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Tech Support Resume Samples
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Candidate Info
years in workforce
months at this job
Maintenance Tech Support Lead
Led a team of two supervisors and fifteen front line employees responsible for taking direct calls from clients to provide maintenance and systems support.
- Ensured dispatched events kept to a minimum and calls answered within the contracted SLA. Meeting or exceeding SLA specifics per the contract terms.
- Led team to develop service procedures and validate technical documentation for proprietary systems encompassed in the service contract.
- Participated in interviewing and vetting team hires and lead role for development and recommended discipline of the team if required.
- Daily review and process all service tickets to ensure appropriate time and materials were invoiced. Recommended corrective actions relating to any overcharges or quality issues with vendors.
- Assisted in providing and compiling performance and cost data for Black Box executive monthly service review.
- Represented my team during monthly service review sessions, implementing any needed changes in process guidelines revealed during metrics review.
Candidate Info
years in workforce
months at this job
High School Diploma
Tech Support Representative
Handled questions via phone addressing hardware, software, and/or telephone related issues
- Reported/escalated issues through the appropriate channels
- Effectively communicated (verbally & written) information with team members & customers alike
- Diagnosed & provided a path to resolving various technical issues
- Proactively identified ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles
Candidate Info
years in workforce
years at this job
Physics, Chemistry And Mathematics
Leadership Development
Systems Administrator and Tech Support
Took care of clients' servers and computers remotely using VNC, pcAnywhere, GoToAssist and in person as well.
- Repaired desktop & laptop computers. Configured network including Wi-Fi issues.
- Performed data recovery and data backup for the customers and businesses.
- Provided computer repair, computer and network configurations, cell phone services, video rentals, and internet use through an internet café.
- Maintained and ran Internet Café.
- Updated movie sales and rentals data. Promoted sales and services creating coupons, using internet services and other means.
Candidate Info
years in workforce
years at this job
Technical Support Technician, Gold Tech Support
Responsible for providing technical resolution to gold or professional support contracted customers experiencing problems with Dell systems.
- Provided assistance to gold contracted customers and lower level technicians engaged in solving customer problems with Dell computer system software. Diagnose hardware/software issues with customers and implement fix or dispatch technician with appropriate parts
- Designed Customer call ownership to help technicians track call progress from beginning to resolution. Helped increase call closings by 10 percent
- Consistently ranked in top 5 percent in performance metrics
- 100 percent customer satisfaction rating from customer surveys
- Voted team player of the quarter by my peer
- Received outstanding performance award from management
Candidate Info
years in workforce
year at this job
Tech Support Agent
Provided customer support and technical issue resolution for home appliances and electronic devices.
- Initiated service tickets for units when troubleshooting was not successful.
- Facilitated follow-up calls with unsatisfied customers to ensure issues are resolved and the customer is content.
- Maintained a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for time management and optimization.
Candidate Info
years in workforce
month at this job
Tech Support Specialist
Provided exceptional customer service to internal user community while following industry best practices.
- Installation and deployment of PCs with Windows & for End Users with complete resolution.
- Provided navigation and troubleshooting support for proprietary applications.
- Precisely documented and communicated global changes to End User community.
Candidate Info
years in workforce
months at this job
Computer Technology
Tech Support Representative
Provided over the phone customer service to customers with Apple products and devices
- Logged customer complaints and steps used to resolve customer complaints and issues
- Assisted customers with troubleshooting issues regarding software and hardware
- Answered customer questions regarding product policy and warranty
- Handled shipping and receiving issues regarding Apple products
- Recommended, selected, and helped customers select merchandise based on need and desires
- Helped customers using Apple products on Windows based operating systems.
Candidate Info
years in workforce
years at this job
Computer Science - Application Development
Information Technology - Pc Support
Computer Network Technician
Senior Tech Support Technician
Administrated a simple Knowledge Base for the Technical Support group on different topic from general required network configurations, basic PC hardware and software, to advanced information on functional configurations of mobile devices testing and firmware flashing
- Acted as a senior technician to assist fellow technicians in time of needs and to ensure all support calls are resolved to the satisfaction of end users
- Researched and tackled difficult issues when all known solutions did not work and the "think out of the box" idea is needed
- Built base and functional based customized Ghost images for all PC models to meet the IT group policy and standardized requirements
- Performed different technical support activities involving Windows users supporting, PC images Ghosting, hardware and software installation, modification and repair of complex RF testing and cellular device flashing equipment and computer system including desktop and laptop
- Maintained and configured software and PC equipment for software flash download and RF testing station
- Performed necessary equipment repairs and preventive maintenance in a timely manner
- Prepared test and applications for monitoring desktop performance as needed, and then provide performance statistics and reports
Candidate Info
years in workforce
years at this job
Finance
Tech Support Assistant
As a self-driven employee at [company name], I have assumed a vast variety of important responsibilities other than the regular maintenance of the computer lab and printers. In particulars, I assisted my supervisor instituted a much more efficient and systematic approach to the imaging process. We adopted the open source computer cloning solution - FOG, the Free OpenSource Ghost. I initiated and maintained FOG imaging cluster servers in Linux systems, thus reducing image distribution process times by 60% as compared to previous method. Furthermore, I also developed Rails web UI application with Bootstrap to facilitate non-Linux users familiarize control image distribution function. Along with using VirtualBox to test configurations, our imaging approach significantly expedite imaging, system reparation and new equipment installations.
- Set up and maintained FOG imaging servers in Linux systems, reducing image distribution process times by 60%.
- Developed Rails web UI application with Bootstrap to facilitate non-Linux users familiarize control image distribution function.
- Simulated system configuration by using VirtualBox to test development and production environments.
- Established imaging systems for desktop and laptop to improve system repairs and new equipment distributions.
- Troubleshooted connection issues between network printers and Pharos print management system.
- Daily maintenance of desktop systems and enhancing, especially in desktop and laptop hardware.
Candidate Info
years in workforce
years at this job
Accounting And Business
Micro-computing Engineering
Bachelor of Arts
Tech Support
Provided technical assistance to 700 staff on a network of more than 400 workstations
- Repaired, serviced, and replaced parts, boards and equipment for Hewlett Packard computers
- Performed troubleshooting and routine maintenance on computer systems and related equipment
- Reimaged desktops and laptops using Ghost software
Candidate Info
years in workforce
months at this job
Dance Team
Tech Support
Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed high call volume with tact and professionalism.
- Met or exceeded service and quality standards every review period.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 50 calls in queue per minute.
Candidate Info
years in workforce
months at this job
High School Diploma
Tech Support (mentor)
- Provided accurate and appropriate information in response to customer inquiries.
- Trained staff on how to improve customer interactions.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Candidate Info
years in workforce
years at this job
Commercial Arts And Advertising
Medical Assistant
Customer Representative/ Tech Support
Maintained a high level of flexibility to work in a rapidly changing high volume environment
- Navigated computer systems, research and comprehended technical information
- Controlled the Automated System by scheduled appointments, provide healthcare programs, reserved hotel rooms, processed credit card information and track store items for many locations in the U.S.
- Typing speed of 35-50/WPM
- Used the computer skillfully to frequently input data and personal information
Candidate Info
years in workforce
years at this job
Tech Support
Configured and provided technical assistance on company conference planning and continuing medical education
software modules. Trained temporary staff and managed key production functions.
- Delivered qualitative technical support to external clients and their personnel through online help tickets.
- Handled key projects as part of varied accountabilities such as client report generation and supply procurement.
- Promoted from initial hire as a part-time employee to Production Supervisor and Account Manager.
Candidate Info
years in workforce
years at this job
IT Tech Support
Assisted in the restructuring of their IT Team. Grew the division with a new IT Vendor.
- Immediately impacted the company with great gains to server health and maintenance
- Desktop engineering, on-boarding and off-boarding of systems, inventoried them, setup and cleaned out all machines when required.
- Level 1 and 2 Help Desk assistance. Desktop Troubleshooting, Q/A Testing, and other general assistance given
- Videographer, Photographer, and Editor for all internal and external media promos.
- Trained all new employees on computer systems, gave seminars and live demos to company associates
- Project management duties for implementation of new technology, hardware, and software company-wide
Candidate Info
years in workforce
month at this job
Accounting
Master of Arts
Tech Support Specialist
Assisted merchants via telephone: sales, service, and repairs of credit card terminals
- Assisted merchants in troubleshooting their terminals to keep them operational.
- Worked closely with merchants helping them to download terminals.
- Swapped, replaced, and repaired merchants' terminals on daily basis.
Candidate Info
years in workforce
years at this job
Criminal Justice
Tech Support Supervisor
- Tested new products, software, and drivers and provided feedback to engineers before being released.
- Worked on creating troubleshooting documentation for customers.
- Created and maintained an internal knowledge base server for the tech support department.
- Interviewed and hired all tech support agents over the past year.
- Coordinated work schedules.
- Setup new employee systems with the required programs and tools for the job, as well maintained systems.
Candidate Info
years in workforce
years at this job
Associate of Science
Call Center Rep / Tech Support
Meet customer requirements through first contact resolution, assist callers with tech support regarding lottery terminals, order terminal supplies through SAP, escalate repeat calls to higher management, dispatch technicians when appropriate, record all call logs and transactions.
- Kept records of customer interactions and actions taken, including -transactions, comments, inquiries and complaints.
- Made 100 -150 calls per day both inbound and outbound calls
- Managed customers' database accounts, performed customer verification and processed applications, orders and requests.
Candidate Info
years in workforce
year at this job
Criminal Justice
Computer Science
Sales Representative/ Tech Support
- Assisted customers in picking out the correct computer for their use. Also, help pitch sales on tech support, accident protection, and virus protection.
- Also, help customers trouble shoot things that were wrong with their computers, and assisted in fixing their computers for them.
- Was ranked in the top 5% of the district for sales while working there.
Candidate Info
years in workforce
year at this job
Help Desk/ Tech Support
Responsible for making and adjusting client profiles
- Worked extensively with On-Q client information software
- Frequently support clients with issues via phone or email.
- Frequently followed up with clients to make sure their problem stayed resolved
- Consistently solved complex issues during heavy call traffic in a time efficient and professional manner.
- Demonstrated exceptional professional and responsive skills across a wide variety of areas.
Candidate Info
years in workforce
year at this job
High School Diploma
Tier 2 Tech Support
Tier 2 Analyst
- Utilize active directory to create new users and enabled / disabled users accounts within the database.
- Remotely adjusted VPN settings to ensure efficient and proper connectivity of workstations.
- Remotely installed and uninstalled computer hardware such as printers, card readers.
- Provided end users technical support RAPIDS CAC Creation and RAPIDS Applications.
- Assisted end users with Government common access card log-on into Windows XP & 7.
Candidate Info
years in workforce
years at this job
Tier 1 Tech Support Agent
Accept inbound calls from end-user requesting technical and customer oriented assistance.
- Procure technical guidance & understanding to end-user/customer.
- Resetting network passwords for users.
- Answering user questions and resolving issues via phone, or e-mail.
- Calls were 50 60 calls per day with an 85% First Call Resolution.
- Reviewed trouble tickets and escalated as necessary.
- Effectively listen and utilize probing questions to render expert solutions for end-user.
Candidate Info
years in workforce
years at this job
Secondary Tech Support Technician
Responsible for computers inventory, software distribution and imaging of computers
- LandDesk/Altiris and rapid Install Deployment console
- Familiar with Active Directory, Microsoft Office XP 2010 and 2011, Outlook
- Edline Superuser, Gradequick web, Smart Sync, Scholastic
- Configure and use WireCast for online broadcast ExamView Pro, FCAT test maker
- Configure and setup network including workstations, servers 2003 and 2008
- Setup and configure FTP sites and OpenVPN Servers
Candidate Info
years in workforce
years at this job
Medical Assistant
CSR II - Tech Support
Providing responsive technical phone support for internet, hardware, television, home phone, and home security products and services.
- Maintaining accurate information logs which entail recordings problems/symptom, analysis performed resolution and other information relevant to resolving the problem.
- Consistently meet and exceeded department as well as personal goals.
- Proactive and creative when faced with a challenging situation.
- Communicate well, maintain patience, and defuse customer frustrations.
- Developed trust and rapport with customer to provide great customer service.
- Assisted customers who are rude, frustrated or confused.
- Quickly learned and adjust to new information due to system and procedure change.
- When call volume was high able to resolve issues with limited support and time.
- Introduce and educated new or additional products and services.
Candidate Info
years in workforce
years at this job
Receptionist/warranty Administrator/tech Support
Answer and Transfer Multi-phone Lines
- Data Entry of All Promo and Warranty Request forms received
- Designed and Organized Warranty Department Data
- All other Office Duties Include: Faxing, Customer Service Phone Calls, Mail Stamp Machine, Copier/Scanner Etc.
Candidate Info
years in workforce
years at this job
Hvac-r
Hvac-r
Tech Support/customer Service Rep
Troubleshoot around 820 Business to Consumer issues per month via phone and email
- Provide tech support for sensors, alarms, and system communications
- Assist customers in various stages of permitting process
- Provide operations training to newest staff members
- Consistently receive high reviews from customer feedback, peers, and supervisor benchmarks
Candidate Info
years in workforce
months at this job
English And Linguistics
Tech Support
Assisted customer's with technical issues regarding their personal devices
- Managed time effectively
- Called customer's back to continue cases until a resolution had been found
- Mentored new hires
- Assisted new hires and peers with technical questions
- Resolved issues related to networking, software, and hardware
- Had been promoted within 3 months to a second level Technical Advisor
- Had been interviewed for a Networking IT position and received a recommendation from the head of IT for the position
Candidate Info
years in workforce
years at this job
Voice
Tech Support Analyst
Provided Remote help desk for customer base.
- Initiated troubleshooting analysis, reporting and documentation of network equipment, servers, printers, workstations, applications, and all associated systems for customers.
- Supported Avaya VOIP phone systems.
- Created and implemented policies and procedures for network infrastructure administration, backup, virus detection, and disaster recovery.
- Worked with Dnata (networking division of Emirates Airlines) in determining and recommending network configurations changes and optimizations.
- Assisted in determining and recommending network architecture, topology, standards and protocols.
- Assisted in developing network configurations.
- Assisted in installation, configuration, upgrading, maintaining and support of network equipment and software.
Candidate Info
years in workforce
years at this job
Visual Journalism
Tech Support Operator
Assisted professionals with tech support operations.
- Answered and transferred phone calls.
- Directed professionals to correct departments.
- Collected and entered data into iDesign access systems.
- Logged administration reconciliations.
- Guided professionals through computer processes.
Candidate Info
years in workforce
years at this job
Management Of Information Systems Bs
Junior Estimator, Tech Support
Responsible for all IT related solutions
- Installed hardware/software for all office computers
- Handled software maintenance and updates for all office computers
- Estimated material requirements and job cost for projects using PlanSwift
- Retrieved and organized project proposals and project related documents
Candidate Info
years in workforce
year at this job
College Prep
Tech Support Analyst
Identified by the company founder for exceptional customer service skills and was brought to the corporate offices to answer customer calls.
- Trained as a Tech Support Analyst to respond to phone and email
- Provide IT support to 188 stores in the company including correcting
- Perform a daily survey of all locations to adjust food costs and collect
Candidate Info
years in workforce
years at this job
High School Diploma
Computer Information Systems
Administrative/tech Support Assistant
Automated Invoice and contact processes
- Provided basic technical support assistance
- Responded to billing inquiries
- Assisted clients with new services and product orders; Presentation setup; Agile training
- Scheduled appointments; Schedule and lead meetings
- Data Entry 11000 kph
Candidate Info
years in workforce
months at this job
Liberal Arts
Tech Support Calls for The Bilingual Split
Proficient with taking calls and resolving customers issues in less than 9 Minutes
- Solving Network and device issues
- Extended knowledge in Mobile devices OS, like: Android, Windows, Leopard
- Merchant processor ; getting and translating approval codes
- Card Fraud Detection; verifying transaction, blocking and unblocking cards, creating and closing cases, and creating travel exclusions accordingly
- Card Activation; assisting cardholders through verification process
Candidate Info
years in workforce
months at this job
Installation / Repair Of Computer Systems & Network Management
Database Specialist / Tech Support
Provided assistance on the Retain Room Project to migrate the physical data (paper) to a digital one (STARLIMS database), this reduced the dependency of paper and also greatly increased the efficiency on searching and utilizing samples data for QA department annually reports.
- Successfully organized over 1,000 (Anesthesia) items in the Retain Room STARLIMS database system project.
- Collaborate with the database engineer and QA department to design the Retain Room database folder.
- Provided a project daily report to all IT and QA managers using Microsoft Excel.
- Troubleshoot software and hardware failures and determine network problems.
- Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
- Effectively changed all hardware replacement assignments (monitors, laptops, and printer's ink) to in-house users.
- Working with Active Directory to reset passwords and create new users.
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Iphone Tech Support Specialist
Provided technical support to customer for device/service related issues.
- Provided excellent customer service satisfaction for better customer experience for company branding.
- Met monthly metrics for customer satisfaction, issue resolution, Average handle time, and excelled in sales of company products.
- Met individual goals moving from technical support rep to floor support specialists, providing assistance to reps when calls are escalated.
- Was involved in Monthly meetings to assist with team building exercises, soft skills assessments and presentations. Also provide motivation strategies for overall team performance.
Candidate Info
years in workforce
years at this job
Liberal Arts
Engineering
Customer Care/ Tech Support Supervisor
Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Coordinate the activities of writers, directors, managers, and other personnel throughout the production process.
- Review film, recordings, or rehearsals to ensure conformance to production and broadcast standards.
- Monitor post production processes to ensure accurate completion of details.
Candidate Info
years in workforce
years at this job
Sales Representative/sr. Tech Support/customer Service
- Identify potential clients through targeted prospecting, cold calling and networking.
- Expanded dealer base to 250+ dealers.
- Responsible for yielding in 65+ dealers via cold calling.
- Increased sales 10%-25% quarter over quarter which resulted in $8M in sales annually.
- Handle and test RMA returns sent in by end user.
- Offer Tech Support to end users with product questions via phone, email and social media.
- Communicate with manufacture in Taiwan regarding issues and suggestions on product.
Candidate Info
years in workforce
years at this job
Associate of Science
Tech Support
Troubleshoot wide range of issues related to cable, High speed internet and VoiP
- Set up new accounts
- Assist customers with their computers, printers, phones and fax
- Maintain the integrity of Time Warner's network
- Assist customers making payments
- Educate customers on how to use and maintain their equipment
- Setting up trouble calls to assist customers that need extra attention
- Maintain high level of service through low handle times and low FCR while maintaining high CSAT
Candidate Info
years in workforce
years at this job
Enterprise Tech Support Sr. Associate
Provided level 1 assistance to enterprise customers on SAN, NAS, networking and software/OS.
- Provided technical support for alerts and email requests, escalated complex issues according to Dell knowledge base to ensure prompt and efficient resolutions.
- Utilized CRM, Delta, and Dell serve applications to track, manage and dispatch user issues to ensure accurate records and escalations.
- Primary support items: [company name] SAN and NAS Systems, networking, Windows server, Unix, VMWare, and Storage Center OS.
Candidate Info
years in workforce
years at this job
Associate of Science
Mass Communication
Tech Support Technician
Handle customer support via phone and e-mail for technical and navigational problems
- Retrieve voicemails and effectively communicate resolutions to users
- Enter and track all issues on [company name]'s CRM system, Zoho.
- Report customer issues through FogBugz, the company's ticketing system
- Promptly report all technical support issues to programmers and developers
- Provide back-up reception-area coverage, on an as-needed basis
Candidate Info
years in workforce
years at this job
Tech Support/sales
Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Solicit sale of new or additional services or products.
Candidate Info
years in workforce
years at this job
Business Administration
Specialist II Tech Support - Voice and Data
Diagnose and complete analyses to identify root causes to resolve roaming issues with GSM, GPRS and UMTS technologies.
- Coordinate with intra/inter-departments across all levels of the organization as well as externally with roaming partners and vendors to recommend processes and/or operational changes to prevent recurrences.
- Perform technical evaluation to identify, interpret, research, and correct service effecting issues while roaming.
- Utilize specialized knowledge of roaming, network systems, coverage areas, and various systems and tools to diagnose and resolve service issues.
- Utilize extensive knowledge and experience to troubleshoot, isolate, and suggest solutions for existing roaming issues.
- Handle high profile escalations and projects as they come from management.
Candidate Info
years in workforce
year at this job
Tech Support Specialist
IT Tech Support Specialist providing 1st and 2nd level support for an automotive supplier.
- Test hardware/software for compatibility with business client build
- Perform migrations from Windows Vista to Windows 7
- Level 1 Active Directory support
- Provide break fix repairs on Dell laptops and desktops
- Resolve customer application/hardware incident tickets
- HP and Dell Printer support
- Mobile device support for Dell tablets, IPhone, and Android
Candidate Info
years in workforce
years at this job
Computer Science
Qa/tech Support
Assist Customer Service with escalated customer issues, technical or otherwise
- Help troubleshoot software and hardware issues for entire office staff of 50
- Develop and Train new QA staff on testing system defects
- Create new and update standard operating procedures for bug tracking
- Assist accounting and the compliance department in defining system risks
- Maintain office network infrastructure and ensuring functionality
Candidate Info
years in workforce
years at this job
Computer Science
Lead Computer Tech Support Analyst
Provide on-site and Remote Desktop Computer Technical support to government customers on a variety of moderate to complex microcomputer technician issues.
- Identify and resolves technical problems working within a Windows 7/2008 environment. Provide technical support for LAN/WAN Administrator.
- Troubleshoot desktop hardware and software technical issues and interact with end users to identify current computing environments.
- Resolves PC hardware/software configuration problems and install hardware/software products and approved patches.
- Install and test personal computers, printers, and other peripherals.
- Configured, install, and troubleshoot firewalls
- Performs maintenance of security devices to include firmware updates, patching and hardware upgrades.
- Configured and verify VPN Technologies(GRE, DMVPN, and EVN)
Candidate Info
years in workforce
years at this job
Tech Support
Tier 2 Senior Technical Support Advisor in call center. (From November 2009)
- Supporting Tier 1 Advisors and customers with more difficult issues and situations involving the Apple iPhone, iPad and iPods as well iTunes software and accounts.
- Tier 1 Technical Support Advisor in call center.
- Supporting customers with hardware and software issues involving the Apple iPhone, iPad and iPods as well iTunes software and accounts.
Candidate Info
years in workforce
years at this job
Level II - Tech Support
Troubleshoot, maintain & resolve desktop and laptop hardware, OS and applications issues
- Answer customer calls and provide Level II Helpdesk support
- Clean malware and remove viruses from users computer and ensure that system is clean
- Install OS and replace/upgrade PC components and drivers as needed
- Network experience including DHCP, print servers, email servers, firewalls, routers, VPN
- Some familiarity with Linux operating system particularly Redhat (Centos)
- Working knowledge of LAN and WAN networking practices and proper network setup
- Sold office equipment and software upgrades to customers
Candidate Info
years in workforce
year at this job
Business Management
Nursing / Healthcare
It/tech Support Specialist
- Handle calls and manage emails for tech support issues of organization
- Held regular meetings to teach sales team as well as new support hires about new features of our CRM
- Rigorous testing and reporting of bugs with new updates and features for the website (Agency Matrix version 1.4-1.8) by working directly with programmers and creating/responding to service tickets
- Collaborate on various other issues including backups, conversions, certifications as well as new ways to improve the user experience.
- Ample customer service experience working directly with clients everyday
Tech Support Resume Success Stories
