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Technical Team Lead Resume Samples
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0-5 years of experience
Technical team lead for 40 person Lotus Notes / Domino System Administration team.
- Increased service availability through the identification and resolution of repetitive issues.
- Chaired monthly team meetings for service / project review and knowledge sharing for improvement in service quality and advancement of team capability.
- Partnered with management in the recruitment and selection of new employees and consultants, ensuring quality support in growing service.
- Led and participated in projects, managed escalations, assigned work, and interfaced with program office on service delivery improvements.
0-5 years of experience
Managed service delivery teams responsible for implementation of IT infrastructure and IT services for Washington Mutual’s Southwest Region.
- Responsible for approximately 3000 Windows 2000/2003 advanced standard, enterprise and IIS v5/6 servers. EMC and IBM SAN.
- Developed strategy recommendations, detailed project plans, reporting dashboards and weekly senior executive briefings. Improved contract revenue and profitability by executing high return consolidations, performance improvement and productivity projects within the IT Services Organization.
- Continually optimized the skill mix of datacenter staff, service organization structure and service processes to achieve delivery and support commitments within operating budgets.
- Championed continuous improvement of processes and procedures to enhance quality and responsiveness.
0-5 years of experience
Published a company training manual, utilized by internal employees, used for diagnosing issues and initial setup of company software.
- Utilized remote software to troubleshoot and install company software, verifying customer configurations were aligned to company standards, ensuring efficient use.
- Self-taught Microsoft Dynamics CRM, trained internal employees processes and procedures for utilizing work software.
- Collaborated with company consultant, ensured migration to CRM 2013 was seamless.
- Formed the HYPE team, a group that collaborated to ensure employee morale, events included an Oscars event that showcased employee strengths.
- Interviewed potential new hires, created an assessment to grade interviewees.
- Conducted employee meetings, ensuring employees were knowledgeable on processes and procedures set by [company name].
- Created a process for efficient troubleshooting techniques, ultimately lowering average call time.
- Managed the company support email, worked diligently with co-workers to respond to every customer within 1 Hr.
0-5 years of experience
Analyze the business blue print document, Developed the design for implementing the business solution, implement the code according to the design, Prepare unit test cases according to the business requirements and Test the application according to the business requirements.
- Documentation of Technical Specifications and High Level Technical Design for the business requirements
- Assisted project manager in identifying and carrying out ABAP/4 support for existing productions interfaces. Worked on performance tuning for many ABAP objects.
- Developed legacy to SAP data migration strategy and formulated detailed interface requirements for carrying out the business needs.
- Review/Develop/Maintain SAP ABAP/4 Objects, Technical specification and Unit Test Plan for All SAP Modules.
0-5 years of experience
Launched a transformational software product redesign using Agile scrum methodology. Led UX meetings and user acceptance testing. Decreased scope expansion by managing the product vision and working to prioritize and plan the product backlog. Collaborated with customers to keep a consistent feedback loop.
- Reduced time-to-market for customers by enhancing the software.
- Designed new product features to allow customers to import and manage their own content and create custom reports.
- Increased sales for self-service packages and professional services.
0-5 years of experience
Managed software product lifecycle and development activities for a web-based application that provided business and technical metadata to 3500 internal customers. Application received the Wilshire Award for Metadata Best Practices award in 2004.
- Managed technical staff by hiring, training, coaching and evaluating job performance. Coordinated support from other organizations including database and system administration, networking and help desk.
- Managed all software development activities including the development of custom features and enhancements, SAP integration and development utilizing vendor supplied software development kit (SDK). Interfaced with external vendor and corporate legal resources to purchase SDK licenses and training.
- Developed technical roadmaps and led proof of concept (POC) on the Informatica Metadata Manager tool. Project concluded with the delivery of POC findings and recommendations to upper level management and stakeholders.
- Interfaced with external customers to integrate e-commerce client applications to an electronic bill payment system
- Designed software architecture and produced architecture and technical design documents.
- Developed software using BEA WebLogic, Java, J2EE, Jakarta Struts, Oracle 9i, java server pages (JSP), HTML and JBuilder.
- Created and executed system test plans and led performance testing efforts.
- Prepared and executed software implementation plans.
0-5 years of experience
Provide leadership to technical team of six developers in designing, developing and testing new trading platform for annuities, Investment Provider Exchange, (IPXTM). Multi-Module system designed with .NET 4.0 N-tier based architecture using ASP.NET and WinForms (vb.net) utilizing SQL Server 2012 and Crystal Reports XI. Collaborate with Business Analysts and Project Managers to identify business and technical needs from requirements.
- Lead remotely distributed US based development team through all SDLC phases while utilizing elements of Agile.
- Personally developed Advisor module (ASP.NET/WCF/C#) allowing plan participants access to financial advisors.
- Streamlined deployment process allowing business owners decide features to be included in releases.
- Optimized financial reporting from hours to minutes by implementing data warehouse process.
6-10 years of experience
- Led cross-functional team of four senior engineers to implement strategic product integration; converted newly acquired product into existing product line, leading to sales increase of 8%.
- Managed collaboration in four countries (US, China, Brazil, India) to develop EMC’s first product for small business and consumer market; identified opportunities in multimedia content management; designed and developed the first photo management feature in China market, leading to market share increase of 3%.
- Identified new use scenario for cloud computing and led team of six to develop technology proposal that laid foundation for potential market of $160 million; took second place out of 400 competitors in EMC Innovation.
- Initiated EMC’s first research initiative in China consumer storage market and created market analysis reports for executives; collaborated with sales team to procure first investment in China consumer marketing campaign and received Group-wide award for contribution to China market development.
6-10 years of experience
Direct team of 6 systems engineers in architecture solutions and applications implementation for optimum efficiency, quality, and regulatory compliance. Oversee systems roadmaps and determine future IT infrastructure support requirements. Maintain 60 TB of server-based data backups. Prepare and administer $16 million capital and operating budget. Drive projects through all life cycle phases to successful delivery. Provide workflows and knowledge base for engineering best practices. Document processes and systems in order to identify areas for improvement and new technologies. Determine needs and ensure stakeholder buy-in across technical and business departments.
- Designed successful backup systems to facilitate 30% annual data/systems growth and streamline full backup time from 60 hours to 20.
- Reduced application recovery time from 72 hours to 8 and lowered staffing requirements for recovery of 80 servers from 3 employees to 1.
- Cut server acquisition time from weeks to 30 minutes via creation of internal private cloud with more than 450 virtual servers accounting for over 80% of production environment.
- Recognized as key participant in over 40 major installations, upgrades, and other projects.
- Produced virtual desktop infrastructure for custom installs of 100 training room desktops.
- Enabled data replication and disk space addition without downtime using file share solution.
- Instrumental in adoption of ITIL/Chargeback model to reduce expenses and allocate resources.
- Upgraded call center application to VoIP and supported new Avaya IVR system.
- Maintained high levels of employee morale/motivation and low turnover rates.
0-5 years of experience
[company name] is a leading worldwide provider of electronic transaction processing solutions. Global Payments has operations locates throughout the USA, Canada, the UK , Europe and Asia pacific region to serve millions of consumers and merchants, hundreds of organizations and financial institutions and scores of government agencies that use Global Payments acquiring, processing, network communications, , internet, gaming and consumer money transfer services.
- Technically managed teams on G2 and TDS applications and drove requirements to successful solutions.
- Mapped and modeled the data in the various tables in the system according to the relationship between the entities
- Researched, specified and designed complex software systems.
- Monitored, analyzed and troubleshooted production issues list for daily running processes.
- Identified bottlenecks and worked enhancements to reduce resource costs and increase organizational efficiency.
- Handled solely multiple projects including those involved with managing independent consultants and offshore teams.
- Supervised, tracked and reported Project status to the senior management as part of resource planning on various assignments.
- Build highly-sophisticated analytical queries with various grouping sets and analytical functions and enhanced the performance by using Oracle 10g performance features like partitioning, parallelism, materialized views, temporary tables and optimizer hints.
- Created and managed DBMS scheduler jobs to enqueue and dequeue messages between systems. Used JOB chains and Chain rules to make use of DBMS scheduler effectively.
0-5 years of experience
Utilized knowledge of the roles in the department to lead the training of new individuals and existing individuals transitioning between roles
- Ensured all individuals understood all aspects of their role, from processes and procedures to what is expected of them on a daily basis
- Created practice worksheets, practice calculations, and scenarios to assist in the training process
- Communicated closely with department supervisors to determine training schedules and to provide/receive feedback
- Lead group training sessions when needed
- Assisted with other projects as needed
0-5 years of experience
- Interviewed new candidates and provided Manager with Feedback.
- Lead projects, impacted modules, set timelines, delegated coding assignments, oversaw testing and shipment of code to production.
- Designed, coded and supported modules using DB2 and COBOL II.
- Trained co-workers in the use of version control panels and company procedures.
- Coordinated, delegated and monitored trouble tickets for two applications.
- Prepared technical documents for physical design and system documentation.
6-10 years of experience
Technical Team Lead\Department Manager
- Managed team of 7 developers and IT professionals
- Re-architected in-house developed system for largest client; Moved from legacy classic ASP system to a N-Tier .Net 4.0 system using SQL Server 2008, WCF, and ASP.NET 4.0.
- Planned and executed move of Company’s Data Center and users
- Built and maintained customer in-house software for internal processes and clients
- Administering 5 MS SQL servers ranging from 2000 to 2008
- Developed and maintained multiple databases for custom in-house software
- Mentored fellow developers on SQL ranging between basic to very complex queries.
0-5 years of experience
Manage a team of 6 junior developers including peer code review, and daily technical support.
- Developing, designing, and writing ColdFusion MX9 code for various software applications for DHS users using Agile methodologies (2 weeks sprints)
- Development of new features and products including the development of online applications, user interface logins, etc. Analyze customer requirements and implement changes to various web-based applications systems
- Development of new applications using Ruby on Rails (RoR)
- Attended & completed 8 weeks Ruby on Rails training by GMU
- Manage Projects resources including Plan, schedule, and track project deliverables while conduct user acceptance testing and using Agile methodologies for fast delivery
- Served as function Technical Team Lead assisted technical team with task assignments, served as technical subject matter expert during candidate’s interviews, provided technical support during new member on-boarding, facilitated the development of technical on-boarding documentation for the technical team member. Took part in the client’s bi-weekly Developer calls.
- Develop training programs and materials and design methods including manuals, reference materials, and application screen shots for Business owners, clients and users.
0-5 years of experience
Managed and trained a team of 6, working an average of 1275 tickets a month and supporting 3800+ users
- Responsible for troubleshooting, repairing and maintaining users’ desktops and laptops
- Installed new desktops/laptops, migrated users’ data from old to new pc’s and trained users on the basics of the new machines.
- Installed desktop software and upgrading operating system
- Team consistently exceeded service level agreements, training hours required and customer satisfaction results.
- Developed and maintained excellent working relationship with end users, requestors, and management
- Coordinated and managed with end users rollouts of pc hardware and configuration changes to pc’s
- Handled customer escalations with an average of 40 per month.
- Coordinated team during virus outbreaks to reduce the number of infected machines in the fastest time possible
0-5 years of experience
Maintained and Supported Oracle EBS Development, QA and Production on a multi-tier environment including istores on DMZs
- Developed complex ETL and conversion programs in PLSQL, SQLLOADER, Unix Script to argument development resource. The development were part of the legacy conversion for employees, GL Interface and Vendor conversion while assisting developers and functional team with complex development/technical issues.
- Created ad-hoc in-house scripts in Unix and Sql for monitoring and maintaining Web logic servers, databases and applications.
- Enabled and monitore alerts for Database Firewall; customized security alerts and reportings; also set business thresholds for applicable SOX monitoring such as auditt; unathorized login reports.
- Wrote various application management strategies and standard documents including Development, Installation, Monitoring and Troubleshooting standards leveraging AIMs Methodologies for RICE Implementation.
- Designed and implemented Database capacity planning as we migrated legacy data from a new company acquisition.
- Installed and managed Oracle Fusion middleware and configured the tech stack for OBIEE, ESSBASE, Identity Management, Single sign-on, Windows authentication, and configuring Oracle Portal administration.
- Managed and administered SOA components such as BPEL, B2B and BAAM – other managed services.
- Created and provided the required schema repositoriesfor OBIEE/ESSBASE reporting.
0-5 years of experience
Lead a team of onsite(3) and off shore(6) developers including task assignments, code reviews and deployments
- Introduce and provide leadership for implementing modified SCRUM/Agile process for project management and delivery
- Utilize Zend & custom MVC frameworks to enhance user interface and backend functionality for company call center and marketing applications to support expansion into new markets
- Collaborate with business leaders in other departments to develop training materials in expanding markets
- Provided leadership and training for the migration from SVN to Git for web development team
- Implemented new customer self-service portal using Zend with a SOA utilizing SOAP & REST
0-5 years of experience
- Analyzed existing architecture for SAM central control hub and made recommendations for its enhancement.
- Architected, designed and participated in full SDLC for new Student Learning Applications using SCRUM methodology (utilizing Confluence and JIRA), Sparx Systems Enterprise Architect, Java, JAX-RS, openEJB, JPA2, JSF, Named Native Queries, XML, HTML5, Backbone.js, Handlebars.js, jQuery, Kendo UI, JSON, Jackson JSON Processor, MySQL, Eclipse, SVN, Git, JBoss 7, Tomcat, TomEE.
- Provided technical infrastructure upgrade for Student Learning Applications: Spring 2.0.8 3.0.7; Hibernate 3.2 GA 3.6.7;JBoss 4.0.6GA 7.1.1.
- Provided performance validation and tuning utilizing JMeter, JProbe, and Visual VM for School Education Applications. Measured Heap and PermGen Memory usage and come up with recommendations for optimal JVM configuration.
- Performed data quality analysis and made recommendations for data improvement.
- Configured and set up projects for Continues Integration utilizing SVN, Maven, Nexus, and Jenkins.
0-5 years of experience
Lead the conversion team for financial securities firm that produces financial reference for stocks traded on the NYSE.
- Mentor the conversion of daily batch jobs running on HP Tandem systems to UNIX AIX servers.
- Mentor the creation of expect and korn shell scripts to be utilized by UC4 job scheduling software.
- Manage and set up UC4 job streams to send and receive files being transmitted by NDM file transfers.
- Rotate into the on call schedule to cover any emergencies that may interrupt scheduled job streams.
- Performed as a member of the standards committee for new batch job setup for new firms that come on line and firms converting to UNIX batch processing.
0-5 years of experience
Developed custom ASP.Net pages integrating with SharePoint Web Services
- SQL Database and Design for external access into SharePoint Data
- Led Reporting Team of 5 Report & SharePoint View Developers.
- Monitored PowerShell scripts importing external delimited data into SharePoint Lists
- Developed multi-threaded Silverlight Applications
0-5 years of experience
Lead teams of 4-5 personnel from different entities for system installation
- Coordinated with various shipyards to facilitate install and testing of equipment
- Conducted equipment disassembly and reassembly to support installation
- Conducted system power checks and light off and tested various system attributes
- Verified fiber and copper cable build
- Completed project management course
- Attended Microsoft project planning training conducted by Learning Tree
0-5 years of experience
Oversaw the operations of a team of 7 for the day to day operations of Enterprise Governance Risk and Compliance (EGRC).
- Implemented a change management database to facilitate the automation and management of the EGRC environment, technologies included Oracle, Django, Python, Bootstrap, and Apache.
- Engaged with customer internal and external on critical issues related to the EGRC environment.
- Developed a change management process to facilitate emergency changes within the environment.
- Worked with security to address audit controls in the EGRC environment.
- Engaged in performance improvement plans for select individuals.
0-5 years of experience
Responsible for knowledgebase updates and communication of changes implemented to the helpdesk agents in four locations across the United States
- Responsible for problem resolution, reporting o EDS and client IT executives
- Liaison between EDS, Vendors, and client IT Leadership teams
- Field technical questions from agents and client IT Leadership
- Responsible for creating detailed operational reports for distribution to EDS and client IT Executive Leadership
- ITIL Foundation Certified
- Microsoft Office Certified
0-5 years of experience
- Responsible for design, development, UAT, and implementation for the rewrite of Royal Caribbean’s legacy reservation system
- Served as primary point of contact for thirty party [company name] global resources based in India
- Conducted daily Scrum meetings
- Introduced online Kanban board for tracking sprint progress
0-5 years of experience
2000 rollout project.
- Responsible for managing workflow of 15 person remote deployment team and tracking of all work completed.
- Responsible for quality control and creation of all deployment documentation for remote team and submitting documents to customer for future deployments.
- Provided problem resolution for remote team, this also included escalating and working with the [company name] global support team to resolve issues that could not be handled locally. Documented all issues resolved locally and submitted resolutions to global support.
- Administration of Microsoft SMS 2.0 servers.
- Active Directory and NT 4.0 account administration. Worked on issues with roaming profiles and redirection of users My Documents.
- Migration of all Novell user data to new Windows 2000 file servers.
- Support technician for Cisco VPN rollout. Responsible for addressing and troubleshooting all client connectivity issues as well as end user installation issues.
0-5 years of experience
- Team performed Logical Migration of over 1800 servers to new [company name] domain as part of project to separate [company name]’s network from Abbott
- Performed specialized server migrations such as DMZ, Citrix, and Web Servers
- Part of team that moved over 220 TB of data to new [company name] NAS environment
- Worked with Site Separation Office and various teams to move over 35 international office file shares to new datacenter environment
- SDM Team performed all AD Group creation and remediation for [company name] during transition from Abbott systems to automated solution.
- Developed and edited procedure documents.
6-10 years of experience
Lead 16 administrators in the day-to-day operation of VI sites worldwide supporting over 800,000 customers at over 620 locations (over 400,000 computers and 4,200 server bases systems)
- Manage numerous projects including planning, implementing, and re-engineering solutions to meet customer requirements (often generating additional revenue)
- Administer and monitor the VI environment connected to NetApp SAN Array
- Plan and build new VI sites utilizing VMware vSphere 4.1 including current plans for an enterprise wide upgrade from vSphere 4.1 to vSphere 5.x and SRM 5.x
- Create knowledge base articles for training, troubleshooting, and transition
0-5 years of experience
Design custom aircraft seats for configuration in commercial aircraft.
- Utilize CATIA V5 to design complex electro-mechanical parts and assemblies.
- Team Leader of five engineers to develop new product line of collapsible serving tables.
- Deliver project presentations to upper management.
- Technical Team Leader for Z110 Ryan Air 737 program to provide design and manufacturing expertise during project development.
- Prepare detailed drawings and documentation for production release.
0-5 years of experience
Provide production support to Financials 9.2 of [company name], eProcurement, and Accounts Payable modules
- Supervise junior developer, manage and assign workload to consultant
- Attend weekly meeting with DBA, System Network and PS Admins teams
- Work with functional user and business owners
- Create technical specification documents, system test plans and Integration test plans
- Configured AWE workflow for Requisition and Purchase Order processes
- Converted PO dispatch progrom from SQR to BI Publisher report
- Converted custom Crystal reports to BI Publisher reports
- Served as technical team lead in PeopleSoft Financials 8.9 to 9.2 upgrade and worked closed with PMO during the project plan reviews
Information Technology Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
