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0-5 years of experience
Cybersecurity Manager for seven projects.
- Cybersecurity Analyst for seven projects.
- Reduced overall risk by maintaining scripts, log infrastructure, and compliance plans. Furnished group policy and antivirus policies to secure networks.
- Increased efficiency by facilitating developer use of programming toolset.
- Enhanced division productivity with installations/configurations and achievement of multiple industry audit pass ratings.
- Streamlined department best practices by testing/deploying network software. Assessed and identified security-relevant issues and mitigated problems/vulnerabilities.
- Provided continuous education training to 80+ employees to ensure 100% compliance.
10+ years of experience
- Three years' experience working in ITS Program Support providing solutions to unclassified, DOD, and restricted programs.
- Initiated the research for a more efficient means of delivering software to company desktops. Performed a cost-benefit analysis and developed templates that packaged software in a uniform manner to company desktops.
- Sourced, evaluated and managed external contractors in the timely completion of non-recurring I.T. projects lasting 3-4 months.
- Wrote proposals for external business division to win contract work that created additional revenue for company.
- Standardized server and desktop configurations to save company $100,000 annually.
0-5 years of experience
Provided program office and development team with technical support, software maintenance, defect triage, remediation of defects, and deployment of applications at the client site.
- Created and maintained system use case and UML diagrams, design use cases, software requirements, and test cases in Contour based off of customer needs and changing security requirements.
- Initiated and performed capacity and stress testing on hosted applications using JMeter ensuring hosted applications and hardware meet the demand generated by an increase in users.
- Ensured systems compliance to latest DoD DIACAP and other Certification and Accreditation requirements.
- Developed methodology for tracking client use of web applications maintained by program office.
- Awarded a service coin by the Air Force Small Business Administration for providing excellent customer support to users of Small Business application used by Air Force contract negotiators.
0-5 years of experience
Responsible for analyzing SCM - EDI/E-Ship, Accounting business processes and implementing Navision ERP system in Windows 2008 Active Directory environment for 100+ users
- Managed ERP/EDI/E-Com implementation, vendors, partners and project team of 5 persons
- Analyzed business processes meeting functional teams and documented business, user requirements; planned and managed project activities and vendor co-ordination
- Performed system setup configurations of Finance, Sales & Marketing, Purchase, Warehouse, E-Ship/E-Receive, EDI and custom E-Jewelry modules integrated with Magento
- Setup configured Users, Security Roles & Permissions and Role Tailored Client Profiles
- Customized and personalized RTC Role Center for various functional roles of a business
- Performed data migration, user acceptance tests and troubleshot system functional usage
- Designed and developed system workflows, business rules, MIS reports and trained users
0-5 years of experience
Provided level II technical support for 3 different companies and 2 subsidiaries.
- Installed, repaired, deployed, and upgraded desktops and laptops.
- Performed troubleshooting on and assisted with network connectivity issues, email accounts, network printing, and application issues.
- Installed network drops and ran cabling from drops to routers, switches and VOIP.
- Managed the spare computer components, peripherals, and physical and online repository of software used by all the companies.
- Logged and monitored tickets and projects using Spice Works.
- Troubleshot all in-office equipment, fax machines, and copiers.
0-5 years of experience
Developed technical requirements specification, technical design documents, and software test plans; participated in reviews and updates
- Contributed to development of open source, standards based system for Health Information Exchange (HIE) written in
- Attended conferences and meetings with leadership, team and client, as necessary
- Participated in research specific to emerging national standards (NHIN, HITSP, AHIC, IHE, etc.); documented and reported findings to leadership, team and customer
- Performed weekly Development and Alpha Server builds, along with required Pre-Production and Production builds
- Administered Bugzilla for development process tracking
0-5 years of experience
Performed Systems Analysis in a large military data center with mixed computing environment including Windows NT/2000/XP and interconnected Unisys 2200 mainframe.
- Managed schedules, processing, and distribution of computer generated reports.
- Ensured system integrity through coordination with outside government agencies.
- Processed daily, monthly, quarterly and as-required reports. Monitored and resolved problems with system performance and database integrity and loaded batch file images.
- Analyzed computer systems and corrective to include maintaining security.
0-5 years of experience
Provided technical expertise and recommendations in assessing new software projects and initiatives to support and enhance our existing Microsoft based systems.
- Made recommendations on custom applications which include a number of MS-Access data capture systems and other databases which needed to be moved into a central SQL repository.
- Investigated and resolved application functionality related issues and provided first level support and troubleshooting.
- Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
- Provide SQL administration in live and test environments.
- Assisted in the creation of the system designs and functional specifications for new development projects including writing technical procedures and documentation for the applications.
0-5 years of experience
Provided Tier 3 support for approximately thirty five Novell Netware file servers, three WINNT servers, two OS/2 LAN Server servers and approximately twelve hundred desktops and laptop users equipped with WIN95, WINNT, OS/2.
- Evaluated TCPIP software stacks for corporate standardization.
- Supported mainframe connectivity for servers and workstations.
- Implemented and maintained the production Payroll Gupta Client/Server production gateways, workstations and servers.
- Implemented corporate LAN based fax server system.
- Provided technical evaluation of client hardware and software needs for CISS phase IV intelligent workstation project. Researched and proposed three different alternatives to EDA/SQL for DB2, IMS and ADAbase access.
- Selected as one of the original four Technical Trial Team members on the AGT/Edtel Internet project that later evolved into Planet.
- Implemented a two phased Video conferencing project using a TCP/IP based video conferencing system on both ISDN BRI and LAN.
6-10 years of experience
Supervised night shift production cycle and over 200 client deliverables and service level agreements.
- Contributed to all batch processing.
- Managed 10,000+ Argent and Autosys jobs nightly.
- Managed and maintained system reliability of CA-7 mainframe, Autosys, Argent, Prime, Remedy, Manage Now, and Foglight with more than 200 servers.
- Provided project support; performed conference calls and released mainframe and Argent jobs.
- Collaborated with Quality Management teams to incorporate support processes and procedures within software development methodology. Resulting in more open communication and collaboration between development and support teams.
- Coordinated with end users to provide technical support; assisted with special projects into successful completion.
- Managed successful cross-training efforts with multiple support teams to insure production cycle coverage during high-volume time frames and to handle impact of staff attrition.
- Identified and resolved software application issues; coordinated with administrators and staff to evaluate computer system requirements.
0-5 years of experience
Supervised a team of 4 Computer Systems Analysts supporting a Tier II Help Desk during application Beta Release end-user testing and integration.
- Led daily internal Organization Review Board (ORB) meetings to assess reported problems.
- Facilitated weekly ORB meetings with the Social Security Administration (SSA) counterparts to review reported application enhancements and risks.
- Provided on-site end-user support during application testing and training.
- Tested, configured and provided integration support for Disability Case Processing System (DCPS) Beta Releases.
- Contributed to implementation and production deployment planning meetings with SSA Customer.
- Designed, composed, and updated implementation/rollout schedules for DCPS application Beta Releases.
- Provided evening and weekend support for database script deployments, application configuration and defect fixes.
6-10 years of experience
Defined and designed a complex computer application for a [company name] Court users.
- Gathered requirements for the data collection user interface and reporting functions.
- Developed user interface prototypes in PowerBuilder Classic.
- Created user interface use cases and specification documentation and communicated to development team to ensure delivery of the user requirements.
- Coordinated data exchange between the [company name] Court system and the Department of Criminal Justice.
- Acted as the Scrum Master for Agile project planning.
0-5 years of experience
Authorized and trained technician of HP India to resolve issues with HP Systems
- Independently resolve customers issues with hardware and software
- Played key role in reengineering customer support center to improve customer responsiveness and satisfaction
- Supervised four technical support engineers and 2systems analysts, and served as project leader
- Developed, documented and revised system design procedures, test procedures, and quality standards.
0-5 years of experience
Designed and wrote web-based and instructor-led training for reporting systems and web support
- Created project documentation
- Responsible for driving strategic planning for the Global Supply Chain (GSC) web
- Performed as Project Manager for reporting and web related projects
- Designed and developed websites for the GSC functional areas
- Interface with customers and third-party developer(s) to design web applications
- Coordinated with IT Solutions for application design, hardware and software upgrades
0-5 years of experience
System Administrative support for Microsoft Windows and VMware ESX server platforms across multiple geographically diverse enterprise data centers.
- Worked on team to architect, design and build initial foundation of corporate VMware ESX farm including Network and Shared Storage design.
- Trained team members and cross-functional teams on new technologies and procedures.
- Performed hardware and software level installations, updates, patching, troubleshooting, break/fix, data backup, security compliance, daily customer interaction and support.
- Provided 24/7 on-call customer and server support and crisis management.
- Developed Standard Operating Instruction (SOI) documents for server build and support processes.
- Executed Disaster Recovery/Business Continuity test exercises.
6-10 years of experience
Assisted in the development of a database for configuration management of hardware and software for a commercial wireless mesh telecommunications and tracking safety system (ACCOLADE) for use in underground coal mines.
- Participated in providing 24x7 support resulting in "uptime" of greater than 99.9% communications and greater than 99% tracking.
- Maintains a database establishing unique identification for all parts utilized in the ACCOLADE program.
- Provides mine design layouts using IntelliCAD software.
- Performs QA testing and IV& V on software versions unique to ACCOLADE to ensure upgrades provided correct functionality as well as maintaining existing functionality.
6-10 years of experience
Designed a completely new market data system from scratch to replace the old one for a better performance, unified interface, faster development framework, low maintenance and low operation costs.
- Designed and implemented the new architecture based market data system including CTA, UTP, TotalView, OpenBook, ArcaBook, EdgeBook, PDQ and OPRA. All of them are in production.
- Implemented Chart Server, Subscription Server for fast redistribution of market data.
- Designed and implemented the framework to host real-time Python-written strategy models. The framework supports real-time quantitative trading, back-testing of model based on history data as well as forward testing driven by real-time data.
- Worked on Interactive Data ComStock feeds for fundamentals and news.
- Brought CME Futures market data into system via NYSE WOMBAT unified feed with LBM.
- Developed an enhanced version of K Protocol, with the extensibility benefit of tag-value based protocol but highly optimized to minimize the footprint on the network. With combined space and time based optimization effort, it reduced the packet size to about 25% of the old protocol. As a result, the long haul deliver from US to Asia becomes faster than LightSpeed and SwiftTrade in Asia and gives remote traders in Shanghai a huge technical edge.
0-5 years of experience
Enterprise Custom Billing System, C#.NET, C++, VB 6
- Analyzed, designed, implemented, tested and deployed critical enterprise applications to support the Southern Energy Interchange Inter-Company (Pool Bill) Contract and new Wholesale Agreements using Microsoft Visual C++ and Sybase.
- Analyzed, designed, implemented, tested, and deployed enterprise Heat Rates application using Active Server Pages (ASP).
- Prepared test plans, test use scenarios and expected results, and performed testing of software logic to verify that all required functions are performing properly.
- Conducted/participated in coding walkthroughs.
0-5 years of experience
Scheduled, programmed, and monitored system servers and back-up procedures (HP-UX, WINNT and WIN 2000 Server Platforms).
- Created original reports utilizing SQL, Seagate Crystal Reporting Software.
- Logged and documented trouble tickets in HEAT 6.0 to provide better customer service resolution.
- Provided help desk support for all personal computer and peripheral devices.
0-5 years of experience
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
- Performed hardware and software installations and provided high-level customer care, training, and technical support.
- Provided technical support to Local, VPN Network and Lab Software
- Efficiently completed add / move Request for all federal employees
- Created new accounts and provided technical support for new employees.
0-5 years of experience
Support analyst for 3000 users, 20 plus client/server networks for clinical information systems deploying and upgrading servers, PCs, peripheral hardware and software applications 24/7.
- Work with and support hospital clinical groups to develop and improve their processes and procedures.
- Clinical help desk analyst receiving on average 30 to 40 calls per day for assistance on hardware and software issues and questions. Input all issues assigned into issue tracking system, Track all issues until remediated and resolved to users satisfaction.
- Onsite analysis and troubleshooting, resolving user O.S., software, hardware, network and service issues.
- Install approved business and clinical software packages and operating systems, track versions renew and update software and licenses as required.
- Conduct training classes on business and clinical applications, Microsoft Office and special applications.
- Provide personal and phone support to local and remote users and customers.
- Developed and implemented automated virus installation and update program for networked PCs that eliminated the need for an analyst to physically update individual users PC.
0-5 years of experience
Designed, created, and managed the hospital Intranet and Internet sites.
- Managed the Information Systems help desk providing end user technical support on all military hospital and DOD applications.
- Provided monthly reports to command regarding customer satisfaction, help desk utilization, and system utilization.
- Served and database administrator for various databases containing military and health information.
- Analyzed mass data elements in healthcare system for cost saving initiatives.
0-5 years of experience
Oversaw operations of major DOD naval telecommunications center, information processing, and analysis functions.
- Supervised and led 3 analysts managing, maintaining, and operating large-scale information systems.
- Provided subject matter expertise, briefed senior military officials, and routed critical information and messages.
- Performed quality control, test plans, trend analysis, and served as a technical instructor conducting training sessions.
6-10 years of experience
Responsible for 2 local and 14 remote client sites running Windows Server 2008 with user systems running Windows 7.
- Performed daily server and backup checks on 26 Windows servers Running Backup Exec software. Also responsible for disaster recovery to include performing weekly and monthly recovery tests.
- Responded to user problems by analyzing, and resolving malfunctions, adjusting equipment configurations, and recommending appropriate acquisitions, which will optimize program advantages.
- Troubleshoot and diagnosed system failures to isolate source of problems.
- Provide on-going technical advice and guidance to customers in the operation and maintenance of systems hardware and software and a variety of other routine IT issues.
- Provided technical assistance, a systems advisory service, and training.
0-5 years of experience
Supported Dragon for Physicians and maintained PC and AS400 system support
- Maintained licensing agreements and ensured network security protection
- Provided helpdesk support and assisted hospital administration with technical needs
- Managed IP addresses (used available ranges and test ranges)
- Trained and created knowledge bases for other Analysts on the team
0-5 years of experience
Implemented Sample Manager into production environments.
- Worked closely with scientists to address their data access requirements.
- Provided code and database maintenance and user support for those systems.
- Assisted in the resolution of software/workflow issues.
- Reviewed/interpreted functional requirements and use cases.
- LIMS implementation, configuration, migration of data, training and leading the mapping of the business function; management oversight of client extranet customer facing to the Lab project; management oversight of all peripheral scientific applications that will integrate into LIMS.
- Provided training to clinical users (physicians, technologists, administrators) in person or by internet.
- Wrote and executed validation plans, generated and executed SOPs and protocols, conducted testing, and prepared final summaries.
10+ years of experience
- Designed project schedules and interface with management layers with regards to IT projects
- Deployed and maintained software applications in a Citrix Metaframe remote access framework
- Identified and corrected Windows Server security vulnerabilities though the use of patches, hot-fixes and configuration changes
- Developed and maintained a strong written process library that can be utilized by other team members.
- Identified and tested leading edge technologies for use in an enterprise environment
0-5 years of experience
2000, Microsoft Office Suite 97/2000, and various anti-virus software (McAfee, Adaware Spyware, and Spybot)
- Managed operations of several servers ([company name] 5.5/Microsoft Proxy, Unix, Windows 2000 and PBX with digital voicemail)
- Created Windows Active Directory structures of NT servers
- Provided both LAN/WAN support to end-users
- Maintained user accounts for remote access
- Established user accounts to provide for system security, email and remote access
- Performed mid-level maintenance of PCs, scanners, printers and network equipment; installation of both network and fiber cables
- Regularly coordinated the ordering and processing of new equipment with outside vendors
- Researched cost saving options before recommending replacement/upgrade of software/hardware
- Utilized a ticketing system to resolve issues involving network connectivity, hardware and warranty service repair orders in a timely manner
- Performed and evaluated backups and disaster recovery services for both completeness and accuracy
0-5 years of experience
Orchestrated installation, troubleshooting, administration, and upgrades to all desktops, laptops, printers, hardware, and software applications.
- Effectively created and configured multiple server systems utilizing VMware vSphere.
- Maintained an internal Wiki that contained troubleshooting and reference information.
- Installed, configured, and supported multiple competent Open Source and Freeware solutions built on Linux; including Splunk, Knowledgetree, OsTicket, FOG, and OCS.
- Developed, designed, and maintained several websites utilizing HTML, CSS, PHP, and Javascript
- Managed Samsung VoIP system.
- Instituted multiple backup solutions for remote users by utilizing Bash, Rsync, and Plink to differentially synchronize files securely over SSH every night.
- Performed routine rotation of backup tapes to safe deposit box.
- Set up conference room and provided support for trainings and webinars (imaged laptops for on-site training, installed and configured software for webinars / online training).
- Provided end user support; improved customer satisfaction.
- Coordinated setup of new personnel (Computer, Phone, etc)
0-5 years of experience
Secured financial information contained on systems and escrow recovery keys for help desk retrieval and system auditing
- Upgraded 500+ Windows XP/7 Professional PCs to Windows 7 Enterprise and secured with Bitlocker Whole Disk Encryption, Mac OS X Lion secured with FileVault 2 Whole Disk Encryption
- Symantec Ghost disk image backup and data migration with Microsoft User State Migration Tool to secured NAS
- Provided post-upgrade troubleshooting and desk side support
- Provided training for new team members to expand encryption project to other departments, created step-by-step documentation shared via Google Docs for collaboration and process revision
- Created custom Windows PE image with diagnostic utilities and USMT batch files for automated upgrade and migration via WinBuilder
6-10 years of experience
- Analyzed business procedures with Accounts Payable clients to design, develop and implement critical AP business processes within SAP such as Direct Deposit of employee reimbursements and Electronic Data Interchange (EDI) Invoicing
- Designed and executed system test cases for Accounts Payable module as part of the SAP upgrade
- Documented test incidents and implemented enhancements before the upgrade
- Provided 24-hour on-call support once a month and resolved production incidents as soon as possible
0-5 years of experience
Enterprise administrator for a four site, 800 asset Active Directory forest (Server 2008R2 and 2012R2).
- Performed Nessus security scans to identify vulnerabilities. Apply security patches as required. Consistently achieved "zero" outstanding IAVAs (Information Assurance Vulnerability Alerts).
- Implemented and verified DISA security requirements (STIG).
- Applied security updates to Windows clients via Window Server Update Services.
- Created Group Policy Objects to implement corporate security guidelines.
- Installed/maintained Red Hat Linux servers.
- Provisioned virtual machines using VSphere 5.5
- Administered a NetApp Storage Area Network.
- Troubleshoot various system/network issues.
0-5 years of experience
Designed and implemented a custom helpdesk system for use company-wide, mapping various business processes for proper chain of approval, trained employees on how to access and use the system, and created custom documentation and user manuals for various groups.
- Performed advanced network analysis to find rogue traffic that was causing Google searches to be blocked for everyone on the network by capturing packets from the router and using Wireshark to analyze.
- Researched and tested solutions in a lab environment for projects assigned to me by my supervisor, such as implementing and integrating PKI and EFS into the pre-existing infrastructure.
- Assisted end-users with day to day problems while managing and monitoring the helpdesk system.
10+ years of experience
Implementation and conversion of legacy systems to Dun and Bradstreet (DBS), formerly Management Sciences of America (MSA) MVS and then to PeopleSoft HRMS version 6 applications
- Analysis, design, programming (interfaces and reports), conversion, problem solving, and technical support of PeopleSoft HRMS including Payroll, Human Resources, and Base Benefits modules
- Developed and integrated PeopleSoft paysheets with an in-house timekeeping system
- Responsibilities surrounding the time and attendance system and PeopleSoft included transferring data files between the legacy MVS and UNIX PeopleSoft environment
- Applied software upgrades (including both application upgrades and tax upgrades) to the DBS application. This included two major re-installs of the DBS software package
0-5 years of experience
- Supported the integration of medical information software components across the MHS which ensured the electronic availability of military personnel's medical health information to and from the Theater levels of care to the sustaining base.
- Tested the functionality of various administrative data modules incorporated in TMIP-J and their associated documentation for accuracy and completeness.
- Provided reviews of Computer Based Training (CBT) Modules
- Attended weekly meetings with the Program Management Office (PMO)
- Analyzed and updated system requirements in DOORS as necessary.
- Updated Team Track on the various activities occurring on the development, engineering, documentation and Scrum teams.
10+ years of experience
Event planning and project management. Coordinated vendors by phone assuring guest satisfaction. Discussions defined every step from guests entertainment need to negotiating price with vendors.
- Wrote reports and SQL queries in Access database environment to support monthly and quarterly necessities in the PC environment.
- Modified existing reports and SQL queries to enhance existing reports for Delivery Manager (an internal company system).
- Authored the on-line help manual for the mainframe Fast Feedback System.
6-10 years of experience
Computer Specialist -System Analyst (FV-334-I)
- Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
- Maintained and monitored computer programs and systems, including coordinating the installation of computer programs and systems.
- Provided assistance and support for IT sites using Microsoft SharePoint.
- Coordinated and linked the computer systems within an organization to increase compatibility and so information can be shared.
- Consulted with management to ensure agreement on system principles. Expanded and modified systems to serve new purposes or improve work flow.
- Trained staff and users to work with computer systems and programs.
- Determined computer software or hardware needs to set up or alter systems.
- Developed, documented and revised procedures and quality standards.
- Team lead for computer specialists for FAA Eastern Service Area Hardware Asset Management Team.
0-5 years of experience
Improved productivity by increasing the accuracy of the New Tech Guide, which in turn makes the new technicians more self sufficient.
- Removed deficiencies in several other technical documents.
- Provided Excellent help desk support with experienced trouble shooting skills.
- Maintained accuracy of all tickets by recording all steps taken and the amount of time it took to complete the ticket.
0-5 years of experience
Processed and analyzed complex high dimensional data for VICC.
- Processed and analyzed clinical data for VICC
- Developed programs to automate routine works using Python, C#, SAS, and VBA.
- Provided computer technical support for faculty and staff.
- Modified and maintain statistical package (WaveSpec) using Matlab for Mass spectrometry data preprocessing.
- Developed and maintained statistical software (WFCCM) using C#.
- Developed and maintained department web site using PHP/html/mysql.
6-10 years of experience
Selected by this full-fledged IT service provider and technology partner with four employees to deliver specialized IT management services for large corporate accounts. Resolve daily issues and continually strive to establish robust in-house technology infrastructure. Install and upgrade software and hardware appliances. Implement, configure and maintain NOC servers. Control email spam and secure systems from viruses. Comply ardently with regulations.
- Eliminated printing issues with new user accounts by setting up automated login scripts for shared printers.
- Relocated client servers to a data center that enabled remote server management over secure connections.
- Created quality documentation for 23 learning centers on how to troubleshoot and resolve common issues.
0-5 years of experience
Working with Project Managers on a daily basis from common break/fixes to organizing cross site moves and developing new areas of operations.
- Developed security training processes for new hires focusing on working in classified environments.
- Working with software like Nessus, Splunk, and Snort for intrusion detection and network hardening.
- Extensive knowledge of Windows 7 and Windows XP.
- Back up Information Assurance Officer (IAO).
- Audit logging across multiple caveats and networks.
- Active Top Secret Clearance.
- Security+ Certification Completed September 2012.
0-5 years of experience
Resolved computer system's connectivity or other peripheral problems using a variety of I.T. tools such as REMEDY, SLIM and PROVANCE.
- Performed user workstation upgrades to accommodate professional needs in accordance with strict company security policy.
- Served as administrator for computer-enhancements involving disabled-user accommodations.
- Validated relocation of hardware or software based on company security level with minimum disruption to system user work flow.
- Located missing computer system assets and ascertained the nature of loss.
0-5 years of experience
As part of the Supervisory Control and Data Acquisition (SCADA) Project - Set up Microsoft Server 2008, Beanstalk, HP DDMI (including HP DDMI Agents) and Oracle SQL Developer
- Maintained SCADA terminal units
- Assisted with maintaining Oracle 11g data storage on several servers
- Created multi user application using Access 2007 to be used as tool for HR Recruitment and Hire process
- Created Access 2007 Reports, Forms and queries that are currently used by HR as part of Recruitment and Hire process
- Created a full scope User Guide to go alongside multi user application
- Scanned and organized documentation for Data Archiving
- Troubleshoot printers, desktops and laptops
- Troubleshoot Microsoft Applications such as Access 2007, Excel 2007 and Word 2007
0-5 years of experience
Provided support for file access issues (encryption, security, digital certification)
- Made sure that Army users adhere to government IA (Information Assurance) training before users were allowed to have Active Directory Account
- Provided moderate to advanced-level support to US Army employees needing assistance with Active Directory
- Used Remedy Incident Tracking system to document all incidents
- Provided troubleshooting issues to government classified systems
- Worked closely with onsite technical teams to recognize and report root cause analysis of incidents reported to the service desk
0-5 years of experience
Systems Administrator/SME for over 600 end user devices throughout the US and multiple Foreign Locations.
- Provide Functional and Technical assistance to customers through phone support, remote login, and onsite interaction on CAISI, SAMS-E, PBUSE, and VSAT systems.
- Setup, Configure, and install new as well as existing systems and network devices.
- Assist in testing and fielding new systems, software and equipment.
- Function as section Systems Administrator providing support to section servers and network devices.
- Travel to remote locations worldwide, up to 50% of time to provide support to Special Operations customers.
0-5 years of experience
Provide comprehensive system-level support of multi-user patient management system (PMS), including installation (hardware and software), configuration, maintenance, and user support of these systems.
- Perform (PMS) user account management; including add/delete, and modifies access security permissions.
- Serve as primary liaison with software vendor and escalate problems when appropriate.
- Conduct clear and concise training classes that reflect user-training needs, and provide one-on-one sessions as needed.
- Possess the ability to perform data extraction and manipulation for report submissions and uploading.
- Schedule and administer system updates, patches and releases in designated time frames.
0-5 years of experience
- Perform Level 2 tech support for 5000 users on the Space and Naval Warfare (SPAWAR) RDT&E Network
- Actively worked with Active Directory
- Provide support for enterprise level data encryption
- Provide baseline configuration and patch management deployment
- Ensured complete resolution of technical issues and document actions taken
- Provided troubleshooting of post-installation problems and software/hardware conflicts
Information Technology Cover Letter Examples
