Director of Administration & Special Projects
Leading administrative and marketing groups in creating quality experiences for 300,000+ annual visitors. Overseeing IT systems, web interfaces, program registrations, marketing, business administration, HR, and facility operations.
- Synchronized administrative and programmatic departments; making cross-departmental processes more effective, building personnel relations, and enhancing continuous improvement.
- Led development of standard operating procedures, which created efficiencies, consistency, precision, and more time for customer service.
- Guided selection of, and migration to, a new registration platform for the museum’s 200+ classes, which provided streamlined bookings for parents, and a better organized system for staff.
- Developed scope documents to secure over $500K in contracts to build new public exhibitions and implement IT improvements.