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IT Field Technician Resume Examples

It Field Technicians provide customer support during field visits. Typical job duties listed on an It Field Technician example resume are diagnosing technical problems, determining proper solutions, installing hardware, upgrading computer applications, answering to client inquiries, writing service reports, and adhering to company procedures. The ideal candidate should be able to demonstrate the following skills in their resumes: computer proficiency, customer service, troubleshooting, effective communication, flexibility, and English literacy. Technical certification is available for those interested in an It Field Technician career.

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IT Field Technician Resume Samples

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Candidate Info

10

years in workforce

3

years at this job

AAS

Security & Network Technology

IT Field Technician

Implemented technical support for software, hardware, and connectivity issues for windows enterprise environment. Rendered timely resolutions to support mission-critical application users.

Earned solid reputation for resolving complex issues and providing exceptional customer service.
Designed and implemented new ticket design to prevent tickets from jamming in printer.
Provided technical support for 200+ users nationally.
Installed, configured and modified hardware and software to ensure optimal performance.
Monitored, logged and tracked all phases of help desk support using a ServiceNow ticketing system.
Created and tracked inventory in ServiceNow asset management.
Serviced ticketing kiosks, printers, scanners, routers, modems, laptop, desktops, and VPN
Assisted clients remotely with Bomgar Representative Console.

Candidate Info

1

year in workforce

9

months at this job

BA

Informatics

IT Field Technician

Assisted in setting up patch panels
Coordinated with project manager to find new and efficient ways to set up servers
Worked on punch-down blocks and assembled Ethernet cables

Candidate Info

19

years in workforce

1

year at this job

BA

English

IT Field Technician

Support of 500+ iPads, both through Casper and Configurator
Imaging, installation, and repair of desktop and laptop computers in an educational environment
Support, installation, and repair of printers in a Windows Server environment
Network troubleshooting of wired and wireless connections
Some Mac support including software and printer installations, as well as joining them to AD domains
Installation and support of AV equipment (ceiling speakers, ceiling mounted projectors, and in wall connections)

Candidate Info

15

years in workforce

2

years at this job

AS

Computer Science Equivalent

IT Field Technician

Provide technical support for a group of Long Term Care and Rehabilitation
Centers located throughout Pennsylvania and West Virginia.
Support including networks, workstations, peripherals, security, timeclocks and phone systems
Setup and maintain systems for remote field locations.
Overhaul customer equipment to maximize performance
Troubleshoot and diagnose equipment malfunctions

Candidate Info

3

years in workforce

2

years at this job

BS

Information Technology

IT Field Technician

Provides on-site support to teachers, staff and other personnel at designated school sites in order to prevent technical interruptions. Operating systems include Windows 7, Windows 8, Windows 10 and Mac OS. Software includes MS Office 2010, 2013 and Office 365.
Resolves open service request tickets and provides expertise for staff and faculty members.
Assess software, hardware and network troubleshooting issues to ensure that all technology is functioning at full capabilities. Hardware includes HP/Lenovo laptops and desktops, and Mac Desktops and laptops. Also included are student VDI virtual Desktops.
Proactively monitors the network in WhatsUp Gold both on-site and remotely to view the status of different routers and switches. Tracing ports back to the correct network closet using Wireshark. The network infrastructure consists of both Cisco and HP routers and switches.
Updating operating system, installing new patches and conducts system re-imaging when necessary using Norton Ghost software.

Candidate Info

43

years in workforce

2

months at this job

IT Field Technician

Troubleshooting hardware and software problems (on election day)
Security check for hardware devices on election period.
Control poll devices on all area in my zone.
Special training for replacement any level of hardware problem with backup devices on urgent.

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