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Knowledge Manager Resume Samples
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0-5 years of experience
Built and deployed an enterprise architecture using the Livelink software suite for the AF-DCGS, Air Force Distributed Common Ground System environment, in classified and un-classified environments.
- Established a shared vision/strategy with leadership feedback, then deployed plans for a 75% adoption rate of portal workspace usage.
- Gathered customized team requirements for an overall estimated 35% improvement (conservative), in team efficiency with the use of enhanced knowledge tool sets.
- Developed enterprise search techniques and taxonomy methods using categories & attributes for a 65% improvement in data retrieval results.
- Defined a Portal Project Plan & Road-Map, continuously engaged command leadership in dialogue & reviews, and satisfied new project needs as we achieved 100% award fees for 3 consecutive years.
0-5 years of experience
Led global team in creating policies and procedures, training, and ITIL processes for a major outsourced services customer.
- Negotiated and implemented related contractual agreement and related deliverables with customer.
- Hired and managed contract resources
- Enabled and facilitated access to corporate-wide intellectual and business assets across global organization by instituting new content management and processes and tools to support cost-saving virtual collaboration
- Improved profitability through creation of consistent processes. Established Best Practices, reusable knowledge assets, and virtual collaboration environments
- Led global team in creation of ISO 9001-compliant processes focused on shortening development time and consistent delivery of proven solutions to major corporate clients
0-5 years of experience
Designed, trained, and rolled out Knowledge Management (KM) module of HP Service Manager for 650 Global
IT employees in 9 countries, which resulted in a 20% decrease in call escalations to Level 2/3 Support.
- Managed, organized and led 14 Knowledge Management council members to promote Knowledge Centered
- Created and monitored KPIs to ensure deliverables met management expectations
- Authored and governed SharePoint site for Knowledge Management, which included change / release
0-5 years of experience
Managed the development and dissemination of loyalty case studies, white papers and research briefs for the US, Canada, APAC, and London.
- Developed a production process for the execution of content including design and print.
- Successfully coordinated logistics for 24 external influencer events and conferences. Participant numbers ranged from 150 to 4,000.
- Negotiated and maintained sponsorship relationships with outside partners.
- Developed and managed a marketing budget in excess of $1M for the US region.
0-5 years of experience
Knowledge Analyst provided expert personnel support to over 36 military and civilian l headquarters
personnel, and 400 personnel located at 33 field units and three HUMINT Support Elements
- Counseled Army, Navy, Air Force, Department of Defense military and civilian Defense Intelligence Agency
- Delivered timely guidance on all military services evaluation systems and DoD civilian appraisals rule
- Ensured data integrity for Defense Intelligence Agency's personnel information database upgrade
- Contributed to training 33 officers en-route to new Attaché positions yearly throughout Asia pacific region
- Led knowledge management staff assistance inspection team of field units and HUMINT Support Elements
0-5 years of experience
Customer Experience Knowledge Expert
- Working with Practice Area Leadership, facilitated the development and distribution of knowledge products, including development / coverage of topical expertise specifically for CRM, Sales Enablement and Marketing Effectiveness
- Redesigned expertise operating model to improve specialized support services to case teams, drive collaboration across topics and ensure business continuity
- Developed case team primer process for Sales force Effectiveness/CRM, acting as guru/SME on live projects; process rolled out PA-wide
- Responsible for capacity management; ensuring resources appropriately deployed against business priorities
- Responsible for driving Global Knowledge recruitment; 58% growth during tenure
- Wrote, oversaw the execution of global PA on boarding program ensuring new staff are consistently integrated and trained
0-5 years of experience
Responsible for the design, development, and delivery of an adaptive and interactive knowledge management ecosystem to support employees globally
- Applied best practice principles of content management to define architecture elements and guidelines to provide consistent structure and user experience
- Developed and managed the overall content management lifecycle strategy and related tools in support of sales enablement (SharePoint, Salesforce, etc.)
- Researched and adapted internal and external benchmark data to drive consistent messaging of our brand throughout the industry
- Acted as the source and authority for socialization of information across the sales organization
0-5 years of experience
Created project management tool; identified & prioritized 51 organizational projects--benchmarked as organizational template, praised by senior leadership.
- Uncovered network/operational deficiencies in multi-million dollar facility; crafted/pursued technology upgrades--boosted capabilities 25%
- Supervised 11 employees; conducted performance evaluations, career progression and guided personnel in career and personal development; Assisted employee in ways to accomplish goals.
- Result-driven; Identified & resolved automation deficiencies; performs the updates, implements configuration management across six web platforms.
- Designed organizational SharePoint site; integrated 5 extension programs--delivered single repository & oversight to departments.
- Constant professional; manage relationships with vendors and outside contract manager.
0-5 years of experience
Managed a knowledge sharing system for a U.S. Navy aircraft carrier overhaul project.
- Coordinated and facilitated the capture, validation, and implementation of lessons learned and best practices for use by the aircraft carrier maintenance community using after action
- Developed, administered, and analyzed evaluation instruments for learning sessions to identify areas for improvement.
- Provided over-the-shoulder user training for repositories, databases and other network
- Maintained web portal information to provide a current and accurate source of information for the aircraft carrier maintenance communities of practice.
0-5 years of experience
- Promoted knowledge sharing for the CVN 72 RCOH (Reactor Carrier Overhaul) Program through a variety of knowledge sharing events such as Retrospect's, Hotwashes, and Lean Events
- Executed project management principles to organize, facilitate, and host knowledge sharing events between the Navy and Northrop Grumman Shipbuilding (NGSB)
- Identified and mitigated risks as they arise to ensure the cost, schedule and performance of the CVN 72 program is not compromised
- Benchmarked with other Shipyards performing aircraft carrier availabilities to promote the sharing of best practices across the aircraft carrier community
- Developed and deployed a process to disposition and retire (as necessary) Proven Practice Replication (PPR) items that should no longer be reviewed during an RCOH availability
6-10 years of experience
Managed the design, development, implementation, and ongoing maintenance of the firm's global Assurance knowledge management systems serving its core audit professionals globally. Established plans, determined priorities, and prescribed the processes needed to meet the knowledge requirements of the firm's Assurance practitioners.
- Worked to streamline operational processes for collecting and analyzing Accounts, Processes, What Could Go Wrongs, and Controls within AWS templates collected from engagement teams to develop industry specific templates and Excel based matrices.
- Migrated all AWS template content into GAMx tool. Made necessary updates to GAMx based on Subject Matter Expert (SME) feedback. Also instructed other Assurance personnel globally on how to prepare their AWS files for migration into GAMx.
- Set up design and managed content for Assurance, Fraud and Engagement Letter Lotus Notes based databases.
- Designed, managed, and maintained Sarbanes-Oxley, Section 404 Community Home Space (CHS).
- Created articles for Global A&A News and Daily Connection to highlight new Assurance knowledge tools or to detail enhancements to existing resources.
- Assisted with editing large pieces of documentation such as the Global Audit Methodology (GAM).
- Produced detailed analysis evaluating the effectiveness of Assurance training programs.
0-5 years of experience
Designed and piloted knowledge management system to improve the efficiency of IT professionals.
- Managed a workgroup of IT managers to develop and adopt knowledge management principles.
- Managed program to achieve 100% compliance in information security awareness training certification.
- Developed and deployed web based emergency operating center (EOC) system for disaster recovery.
- Analyzed information systems to meet Department of Defense (DoD) security requirements.
- Leadership Development Program (LDP) - Risk management training, Six Sigma Certification, and executive training with rotations at various sectors and division of the company.
0-5 years of experience
- Formed and Co-Chaired the firm-wide Data Quality & Communications Task Force.
- Analyzed business requirements. Provided technology-related solutions to improve business processes. Implemented more efficient processes for information dissemination throughout the firm.
- Maintained the accuracy and completeness of the Firm's central database. Verified information by extracting and summarizing key data from the underlying legal documentation. Eliminated inaccuracies and inconsistencies in sourced data.
- Provided reporting and analysis to senior management.
- Provided guidance on policies and procedures to co-workers, senior management and legal staff.
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