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Additional Administrative Resume Samples
Front Desk Agent Resume Samples
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0-5 years of experience
Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk.
- Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
- Reconcile all daily accounting data, both manual and computerized.
- Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers
- Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
- Prepared all month end production reports and ensured accuracy of each
0-5 years of experience
Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company.
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
- Recognized for ability to handle and resolve confrontational guest situations
- Provided excellent customer service, tourism information and completed end of shift reports.
- Read through logs to determine day's events in order to best accommodate all guests.
0-5 years of experience
Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Responded to guest inquiries and in a timely, friendly and efficient manner
- Provided driving and/or walking directions to guests to local destinations
- Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assisted fellow team members and other departments wherever necessary to maintain positive working relationships
- Provided or obtain accurate information
0-5 years of experience
Top performing Agent in room upgrade revenue
- Top performing Agent in conversion ratio (upgrades to check-ins)
- Ensure satisfaction of guests accommodations upon arrival and departure
- Resolve guest issues when they arise
- Coordinate guest reservations with Special Event and Leisure Managers
- Provide concierge assistance for all guests
- Communicate with Sales Managers to ensure convention guests needs are met
0-5 years of experience
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
- Inform guests of all available services and amenities.
- Resolve guest issues/complaints.
- Ensure every guest is satisfied, especially the high status Hilton honors members.
- Selling rooms
- Multi task, check inn, check out, answer phones, etc
0-5 years of experience
Greet hotel guest and check guest in/out of hotel using Opera software system
- Respond to all guest request in a timely manner
- Make hotel reservations for guest stays
- Answer multiple phone lines and transfer to appropriate department or guest
- Use Kipsu messaging system to communicate with guest
- Inventory and ring snack station purchases and make cash transactions
- Run shift reports for downtime support
- Provide administrative support to Sales & Catering staff for meetings & events
0-5 years of experience
Maintain a friendly and helpful demeanor at all times.
- Ensure all credit cards and cash funds are balanced throughout the shift
- Complete shift Checklist
- Post room and tax to all active guest accounts
0-5 years of experience
Assist guests during check-in and check-out procedures.
- Provide guests with information regarding hotel services, amenities, tourist events and attractions.
- Answer guest and staff phone calls and direct them to appropriate parties.
- Perform monetary transactions with guests as needed.
- Assist with guest's complaints and inquiries.
- Works well on a diverse team and possesses strong multi-tasking abilities.
- Manage package deliveries for our guests.
- Assist with new staff training.
- Making Reservations for guest over the phone and also for third party websites.
0-5 years of experience
Customer service, addressing guests needs and concerns.
- Collecting cash and managing a cash drawer.
- Organized front desk files and desk areas.
- Operated multi-line phone system.
0-5 years of experience
Welcome and register guests
- Handle guest check in and check outs professionally
- Post charges of gift shop, copies, faxes and meeting room charges
- Maintain hotels high standard of service
- Verify reports are ran hourly in the event system errors occur
- Date stamp, arrange and track boxes, faxes, mail and etc.
- Collect payments following all cash/check/credit card procedures
- Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns.
- Answer phone in a timely and pleasant manner
0-5 years of experience
Process guest arrivals and departures, including all necessary payments.
- Handle & coordinate room assignments and pre-arrivals.
- Take care of guests' concerns.
- Assist other departments as needed.
- Follow up on group reservation requests under Sales Manager's supervision.
0-5 years of experience
- Building positive relationships and communicating well to guest
- Proven time management expertise
- Exceeding guest expectation
- Collecting payments for room and tax from guest manually and electronically
- Speed and efficient check in process
- Providing information regarding hotel policies and activities
- Maintaining inventories relevant to vacancies, reservations and rooms
0-5 years of experience
- Check guests in and out daily.
- Take cash and credit card payments.
- Answer phones frequently throughout the day.
- Mentioned on the Market Metrix (guest surveys) frequently.
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