Currently in Research Department promotion awarded after 14 months with Renewals Department.
- Requires a high level of knowledge for all systems, procedures & policies, a good understanding of all dept is critical.
- Escalated accounts from all revolving departments, for various reasons - some problematic, which would need a more comprehensive knowledge of the internal programs used, for a more in-depth analysis overall.
- Multi-tasking while navigating through multiple queues, per daily assignments, while operating multi-line phone.
- Inbound & outbound phone calls to providers, consumers, brokers, & certified application counselors when necessary.
- Responding & making a best effort to resolve inquires needs & requests w/ a high expectation of confidentiality.
- Attend meetings & training, & maintain up-to-date knowledge of all programs/systems.