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IT Project Manager Resume Samples
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0-5 years of experience
Responsible for creating, updating and managing individual project budgets to ensure assigned projects attain an acceptable profit margin and returns on investment.
- Managed 10 helpdesk technicians and 430 installation technicians to ensure successful installations of P.O.S., servers, routers and other networking equipment.
- Developed and adjusted project schedule and timeline for 900+ scheduled installations. Adjusted project schedule to align with equipment shipments.
- Organized cost control measures with required payroll and performance management using Project Management (PM) methodologies.
- Proactively built and maintained strong customer relationships; maintain consistent communication and manage customer needs and expectations by meeting project timelines.
- Formulated various operational features including reorganization of process flow and formulation of departmental best practices.
0-5 years of experience
Steered EUS within Chicago headquarters and Phoenix, Arizona call center comprised of 5,800 users collectively.
- Applied strong managerial skills toward directing, coordinating and supervising team of 15-20 technicians in handling approximately 250 tickets per day.
- Redesigned call-to-resolution model to improve support from 165 tickets resolved daily to 250.
- Encouraged, enforced, and supported cohesive interdepartmental cooperation between EUS and departments such as Windows Operations, Windows Engineering, and SAN Operations.
- Led asset management including cataloging, reconciling and auditing all computer-related assets on campus.
- Bolstered asset tagging efficiency from 63% in 2005 to 97% in 2008.
- Liaised between EUS and external vendor technical support to facilitate warranty claims and repairs for Lenovo, IBM, HP, Xerox, and Apple.
6-10 years of experience
Worked in the project office team where I managed strategic and tactical projects using onshore and offshore team members organized in a matrix environment. Managed projects through all phases from discovery through deployment. Effectively managed complex and high impact projects, one with a $3 million budget and 30 team members.
- Drove a robust qualification, reliability and design verification process. Collaborated with IT and business experts through all phases of a project to ensure delivered solutions brought business value.
- Lead geographically and culturally diverse cross-functional teams for large projects across departmental and business units.
- Actively Tracked internal and external project risks where each risk was graded for probability and impact. Implemented communication plan to escalated risks as appropriate.
- Proficient in the project gating process where projects are estimated for cost, duration and business benefit. Established initial project budget and regularly tracked actual cost to projected cost.
- Coordinated testing effort for project and tracked internal and external project risks. Worked closely with deployment team to successfully promote hundreds of integrated modules for deploy.
- Attended PMP preparation class and studied PMBOK guide
- Implemented many process improvements to streamline system development life cycle and mentored others on new procedures.
0-5 years of experience
Responsible for managing a 6 million dollar software development budget for enhancements in Network Ordering and Software Provisioning
- Leveraged a modified Agile and its iterative development methodology to manage a portfolio of 4 projects consisting of 11 Dot Net applications
- Accountable for software integration of multiple vendor network elements across projects
- Managed project financials, and provided monthly project financial reports
- Managed development deliverables for team of 25-30 developers where 90% of team is offshore or at other locations
- Developed iterative development plan that mapped to 2 week development/test iterations, and leveraged MS Project to develop an end to end quarterly release plan
- Accountable for collaborating with customer to develop UAT plans and manage testing effort.
0-5 years of experience
Managed a $2.9M program that replaced a legacy Billing, Commissions and Accounts Receivable system from project feasibility to implementation. Trimmed $2.7M off the original project estimate by utilizing SaaS (Software as a Solution) providers for the Billing and Commission Portals. Led an internal cross functional team as well as 6 remote vendor partners.
- Assisted in establishing a new PMO process including the development of: Project Plan, Charter, Feasibility Study, RFP, Change Request, SDLC work flow processing, Project Schedule Templates and Project Light Methodology.
- Delivered 2 high profile projects (Maximum Allowable Charge and Website Rewrite) simultaneously. Both projects were completed 2 weeks ahead of an aggressive year-end deadline and within budget.
- Collaborated with senior executives, business customers and IT managers to understand business needs and manage cross-team impacts.
- Maintained large scale project budgets including: solicitation of project estimates, financial oversight of upwards of 15 teams, vendor contracts, change requests and variance reporting.
- Mentored team of Jr. Project Mangers within the newly formed PMO.
0-5 years of experience
Coordinated various IT projects ranging from employee logistics, building decommissions, telecom system management.
- Organized planned power down of Data centers, security system installations/upgrades
- Assigned project tasks to employees to complete projects in a timely manner
- Supervised external technicians on security system projects and data center upgrades
- ITIL Certified (2012)
0-5 years of experience
Lead the relocation of Uninterrupted Power Supply (UPS) and Reconfiguration of Training room
- Developed Risk Analysis and Quality Management Plans, Milestones and Change Controls on projects
- Wrote up Project Scope and WBS on system development or enhancement to ensure that partners and customers requirements are met to improve data flow, accuracy and efficiency
- Lead projects on Systems configuration, hardware upgrade, patching and monthly software release
- Manage the Configuration and programming of the PBX for two call centers, configured templates for correspondence robot, Administered CMS Access and Custom configuration for new phone lines
- Ensured effective communication and relationship between customers, partners, stockholders and all business units are well maintained
- Identified, tracked and monitored projects 24/7 and communicates project-related issues, scope changes, variances, constraints and contingencies that may arise during projects implementation
0-5 years of experience
Led this two-year position/project with the local IT department in transitioning the local systems to corporate standard systems. Worked closely with corporate leadership teams to ensure a successful implementation of five systems simultaneously.
- Implemented new standard systems for Laboratory, Billing, Electronic Order Entry, Pathology and Microbiology departments resulting significant efficiency improvement.
- Developed and trained staff on new SOPs.
- Guided all IT employees on implementation plan.
- Provided presentations and written communication to Senior Directors.
- Collaborated with Sales regarding outside customers on developing and implementing interface testing plan.
- Acted as liaison between Corporate and Business Operations partners.
0-5 years of experience
- Collaborated with executive management to develop project scope and requirements
- Delivered web-based application and marketing solution for fulfillment of $500M company
- Optimized business processes, in response to benchmark analysis, with delivery of collaborative and flexible web-based content management toolkit
- Engaged stakeholders to provide project scope, requirements and status reporting
- Led remote project staff across multiple regions; managed project plan and budget, third party
0-5 years of experience
Served as the senior employee in region and managed staffing of 19+ in charge of operations
- Supported new requirements analysis and transition engineering capabilities in crisis operations
- Authored engineering proposals and budgetary estimates in support of new requirements for clients
- Established standard operating procedures and preventive maintenance on newly acquired systems
- Assisted in planning, activation and monitoring of WAN circuits and long-haul transmissions
- Supported and developed processes and solutions to use existing capabilities
- Developed business solutions to develop and managing enterprise infrastructure
- Designed synthesis and system validation while considering the ongoing operations of systems
0-5 years of experience
Delivered the following phases: initiation, planning, and part of execution & monitoring of the LV3 Initiative: Build and implementation of an integrated Label Platform ($1.8M)
- Created RFP Document & process for the Development of the Customized Integrated Web Application and participated in the RFP Evaluation process, Referrals checks, and clarification meetings. Reviewed Business Requirements and Design Documentation provided by selected vendors
- Researched and provided business analysis on the following software and licenses agreements: Fonts, Barcode Fonts, PDF Converter, and IBM customer program
- Drafted documentation for Change Control Process & CR Form for IT Projects, Issues & Risk Log for the IT department.
- Created flow charts diagrams for a few important business processes
- Successfully managed relationship with Project Managers from all vendors and managed approved SOW and contracts.
0-5 years of experience
Managed projects having revenue budgets ranging from 10k through 1.5M that included deliverables such as software development and integration, upgrades, on-call support, data conversion, IT architecture and security documentation and post go-live support.
- Appointed as Scrum Master to implement Agile methodology for new projects and transition assigned team from traditional Project Management practices (PM) to Agile
- Prioritized, coordinated and tracked progress of the Software Development Life Cycle (SDLC) and monitored financial status to ensure deliverables, milestone dates and budget were met on or before deadlines
- Successfully motivated and lead teams that included developers, business analysts and QA/Testing while promoting a high level of team rapport.
- Interfaced with client senior management and steering committees regarding current status of resolution of issues and next-steps.
- Performed other project management tasks such as writing proposals, documenting overall assessment of [company name] projects and other tasks as requested.
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Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
