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Include These IT Support Engineer Skills
- Patience and Customer Support
- Problem solving and creativity
- Technical skills, including a language such as UNIX
- Experience working with various software, hardware and applications.
- A bachelor’s degree in a technology field, or an equivalent combination of education and relevant IT experience
The cover letter below is a good example of how an aspiring IT Support Engineer can demonstrate these skills and traits in an application.
Dear Mr. Lee:
I am submitting my resume to be considered for the advertised position of IT Support Engineer at Mazoo. I have a solid background in IT Support from past work experience and an education that will allow me to greatly contribute to the company in this role.
My degree in information technology provided me with the strong foundation to pursue work in IT Support. I served as an IT Support Engineer at LMT Technologies, where I provided desktop software and hardware support to a wide range of clients and products, including support for Windows 2003/2008 Server and Active Directory, Windows OS, Microsoft Office Suite and MFD’s.
The following are some additional highlights of my qualifications and experience:
Provided support for phone and email requests in a professional and courteous manner
Maintained detailed records of support provided in an incident management system
Installed and Configured mail clients on mobile devices
Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately.
My years of experience in IT support have prepared me well to exceed in the position of IT Support Engineer and bring great value to Mazoo. I am inspired by the work being done by your company and am excited by the opportunity to join the team. Thank you for your consideration, I look forward to hearing from you.