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0-5 years of experience
Perform 24/7 support for Executives and their staff with complete PC, laptop, peripheral, PDA, and office and home network support
- Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
- Supported IT Projects with end-to-end system solutions
- Consulted individuals and groups on computer equipment needs and recommended upgrade options
- Support and deploy, Windows 2000, Windows XP, Microsoft Office and other office environment software
- Manage and administered Microsoft server 2000 and network infra-structure
0-5 years of experience
Client Support and Engineering - subgroup of NIBR IT, focuses on providing Tier III support to our end user community of between 350 - 700 scientists and researchers. Resolve Complex Support Issues: Triage issues escalated from the NIBR IT Service Desk.
- Successfully led training from Lotus Notes to Outlook & from WinXP to Windows 7.
- Built and configured customized machines for new hires and replacements for existing users.
- Led local IT team as needed.
- Developed creative solutions & workarounds for complex IT issues to minimize client downtime.
- Provided training to newer IT technicians.
- Repaired and fostered great client relationships.
6-10 years of experience
Creatively designed and supported leading edge IT solutions comprising multiple application servers, network equipments, storage architecture, network monitoring and backup/disaster recovery strategies. Additional responsibilities included development of IT strategies, assist upper management in planning/upgrading latest technology trends and maintain positive business relationship with technology vendors and customers.
- Led a team of IT Professionals along with multiple outsourced technology contractors (EMC and Fusion Storm) for a year-long project to strategize IT infrastructure upgrade plans for a multisite organization. The project resulted in improved application performance and reduced administration overhead cost by 30%.
- Implemented Barracuda secure email gateway along with Symantec Enterprise vault email archival solution to improve security and content discovery, resulting in reduced storage footprint and costs by 40%.
- Enforced rock solid network security by implementing UTM Firewall (Sonicwall TZ190, Pro 2040) with built in IPS, vulnerability scanning/remediation (GFI LAN Guard) along with centralized Symantec Endpoint protection.
- Optimized performance and strengthened network by employing fibre optic storage infrastructure based on EMC Clariion CX3-20C SAN, Brocade DS-220B combined with hybrid (Fibre and SATA) disk array enclosures.
- Configured EMC Navisphere utility for disk array monitoring/reporting, write cache, performance analytics, degraded RAID and busy IOPS charts to help diagnose storage bottlenecks.
- Launched internet customer document portal (Vialect) based on SQL 2005/IIS 6.0 along with HTML page layouts. Established document sharing utilizing secure 2-Factor (Phonefactor) authentication.
6-10 years of experience
Specializing in planning, building, or upgrading existing infrastructure, optimizing performance, while evaluating existing hardware/software; Suggesting minimal/optimal requirements by offering the most efficient and cost friendly solutions, including products and services, for SMB customers.
- Recommending disaster recovery solutions, preventative maintenance, network configuration as well as recommending future network and computer policies to protect IT assets and insure compliance.
- Increased annual sales by 50% for two consequent years through trade-in and discount campaigns.
- Established strong contacts with vendors, enrolled in partner network with industry leading companies to deliver reliable and suitable products and business solutions.
- Hired, trained and managed a team of five people to work over custom projects.
- Managing servers, monitoring health checks, and preforming contract and deal negotiation.
0-5 years of experience
Oversaw the deployment of large Infrastructure, Messaging, Directory and Application engagements. Focus placed on the assessment, planning, implementation and integration for Notes/Domino deployments and other e business applications. Conducted workshops to engage customers in strategy development in order to produce a road map that would assure the selected technologies fit the client's needs. Ensured that assigned engagements were profitably managed and all project deliverables met expectations. Served as primary Lotus Consulting Technical interface to the client throughout the project lifecycle.
- Planned and designed a 10,000 user Domino infrastructure running on an IBM zSeries mainframe for the purposes of messaging, applications and enterprise directory services. Completed the deployment from a Microsoft NT environment on a fixed, tight budget before the scheduled production date allowing us time and money to take on an additional directory services project.
- Planned and designed an LDAP directory synchronization project using standards-based PERL programming to implement directory services to the IBM mainframe. This saved the customer approximately $30,000+ a year in maintenance costs of an existing outdated, customized directory application.
- Organized and managed a complex team of consultants by acting as the technical lead and subject matter expert at a very large Domino infrastructure engagement. This allowed us to be more efficient and produce better results to meet our budgetary requirements.
- Subject matter expert for an end-to-end complex multinational roll out of a Notes/Domino infrastructure deployed across 48 Domino servers, running Microsoft NT, serving 18 business units throughout the world. Helped coordinate and provide on-site assistance for the client software deployment and training. Worked closely with and helped manage the development of the deployment tool.
- Planned and designed a Domino messaging infrastructure for the City of New York, concentrating on co-existence and directory services with an existing IBM Office Vision system. Helped save tens of thousands of dollars by deploying a "web based" client to the end users instead of the standard Lotus Notes-based client.
0-5 years of experience
Provided base level support for technical issues: hardware, software, printing, installation, word processing,
email, and operating systems.
- Handled up to 20 support requests per day.
- Resolved virus and malware issues with a 95% success rate.
- Performed testing and problem analysis for server, desktop, and IT infrastructure.
- Prepped new laptops and desktops for deployment; installed software and operating systems.
- Backed up and restored data, operating systems, files, and drivers.
- Managed call flow and prioritized response efforts.
- Utilized diagnostic tools and strategies to solve technical issues and provide preventative maintenance.
6-10 years of experience
Provided maintenance and support for internal Windows and Linux servers, and users' workstations.
- Upgraded network hardware and migrated the environment to Windows SBS 2008, including migration from Exchange 2003 to 2007. A Blackberry server was installed to provide messaging access for smartphone users.
- Configured VPN among four offices using SonicWall appliances.
- Upgraded and migrated environments to Windows SBS 2003and later to SBS 2011 for 3 other offices.
- After the updates and equipment consolidation, the maintenance cost was reduced, and users' access of resources was improved.
- Deployed ESET AV solution across company. This action simplified the deployment of new software upgrades due to the push technology used.
0-5 years of experience
Responsible for all Information Technology systems (data & voice) and daily operations.
- Implemented data security safeguards and security monitoring systems, due to industry compliance requirements.
- Managed Windows SBS 2003 Servers (systems administration, upgrade and replace components and peripherals).
- Researched and initiated a plan to implement a disaster contingency planning and recovery solution.
0-5 years of experience
Implemented CRM to streamline and structure sales, marketing, service and support processes in the company
- Implemented HRMS with ATS software and developed key reports to ensure efficiency within the recruitment process
- Opened and managed a new IT consulting branch in Bangalore, India
- Managed five employees ensuring successful operations of day-to-day business processes
0-5 years of experience
As part of the Institution Configuration Team, managed projects designed to support and enhance customer processing methods. Provided technical support and table maintenance for new and existing financial institutions and merchants on the [company name] payment processing system. Prioritized and fulfilled requests from various lines of business to support the institutions configuration and provide timely resolution for impending issues.
- Defined standard operational criteria for new financial institutions and merchants in the customer information tables.
- Modified credit and debit customer processing methods in real time to meet changing requirements.
- Provided custom reports and file transfers as requested by customers.
- Updated and maintained credit authorization systems.
- Applied gift card restrictions, security and fraud prevention methods for merchants desiring to issue gift cards.
- Performed onsite and offshore training in gift card and credit authorization table maintenance.
- Created workflow charts and operational documentation for onsite and offshore teams.
0-5 years of experience
Built an R&D computer infrastructure platform from scratch where the startup could conduct business.
- Arranged net-30 terms with vendors for computer purchases, accessories and services.
- Setup all workstations and servers for the first 85 employees within a 9 month period.
- Setup and administered a company backup strategy and offsite tape rotation/storage for critical file servers.
- Reduced firefighting and downtime by implementing redundancy in the networks and services.
0-5 years of experience
CLOAS Development Irish Life & Permanent plc.
- Implemented COBOL code based solutions on the Irish Life Policy Administration system (CLOAS) that hosts over 1.2 million policies.
- Designed and implemented enhancements with actuarial teams to financial and reinsurance software systems
- Developed enhancements to a web browser front end to this system, primarily developing in Java and JavaScript.
- Involved in the proof-of-concept and analysis stages of "Replatforming" mainframe CLOAS to .NET/Windows client server architecture
0-5 years of experience
Developed Service Pack Network strategic tested plan and NDIS 5.0 /ATM 4.0 network drivers.
- Developed the Asynchronous Transfer Mode Network tools and testing documentation. Assisted in phases of functional systems test, ATM/ UNI4.0 / NDIS test, performance and regression tests, and stress test.
- Performed and Training on the TCP/IP specific Winsock's test, and test Network HW certified for Window NT.
- ADMINITRATOR and designed Coded to setup script testing for Window/NT Networks client / server technology.
- Experienced and Training IT Staff on routers (Cisco), Bridge, switches (Force), hubs, TCP/IP, IPX, RIP, OSPF, SNMP, NAT, and network services (SMTP, NTP, DNS, NDIS /NDIS+).
- Developed hardware comparability test specification and performed PC helpdesk 24H support for SW Operation.
6-10 years of experience
Resolved problems with networks and applications on multiple UNIX and NT4 operating systems
- Provided O/S support on IBM/AIX, HPUX, SCO, NOVELL and NT4 via modem and on-site
- Installed, configured UNIX servers, with IBM/AIX O/S and third party hardware and software
- Created and maintained documentation for installation and support
- Supported in-house facility, network and servers, being UNIX (IBM-AIX) and Microsoft NT4
- Loaded, configured PC's, Win95/98/NT/2000
- Worked with network issues, DHCP and DNS
- Functional with Oracle 8.0.6, and 8i. Installed Oracle on IBM/RS6000 and NT platforms
0-5 years of experience
Support, administration and reporting of enterprise-level DB AccessNet-FORTNET (FireBird SQL Server). The database was used by HR department to manage employees' data.
- Development and support of internal web website for employees using C#, ASP.NET and ADO.NET technologies.
- Advised and trained employees with applications.
- Responsible for network management including network performance tuning, security monitoring, file server backup, and email server administration
- Planned and design the organizations LAN network expansion
- Upgraded and configured Microsoft Windows server and installed network routers, cabling and firewall
- Worked with the management team to develop security policies and conducted network systems security audit.
6-10 years of experience
Provided front-line support of all control rooms, Master controls, studios, newsrooms, and terminal gear equipment rooms for [company name]'s domestic and international networks.
- Saved the company about $15K in materials cost on a DNF emulation project.
- Designed, installed, and implemented a studio mic audio quality improvement system to eliminate the need for Audio Designers to ride mic levels.
- Along with team members, executed customer needed projects that resulted in a 10% increase in customer satisfaction.
- Designed, installed, and implemented a VOIP-based phone call-in system to replace the old POTS system.
- Tracked and managed progress of vendor issue resolution through phone conferences with key customers and vendors.
- Provided documentation and training on system changes and new system implementations.
- Executed daily, weekly, and monthly preventive maintenance on all On-Air critical systems, resulting in less equipment failures and down-time.
- Resolved thirty or more trouble tickets weekly via Remedy ticketing software.
0-5 years of experience
Worked on design and configuration changes for new and existing custom SAP reports
- Provided Level 4 support to solve complex issues by communicating with developers and business users
- Configured condition types, condition tables, access sequences and condition records for pricing
- Implemented system enhancements to support process improvements
0-5 years of experience
- Engaged in market research on existing and emerging server/network technology to ensure network stays on leading edge of development
- Developed IT technical solutions and implementation plans utilizing best practices that cover deployment of a virtual desktop infrastructure using VMware products
- Implemented remote desktop services (terminal services) server; provided services enabled continual access to applications across network
- Performed technical research on vendor released and Department of Defense (DoD) software patches to ensure full compatibility with operational systems
- Assessed and executed Defense Information Systems Agency (DISA) DoD Security Technical Implementation Guide (STIG); successfully prepared systems for inspections
6-10 years of experience
- Initially maintained and then became Team Lead for the Order Server, TOC & WWOMS Order Management (OM) applications, written and C and COBOL languages.
- Developed a versatile installation script used by all Order Server users in all regions that not only installed the complex software, but enabled tracking of the various servers and accounts where the installation occurred.
- Provided code support for the world wide ORBIT, SHIP, TBL and EXSTATS OM applications.
- Organized and completed the integration of Avantek Order Management systems into the HP equivalents, as part of the acquisition process.
- Received a letter of appreciation from the EXSTATS COORDINATOR, Rob Gibbins, thanking me for bringing the system on-line and for the level of support that far exceeded his expectations.
0-5 years of experience
Provided IT support for the corporate office as well as 52 stores throughout New England and New Jersey. Served as a technical liaison with Epicor, the company that provided support for the cash registers in each store.
- Configured 35+ iPads as mobile cash registers for 30+ stores during the Christmas season.
- Effectively aided the company in opening three new stores in New Jersey in October, 2014.
- Built a strong relationship with Epicor, strengthening support throughout the organization for the retail stores.
- Acted as the Mac support guru for the company.
0-5 years of experience
Worked in a team responsible for configuring, deploying and supporting Windows XP, hardware swap outs, laptops and printers and data transfers, including putting in parameters and personalizing imaging of old data onto new pc's. In addition, the team was responsible for troubleshooting users Imaging, performing acceptance testing and deployment of thin-client and full desktop systems to users on multiple security domains.
- Responsible for maintaining the patch level of the Windows XP Workstations as well as testing and applying hot fixes as recommended by Microsoft. Remote tools and desk side visits to rectify issues.
- Provided support for LAN & WAN configuration and troubleshooting failed Networks all over United Kingdom.
- Conducted testing against a set of pre-determined mandatory requirements, Asset Auditing as well as tagging.
0-5 years of experience
Served as a single point of contact for all IT infrastructure needs with focus on mitigating IT security risks and improved IT service delivery in the U.S. and remote offices in Brazil, Israel, Sweden, France, UK.
- Created security program/framework and service oriented IT architecture (ITIL v3).
- Created strategy for optimizing and securing IT infrastructure: firewalls/DMZ, systems configuration, Linux/MAC OSX/SUN OS services lockdown, documentation repository, backup/recovery, employee security awareness, VMWare Security, access control, web portals, cloud services (Exchange, etc.), centralized management of malware/intrusion detection, authentication/encryption.
- Secured connections between business partners (HP, AMD, Intel, Nvidia, etc.) and web applications (firewall, SSH, MD5SUM, DMZ, SFTP).
- Delivered company's intranet website on tight schedule (CentOS, PHP, Apache, MySQL, SSL, SELinux).
- Standardized more secure OS images (Linux, Windows, MAC OSX).
0-5 years of experience
Environment: Microsoft Windows Server 2003, 2008, 2008 R2, Microsoft Exchange 2007, 2010, Microsoft XP, Windows 7, MAC OS 10.x, BES 5.0, VMware ESXi, VMWare vSphere v.4, v5, Cisco IOS, Symantec Backup Exec, Whitewater, Aruba Wireless, iOS and Android MDM, Cloud Storage
- Level III support for an international manufacturing company. Manages 2 direct network administrators and 2 independent IT consultants.
- Oversees the support and maintenance of 4 VM clusters, 102 servers, 492 thick clients and 128 thin clients as well as over 120 mobile devices.
- Solely responsible for the first no finding IT SOX audit in 2011 for the organization.
- Researched, planned and implemented 26 strategic and operational projects, saving the organization over $425K in the next 3 years.
- Lead effort to consolidate 4 separate networks into one managed network.
- Reduced network support by over 412 hours in 3 countries for FY 12.
- Planned, installed and configured new and upgraded ESX servers and SAN attached hardware.
- Acts as subject matter expert when working with services to upgrade existing technology.
0-5 years of experience
- Completed several migrations from 2003 to 2008 and 2011 SBS environments.
- Setup, configured and maintained several Exchange 2010 servers, including HA environments.
- Responded to alerts of critical customer systems 24/7, researched, and repaired issues.
- Deployed VMware vSphere 4/5 hosts, virtualizing private servers for customers.
- Managed servers for multiple clients both physical and virtual utilizing remote management tools.
- Set up servers, including Dell Power Edge Servers to send alerts on multiple clients for critical systems for Enterprise Team.
- Managed firmware revisions for servers, certificate expirations and other time sensitive functions.
0-5 years of experience
Took IT leadership of several satellite offices and worked with HQ IT team to assemble robust service catalog
- Expedited completion of global Active Directory, backup and antivirus system rollouts to centralize management of infrastructure, provide richer data security and mitigate risk of key business data loss
- Documented key IT service offerings and produced a financial analysis to methodically justify IT expenditures
- Seized opportunity for a meaningful business impact on sales department by procuring an enterprise collaboration product and offering training to offices around the globe
0-5 years of experience
Developed programs and reports in support of Business Operations and Service Contract Management
- Researched database and application issues
- Coordinated and documented BRDs and FSD
- Troubleshot Change Request and Feature Requests and implemented in support of Customer Operations
0-5 years of experience
Provide 3rd level ITO support via the ITIL service model to a global client whose environment consists of Windows physical and virtual servers delivered via VMWare
- Ensure monthly patch compliance through the use of Microsoft SCCM.
- Work with PM's, business unit leaders as well as other technical teams to meet project deadlines during implementation as well as schedule appropriate changes with the CAB system.
- Manage any critical issues and service requests when identified by the monitoring team or through the client experience.
- Maintain systems and troubleshoot any problems within the enterprise service infrastructure Domain Controllers and Group Policy Objects.
- Maintain DNS zones, DHCP, and manage TCP/IP static addresses via InfoBlox.
- Created process documentation where needed and provided updates to them when needed
6-10 years of experience
Served as Information Technology strategic planning study group secretary.
- Leaded Network security study group, awarded best research and study
- Chairman of Privatization Department for Internet and Data network and established private ISP, ISDP companies for first time.
- Analyzed network operation by using network management server(NMS), Cisco works, MRTG, log files and troubleshooting.
- Supervised domestic and international contracts with good communication skills for fast and efficient operation.
- Installed and setup DCI's fiber optic backbone ring with direct management.
- Reviewed, supervised and evaluated proposals of Global Internet Service Provider companies via satellite or fiber links, leaded to contract agreements.
- Designed RFIs, RFPs and Acceptance Test Procedures(ATP) for data network and internet projects.
- Trained DCI's provinces data managers and engineers.
6-10 years of experience
Consulted, Designed, Installed, Supervised, Troubleshot, and Administrated Digital Video Surveillance System and IP Cameras.
- Installed, Supported and Troubleshot Windows Server and SQL Server.
- Installed, Implemented, Troubleshot, and User Training of Software of Administration, POS, Hospitality, Human Resources and Accounting.
- Installed, and Implemented VoIP PBX system (Asterisk, Grandstream, etc.), and Networking.
- Installed, and Implemented Access Control System.
- Supervised installation technicians.
0-5 years of experience
Responsible for the strategic planning, deployment and maintenance of enterprise desktop and laptop services for this $2.1B broadband mixed-signal IC manufacturer from a 40 employee start up. Deployed and implemented production and end user equipment supporting desktops, laptops, networks, servers, security, email, internet, intranet, finance, HR, payroll, and print services to this growing 800+ user community.
- Supported IT members through a successful desktop consolidation of a multiple domain structure
- Strategically planned and implemented enterprise file and security structure
- Responsible for the migration of Windows domain to Windows Active Directory
- Established a fully integrated data backup operation incorporating desktop and laptop user data
- Created scripts and batch services to run server, desktop and network routines
- Experience supporting Microsoft Office 2003 in an Exchange environment
- Implemented PC VPN secure services for users to remotely access network resources
- Supported the installation and administration of users VoIP telephony system
- Consolidated business and client software licensing to a manageable select licensing agreement
0-5 years of experience
Supervised maintenance technicians
- Managed PM program and equipment spare parts inventory
- Provided support for PLCs and control systems
- Provided plant floor support for barcode scanning system and office systems
- Prepared and maintained quality documentation for TS 16949 audit
- Assembly operator
0-5 years of experience
- Coding C++, Delphi
- Wrote the operations manual and various technical documents
- Performed and supervised a variety of information management tasks
6-10 years of experience
Lead engineer of the enterprise identity management team. Environment encompasses 13 Forests, 24 Domains, 72 sites, 200+ domain controllers, 30,000+ users around the globe. Created AD sites and site links between sites.
- Administers 200+ physical and virtual Windows Server 2012/2008 Domain Controllers for the entire company including monitoring, backup and restore, security patches, upgrades, schema updates, and rights delegations. Configured MOM/SCOM and Solidcore to monitor Active Directory.
- Led the migration of user and computer accounts on several acquisitions using ADMT or the Quest Migration Manager. Built new forests and domains. Applied Group Policies, Group Policy Preferences, Fine-Grained Password Policy, Rights Delegation. Integrated numerous applications to Active Directory such as HP printing, Extraview, Cognos, Sharepoint, etc.
- Implemented the following: AD Federated Service and integrated with Office365, a three-tier AD Certificate Services with hardware security module integrated, two-factor authorization using Gemalto smart card, and AD Rights Management Service (Dev environment).
- Knowledge of Powershell having written scripts to notify users of password expiration, modifying AD attributes, AD reports, automate the disabling of inactive computers, etc.
- Led the upgrade of Windows 2003 DCs to Windows 2008DC. In process of upgrading to Windows 2012R2 DCs. Upgraded the Windows 2003 PKI environment to Windows 2008 R2.
- Tier-3 support for all Active Directory issues. Assisted in the recovery from a complete domain-level Active Directory crash on one of the 72 AD Sites. Works directly with engineering, IT security, business groups, and operations groups.
0-5 years of experience
Supervisor role, managing two technicians under myself; responsible for scheduling, training and evaluations
- Technical engineer, responsible for start to finish IT resolution of help desk tickets and network refresh deployments.
- Connectwise and LabTech Admin., deployed Fortinet Routers, hardware refresh of Barracuda Spam & Virus Firewall, Upgrade to all in-house equipment including Dell EqualLogic SAN, Buffalo TeraStation NAS & Dell PowerEdge HyperV Host servers, Cisco Pix routers, and Windows XP/7/8/8.1 workstations
- High proficiency documenting policies, job roles, and how-to manuals
- Product development of E-marketing solution; created, and marketed company newsletters and sales sheets.
0-5 years of experience
Installed Ethernet drops, WAN connections and performed cable management in the data center and wiring closets.
- Responsible for the installation of routers, switches, servers and racks in the Atlanta data center provided by Internap.
- Installed wifi networks, b g and n, in corporate offices.
- Install and maintain McAfee AV server for corporate users
- Maintained multiple PPTP servers for dial in users in remote locations, one primary and one hot standby.
- Repair or replace various Desktop and server Hardware as needed.
- Created documentation and procedures for backups and disaster recovery plan.
- Maintained the corporate SPAM filters and Web Content filters, this included adding entries to white and black lists and refining rules for SPAM.
0-5 years of experience
Provided direct customer service and technical support via phone, email, online systems and in person to 3500+ users, locally, and remotely
- Assisted users with troubleshooting mobile devices
- Monitored a large network that expanding across the global
- Provided full support Microsoft Outlook by enabling items, creating PST folders, calendar appointments, out-of-office message, and email groups Activated, configured and supported Blackberry devices on corporate BlackBerry end users
- Break/fix ability with PC's, printers and laptops. Troubleshoot network connectivity, network printing and user access issues
- Helped configure and troubleshoot client-to-server and server-to-server tunneling VPN connections
- Responded to telephone inquiries concerning support requests, systems status, and n etwork connectivity
- Logged and monitored end user tickets using PeopleSoft, Track IT ticketing system
- Assisted clients with creating a user account, password reset, network ID and elevating rights to all users via Active Directory
- Blackberry assistance to users with password reset, software upgrade, and email syncing/text issues.
0-5 years of experience
Wired structured and installation of Racks and servers in the room of communications.
- System handling of communication PBX.
- Utilizing a call tracking system to log Trouble Tickets and IT Service requests, follow-up, track and close tickets.
- Create System Operating Procedures.
- Handling and maintenance to zebra printers models 105SL and ZM400(setup and management of bar one software)
- Database Backup and restore SQL Server 2000.
0-5 years of experience
Developed web applications for data management using ASP with VB Script and MS Access
- Enhanced and maintained a Visual Basic application for emissions trading utilizing MS Access
- Maintained web and email servers running Microsoft Windows 2000 Server and MDaemon email server software
- Worked with clients on maintaining, upgrading and recommending purchases for their IT infrastructure needs
0-5 years of experience
Provide tier1 and tier2 engineering services (IT) support; ticket queue management and phone support
- Manage and support responsibilities for various services for software engineering environment.
- Troubleshoot existing systems, enhance the reliability, and performance.
- Manage windows, linux servers, enterprise level applications, clusters, vm's, enterprise hardware design's
- Gather performance metrics in order to improve the infrastructure for engineers.
- Provide tier1 and tier2 support for legacy acquisition HW/SW environments
- Long-term plan/vision to transition/deprecate the environment over time through a strong partnership with customers.
0-5 years of experience
Performed troubleshooting of various technical issues via help desk.
- Experienced and knowledgeable in Exchange and Cloud based email platforms. (365 & Google Apps)
- Configured and deployed server for various businesses.
- Responsible for doing on site visits for customers on a weekly basis and troubleshooting/resolving whatever issues arose.
- Developed and improved strong communication, customer service and technical skills.
0-5 years of experience
Provided Help Desk and printer support for 100+ users on site and remotely
- Created user accounts in Active Directory for new employees along with new mailbox creation in Microsoft Exchange management Console
- Created VPN accounts for users
- Administrated permissions for folders in the company File Server
- Administration of the Mail Marshall Security server. Including Rule creation and global white and blacklists to block incoming spam
- Designed and trained staff on IT related issues
- Administrated AT&T Cell phone account for company Blackberry's issued to Managers and Coordinators
- Administrated Blackberry Enterprise Server for account creations for Blackberry's.
- Monitored Network Health and provided input to improve and optimize network traffic
0-5 years of experience
Lead IT Engineer for AE Solar Energy in Pacific Northwest. I provide technical support for 100+ local employees and 500+ remote employees internationally.
- Network Administration (Active Directory v3.0, Exchange Management Console 2010)
- Desktop Application Support (Microsoft Office 2010, SAP, ASTEA, Liquid Files, Windows XP, Windows 7, Adobe, Right Fax, Cisco WebEx Meeting, WebEx Connect)
- Cisco VoIP Phone Troubleshooting\Setup
- Blackberry Support
- Automated Desktop Deployment with MDT(Microsoft Deployment Toolkit)
- Case Management with Manage Engine ServiceDesk Plus v8.
0-5 years of experience
Customized web-based service that fulfills registration needs for a Tahitian Dance Competition event through RegOnline. Managed the data collected in MySQL database.
- Worked with a team to build a VB-based system that collects and calculates live scoring information in a competition event through touch screen computers.
- Led a team to test both registration and scoring process by utilizing functional test, black box test, and performance test.
- Language localization and culture adaptation for senior French-speaking users in Tahiti through customized UI design.
- Project management and quality assurance using MS Visio and MS Project to track WBS, resource, and schedule.
0-5 years of experience
Performs in full life cycle Electronic data interchange (EDI) development using Perl, Visual Basic 6, ASP and MS SQL 2005 through FTP/AS2 communication for Import-Export data exchange.
- Designs and develops Automated Product Process Application with Visual Basic 6 scripting language
- Maintains, designs database system development for E-Commerce website by Microsoft Access 2003, Microsoft SQL Server 2005
- Designs, develops, maintains coding and tests web application and implement application software by ASP, PHP, HTML, CSS, JavaScript
- Maintains, monitor, debugging network system and E-Commerce service system
- Troubleshoots and debugs TCP/IP, Cisco VOIP phone, LAN connectivity, Network and network related issues
- Interface with Technical support to provide solution to software problem for front-office employees, including, In-house software application, accounting software, EDI, Network, etc.
0-5 years of experience
In this position my primary role was to provide customer service to our internal customers with any PC and phone needs that come up as well as maintaining the computers and software that they use. I was also a backup to the gentleman that maintains the servers and network. I have used many applications to do this including Active Directory, Exchange 2003, various spyware utilities, McAfee Virus Scan, VNC Manger, Remote Desktop Protocol and many more. In addition to this I have been involved in many projects and activities including but not limited to the scaling back of branch offices and working with vendors and executive management to manage or reduce costs.
- Provide outstanding customer service to the company's internal customers to make sure they can do their jobs.
- Setup new users with PC, phone, and systems access and terminate users when they leave
- Work with VNC Remote Management software, VMware and Microsoft virtual machine software, Blackberry Enterprise Server, Active Directory, Exchange 2003, McAfee, Web Jet Admin, Ghost and many more applications
- Document all procedures for troubleshooting, PC setups, software installs, etc.
- Maintain a working relationship with IT vendors to make sure we are getting the best value for our money.
- Taught myself basic ASP, HTML, & SQL Commands to write program that kept track of what users had access to and what equipment they had been issued. This project involved creating web forms that connected to an SQL database and also pulled information from Active Directory
- Successfully completed rollout of 21 brand new laptops customized for each individual user in approximately 4 weeks
0-5 years of experience
- Built an R&D computer infrastructure platform from scratch where the startup could conduct business.
- Arranged net-30 terms with vendors for computer purchases, accessories and services.
- Setup all workstations and servers for the first 85 employees within a 9 month period.
- Setup and administered a company backup strategy and offsite tape rotation/storage for critical file servers.
- Reduced firefighting and downtime by implementing redundancy in the networks and services.
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