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Include These Telephone Operator Skills
- Knowledge of telephone and telecommunications systems
- Oral communication abilities
- Typing and basic computer skills
- Listening skills
- Customer service and interpersonal skills
- Organizational skills
Learn how these skills can be discussed in a Telephone Operator cover letter by reviewing the sample provided below.
Dear Ms. Hastings:
I am writing at this time to be considered for your Telephone Operator vacancy, which I saw posted recently on your website. I feel that my ten years experience as a Telephone Operator for both large and small companies has allowed to me fully develop the skills you require for this position.
My strongest qualities include a clear and strong speaking voice; exceptional listening skills; above-average organizational skills; and a friendly personality that is essential to this profession. I have successfully handled calls from customers, sales personnel, shipping companies, office equipment vendors, manufacturer representatives and corporate executives.
Also, I possess strong knowledge of Microsoft applications and have the ability to type 65 WPM. I have worked extensively with both PBX and VoIP telephone systems and have handled incoming and outgoing calls for companies with more than 1,500 employees.
Below you will find a brief outline of my professional accomplishments that I feel demonstrate my success in this field and my ability to handle all of the responsibilities associated with your Telephone Operator position:
Assisted in the upgrade of in-house paging system and telephone equipment for Black Runway Industries to ensure quicker call response times and decrease hold times
Oversaw three Telephone Operators at the main switchboard station for Chase Hospital Systems
Managed data records and handled 70+ incoming/outgoing calls on a daily basis for Blue Shango Inc.
Implemented incoming emergency call plan for Explosion Works
Awarded Customer Support Award for providing exceptional customer service for all incoming calls from Sidewalker Industries
My ability to multi-task and handle all calls while also fulfilling receptionist and filing responsibilities would be an asset to your company. Furthermore, I have been well-trained in handling emergency calls and respond accordingly in stressful situations.
I welcome the opportunity to discuss these and other qualifications in person. I am available for an interview at your earliest convenience.
Thank you for your consideration.
Maria M. Perkins