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Shift Leader Resume Samples
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0-5 years of experience
Promoted to Shift Leader within 6 months of exceeding performance expectations as Customer Service Representative (CSR)/Delivery Driver
- Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional training
- Provided excellent customer service using effective interpersonal and problem-solving skills
- Entrusted with responsibility to record accurate daily cash records and forecasted sales, and deliver bank deposits
- Maintained accurate inventory counts and proper food sanitation policies with team members
- Worked 20 hours per week while attending school full time
0-5 years of experience
Took customers’ orders, handled payments and change, then made their drinks and sandwiches
- Completed the daily cash ensuring every employees drop is correct and entered the data into Radiant, brought the deposit to the bank, and retrieved rolled change
- Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly
- Conducted weekly inventory then prepared and sent weekly Cost Analysis, also including payroll and man hours to ensure finances on are track
- Conducted weekly order through DCP to be sure there is enough product to better serve our customers. Ensured daily portioning was completed for the next day
6-10 years of experience
Managed the daily shift operations and oversaw all phases related to administration requirements for operating the restaurant; opening/closing of the restaurant, adequacy of headcount, cash collection procedures, proper utilization of resources, inventory control, food preparation, staff scheduling to support all activities, sales support functions, and customer service.
- Directly supervised, evaluated, and supported a team of over 15 staff members; managed the professional development and certification of the staff to ensure that all regulatory and customer service standards were met and maintained.
- Managed all general housekeeping duties to ensure safety and sanitary standards are met throughout all phases of food preparation and cooking. Implement all measures and actions to ensure food acceptability, safety control, and sanitation, dining facility décor, and enhancement of customer service.
- Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy in cost-control and waste control procedures to prevent shrinkage.
- Coordinated all financial and general accounting functions for the shift, handling all accounting procedures and related administrative management to include records management and reporting of shift sales statistics.
0-5 years of experience
Met customer needs and supported managerial staff
- Anticipated customer and store needs by constantly keeping a watchful eye on * both the customers and environment for cues.
- Maintained a composed character during times of high volume or atypical dealings to keep the store working to the standard and to be a positive role model for the team.
- Assisted with new employee training
- Carried out store procedures during scheduled shifts. Organized opening and * closing duties as assigned.
- Followed operational policies and procedures, including those for cash
0-5 years of experience
Utilized effective communication skills and positive work ethics to increase employee performance and output.
- Produced over 1000 Bill of Ladings with a 99% accuracy rate.
- Increased efficiency by reorganizing teams and warehouse layout.
- Maintained accountability for over 30 inbound and outbound containers daily.
- Meet with clients daily to ensure organizational goals were met.
- Trained eight new employees on warehouse operations
0-5 years of experience
Worked with a team of 2-8 people to produce high quality food
- Directed and coached crew members to optimize food production
- Controlled the cash flow of the registers and safe, totaling more than $1,500
- Adhered to food safety and quality standards
- Assessed crew weaknesses and corrected where needed
0-5 years of experience
Clerk, Cashier, Customer Service Specialist, appointed key holder. Boosted retail sales
- Lead by example and ensure the execution of all safety, security, quality and store operations policies, while working in a fast retail environment. Promoted to shift manager position to recruit, train and supervise 6+ cashiers.
- Skills in interpersonal communications, teamwork, customer service, flexibility and reliability
- Worked shifts alone, demonstrating responsibility and proven confidence of supervisors
- Balanced cash drawer at the beginning& end of each shift, Inventory, POS system exp, loss prevention, & company marketing.
0-5 years of experience
Ensured that proper customer service and food serving guidelines were met during shift.
- Lead and trained new staff on proper procedures and expectations within establishment.
- Resolving customer and staff complaints and concerns daily.
- Counted daily generated revenue for reports.
- Assisted manager in facilitating refresher training for employees.
0-5 years of experience
Maintained organization within the company during normal business hours and was responsible for the overseeing of several employees.
- Responsible for opening and closing the store.
- Accountable for making sure that the monetary flow of revenue was accounted for.
- Maintaining and overseeing several employees.
- Provided customers with a joyful experience by creating a pleasant atmosphere.
- Dependable to work while other employees were out.
- Responsible for making sure the store was clean and organized to attract customers.
0-5 years of experience
Load and maintain racks of steel parts and sheets for Genie Industries. Load and unload trucks. Operate forklift. Inventory management and report preparation. Work within a deadline.
- Establish and maintain open communication, support the functions of one another and ensure productive working relationships with all team members, shift support personnel & management.
- Ensure a clean and safe working environment. Packaging and warehouse distribution.
- Use the Lean Manufacturing guidelines and Six Sigma to benefit company growth and development.
- Lead a team of up to 8 employees on a shift.
0-5 years of experience
Opened, prepared and maintained facility and equipment for customers
- Marketed and explained ancillary products for sale
- Acted as a cashier and maintained accurate records in the database
- Trained and supervised new employees
- Followed standards for pre-close sanitation and secured facility at close
0-5 years of experience
Top sales associate always exceeding quotas
- Efficiently worked as a team leader and encouraged others
- Supervised the training of new employees in daily operations
- Performed both open and closing operations, printing reports, and finalizing the cash drawer
- Completed store deposits
- Provided quality customer service
0-5 years of experience
Received raise within first six months and moved up in position.
- Provide great customer service on the more than 50 calls a week.
- Trained 5 new employees.
- Accountable enough to deal with all students in the university files and personal information, and to work on everyone’s personal computers and school computers.
- Assist more than 50 customers with work on their computer a week.
- Strengthened skills on 10 numeric keypad, PowerPoint, and Microsoft Office.
- August 2012 – Joined school sorority; Kappa Gama.
- February 2013 – Volunteered at the Special Olympics
0-5 years of experience
I work fast and efficiently to make sure the resturant is functional and that customers are well taken care of.
- Managing other crew members throughout the entire shift and making sure they have what they need in order to help customers efficiently.
- Greeting as well as thanking customers for supporting Coldstone and to ensure that their visit was a pleasant one.
- Engaging the customers with smiles, being friendly and help customers with making decisions based on their taste and my knowledge of the ice cream and which mix-ins compliments each flavor ice cream.
0-5 years of experience
Serves as the leader and oversees the retail operations during a designated shift
- Assists in training employees, helping to ensure that store positions are staffed to handle Customer service needs.
- Provides needed assistance in all aspects of store and holds a key leadership role when the Store Manager is not on duty.
- Handles escalated customer concerns and emergencies in absence of the Store manager. Seeks appropriate resolution for the situation while observing Company guidelines.
- Helps ensure that all required reports and paperwork are completed in a timely fashion.
- Adheres to and trains employees to follow proper money handling policies and procedures
0-5 years of experience
Supervised a team of ten to fifteen [company name].
- Instructed meetings to set and accomplish weekly goals.
- Counseled adolescents in crisis.
- Perform clerical duties, including data entry, copying, faxing, scanning, and filing documents.
- Promoted to shift leader supervisor.
- Employee of the month for three consecutive months.
- Recognized as most helpful.
0-5 years of experience
Utilized customer service skills to ensure exceptional dining experience
- Assisted in the training, development, and acclamation of new associates
- Created new promotions and marketing campaigns
- Quickly and effectively solved customer issues
- Maintained quality control and satisfaction records
- Found new ways to improve customer service and appearance.
0-5 years of experience
Coordinate duties of trainees for the shift.
- Provide supervision coverage in the absence of the Store Manager.
- Provide assistance in the training, as assigned by management.
- Assisted in the management of store operations ensuring stock and supplies are maintained.
- Ensured the location was cleaned and organized.
- Directed trainees to ensure excellent customer service was practiced at all times.
- Worked with management to guarantee accuracy of cash register balances and sales reconciliation.
- Ensured daily reports and bank transactions were completed accurately and timely.
- Upheld safety procedures and practices as required by regulatory agencies.
0-5 years of experience
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Direct officers on shift to what their duty of the day entails
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Answer alarms and investigate disturbances.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
0-5 years of experience
Rated on Tactical Terminal Control System
- Provided Safe, orderly and expeditious Air Traffic Control services to aircraft within and outside area of jurisdiction.
- Assisted in the deployment readiness for Nation Guard and Reserve units by providing ATC services and training to personnel.
- Assisted in the installation, and relocation of tactical ATC facilities
- Formulated and issued clearances, advisories, and control information
10+ years of experience
Opened the store and ran the morning shift
- Closing duties and locking up the store
- Sheeted the dough; prepared food for the day, made pizzas
- Cashiered, provided attentive customer service, answered phones
- Completed paperwork consisting of Weekly Sales Reports, Payroll Breakdown sheets, and Inventory, faxed paperwork to main office
- Took deposit to the bank
6-10 years of experience
Supervise team members to maintain adequate shift staffing levels according to projected sales.
- Execute cash management duties with POS and Shift Reports on computer of cash drop and deposits.
- Provide outstanding customer service professionally and promptly respond to all customer concerns or issues.
- Answer phones on a multiline system quickly.
- Communicate, train and promote quality. standards to team members
0-5 years of experience
- Manage a staff of four other employees to boost morale and ensure high standards of work ethic, efficiency, and customer service
- Educate and empower fellow employees by providing product knowledge and customer service training while always striving to set standards and meet or exceed goals
- Assist customers in their purchase selection through determining their needs and offering genuine product knowledge and advice
- Settle all forms of dispute, ensuring that the customer is satisfied while also protecting the rights of employees
- Secure end of night monies and store assets
0-5 years of experience
Taking necessary steps to meet customer needs and effectively resolve service issues
- Records customer orders and repeats them back in a clear, understandable manner
- Promptly reports complaints to a higher member of the management team
- Trains workers in food preparation, and in service, sanitation, and safety procedures
- Compiles and balance cash receipts at the end of the day or shift
- Performs various financial activities, such as cash handling and cash refunds
- Supervises and participates in kitchen and dining area cleaning activities
0-5 years of experience
Opening store and inspection of equipment/restocking/cleaning/organizing
- Manages 5+ employees
- Handle paperwork for store purchases, employee hours, and deposits of $2000+ and payments
- Assist customers with orders and prepare meals
- Handling customer concerns and complaints
Administrative Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
