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0-5 years of experience
Selected and brought aboard to build an effective management team, increase census, and improve P&L. Met challenging organizational objectives by motivating and empowering staff to succeed.
- Devised and implemented short/long-term strategies have significant results.
- Developed in-service instructional programs such as the Essentials of Customer Service.
- Built a high performing team which improved employee communication, productivity, and motivation.
- Manage a $6.5million Budget with a staff of 125.
0-5 years of experience
Began with the Company of up to 500 employees as a Human Resources Assistant in a two person office and was promoted to the Employee Relations Administrator.
- Provided human resource support to management regarding company policies and practices.
- Managed union labor relations issues (Collective Bargaining Agreement interpretation, grievance resolution, and member of collaborative union/management team to address safety, workers' compensation trends and analysis).
- Coordinated and administered recruitment of non-exempt personnel, affirmative action program, pension plan, unemployment compensation and maintained all recordkeeping and administrative files.
- Administered all benefit programs for the Company and supported on-site medical staff with management of workers' compensation light duty/return to work and disability programs.
- Trained and supervised two direct reports after promotion.
0-5 years of experience
Hired as a full-time Senior Unix Administrator following initial consulting role. Provided day to day administration of over 1000 servers in a 24/7 environment. Includes troubleshooting, performance management, patching and monitoring AIX and RHEL servers.
Key Contributions:
- Evaluated and implemented 4 individual products through project leadership overseeing planning, purchasing, installation and implementation. Project involved moving the application from HPUX ro Redhat Linux.
- Improved system security through project leadership overseeing audit compliance and SOX issues.
- Researched, recommended and implemented network enhancements that improved system reliability and performance.
- Implemented Ganglia throughout entire environment, including Disaster Recovery environment with over 60 clusters. Created custom Python scripts for individual project monitoring.
- Maintained schedule of firmware and OS upgrades over the AIX, HMC and VIO servers.
- Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
6-10 years of experience
Directed all daily computer and LAN operations. Supervised two staff engaged in providing technical support for University MRI's multiple facilities. Planned, deployed and administered radiology and medical applications, managed data backup and recovery and ensure high-availability of critical systems.
- Planned and deployed network infrastructure including routers, switches, SAN and security appliances.
- Provided technical support for all servers, network devices and desktop applications. Standardized and migrated all platforms to common operating systems and Microsoft Active Directory.
- Developed and deployed electronic dashboard with integrations between multiple medical systems to allow for paperless and streamlined workflow.
- Awarded 2006 Employee of the Year
0-5 years of experience
Health Care
Managed 50 licensed beds in skilled nursing facility, 29 beds in assisted living facility, and Home Care of 15-20 clients in a Continuing Care Retirement Community. Upheld Medicare and Medicaid regulatory guidelines. Maintained an annual budget of $3M. Oversaw 100 employees staffing all departments in the skilled nursing facility. Developed and maintained written policies and procedures that governed the operations of the facility. Organized and conducted monthly meetings with management groups and directors to enhance communication and quality of service.
- Improved facility's quality regarding falls, weight loss, and skin integrity
- Increased staffing pattern
- Implemented electronic medical records
- Initiated relocation of licensed assisted living beds to new campus area
0-5 years of experience
Provided administrative and operational support to the partners, attorneys, and office manager.
- Hired as Front Desk Coordinator, promoted to Billing Administrator within three months
- Spearheaded effort to convert to cloud based technology.
- Increased efficiency and accuracy of file management by streamlining the system used to track files.
- Reduced outstanding accounts receivables by 50% in 3 months.
- Reduced spending on office supplies by 15 %.
0-5 years of experience
Promptly and efficiently assisted customers with a wide variety of services like installing and troubleshooting in accordance with company policy
- Created domain account for [company name]'s domain and managed Novell network
- Installed and troubleshoot Notes R5 and assisted e-mail team with beta testing R6 on company's network
- Served as a Project Manager for deployment of new desktop and laptop users
- Part of the Windows 2000 deployment team
0-5 years of experience
Hired as a full-time systems administrator following initial consulting role. Provide Windows/Unix/Linux administration, VMware administration, and. Also manage FTP servers, AD, DNS, Design and implement highly available (HA) and disaster recovery (DR) solutions for clients and employer.
- Evaluated and configured company's vCloud Director 5.5 for VMware, including creation of templates for server and clients for easy deployments.
- Proposed and successfully implemented new backup solution for all mission critical servers.
- Designed and implemented systems policies.
- Maintain and support companywide Active Directory domain with around 200 servers.
- Designed and Implemented servers Infrastructure for new clients
6-10 years of experience
Effectively manage a 64 bed senior retirement/living community; 24 independent senior living apartments, 20 assisted living and 20-memory care. Consistently in compliance with State regulations, addressing any all resident or family issues. Supervise 37 employees including hiring and retention; create and adhere to operating budget; coordinate staff education; effectively market the facility in the community to increase awareness and maintain budgeted census and participate in groups and organizations in the community to increase awareness. Oversee purchasing and managing of inventory supplies to operate facility; ensure physical plant maintains clean and pleasing appearance; complete necessary forms and documents for resident admissions into facility; consistently maintaining resident and family satisfaction.
- Design and implemented marketing plan to increase census to 100%.
- Stabilized management team. Average longevity is now six years.
- Researched, analyzed and compiled data to complete market analysis for new community development for parent company at request of owning partnership.
- Supported sister facility with training and education and my background.
- Utilize my exceptional experience preparing company policies, procedures, reports and documentation during that facility's management transition.
- Maintained four citation Free State Surveys and three Citation Free Complaint Visits.
- Received "Best of the Best" for senior living in Lapeer County seven years running.
10+ years of experience
Established and managed all UTMG outpatient imaging centers. Modalities included: [company name], Fluoroscopy, CT, Ultrasound, Mammography and Minimally Invasive Biopsies under CT and Ultrasound guidance.
- Provided Radiology Administrative Management and Support for UTMG at Regional One Health.
- Functioned as Administrator, and working technologist as necessary.
- Established and managed Mammography Programs at UTMG facilities.
- Obtained FDA and ACR accreditation.
- Performed Mammography, Quality Control, Breast Ultrasound and assisted radiologists with Ultrasound Guided Biopsies and Needle Localizations.
- Evaluated new radiologists to determine eligibility to interpret mammography and obtained necessary documentation.
- Produced monthly Radiologists' Mammography Statistical Report for UTMG Radiologists and Regional One Health to ensure and document the radiologists met continuing education and experience as required by the FDA and ACR. Advised radiologists before shortages occurred.
10+ years of experience
Served as the Social Services Director for 5 years, promoted in 2002 to Business Administrator
- Assist in planning, developing, and supervising programs
- Collaboration with local government, the public, the advisory board to meet community needs
- Interviewed, hired, trained and supervised employees and volunteers
- Processing payroll, accounts receivable and payables, budget preparation, reported to Advisory Board
6-10 years of experience
Responsible for running a 66 bed skilled nursing community consisting of 10 departments and 105 staff
- Communicated with the Pennsylvania Department of Health officials to ensure and maintain current service plan updates to meet state and federal requirements through facility's functions, policies, and procedures
- Recording and balancing revenues and expenses from 10 departments to keep the facility fiscally responsible
- Maintain lowest turnover percentage (15%) of all [company name] network of skilled nursing communities
- Took over a financially unstable community and maintained the budget below parent company's allotted monetary amount for six straight years and counting
- Created and maintained contacts with case workers around the region to maintain a 98% running bed capacity, highest amongst [company name] network
0-5 years of experience
On-site Audiovisual Support for Blackrock Solutions
Responsible for the day-to-day audiovisual & video conference operations for the firm.
- Scheduled and confirmed all video conferences throughout the firm.
- provided audiovisual support from the helpdesk as needed.
- Operated and maintained the Polycom video conference bridge for video conferences, MGC 9.0 platform.
- Maintained and troubleshot audiovisual equipment as needed throughout the New York facility.
- Coordinated with colleagues at other domestic sites to troubleshoot and schedule maintenance or repair visits.
0-5 years of experience
Administered monitored, maintained, various/existing databases for tracking and reporting
- Provided key support for fleet of technicians
- Developed, documented and maintained best practices standards and procedures for database, as well as created and maintained database for contract partners, employees
- Issued tech numbers
- Established and maintained security and access controls for TechNet, Tech Link, and GSG applications for field associates and supervisors
- Acted as liaison for contracting partners and in-house management
0-5 years of experience
- Created and implemented custom restore requests varying from full system restores to specific single file restores
- Installed and configured backup agents according to specific settings for security and streamlined data flow
- Repaired failures between the centralized backup system and the client servers
- Educated and advised the SMB Customer Base on backup solutions or similar options
- Created a wiki site documenting all backup failure errors, to simplify the troubleshooting process
- Maintained a 100% NPS-T Score (Customer Loyalty metric)
Administrative Cover Letter Examples
