IT Help Desk Technician
Assisted users with hardware and software. Identified, researched, and resolved technical problems. All work logged in JIRA work tracking system. Performed work in multiple buildings including offices, conference rooms, manufacturing clean rooms and out of state office. Hardware included desktops, laptops, cell phones, VOIP desk phones and projectors.
- Setup new users' computers with software and settings. Imaged new computers then added required software.
- Active Directory: Created, edited and disabled user profiles.
- Installed and implemented Cisco Telepresence conferencing system utilizing multiple monitors, cameras and VOIP. Installed additional system at Chicago office.
- In charge of deployment and management of over 300 cell phones in US, UK, and Asia. Main point of contact with Verizon and AT&T.