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Operations Assistant Resume Samples
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0-5 years of experience
Assists in the development of policies, guidelines, and procedures to ensure quality and cost control
- Nominated for the Action award for streamlining traditional operations practices, resulting in 75% of reduced manual processes
- Devised and submitted a plans to IT to update outdated system processes, resulting in increased productivity and more time savings
- Initiated and developed a plan to create job training PowerPoint and video manuals for current and new-hire employees, which saved on time management and eliminated costly systematic mistakes
- Motivated and accommodated co-workers by adopting additional workloads, which resulted in greater teamwork, boosted employee morale, helped decrease employee turnover ratio, and effectively enhanced my knowledge of various departmental functions
- Process sales orders, pick lists, shipping labels, and shipping documents for 3PL's within a strict deadline
- Follow up with 3PL's on open orders that did not meet the required ship date
- Troubleshoot the cause of product shortages and format weekly shortage reports for review
6-10 years of experience
Oversee assigned shift on Slot Floor and address any issues that impacted business
- Created and administered evaluations for team members on assigned shift
- Schedule team members appropriately to compensate for business demand
- Communicate with other departments to ensure the casino as a whole is functioning at full efficiency.
6-10 years of experience
Maintains responsibility for daily operations, electronic banking, loss prevention, and staffing of 15 associates (including training, associate development, processing new hires, quarterly reviews, and scheduling) for facility with more than $6 million in inventory.
- Accountable for store sales performance and productivity while driving sales goals in addition to managing in-store visual merchandising by department and company standards.
- Participate in receiving, check-in, and stocking of merchandise while preparing and demonstrating new products for sale.
- Highly recognized for consistently achieving superior sales results through world class customer service, leadership, planning, and effective implementation of company values and quarterly targets.
- Manage operational metrics used in monthly presentations to district management outlining process improvements and enhancements for short and long-term profitability.
- Actively maintain high corporate ethics and confidentiality of sensitive client information.
- Develop close relationships with customers to develop best solutions for products and services.
0-5 years of experience
Accepted and/or rejected EP's and JRCPs submitted and uploaded into NYCWAY for payment
- Billed NYCWAY for each EP and JRCP processed; kept a date spreadsheet off all processed documents
- Managed BTW weekly placement report for FIA3A's; Handled billing operations of subcontractors on a weekly basis
- Prepared eight bi-weekly and nineteen monthly excel spreadsheet for the Operations Associate
- Inputting the subcontractor participant's employment information into [company name] database
10+ years of experience
Recruited to conduct field operations and, in the last eight months, to serve as Assistant Manager.
- Manage projects nationally and direct planning, scheduling, deadlines, budget and construction trades/manpower.
- Utilize blueprints and advanced IT applications to facilitate work objectives.
- Meet critical deadlines for unit grand openings.
- Author field evaluations covering construction, materials and logistics.
- Focus on customer satisfaction during store remodeling.
- Place strong emphasis on safety and avoidance of lost time.
- Facilitate merchandising programs, maintain alarm systems, drive asset protection and utilize [company name] SMART system.
0-5 years of experience
Ensures smooth and timely office-wide operations, including scheduling and trafficking of consulting services, managing documentation and sending new client notifications to personnel
- Facilitates all client invoicing and collects payments in company financial system for all services, immediately following execution of service agreements
- Assists and supports pre-determined marketing plans and email marketing, as directed by supervisor
- Monitors and provides support for office wide IT and office supply needs, as well as provides support for company-wide seminars and event planning
0-5 years of experience
Responsible for but not limited to logistics support, accounts receivable/payable, sales/quantity forecasts, warehouse inventory control, purchase orders, and return management for OE Operations, Vouchers.
- Develop and manage relationships with our current OE customers. I.e. Kia, Hyundai, GMC, Chrysler, Ford, Hyundai Translead.
- Manage relationships between port control, customs brokers, shipping lines, drayage companies, and transportation brokers.
- Manage all logistics and inventory control matters in Kumho Tire USA's OE warehouses. This includes warehouses in Atlanta, Detroit, Chicago, and Mexico. Conduct and supervise semi-annual inventory counts on-site at our multiple warehouses in North America and Mexico.
- Oversee OE sales that have increased by over 85% since 2010. Sales numbers are expected to be even higher in 2014.
- A 30% increase in new OE tire sizes due to a strong relationship between Kumho Tire USA's OE department and OE Manufacturers.
- Analyze and set Sales prices and Purchase Order prices in order to attain Business plan goals.
- Developed and implemented a plan for the OE department to manage all aspects of OE tire sales within the department, i.e. purchasing, logistics, accounts receivable and return management. Prior to 2010, these duties were fulfilled by separate departments.
- Work closely with our oversea's offices in South Korea and Mexico in order to coordinate sales planning, logistics support, and to ensure delivery to our manufacturers by any possible means necessary.
- Responsible for receiving GST Reimbursements and Duty Drawbacks from vendors. Working closely with custom brokers in order to receive timely payments.
- Responsible for all payments made for OE Operation costs. Vouchers are created within the OE department.
0-5 years of experience
Assisted on over two hundred mortgages since started employment
- Make daily assessment of team turn times to minimize lock expirations and missing close dates
- Ensure an efficient and accurate experience for our clients throughout the mortgage process
- Consult with clients to get necessary documents and items needed to get loans cleared to close
- Work with third parties to get necessary documents needed to close loans on time
- Attend online training courses to continue education of mortgage industry
0-5 years of experience
Responsible for the inventory and database management of office supplies and NFLPA/NFLPlayers items
- Assists Operations Manager in selection of vendors in order to reduce costs of office supplies
- Fulfills requests and inquiries processing donation requests
- Drafts written correspondence and reports for the purpose of supporting staff members
- Handles company logistics maintaining shipping and receiving logs
- Sorts all incoming mail including interoffice mail, newspapers, packages and delivers to appropriate department mailboxes
0-5 years of experience
Drive a bus daily, or as assigned, over designated routes in accordance with time schedules.
- Pick up and discharging students; prepare periodic reports regarding vehicle servicing and operation and reports regarding special trips completed; maintain records of pupils transported, mileage and driving hours; conduct daily safety inspections of bus.
- Assume responsibility for safety of students and passengers while on the bus.
- Supervise transportation operations on game days, special events, and night shuttle service.
0-5 years of experience
Overseeing groups of students and volunteers working in concession stands at various venues across the Michigan State campus.
- Supervise and run stands to serve up to 70,000 customers, including Big Ten basketball and football games.
- Counting inventory and money before and after events and filling out the necessary paperwork for each.
- Other various activities including stocking, point of sale, customer interactions included on a daily basis.
0-5 years of experience
Enforce parking ordinances in surface and garage lots on university premises and taking appropriate actions which include issuing citations, or arranging for vehicles to be towed or relocated.
- Controlled and organized the flow of traffic and parking during special events.
- Patrolled the campus to identify vehicles/scooters/bicycles which are in violation of parking regulations.
- Screen telephone callers and visitors and routing to the appropriate staff member.
- Performed a variety of clerical duties required to document and process enforcement actions.
- Assisted customers with payment.
0-5 years of experience
Produce online consumer and institutional products, including course syllabi and quizbanks,
- QA online products and implement necessary changes
- Perform UAT to verify technology releases in coordination with Kaplan IT
- Interact with members of partner teams: Curriculum, Academics, Live Operations, and Technical Development and provide technical support
- Triage and investigate students issues reported through [company name]'s call center and resolve or escalate them as appropriate
- Create reports to showcase student progress in various subjects
10+ years of experience
Acknowledge and prioritize multiple internal and external customer demands, providing maximum satisfaction with full service hospitality.
- Perform daily administrative, accounts payable, accounts receivable and balancing functions.
- Answer multi-line telephone system
- Oversees purchasing, productions, shipping and receiving operations.
- Responsible for preparing/printing bill of ladings
0-5 years of experience
Process, fulfill, and ship all orders for online retailer, to include returns and exchanges
- Coordinate with outside vendors for drop shipped items and ensure the on-time arrival of orders
- Verify monthly invoicing from all venders
- Handle all customer service
- Prepare weekly customer activity reports
- Ensure up-to-date item quantity and availability for multiple vendors for website
0-5 years of experience
Assists the Customer Operations Specialists with their customer account relationships.
- Utilizing SAP, assists with the input of sample orders and manual orders requests
- Handles the cancellation and/or deletion of non-deliverable items as indicated by the Specialist
- Assists with any and all tasks as indicated by the Specialists, as needed
0-5 years of experience
Complete New Hire process, I-9, IT 2104, W-4 and Benefits Packets.
- Conduct background checks for OPWDD and OMH divisions, state clearances, and fingerprinting.
- Welcome New Employees by conducting orientations.
- Verify W-4, I-9 documentation to submit to Payroll Office.
- Maintain Employee statuses and verify Quarterly and Annually Employee Reviews in Cyborg system.
- Maintain supplies inventory by checking stock to determine inventory level.
- Establish and maintain mandatory classes through LMS for all employees.
0-5 years of experience
Coordinate delivery operations of 94 stores and Distribution Center
- Work with Area Managers and District Managers to meet sales goals
- Ensure orders are pulled and processed accurately and in a timely manner
- Train and coach employees on OSHA regulations. safety issues as well as new procedures
- Responsible for hiring and training new employees
0-5 years of experience
Provide administrative support to Vice President of Sales and Marketing for West Coast
Brands as well as Operations Director.
- Update company database with contact changes, additions, changes in contracts, etc.
- Prepare monthly sales reports, commission statements as well as quarterly reports and rebates.
- Reserve all hotel and airfare accommodations for all sales representatives and office staff for twice annual market trade show.
- Answer all sales emails, assisting customers, consumers and representative with questions regarding order status, product information, and contact information.
- Verify and process Sales commissions.
0-5 years of experience
Insert job opportunities in on-line job search and internship database for students
- Actively insert and check employer and student information into resume books
- Develop spreadsheets and career flyers for upcoming events
- Creatively develop tweets for Ohio State students; informing them about jobs and internships, and how they can apply for the jobs on FutureLink
- Greet, sign in, and schedule college students for job interviews and internships
- Assist administrators in filing paperwork, and copying documents
- Answer approximately 12 phone calls from both college students and employers; helping them with any assistance
- Collaborate with career service staff during distributed college career fairs, to sign students in, and assist them with any questions they may have
- Develop flyers that pertain to the upcoming jobs and internships that students can sign up and apply for .
0-5 years of experience
Review files for missing paper work
- Call clients to ensure they are following guidelines of their probation
- Answer phones and direct calls to staff members
- Utilized database software systems (CDCS)
- Speak with JAMS (Judicial Administering Monitoring System) Probation officers
- Meet with clients once they are referred
- Responsible for taking inventory of Basic Need items
0-5 years of experience
Provide administrative support to Executive Director and Board of Directors, including scheduling,
travel arrangements, creating monthly programs reports for Board, coordinating Board meetings,
creating minutes & maintaining records
- Provide administrative support to all PEERS programs, including data collection & analysis, compiling
- Perform general office management duties including creating and maintaining organizational systems and staff policies and procedures; responsible for office equipment and ordering supplies; maintaining
- Research funding opportunities and maintain database of potential funders; collaborate with
0-5 years of experience
Provide mailroom service for clients, sort mail, and stamp all outgoing mail, deliver all incoming packages, input and keep track of all outgoing and incoming packages
- Set up names and accounts for UPS, create shipping labels for outgoing UPS
- Assist in the floors' operations and upkeep, including the maintenance of copy machines, and keep inventory on copy paper
- Escort Executive's when needed, including Ms. Martha Stewart
0-5 years of experience
Provide administrative support to dependency and juvenile attorneys, youth advocate social workers and juvenile case investigators
- Perform general office administrative duties which include, but are not limited to, providing customer service in person and by phone, filing, scheduling interviews, copying, faxing, ordering office supplies, and maintaining client records
- Prepare documents and calendars for daily court hearings and monthly staff meetings
- Assist youth advocate social workers with referrals for clients to agencies that provide housing services, health services, food services, educational services, job assistance and any community based programs that provide assistance to foster youth
0-5 years of experience
Active Secret Security Clearance
- Directly supported the Operations Manager in the management of all aspects of the contractor-provided support services at the Tucson Passport Book Printing Facility.
- Directs a team of 75 associates on printing, quality checking and mailing passport books and travel cards, overseas passports and birth certificates for American citizens.
- Works closely with the Department of State staff Regional Director, Assistant regional Director and Passport Specialists daily to cover real time status on books and cards, review procedural guidelines and internal controls.
0-5 years of experience
Maintain and oversee operations with cash registers
- Train and motivate cashier team
- Execute packaging inventory and supply order
- Assist with hiring and onboarding of new associates
- Supports execution of compliance related activities
- Assist in payroll and creating store associate weekly schedules
0-5 years of experience
Disburse all leads to agents from 6 sources
- Handle download of all business & input into system
- Process membership discounts in accounting system for insurance promos
- Input auto & home claims
- Entry for new business, billing/invoicing, endorsements
- Trained agents and CSRs
- Inbound and outbound calls to insurance companies, customers, underwriters, banks, dealers
- In-person interaction with clients
- Preparation and maintenance of documents and reports; daily updating and maintenance of customer database
- Provide backup to Insurance Operations Manager
- AAA Associates' Council Member
0-5 years of experience
Supports trade operations, legal and compliance departments
- Processes, adjusts and researches stock trades
- Maintains employee and upper management trade files
- Manages daily wire transfers and daily financial settlements
6-10 years of experience
Sorting, filing and distribution of postal and interoffice mail
- Receiving shipments and coordinating the distribution of supplies and packages
- Processing US mail Via Neopost Mail Machine
- Processing UPS, Messenger, Federal Express shipments
- Provided Receptionist coverage
- Forwarding and directing calls via Cisco VOIP system
- Greeting clients and directing them to conference rooms
- Assisting clients with any questions or concerns
- Assist staff members with special projects, distribution of internal memos and packages.
- Provide general services and customer support for clients and co-workers
- Train and Supervise new staff members
0-5 years of experience
- Manage Office and Reception Desk functions including calendaring.
- Assist with accounting for donations processing and gift acknowledgements.
- Inventory office supplies and ensure that all needs were met.
0-5 years of experience
- Responsible for compiling and consolidating information from bank systems, existing document repositories and publicly available information to provide a comprehensive profile of commercial banking customers, review to ensure clients upload regulatory standards and to reduce the HSBC regulatory risk. With an overall goal of deterring negative effects on relations with regulators, the reputation of the HSBC, as well as regulatory impediments to mergers and acquisitions through ensuring client banking products and activities are in compliance with applicable internal policies and procedures and external regulations that protect both HSBC and our clients interests.
- When necessary, I supplement data gathering efforts by facilitating the conversations between internal stakeholders in the Customer Due Diligence services department, Commercial Banking ’s front office, Anti-money Laundering Compliance and other areas to ensure timely and accurate completion of customer due diligence reviews.
- Participate in special CDD Services reviews, projects and training efforts to compliance with Anti-Money Laundering/Bank Secrecy Act policy and Commercial Banking procedures.
Operations Assistant Duties and Responsibilities
The duties of operations assistants can vary widely depending on the industry in which they work. However, most operations assistants hold the same core responsibilities:
Provide Job-Specific Operations Support The main duty of operations assistants is to provide job-specific support for the company for which they work, as needed. For example, business operations assistants may help coordinate and execute business strategies, while event operations assistants may help plan company events.
General Office Administration Operations assistants also provide general office administrative support, such as answering external phone calls and scheduling meetings between different teams. They may also file and organize company paperwork.
Customer Service These assistants may provide customer or client service, as needed. This includes answering phone calls from the general support line or greeting clients and visitors as they enter the office.
Maintain Logs of Office Activity Operations assistants also need to know everything going on in the office, and they keep track of the office's activity via comprehensive logs. They may also be responsible for reporting on the contents of the logs if a situation arises that requires that information.
Coordinate with Upper Management These professionals work closely with upper management to coordinate strategies and manage employee efficiency. Since the operations assistant has a good view of overall company activity, they can easily relay information to upper management.
Operations Assistant Skills and Qualifications Employers typically look to hire operations assistants that have at least a high school diploma and any industry-specific certifications. Operations assistants are also highly organized and enjoy learning how things work as they pertain to a company as a whole. Employers also prefer to hire operations assistants who possess the following skills and qualifications:
Administrative Experience - Operations assistants should have previous administrative experience and feel comfortable answering phone calls or performing general clerical duties
Commercial Awareness - Operations assistants often need to have industry-specific knowledge in order to understand how to best support the company's operational strategy
Project Management Experience - Successful operations assistants have a good grasp of the concepts behind project management, so they can better support operations managers
Communication Skills - They often communicate with a variety of different teams and departments and need to communicate effectively, no matter the audience
Organizational Skills - Operations assistants should be more organized than anyone else on the team so that they can identify areas where processes and operations can improve
Operations Assistant Education and Training
Most employers will consider operations assistants with only a high school diploma. However, they may also prefer to hire candidates who have industry-specific training or certifications. Since the operations assistant needs to be well-versed in every aspect of their company's process, they will likely also receive additional training after getting hired.
Operations Assistant Salary and Outlook
According to PayScale, operations assistants earn a median salary of $15.86 per hour. In the top 10 percent, operations assistants may earn as much as $20.95 per hour, while those in the lowest 10 percent may earn as little as $12.06 per hour. Many operations assistants are also eligible to receive commission bonuses based on their own performance. If the employer offers other benefits like healthcare insurance and vacation or sick time, the operations assistants is usually eligible to receive them as well. The job growth outlook for operations assistants is generally positive but slower than average as compared to other industries. The Bureau of Labor Statistics (BLS) reports the expected growth for operations assistants to be around 5 percent over the next 10 years. This lower-than-average growth rate can be explained by the increased automation of many of the tasks that operations assistants would normally perform.
Helpful Resources
If you're interested in learning more about pursuing a career as an operations assistant, read through some of these helpful resources:
Administrative Assistant Group - This is a LinkedIn group that boasts over 156,000 members. The members in this group are all administrative assistant professionals, and they can help you learn more about becoming an operations assistant. Most members in this group share tips on how to become more efficient and organized in this role. ?
International Association of Administrative Professionals (IAAP) - This organization offers paid memberships for administrative professionals, including operations assistants. The IAAP also offers online training, networking events, and career resources that can help you improve your own skills. A membership here may help give you a competitive edge against other candidates.
The CEO's Secret Weapon: How Great Leaders and Their Assistants Maximize Productivity and Effectiveness - This book, by author Jan Jones, is written to target CEOs, but it contains a lot of great content for operations assistants, too. It outlines the different approaches that CEOs can take to efficiently utilize operations assistants to increase productivity and effectiveness of the team. Using real-world examples, this book can help you pre-emptively develop new skills to impress your boss and learn how to be a better
celebrity assistant’s secrets to working with any high-powered employer - This book is written by celebrity assistant Bonnie Low-Kramen and comes with many high-star reviews from professionals and casual readers. It outlines the practices you can follow to become a better assistant, no matter what industry you call home.
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