0-5 years of experience
Greet all clients and visitors entering the office, issue visitor badges and keep detailed entry logs
- Operate multiline switchboard and direct calls to appropriate staff
- Screen and inspect all USPS mail and parcels for hazardous materials
- Receive and process all incoming and outgoing USPS mail; ie. Insured, certified, express and registered mail and parcels according to current postal guidelines and procedures to ensure all available discounts are received
- Operate production printers and copiers, including inputting job processing settings
- Maintain and operate coping finishing equipment (3-hole drills, bindery, laminating, cutter, etc.). According to job ticket instructions
- Responsible for the safe and confidential handling of client information in preparation for on and off site shredding
- Receive and prepare FedEx, UPS, and DHL packages
6-10 years of experience
Managing front office for a 630 deluxe guest room hotel
- Overseeing professional execution of guest check-ins, check-outs
- Administering credit card and cash transactions
- Ensuring first-rate customer service with efficiency and adequate decision making
- Balancing all group and daily activities, A/R transfer billing
- Demonstrating computer proficiency by closing out F&B and front desk revenue each night
0-5 years of experience
Provide proactive and personalized customer service to all students, faculty, and staff
- Manage and maintain physical inventory and assist students with using and checking out equipment
- Provided support at all events sponsored or hosted by the Cullen College of Engineering
- Assist the HR manager and department with various administrative duties as needed
0-5 years of experience
- Provided excellent customer service satisfaction
- Operated computers by making reservations, guest check in/out and bill payments
- Answered phone calls, emails and faxes
0-5 years of experience
Assisting in managing the day-to-day activities of the front office staff
- Scheduling and planning employees to ensure proper coverage
- Ensuring all staff is properly trained on systems, security, and service standards
- Participating in the process of hiring, supervising, and disciplining of front office staff
- Coordinating all special events ensuring all requests are handled in a timely fashion
- Running and preparing night audit reports
- Acting and serving as "manager on duty" as require and perform duties as assigned
0-5 years of experience
Greeting and interacting with general public, customers, staff members, and guests.
- Maintaining organized work area, complying daily work assignments, organizing and scheduling meeting/appointments.
- Scanning, filing, zeroxing, creating documents using Microsoft Word and Excel for outgoing mail correspondences.
- Contact customers to schedule County inspections as needed, and answer all inquiries regarding County procedures.
- Route, answer, and handle heavy call volume from customers and clients.
- Process and mail county permits and assist.
- Train new staff members on company policies and how to be an effective Front Desk Associate.
0-5 years of experience
Welcomes patients and visitors, in person or by telephone; answering or referring inquires.
- Optimizes patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule, notify provider or tech of patient arrival, and relay to all staff in delays.
- Maintains patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
- Provides quality customer service to all patients, clients, vendors, and staff.
- Protects patients' rights by maintaining confidentiality of all information according to HIPPA.
- Scan all patient information into system and assign which provider to read films.
0-5 years of experience
- Prepared Credit Reports
- Processed Records
- Assisted customers with loan process
- Assisted members with basic questions and paperwork
- Completed and interpreted computations of debt to income ratio
0-5 years of experience
Scheduling clients & maintaining week to week working schedule.
- Assisting with front desk persons in answering phones, taking messages and easing the overall flow of the day to day business function.
- Greeting members and clients with positive attitude.
- Ability to type approx. 80 words per min.
- Great computer skills and operating systems knowledge
- Fast learner with a keen ability to set and maintain priorities
- Well-organized with strong ability to work under stressful conditions
0-5 years of experience
- Organized client files
- Constructed client applications and motions
- Ran office errands
- Answered and returned phone calls
0-5 years of experience
Pano Xrays / Explained denture procedure and healing packages along with complete estimates
- Take impressions using Alginate and Impergum for patients needing dentures or partials
- Surgical Assistant - Basic Skills
- Keep stock and order office and surgical supplies
- Submit time cards to ADP for Payroll
- Assist in general office managerial responsibilities
0-5 years of experience
- Helped students with problems
- Informed students of events
- Logged and sorted mail
- Promoted smooth operation of the organization
- Assisted on other projects as requested
0-5 years of experience
- Manage the arrival experience to optimize guest perception of the hotel
- Assist guest with baggage at check in and check out
- Parked guest vehicles and kept log of all keys accordingly in computer system
- Maintained lobby appearance and coffee set-up as well as overnight food deliveries
- Answered incoming calls accordingly when Night Auditor was away form the Front Desk.
Administrative Cover Letter Examples
