IBM Global Project Executive
Managed global data center and server services, desktop services, data network management services, and help desk services with budget of $30M per year.
- Improved customer satisfaction within 1st 16 months and achieved account reference by implementing strong corporate governance and well-documented processes and procedures for business and IT to follow.
- Leveraged IBM's global resources, reducing legacy spending for [company name] 40%+ through worldwide IT optimization while maintaining superior service level attainment.
- Directed technical redesign and implementation of client's global network, improving reliability, increasing performance, and reducing costs.
- Achieved perfect 10 out of 10 customer satisfaction rating for exceeding client's expectations in service delivery and cost savings.