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IT Support Technician Resume Samples
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Candidate Info
years in workforce
years at this job
Computer Science
IT Support Technician
Utilized strong interpersonal skills and ability to solve problems timely and effectively through the support of 85 end-users across multiple organizations.
- Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec 2012.
- Increased technical knowledge through supporting the Graham Partners data migration to an updated domain.
- Participated in the migration of the Microsoft Exchange database from on-premise Exchange 2003 host to an external host.
- Performed on-site visits of Graham Partners portfolio companies in an effort to identify and improve on current information technology systems.
- Assisted in the planning and implementation of a help desk service ticketing system.
- Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times.
Candidate Info
years in workforce
years at this job
High School Diploma
Associate of Science
IT Support Technician
Provided maintenance and development of bug fixes and patch sets for existing web applications and GPS systems.
- Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.
- Ensured network, system and data availability and integrity through preventative
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Managed firewall, network monitoring and server monitoring both on- and off- site.
- Installed and updated GPS systems for ambulance maintenance to ensure accurate
Candidate Info
years in workforce
years at this job
Music Technology
IT Support Technician
Prepared and deployed Kronos integration to the ABE2 HR team including the education of MyTime through its changing phases
- Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers
- Remedied customer computer hardware/software issues utilizing background knowledge and SOPs
- Created and completed projects in order to bring our department to a higher standard
- Developed and trained current and new technicians in new and current processes
- Wrote network and hardware change managements, and efficiently completed
Candidate Info
years in workforce
years at this job
Business Administration
IT Support Technician
Aided in Maintaining Route Accounting Software which monitored the receipt, sale, palletizing, delivery and payment for all inventory and company merchandise
- Administered GPS and Fleet Maintenance software solutions
- Conducted training sessions on use of R.A.S. and GPS Software
- Developed custom SQL reports for R.A.S. and Fleet Maintenance for use with SQL Server Reporting Services
- Implemented Web Ordering Portal with R.A.S. to give customers insight to upcoming deliveries, balances from previous orders and a means of 24/7 order placement
- Fielded support calls from employees working in four locations and throughout Eastern North Carolina pertaining to Software Issues, Computer Hardware, and Mobile Devices
- Coordinated with software vendors to resolve any issues that needed programing changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users
- Created, monitored and tested Backups of critical files and applications within virtual environment using physical and virtual backup utilities
Candidate Info
years in workforce
years at this job
Psychology
IT Support Technician
Coordinated with global organizations as the Audio/Visual and Videoconferencing event planner
- Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Acess, Excel, Outlook
- Maintained department inventory and software databases
- Served on the company's transportation committee, helped re-orient employees during a significant bus service
Candidate Info
years in workforce
years at this job
Computer Engineering
Communication
IT Support Technician
Provided complete technical support and guidance to users for all software and hardware.
- Maintained the LAN TCP/IP network.
- Executed the first level of Network Administration
- Provided troubleshooting for Windows XP, 7 and Windows servers 2003/2008.
- Installed and configured Cisco IPphones, Switches and Routers.
- Installed and managed the Domain controller, File Server and Print Server.
- Created and defined AD groups, users and user permissions.
- Created network diagrams using Microsoft Visio.
Candidate Info
years in workforce
years at this job
Exercise Science
Client IT Support Technician
- Provided company-wide first level technical support for all IT requests, which included 50+ calls daily
- Diligently resolved all priority issues in key departments, including Mortgage Loans and Executive Support
- Assisted employees with Microsoft Outlook setup, migration, and troubleshooting
- Escalated issues as needed and maintained communication with customer and assigned technical teams
- Achieved high customer service ratings on all resolved trouble tickets
Candidate Info
years in workforce
years at this job
Design
IT Support Technician
Installed selected software, maintained proper security levels and access rights.
- Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.
- Coordinated workflow to ensure effective overall operations in the department.
- Consulted with system users on specific project requirements designating priority.
- Routinely inspected all supported hardware, identifying all potential problems and repairing the same.
- Ensured a maximum level of service and satisfaction to 2,200 system users.
- Maintained systems and maximum resources for 2,200 users.
- Programed and wrote procedures to assist in day-to-day function of the network.
- Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT and Novell Network Administration in order to preform and trouble shoot all tasks effectively.
- Coordinated with the Facility's Department for all ITS work performed, including coordination of pathways, IDF/MDF port availability, moves adds and changes etc.
Candidate Info
years in workforce
year at this job
Business Administration
IT Support Technician
Provided company-wide support on hardware, software, networking; general training and support for employees
- Delivered support to 90 staff members and 200 contractors; at home and in office; on 3 continents and multiple time-zones
- Liaised with multiple global IT vendors and telecommunications partners
- Created extensive documentation on processes and programs
- Coordinated with Human Resources and Customer support departments in order to create a better
Candidate Info
years in workforce
years at this job
Electronics Technician
Network Administrator/ IT Support Technician
Managed the day-to-day IT operations in support of a rapidly fluctuating commodities market.
- Provided phone support, desk-side technical support and bench-top diagnosis and repair.
- Performed various SQL database administration tasks to include; the creation of SQL databases, administration of existing databases, and running real time data report queries.
- Created support documentation and training for multiple teams.
- Introduced new technologies to streamline the support flow and improve customer relations.
- Maintained the company's external web presence and internal intranet site. i.e. http://www.crabel.com.
- Designed and implemented a new Data Center to support the expansion of our data infrastructure needs.
- Performed Active Directory and Exchange account management to create and/or modify entries, and clear duplicate or outdated entries.
Candidate Info
years in workforce
months at this job
Network And Communication Management
IT Support Technician
Responsible for the installation, management, maintenance, and capacity planning for computing and network infrastructure. Areas of responsibility include, but not limited to, hardware and software for workstations, full user support, and technical problem resolution.
- Provided help desk support: Provided support and technical training on hardware and software to end users. Set up and maintained the operations of all computer systems and other technologies.
- Performed diagnostics: Troubleshot system issues, documented help desk tickets and resolutions and maintained equipment. Troubleshot problems with a variety of computer operating systems and hardware configurations.
- Managed technical equipment: Supported 60 office employees and 100 plus field workers
Candidate Info
years in workforce
years at this job
Commercial Space Operations
Mechanical Engineering
IT Support Technician
Installed and configured operating systems and computer applications
- Tested and evaluated new technology and equipment
- Troubleshot system and network problems at headquarters and worldwide campuses
- Repaired equipment and replaced parts
- Diagnosed and solved hardware issues such as printers, desktop/laptop machines including Macintosh
Candidate Info
years in workforce
year at this job
Mis
IT Support Technician
Provide first level store systems support for the company's backend applications and devices.
- Promptly responded to incoming calls and accurately created detailed tickets to be escalated to specialist when needed.
- Quickly learn to master new technology to better provide outstanding support to the associates.
- Highly self-directed enabling accurate decision making such as when and what servers need to be bounced to improve overall system performance.
- Successful as part of a team to get the job done.
Candidate Info
years in workforce
year at this job
International Business
IT Support Technician
Level 3 multi vendor support to 3,000+ users. Resolved system hardware/software problems. Documented end-user interaction using Remedy.
- Supported desktop, laptop, server, peripherals and LAN
- Installed LINUX hardware and software
- Installed new systems using Enterprise network imaging
- Performed data recovery and destruction
- Managed IT equipment depot and shipping for East Coast Region
- Inventory management of 2000 + devices
Candidate Info
years in workforce
months at this job
Automotive Technology
Physics
IT Support Technician
- Installed and tested over 100 computer systems, displays are related equipment throughout Broadmoor Hotel in two days in preparation of the 28th annual National Space Symposium and Cyber 1.2.
- Provided technical support to graphic designers leading up to the symposium insuring no deadlines went past due because of computer malfunctions.
- Supported registration check-in and speaker check-in personnel to insure no problems occurred because of computer malfunctions while checking in over 9,000 guests.
- Devised a no cost solution to run multiple question and answer sessions during the symposium saving the foundation over $2,000 from unneeded equipment.
Candidate Info
years in workforce
years at this job
Business Information Systems
Global IT Support Technician
Provide ongoing departmental, technical and development support to maintain and/or enhance existing hardware, software, and processes by handling installations, upgrades, deployments, project management, the diagnosis of issue severity, problem resolution, service recovery, and service continuity.
- Provide status reports on active problems by documentation within HP Service Manager ticket system.
- Coordinate and implement movement and relocation of business units and their necessary technical equipment to facilitate growth across company locations
- Coordinated, implemented, and supported voip phone upgrade for approximately 3000 users
- Coordinated and supported windows 7 upgrade for approximately 1500 users
Candidate Info
years in workforce
years at this job
Computer And Electronics Engineering Technology
Programming For Business
IT Support Technician I
Provide installation, maintenance and support to users of desktops, laptops, printers, portable and smart phone devices.
- Provide support for Windows, Citrix, GE IDX, Allscripts and other Information Technology end user support functions.
- Responsible for resolving day to day issues and acting as liaison between IT and assigned end users.
- Team lead during the deployment of 450 thin-clients for the Citrix upgrade. This included gathering information, working with the site directors in planning for the late night deployments.
- Successfully implemented an inventory tracking system used to track the thin-clients 450 thin-clients deployed and computers at each site.
- Co-created a hardware independent image for Windows XP that resolved a puzzling issue that one of the doctors experienced. Because of the success of the image, this is the standard image used across all computer systems.
- Assisted manager in gathering information for different parts of the IT Department in preparation for the move to our new Mission Hills building.
- Providing service to all of our Santa Clarita sites, which includes 5 of 13 sites.
Candidate Info
years in workforce
years at this job
IT Support Technician
Technical lead on Windows 7 upgrade project
- Coordinated with departments to replace outdated equipment and performed
- Provided level 2 technical support on-site and by remote desktop assistance
- Imaged computers and installed software for end-users utilizing Altiris
- Trained other IT team members and end-users by creating documentation and by providing demonstrations
Candidate Info
years in workforce
years at this job
Telecommunications Management
IT Support Technician
Responsible for testing new FIPS encryption on the [company name] drives.
- Assembled and repaired all drive equipment coming into the company.
- Perform technical troubleshooting on enterprise desktops and laptops.
- Install, configured and cable all networking equipment within the environment (configured VoIP phones and Netgear port switch, ran all cabling to the cubicles and offices and installed the wireless routers.
Candidate Info
years in workforce
years at this job
Business Information Systems
IT Support Technician
Install and maintain end user hardware and server hardware, troubleshooting both hardware and software issues that occur. Coordinate with third party vendors to install and maintain their hardware and assist with troubleshooting. Add, edit and remove users from company systems as needed.
- Setup, configured and deployed user hardware.
- Respond to end user requests and troubleshoot issues. Supported approximately 300 end users
- Worked with third party vendors to purchase, configure and deploy servers, switches and software for construction of two new buildings and remodeling of four existing facilities.
Candidate Info
years in workforce
years at this job
Information Systems
IT Support Technician
Regularly provided technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
- Replaced faulty hardware: RAM, PSU's and hard drives.
- Remove malware infections using an assortment of tools/techniques.
- Managed email accounts within the mail server.
- Expanded wireless connectivity using secondary routers, and signal repeaters.
- Researched and replaced faulty motherboard with comparable models when an exact replacement couldn't be found.
Candidate Info
years in workforce
years at this job
Associate of Applied Science
IT Support Technician
Provided technical assistance to computer system users. Answered questions and resolved computer problems for clients in person, via telephone or from remote location. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems within a Windows 7 pro platform environment
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
- Managed inventory of new computers VivaDesk tracking software
- Assisted clients on requested password issues and reset requests with Active Directory in a hosted environment
Candidate Info
years in workforce
year at this job
Computer Information Science - Network Security
Computer Information Science - Cloud Computing
IT Support Technician
Provided front line phone queue support for customers.
- Entered detailed information for each call into the call tracking system.
- Responsible for handling all call through resolution in a timely manner.
- Consistently exceeded customer expectations for service quality and identified needs and solutions for improving customer experience.
- Able to promptly answer technical support related email, phone calls and other electronic communications.
- Understanding of Military terminology and Army Training programs.
Candidate Info
years in workforce
years at this job
Technology
IT Support Technician
Manufacturing Facility with approx. 70 local employees, More than 500 employees worldwide in 7 locations
- Provide desktop support for over all users by phone, remote control or in person as needed to minimize downtime
- Planned and implemented on-line FAX system (Ring Central) to replace antiquated analog system, realizing a 100% savings.
- Support plant as necessary on a 24-7 basis to limit system down time.
- Identify, isolate and repair computer equipment and printers showing wear and tear as well as during preventative maintenance routines
- Responsible for new computer setup and upgrades as directed by IT manager.
- Provide user training as needed to help support users with changes in technology
- Setup and manage smartphones as well as coordinating global coverage for travelers.
- Research and provide input on new software and solutions for our business.
Candidate Info
years in workforce
months at this job
Active Directory 2008/2012 & Group Policy
Windows 7
A+ Hardware & Software
Lead IT Support Technician & Marketing
- Assisted with the joint venture between two of the major mortgage brokers in Chicago, Key Financial Investment Co. and [company name]
- Standardized IT processes regarding procurement of hardware and software needs, technical training and user documentation for peers and other staff
- Assisted department staff and employees on the installation, configuration, and ongoing usability of desktop workstations, peripheral equipment, mobile devices and software within established IT standards and guidelines, which consisted of 100 employees
- Created and marketed several presentations and designs for the new construction of a five-star luxury hotel in the Dominican Republic, The Grand Pearl
Candidate Info
years in workforce
years at this job
Information Technology
Information Technology
IT Support Technician
Manage users in Windows Server 2008, Active Directory, Exchange, ScriptLogic
- Developed group polices to automate folder redirection, snpmwalk queries for printers, and file backups for Softros messenger settings.
- Managed users access to building doors, Websites(Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc)
- Troubleshooting of switches and access points.
- Daily Helpdesk support for 350+ users.
Candidate Info
years in workforce
year at this job
Business Administration Management
IT Support Technician
- Repaired, configured, software installations of Windows XP, Macintosh
- Repaired Windows based issues including virus removal, spyware, root kits
- Documented information problems or issues within a ticketing system
- Provided remote and onsite support for PC’s and Macintosh
- Installed, configured, and maintained Windows 7
- Support Windows 7, HP, DELL, desktops, laptops, Monitors
- Enterprise support Windows XP, Macintosh OS X desktops, laptops
Candidate Info
years in workforce
year at this job
Network Management
IT Support Technician / Desktop/rsw/logistics
Provided computer help desk support via telephone communications with end-users.
- Troubleshot and resolved desktop, network, and systems issues Extensive use and training of Windows XP, Windows 7, some Mac Os and, documented help desk tickets/resolutions
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
- Manage and repair many different print queues. Troubleshoot print servers and remotely manage sessions.
- Resolved support issues in real-time via chat and remote desktop connections
Candidate Info
years in workforce
months at this job
It Support Technician
Provided end-user technical support for computer and LAN related issues
- Setup, deployed, and maintained end-user PC's, Printers, scanners
- Assisted in discovery, research and resolution of technical issues.
- Monitored and responded to phone and e-mail requests for technical support
- Maintained Help Desk specific applications and assisted in refining procedures
Candidate Info
years in workforce
years at this job
Business Aab
IT Support Technician
Installation of new computer systems, printers, network switches, wireless access points, and other various equipment
- Troubleshooting, testing, repairing, and replacing hardware components
- Diagnosing and repairing faulty network components and network connections
- Routinely updating and maintaining a variety of Windows operating systems including Windows 2000, XP, 7, 8, and Server 2003
- Perform the role of System Administrator for the Head Start program, ensuring the security of data in the ChildPlus Software database.
- Running category 5 cable throughout the building and installing RJ-45 jacks to add to existing network
- Overseeing employee training in Microsoft Office, Lotus, Adobe, and WordPerfect
Candidate Info
years in workforce
years at this job
Communication
Computer Science
IT Support Technician
Provide exceptional customer service and high level client support for more than 2000 end users
- Provide a high level client support for computer and laptop end-users
- Analyze technical needs and install, monitor and maintain end-user workstations, PC hardware, software, and network devices such as network printers(HP, Kyocera, Sharp), Cisco routers, Cisco switches, wireless access points
- Utilize extensive technical skills to create and deploy servers and VPNs to increase corporate efficiency
- Analyze databases to spot trends and underlying issues and resolve any issues discovered in a timely manner
- Document troubleshooting steps and provide information to developers and system administrators when needed
- Close more than 400+ helpdesk tickets involving more than 20+ unique applications over the course of 1 year
Candidate Info
years in workforce
year at this job
Computer Science
Progress
IT Support Technician
- Provided customer support for remote and local users throughout North America
- Setup and serviced PCs, Laptops, Thin Clients, and Servers
- Organized and maintained IT hardware and inventory tracking databases
Candidate Info
years in workforce
years at this job
IT Support Technician Ii-digital Imaging Center/printshop
Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service.
- Work closely with graphic design department for various campaigns.
- Perform various print-shop duties - e.g. scanning, printing, binding, etc.
- Scan/Print GIS maps using Oce Color Wave 600 printer and Oce TC4 scanner.
- Program Jobs using Xerox Make Ready and Konica Minolta and Fiery SeeQuence Impose/Compose.
- In charge of preparation of engineering standards and specifications to bid.
- Received two awards for Excellence in Customer Service and one award for Above and Beyond the Call of Duty.
Candidate Info
years in workforce
years at this job
IT Support Technician
Support corporate and regional offices staff of over 500 employees at several levels
- Deploy laptops and desktops using SCCM imaging and remote tools
- Support regional facilities and traveling users with mobile hardware (1,200 employees)
- Encrypt and secure company hardware
- Provide after hours on-call support (rotating shift)
- Support of both Apple and Android mobile devices (mobile phones & Tablets)
- Provide technology refresh for all departments as needed
Candidate Info
years in workforce
years at this job
Network And Communications Management
IT Support Technician
Investigate, troubleshoot, and resolve computer hardware, printer, and networking problems
- Perform administrative tasks involved with creation, deletion, and changes for MS Windows XP & 7 user accounts using active directory on Windows Server 2008
- Responsible for installation, configuration, and troubleshooting of the following software products: Microsoft Office Suite, MS Windows Operating Systems, MS Exchange, Backup products, McAfee Anti-Virus, Anti-SPAM products, and Remote Access methods
- Respond to correspondence and requests for information pertaining to patient reports or IT related issues
- Assist in review, correction, and distribution of final patient results reports by fax, email, and FTP medium
- Responsible for new workstation setups and termination of equipment. Responsible for relocation of employee equipment
- Perform daily backup of server data files and media
Candidate Info
years in workforce
years at this job
Communication Arts & Science
IT Support Technician
Manage user account administration (password resets, permissions changes, and account lockouts)
- Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users
- Perform re-imaging using SCCM and Casper for Windows and Mac machines
- Provided desk side support for various hardware, software, and network connectivity issues
- Assisting Network Administration and System administration teams as needed
- Performed basic networking configurations such as activating ports and submitting printer reservations
- Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional
Candidate Info
years in workforce
years at this job
Communication Arts & Science
IT Support Technician
Manage user account administration (password resets, permissions changes, and account lockouts)
- Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users
- Perform re-imaging using SCCM and Casper for Windows and Mac machines
- Provided desk side support for various hardware, software, and network connectivity issues
- Assisting Network Administration and System administration teams as needed
- Performed basic networking configurations such as activating ports and submitting printer reservations
- Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional
Candidate Info
years in workforce
years at this job
Information Systems
Associate of Science
IT Support Technician & MIS Analyst
Perform maintenance on servers by analyzing memory usage, storage, scheduling reboots, replacing failed drives, and reviewing generated reports and statistics
- Administer front end of company MRP system working with forms, permissions, utilities, licensing, settings and updates
- Maintain company's Exchange server by checking service health, analyzing usage, verifying email retention, filing support tickets, licensing, renewals, reporting, and mail flow rules
- During a move, coordinated with contractors to have proper and timely installation of network infrastructure, internet service, server room layout and setup, security cameras, alarm systems and electronic access control systems
- Set up, maintain and troubleshoot PCs, Macs, printers, IP phones, firewalls, routers, access points and other network & PC hardware
- Run scheduled sales and stock reports for management and reconciled inventory at 10+ warehouses on a monthly basis
Candidate Info
years in workforce
months at this job
IT Support Technician
Imaged new PCs; built to individual user's software usage.
- Completed backup of user data.
- Deployed and installed units; restored user's data; troubleshot issues.
- Interaction with all levels of management.
- Troubleshot Windows, Networking, Blackberry, Administration and working knowledge of DNS & DHCP.
- Took calls and supported in-house users with day to day issues.
- Troubleshot MS Office & in-house products, various O/S & VPN Remote Access, remote users desktop via SMS, Net meeting & Windows Remote Session.
- Utilized Active Directory, System Management Service, Path Manger, Print Manager, Remedy, Lotus Notes Net meeting, MS Outlook, Cisco Phone Manager, Message Manger, Notes 7.5 Chat.
Candidate Info
years in workforce
months at this job
Science
Information & Computer Security
Plant IT Support Technician
Provided first and second level support for 500+ end users within then plant.
- Direct on-site and on-call infrastructure support providing issue identification, diagnosis, and resolution of all deployed systems.
- Research various problems to provide appropriate responses to end users or departmental staff.
- Managing software and hardware inventories for all Plant IT Systems (Windows XP, Windows 7, SharePoint 2010 and Office 2010).
- Coordination of the repair, receiving, staging, configuration, transportation, and installation of plant IT infrastructure components and associated software that includes but not limited to: Desktop and Laptop PCs and Workstations (Windows, UNIX, Linux) Servers (Windows, Linux), Printers/Plotters, Barcode readers and scanners. In-Plant communication device such as desk/cell phones, pagers, and radios, Mobile Radio Terminals, Plant networks.
- Provided help desk support using a ticket system called Request Center
- Created and reviewed User Documentation
- Other duties as assigned by immediate supervisor.
Candidate Info
years in workforce
years at this job
Accounting
Accounting I Certification
IT Support Technician
Create custom reports using VBA Flexibility and Crystal Reports to meet the needs of management
- Support IT Director to maximum system uptime and minimize workload
- Assist accounting in balancing variances between sales, cost of goods and inventory accounts
- Support staff and provide training as required on the use of the ERP system
- Assist VP of Manufacturing, working with suppliers on pricing, quality and delivery times
- Schedule production based on customer requirements
- Perform internal audits and corrective actions per ISO 9001 quality procedures
Candidate Info
years in workforce
months at this job
Network Systems Administration
Federal Work Study/ IT Support Technician
Repair/ build, configure Computers
- Built, designed and configured portable servers which enabled students to experience hands-on computer networking using Server 2008 and Active Directory with and without VMware.
- Re-image computer hard drives using Clonzilla software
- Provide desktop support services for students.
- Troubleshoot Software and Hardware
- Trained and oriented students on use of hardware and software.
Candidate Info
years in workforce
years at this job
Business
IT Support Technician Trainee
Provided PC technical support for approximately 320 end users.
- Installation and upgrade of computer hardware and software.
- Ensured the correct installation and operation of system hardware, operating systems, and software systems, and all related procedures and policies of the company are adhered to.
- Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events.
- Provides varied tasks relating to the direct support of end users of instructional technology systems and services for both classroom and public event purposes.
- Build, replace and repair various brands of PC's.
- Maintained hardware and software and in recovery of lost data.
Candidate Info
years in workforce
years at this job
Management
IT Support Technician
Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting clients sites.
- Diagnosis of desktop, application, networking and infrastructure issues.
- Troubleshoot PC's, laptops and mobile devices.
- Providing 1st/2nd line support to users.
- Installation and support of telecommunication equipment.
- Working closely with software suppliers to resolve operational issues.
Candidate Info
years in workforce
years at this job
Anthropology
IT Support Technician
Provide support via telephone, hands-on and remote access software (Remote Desktop/Remote Assist) to end users by locating and resolving hardware, network and software issues.
- Install, configure, support and perform troubleshooting on Windows version XP, 7 and 8 operating systems, licensed software and hardware devices.
- Utilize anti-virus software to locate and remove viruses, malware, spyware, etc. Install and periodically update anti-virus software such as Symantec Encryption and Malware Bytes.
- Perform imaging, driver updates, and system restores on request or as required by corporate policy.
- Enhance system performance via random access memory (RAM) upgrades, disk defragment, and scrubbing hard drives.
- Research, analyze and recommend new hardware and software technologies to increase speed and efficiency.
Candidate Info
years in workforce
years at this job
Business Management
IT Support Technician
Maintained 250+ user network
- Performed network equipment maintenance and installation
- Performed PC hardware upgrade and maintenance
- Maintained quality control of PC software and hardware inventory
- Maintained Building Security Swipe Card System (WinPak)
- Maintained BackupExec (disk and off-site tape backup) and HandyBackup of server and client information
Candidate Info
years in workforce
years at this job
Applied Science
It Support Technician
- Worked with a small team of technicians to support 1000+ employees, spread across the globe
- Served as the primary point of contact for internal support of the Palantir Metropolis group (100+ employees)
- Served as one of the principal interviewers for the IT Support team (50+ interviews in the first year)
- Responsible for the creation, maintenance, and improvement of the corporate Mac image
- Participated in weekly on-call rotation, ensuring 24/7 coverage of urgent technical issues
Candidate Info
years in workforce
years at this job
IT Support Technician
Provide IT support to User Accounts, Windows Computers, Printers, VOIP Phones, and Network
- Troubleshooting Windows, Email, MS Office, 3rd party software, phones/tablets, and VPN access
- Imaging Desktops, laptops, and tablets
- Track IT related problems via Trouble Ticket System
- Perform proper maintenance on IT related Equipment (RMA, Liquidation, Deployments)
Candidate Info
years in workforce
months at this job
Software Engineering
IT Support Technician
- Provided systems administration and desktop support to an office of 500+ employees
- Installed software and configured computers, printers, voice and data systems
- Assisted users in setting up workstations, printers, conference room phones and bridges
- Configured and resolved network printer problems
- Provided phone, email and in-person customer support services to users
- In coordination with Network Operations, activated ports/drops and assisted with moves, add-ons, changes or removal of the IT equipment
- Assisted with inventory and asset management of IT hardware and software
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