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Front Desk Manager Resume Samples
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0-5 years of experience
Locally directed daily operations of a 425-room flagship property with union and non-union staffing.
- Reviewed and briefed GSA’s with house count, daily events, Trip Advisor status, and overall daily agenda.
- Supervised front desk, bellman, concierge and engineering departments ensuring quick completion of work and follow up for satisfaction.
- As night manager was M.O.D. and authorized with authority of the General Manager.
- Responsibilities included, but not limited to, inventory accounting, payroll, scheduling, discipline and training; managing junior managers and supervisors, leaded department stand outs and forecasting meetings.
- Handled guest/clients special requests, needs and complaints.
- Facilitated large high profile events and emergency / crisis situations, provided personalized attention to VIP’s.
- Consulted in hiring talent and evaluated for job performance, position advancement, and termination.
6-10 years of experience
In addition to managing the front desk team: used main computer program (Myriad) to create sales and returns, answered a multi-line phone system, provided customer service in person and by phone, and handled daily cash and credit card transactions.
- Hired and trained front desk staff in customer service, cashiering and all Myriad procedures
- Prepared tax and insurance paperwork for all new staff members
- Trained new staff of 2 departments in computerized time card and email procedures
- Authorized to carry all keys with access to the safe and selected personnel records
- Developed good rapport with multiple office equipment and supply vendors
- Responsible for entering and compiling sales figures in end of month sales reports for the store manager
- Recognized by being put in charge of reports that involve confidential monthly sales figures and revenue estimates for the 3 stores in the company
0-5 years of experience
Managed all areas of Front Office department: Front Desk, Concierge, Butlers, Butler Services (PBX), Valet, Bellmen, Shuttle, Concierge and Ski Valet. Provided oversight of guest services rituals and traditions including Family Traditions program.
- Ensured consistent service through daily briefings and communications
- Developed and implemented training for seasonal staff
- Established regular inventory program for all department supplies
0-5 years of experience
Managed account and financial reporting for hotel with $70,000 monthly income
- Used QuickBooks to manage day to day financial duties for the company
- Processed payments and reconciliations, including money orders, cashier’s checks, and credit card payments
- Matched purchase orders, expense reports and/or receipts with monthly credit card statements
- Single handedly managed hotel reservations achieving 100% occupancy for the entire summer
- Recognized for outstanding customer service
- Developed and launched online reservations
- Assisted with website updates and social media exposure
0-5 years of experience
Managed Front Desk team of professionals.
- Served as mentor to junior team members. Managed the day-to-day tactical activities within the Hotel. Recruited and hired new staff. Worked as a team member performing front desk, cashier duties, maintenance and housekeeping issues. Managed quality communication with guests.
- Promptly responded to general inquiries from guests, staff, and upper management. Guaranteed positive customer experiences and resolved all customer complaints in a timely manner.
- Regularly updated the maintenance database using computer workstations.
- Contacted housekeeping or maintenance staff when guests reported problems. Supervised all front desk staff. Monitored the appearance and performance of the front desk staff.
- Certified Food Safety Manager
0-5 years of experience
Responsible for managing the Front Desk of a multi complex fitness/ Recreation facility
- Managed customer service department, [company name] programs.
- Responsible for the completion and the entering process of new applications
- Supervised, trained and mentored 18 team members to achieve company goals
- Recruited new staff and volunteers for various departments,
- Assisted in training seminars focusing on customer service and computer systems.
- Processed an average of 100-150 applications daily.
- Responsible for maintaining company policies and procedures.
0-5 years of experience
- Received silver level status in 2010/2011 for guest verbatim commendations (35 Way-to-go’s)
- Initiated Nextel pager system integration for all bell service operations
- Ensured that payroll is updated daily and tracked any potential overtime to follow budget guidelines
- Responsible for the pre-screening and scheduling of interviews for all new applicants in the Front Office
- Trained, coached, and supervised staff of up to 40 associates
- Promoted from Assistant Front Desk manager to Front Desk Manager
0-5 years of experience
Management of inventory for hotel supplies, office supplies and food.
- Manage/update/process all reservations online and by phone.
- Manage and update all marketing websites.
- Provided excellent customer service to meet the guests’ needs. Guided guests to tourist places and suggested services around the city.
- Checked in/out guests; registered and assign rooms to hotel guests.
- Communicated guest room problems to housekeeping, maintenance staff, and upper management.
- Established customer payments methods, processed payments and conducted audits to close shift.
- Directly reported to owner and recommended solutions to many issues and complaints.
10+ years of experience
Opened the office in the morning and prepared all areas prior to employee and patient arrival.
- Performed the daily duties of the front desk (answering the phone, checking-in/checking-out patients, monitoring the sign-in/sign-out sheet, etc.).
- Utilized and mastered the Periovision database program; also received some experience and training with SoftDent database program.
- Prepared orthodontic contracts.
- Scheduled patient appointments and ensured that the schedule was full on a daily basis by contracting patients on a call list.
- Oversaw collections and entered payments.
- Notified patients of and confirmed appointments for 6-month check-ups.
- Reviewed and corrected all data entry on a daily basis to ensure that all data was entered properly before submitting insurance claims.
- Confirmed appointments one day prior to patient arrival.
- Salesperson:
0-5 years of experience
Greeted members with a positive and uplifting attitude.
- Motivated employees to increase efficiency by organizing different programs.
- Supervised 15 employees, creating monthly schedules, completing payroll,
- Trained employees in front desk operations, including cash handling, customer
0-5 years of experience
After proven track record and dedication as Guest Service Representative promoted to Front Desk Manager Position
- Kept department within week to week budgetary constraints through implementation of customized data tools
- Took full control of hotels daily front-line operations and customer needs
- Addressed a wide spectrum of issues ranging from practical facility maintenance to log keeping obligations.
- Ultimately responsible for adhering to organizational guidelines
- On call 24/7 to ensure no Personnel or Regulatory Requirement Goes Unfulfilled.
- Developed Ability to Adapt under Stress as well as Create on the Fly Problem-Solving Skills to Keep the Guest Satisfied.
6-10 years of experience
Hired and trained all staff for front desk department including front desk associates/reservationists, bellman, and night auditors.
- Held regular staff meetings within the department focusing on goals, areas for improvement, and any changes in hotel policy.
- Managed incoming extranet and GDS reservations
- Supervised the delivery of add on amenities and room service
- Responsible for guest room assignments
- Responded to all guest requests and complaints
- Assisted with the preparation of the annual rooms division budget
6-10 years of experience
Assisted in maintaining and implementing the hotel brands standards on a daily basis.
- Managed and supervised front desk team consisting of 3 employees.
- Overseeing the professional execution of guest calls, reservations, messages, packages
- Liaison between front desk team & general manager/hotel owner.
- Accountable for training new hires resulting in a strong guest services team.
- Responsible for all hotel supplies including inventory & ordering of supplies
- Administering credit card postings, charge backs and adjustments ensuring organization and security.
Administrative Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
