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End User Support Resume Samples
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Candidate Info
6
years in workforce
4
months at this job
HS
Professional And Technical Skills
C
Certificate
Computer Science And Engineering
End User Support Tech II
- Worked as a team member to help deploy 4000 thin, thick, and zero clients for the Defense Logistics Agency to upgrade, support and ensure timely completion of migration mission.
- Performed Windows 10 migration and deployment to ensure compliance with the Department of Defense Regulations.
- Provided End user desktop support and troubleshooting for customers at the DLA.
- Supervised special logistics and inventories of laptops and docking stations which contributed to the mission's end goal.
Candidate Info
22
years in workforce
2
years at this job
AAS
Electronics
End User Support Specialist
Provide onsite and remote support for Telepresence, Digital Signage, and Audio\Visual equipment
- Provide Level 2 support to desktop support team
- Manage telepresence support
- Manage Conference Support
- Manage digital signage enviroment
- Train and support users on all technology
- Update support tickets via Remedy/ServiceNow ticketing system
Candidate Info
18
years in workforce
2
years at this job
BA
Speech Communication
MS
Information Technology Management
End User Support Manager
- Plan, organize, direct, supervise and evaluate the technology support services team of 14 technicians providing Tier 1, Tier 2, and Tier 3 support of the district mission, vision and goals.
- Participate in the hiring, training and development of highly effective work teams.
- Manage technology vendor relationships and service agreements for hardware, software and applications.
- Develop and manage budget ensuring effective use of district funds through strong project management, effective technology procurement and deployment.
- Monitor workflows, develop quality control procedures and testing to deliver high quality and proven solutions to end users.
- Communicate effectively to establish and maintain relationships with Administrators, user personnel and vendors.
Candidate Info
43
years in workforce
6
years at this job
MBA
Master of Business Administration
Manager End User Support
- Manages Team of 18 End User Lead Technicians Supporting 8300 associates over a geographical area encompassing the East coast.
- Project manage system infrastructure refreshes.
- Manage projects to continually improve end user support processes.
- Develop goal driven processes to help increase Technologist's knowledge and support capabilities.
- Design and implement matrixes to help improve all areas of IT infrastructure along with End User support.
Candidate Info
8
years in workforce
4
months at this job
BS
Electronics Engineering Technology
End User Support Technician
Contracted to the Defense Logistics Agency
- Deploy laptops and desktops to a user's physical location and provide physical installation of hardware and peripherals (e.g. docking stations, CAC readers).
- Provide hardware and software problem resolution for end users.
- Load special software and drivers and map drives as needed.
- Train users on the basics of Windows 10 and VDI (via Citrix).
- Perform job requirements and provide customer service with minimal supervision.
- Clearly communicate technical solutions in a user-friendly, professional manner.
Candidate Info
15
years in workforce
4
months at this job
C
Computer Operations & Programming (certificate)
Business Adminstrator
End User Support Analyst
- Configuring Win 7&10, with Raymond James new migration of the F5 VPN Remote applications
- Installing, troubleshooting all F5 VPN issues with Go to remote Assist.
- Configuring NT profile from Juniper to new F5 VPN remote logon systems Wins XP, 07, 10 OS.
- Troubleshooting the F5 remote issues with Firewall, Admin rights, URL blocks, Group policy
- Submitting the daily migration clients to be move the F5 migration group policy in the AD.
- Resolving Service Now apps helpdesk tickets for all F5 remote clients issue within the SLA deadline
Candidate Info
10
years in workforce
4
years at this job
BS
Management Studies
MA
Mba
End User Support
- Provide technical support for all internal and external clients using the Fidelity RIA benchmarking website
- Assist in the analysis of the benchmarking data to discover trends and market norms.
- Point of contact for relationship managers to assist with all reporting available using benchmarking data
- Help confirm data in all ‘market reports’ before being published
- Prepare and deliver presentations to senior executives within business unit
- Run Google Analytics to monitor and report website usage
- Assist in the creation of the 2014 questionnaire for benchmarking study
Candidate Info
15
years in workforce
8
months at this job
BS
Information Systems And Cyber Security
MA
Business Administration
End User Support Analyst
- Work in an Office 365/ SharePoint environment
- Evaluate technical problems throughout our clients' office suite, build laptops for new employees
- Identify and repair problems that fall outside of the Freedom Partners Shared Services End User Support
- Maintain service desk tickets to ensure customers have their issues addressed in a timely manner
- Research and analyze acquiring new technology for projects and device selection for employees
- Research and implement best practices to improve services while lowering costs and increasing efficiency
- Review software, cloud applications, and technical services used throughout the organization and find single solutions that meet department needs, security standards and integration with existing platforms
- Work with external technology engineers to solve problems as they arise in a timely manner
Candidate Info
26
years in workforce
18
years at this job
MBA
Master of Business Administration
Lead Analyst End User Support
- Manages team of 17 Technical consultants
- Manage and maintain network systems for regional office of 1900 associates.
- Project manages all system and infrastructure upgrades.
- Manage and support regional office's networking systems.
Candidate Info
10
years in workforce
5
years at this job
Computer Networking Technician
End User Support II
- PC Desktop support for 800 corporate users
- Troubleshoot and resolve hardware/software/network issues, escalating when required
- Hardware refresh and roll out of Windows 7
- Manage access to shared folders on file servers with Active Directory
- Manage and work active issues with ticketing system (Remedy and ServiceNow)
- Provide instruction to end users on software.
- Create documentation on software installations
Candidate Info
4
years in workforce
2
years at this job
AAS
Computer Science
BS
Computer Information Systems
End User Support Specialist
- Perform desktop computer installation and repair services in compliance with established service delivery standards.
- Install, maintain, tune and troubleshoot complex client/server systems and applications.
- Provide consultation and tier two and three helpdesk support to faculty and staff in the use of desktop software applications and various information systems technologies.
- Recommend procedures for protecting the security and confidentiality of enduser data.
- Coordinate IT maintenance and support activities with University offices and personnel.
- Work with Academic Technology personnel and system vendors to resolve/solve hardware and software problems.
- Perform network and cable installations, including all network connections.
Candidate Info
9
years in workforce
2
years at this job
Communications
Leadership During Threats
IT End User Support Technician
- Troubleshoot all IT hardware and software issues for Department of Homeland Security employees
- Process and resolve IT help desk tickets using Remedy 8.1 service management software
- Update and close Help Desk tickets in a timely manner to reflect action taken and current status
- Perform preventive maintenance on PCs, printers, and other hardware
- Install PC hardware/software and assist in the installation of system and networking hardware and software
- Use Active Directory to add new computers to the network, unlock/reset/disable user's accounts and delete computer and printer off the of the network
- Resolve service requests and service restoration incidents with known solutions and repeatable processes that have been escalated by the IT Service Desk
Candidate Info
14
years in workforce
7
years at this job
End User Support Analyst I
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
- Project Manager and Project Lead in the deployment of over 400 new desktop computers in 11 offices in 10 different states.
- Project Manager, Project Lead and Administrator in the deployment of Symantec Endpoint Protection to over 600 computers, laptops and servers.
- Updating the Operating systems of over 600 computers from Windows XP to Windows 7 and now from Windows 7 to Windows 10.
- Assisted in the imaging, deployment and rack mounting of new servers using Windows Server 2012 r2.
- Create new User and Computer objects in Active Directory.
- Create new Users in Microsoft Exchange.
- Deploy and upgrade Office 2010 to Office 2013, Office 365 2013 Edition and now to Office 365 2016
Candidate Info
8
years in workforce
4
months at this job
AS
Major Information Technology
End User Support Technician II
- Provide a Technology Refresh Surge to all Defense Logistics Agency (DLA) user/Customers in a geographic area.
- Have administrator rights to provide technical software, hardware and network problem resolution to all end-user computer and peripheral equipment on domain for a Windows 10/VDI rollout.
- Provide technical support by performing installation and repair; identify, evaluate and solve end-user’s workstation problems; support and train end-users on Windows 10/VDI as needed.
Candidate Info
17
years in workforce
1
year at this job
AAS
Computer Information Systems / Web Design And Programming
BA
Communications
End User Support Technician
- Document steps taken to troubleshoot/resolve the customers issue.
- Responsible for responding to ITSM incident and request tickets within designated assignment group.
- Create and manage access to shared mailboxes, distribution lists and mail resources using Exchange Access Control Panel.
- Use Service Now to track incidents and Service Requests from end users from various agencies across New York State.
- Troubleshoot a wide range of end user incidents and complete customer requests
- Provision and troubleshoot RSA software and hardware tokens as well as develop technical specifications for mobile devices.
- Assist end users with resolving complications related to the Office 2016 upgrade
- Respond to emails related to the Office 2016 installation as well as track and report issues to management.
- Write, debug, analyze, and implement PowerShell scripts for larger requests and projects related to shared mailboxes, distribution groups, and administrative roles.
Candidate Info
3
months in workforce
3
months at this job
Healthcare Technology & Management
Nursing
Information Services Intern – End User Support
- Provide customer support to end users by responding to incident and request tickets
- Troubleshoot PCs and image PCs with Windows OS
- PC and laptop deployment
- Hardware and software installation
Candidate Info
15
years in workforce
5
months at this job
BS
Computer Information Systems
MS
Management
End User Support Analyst
- Analyze hardware, software, and application problems for all network or stand-alone computer systems and network resources supported for the store point of sale.
- Use of network and environment monitoring and reporting tools e.g. Lan-sweeper or Microsoft System Center 2012.
- Working knowledge of supporting and a large mobile workforce with remote support tools such as Dame Ware or VNC. advantage
- Microsoft Exchange Mailbox setup and support
- Working knowledge of supporting and a large mobile workforce with remote support tools such as Dame Ware or VNC. advantage
- Working knowledge of computer imaging provisioning software e.g. Symantec Ghost
- Monitor computer systems, networks, and applications for response time, problem prevention, performance and resource utilization.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Working knowledge of computer imaging provisioning software e.g. Symantec Ghost
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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