IT Field Technician
Implemented technical support for software, hardware, and connectivity issues for windows enterprise environment. Rendered timely resolutions to support mission-critical application users.
- Earned solid reputation for resolving complex issues and providing exceptional customer service.
- Designed and implemented new ticket design to prevent tickets from jamming in printer.
- Provided technical support for 200+ users nationally.
- Installed, configured and modified hardware and software to ensure optimal performance.
- Monitored, logged and tracked all phases of help desk support using a ServiceNow ticketing system.
- Created and tracked inventory in ServiceNow asset management.
- Serviced ticketing kiosks, printers, scanners, routers, modems, laptop, desktops, and VPN
- Assisted clients remotely with Bomgar Representative Console.