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Assistant Branch Manager Resume Samples
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0-5 years of experience
Responsible for branch collections and past due accounts and surpassed all monthly goals in each category by closely managing branch accounts
- By using daily communication and accessibility we exceeded our dealer volume objectives for branch goals
- Developed new and existing dealer relationships by making myself available through visits and communication and grew our relationship and business by 50%
- Reviewed credit applications, credit exceptions, and analyzed credit application underwriting for the branch and reduced risk by 65-70%
- Responsible for compliance of company loan guidelines with the branch manager
0-5 years of experience
Recruited by Market Manager to execute implementation of exceptional operational practices in the branch
- Maintaining high levels of controls through daily observations, coaching, and weekly assigned projects dispersed among the management team, tellers, and bankers
- Led a Passed Audit in July 2013 after a failed one occurred February 2013
- Created the 2014 Hollywood District Strengthening Controls through Self Identification Plan and reviewed operations highlights to the district weekly
- Worked with Branch Manager to create plans that led to achieving top level performance among the branch’s national peer group
0-5 years of experience
As an Assistant Branch Manager, I was responsible for the overall effective operations of my branch in the Williamsburg area of Brooklyn, NY including business development, new account growth, superior customer service, operational integrity and promotion of [company name] through community development.
- Co-Lead the sales management of the branch to ensure attainment of sales goals. Actively managed sales process activities including customer profiling, customer and employee events, sales and activity tracking.
- Coached team on proper execution of sales process and role model desired behaviors – Adhered to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices.
- Was responsible for performing individual assigned sales activities and for fulfilling all assigned sales production goals and contributing to the branch strategic initiative an profitability.
- Helped grow new branch from 0 to $38 million in 12 months.
- Participated in community organizations and activities to enhance the company’s awareness and image within the community.
10+ years of experience
Managed all operational functions of the banking center including customer transactions, coaching and compliance
- Facilitated training increasing knowledge and confidence of branch employees
- Maximized growth potential by effectively scheduling employees to ensure great customers experiences
- Achieved Gold Status on customer surveys often, including three of the last four quarters measured
- Successfully passed all audits during tenure as ABM including several highest divisional score recognitions
- Effectively coached and developed lower performing branches to become higher performing locations including moving one branch from the bottom 10 percent to the top ten percent in a year.
0-5 years of experience
Took part in supervising the entire branch consisting of 30 staff, including, supervisors, personal bankers, tellers and vault attendants.
- Conducted several analyses to client’s portfolio and provided advice regarding the best bank products or services that suit their needs.
- Administered meticulously the interview and hiring process for potential employees.
- Directed employee performance review to identify and recognize top-performing staff.
- Implemented training and delivered exceptional assistance and guidance to staff in order to carry out quick steps in achieving goals.
- Facilitated sales referrals and cross-selling of various business products.
- Held fully responsible for daily coaching of staff on how to meet customer’s needs; facilitated the implementation of branch promotion and seminars.
6-10 years of experience
Developed and maintained an excellent working relationship with premier clients managing a deposit of $25 million.
- Represented the bank in networking events in the Aventura area with a focus in developing business with other professionals.
- Manage the daily operations sales and administration of the Financial Center.
- Trained, guided and coached a group of 3 bankers along with preparing periodic performance evaluations.
- Developed, enhanced and implemented business and sales plans in order to increase branch profitability.
- Partnered with Branch Manager to manage hiring, performance management and compensation for bankers/tellers.
- Assisted Branch Manager to develop annual budget to operate successfully assigned branch.
6-10 years of experience
Reached 117% of branch goals – 2011, office awarded #1 Branch bank-wide out of 150 offices.
- Reduced rebated fees by 30% under allowed budget.
- Cross- trained staff with introduction of EFT program.
- Assisted manager with sales and branch budgets.
- Guided / motivated staff to attain sales goals, performed annual reviews, set objectives for following year performance. Provided corrective action plans as needed.
- Selected by senior management as member of peer audit team. Conducted internal unannounced audits in other branch offices. Reported findings to Regional Managers and Audit department.
- Served as member of conversion team during purchase of Legacy Bank and Alliance Bank.
6-10 years of experience
Increased revenue by 9.5% and pretax earnings by 24.2%
- Revenue 4.9m with Pre-tax earnings of 2.1m
- Directed all operational functions: loss control, compliance, customer retention, and audit standards
- Developed and executed comprehensive Quality Control Program; reduced loss and optimized effectiveness of mitigating controls
- Oversaw internal audits on teller cashboxes and all cash entities
- Motivated, supervised, and developed top-performing tellers and bankers; led comprehensive performance reviews
- Evaluated management reporting; spearheaded action-oriented initiatives
0-5 years of experience
Maintained professionalism and took effective actions when dealing with customers.
- Demonstrated knowledge and necessary skills in performance of essential functions of the job.
- Fostered and built teamwork philosophy in the department/branch.
- Approached work with clear method and maintained an orderly work area.
- Managed operations, coached staff and processed daily transactions.
- Worked closely with the Branch Manager to exceed sales goals
0-5 years of experience
Maintained strong system of internal controls for largest global financial services organization with approximately $2 trillion in assets and operating in over 60 countries.
- Directed all branch operational aspects, including customer service, human resources, administration, and sales.
- Analyzed, prepared and delivered performance appraisals.
- Identified employee performance gaps and created individual development plans to resolve those deficiencies.
- Facilitated weekly meetings to disseminate pertinent changes in policy and procedures.
- Supported branch manager in sales leadership, profit and loss management, and customer services scores.
- Implemented training initiatives of 18 employees to improve product knowledge and branch profitability.
0-5 years of experience
Maintained and grew my customer base through direct marketing efforts in my respective areas.
- Partnered with Talent acquisition on recruiting efforts, interviewed job candidates and made staffing decisions.
- Successfully drove a strong sales culture through individual and team training to new employees.
- Researched and developed business to business marketing relationships, and promoting growth resulting in an expansion of clientele base by 40%.
- Responsible for daily operations including company mission statement and focal points of the business while prioritizing employee development, customer service, and growth. As well as all administrative functions including performance reviews, new hire interviews and all employee training materials.
10+ years of experience
Managed daily operations of a $100 million branch banking facility, resulting in top performance in sales and compliance.
- Implemented proactive, customer-oriented practices and service management techniques, resulting in achieving top ranking customer satisfaction awards.
- Proactively increased client base through networking, business development activities, and leveraging client referrals.
- Advised clients on ways to effectively save for future college costs ensuring affordability.
- Conducted branch and departmental staff meetings to discuss objectives, establish priorities, and to ensure compliance with established policies and procedures.
- Analyzed work flows, coached representatives and made recommendations, which resulted in improved efficiency.
- Built a motivated team through continuous communication, timely coaching and feedback, and effective leadership practices.
- Corresponded with Senior Management, Mortgage Managers, and Private Wealth Managers.
0-5 years of experience
High-profile management position accountable for soliciting business accounts & personal accounts to gain clientele.
- Developed tactics that motivated staff to achieve their monthly sales goals on a consistent basis.
- Ensured the branch achieved and maintained an annual audit score of 95% or above by staying in compliance with bank regulations.
- Consulted with two additional branches to bring their annual audit score from below 65 to 98.2.
- Cross-sold banking services and products to clientele.
- Participated in community events that positioned the bank as a leader within the territory.
- Hosted weekly sales huddles to assist staff with meeting and or exceeding monthly sales goals.
- Received and stocked all store shipments to ensure inventory was correct and secured.
- Assisted with a high-level of customer service to ensure each client were handled in a timely fashion.
6-10 years of experience
Ten years banking experience as assistant manager and manager of several branches with progressive responsibility and consistent promotions
- Managed staff of five to accomplish goals and objectives
- Monitored five databases tracking all branch activity for accurate reporting
- Maintained over 600 business portfolios with over a million dollars in assets
- Prospecting and developing new business customer relationships while retaining and growing existing relationships
- Provided onsite foundations account training for new clients
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
0-5 years of experience
Focused on building sales and controlling inventory in a location generating $22 million in sales
- Quoted, coordinated, and executed sales of large roofing jobs for multiple commercial roofing contractors
- Increased metal roofing sales 55%
- Managed 20 employees
0-5 years of experience
- Defined strategy and business plans for Event Staffing for world’s largest crowd management company.
- Partnered successfully with “The Houston Texans”, “The Houston Livestock Show and Rodeo” and “Feld Entertainment” to produce a warm and professional atmosphere while their guests attended events at Reliant Park and in the Houston area.
- Directed strategic initiatives to achieve a “Do it right the first time” demeanor and attitude.
- Performed in a leadership role as the “Assistant Branch Manager”, while also providing the operational design and implementation of the crowd / event management for all large events / projects.
- Trained, coached and mentored over 3000 staff to ensure smooth adoption of new programs.
- Hired and trained over 3000 staff during this period.
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Assistant Branch Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
