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IT Field Technician Resume Samples
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0-5 years of experience
Implemented technical support for software, hardware, and connectivity issues for windows enterprise environment. Rendered timely resolutions to support mission-critical application users.
- Earned solid reputation for resolving complex issues and providing exceptional customer service.
- Designed and implemented new ticket design to prevent tickets from jamming in printer.
- Provided technical support for 200+ users nationally.
- Installed, configured and modified hardware and software to ensure optimal performance.
- Monitored, logged and tracked all phases of help desk support using a ServiceNow ticketing system.
- Created and tracked inventory in ServiceNow asset management.
- Serviced ticketing kiosks, printers, scanners, routers, modems, laptop, desktops, and VPN
- Assisted clients remotely with Bomgar Representative Console.
0-5 years of experience
- Assisted in setting up patch panels
- Coordinated with project manager to find new and efficient ways to set up servers
- Worked on punch-down blocks and assembled Ethernet cables
0-5 years of experience
- Support of 500+ iPads, both through Casper and Configurator
- Imaging, installation, and repair of desktop and laptop computers in an educational environment
- Support, installation, and repair of printers in a Windows Server environment
- Network troubleshooting of wired and wireless connections
- Some Mac support including software and printer installations, as well as joining them to AD domains
- Installation and support of AV equipment (ceiling speakers, ceiling mounted projectors, and in wall connections)
0-5 years of experience
- Provide technical support for a group of Long Term Care and Rehabilitation
- Centers located throughout Pennsylvania and West Virginia.
- Support including networks, workstations, peripherals, security, timeclocks and phone systems
- Setup and maintain systems for remote field locations.
- Overhaul customer equipment to maximize performance
- Troubleshoot and diagnose equipment malfunctions
0-5 years of experience
- Provides on-site support to teachers, staff and other personnel at designated school sites in order to prevent technical interruptions. Operating systems include Windows 7, Windows 8, Windows 10 and Mac OS. Software includes MS Office 2010, 2013 and Office 365.
- Resolves open service request tickets and provides expertise for staff and faculty members.
- Assess software, hardware and network troubleshooting issues to ensure that all technology is functioning at full capabilities. Hardware includes HP/Lenovo laptops and desktops, and Mac Desktops and laptops. Also included are student VDI virtual Desktops.
- Proactively monitors the network in WhatsUp Gold both on-site and remotely to view the status of different routers and switches. Tracing ports back to the correct network closet using Wireshark. The network infrastructure consists of both Cisco and HP routers and switches.
- Updating operating system, installing new patches and conducts system re-imaging when necessary using Norton Ghost software.
0-5 years of experience
- Troubleshooting hardware and software problems (on election day)
- Security check for hardware devices on election period.
- Control poll devices on all area in my zone.
- Special training for replacement any level of hardware problem with backup devices on urgent.
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IT Field Technician
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
