Documentation Specialist, Junior Business Analyst
Operations top performer, customer-facing single point of contact from origination through closing, and subject matter expert. Project coordinator delegate to cross-functional process transition team.
- Drove stakeholder collaboration to elicit, refine and document business requirements
- Monitored implementation results, resolving conflict and problem-solving as necessary to ensure focus on training for process improvement
- Modeled cross-functional fulfillment process throughout phased change implementations
- Managed pending account pipeline of 40 active customer accounts, spanning FHA, VA, USDA, refinance, purchase, short sale, and conventional financing
- Liaised among loan officer, underwriters, agents, title companies and third parties to facilitate risk review, underwriting decisioning and loan program compliance
- Established and managed expectations of customer, agents, title company, and all third parties to ensure both on-time closing and complete, compliant documentation