IT Account Manager
Responsible for providing key private label client relationships with full IT and product development servicing. This included issue resolution, requirements development, and analysis of POS systems, Product control file, testing, delivery-inclusive of new product startups, strategies, systems releases, conversions, and deconversions. Scope included client facing representation for IT and the internal client teams. Demonstrated client centricity and customer orientation by provided presentations and data to key Clients. Demonstrated strategic and results orientation by leading cross functional IT test teams for product integrations and delivering accurate, on time product.
- Led IT DMAIC Career Development team, delivering completed DMA results to GE Consumer Finance CIO
- Successfully led cross functional testing teams for numerous private label client integrations-US and Canada
- Demonstrated quality skills by developing standardized testing planning and scripting for IT Client Integrations projects-still largely in use today
- Developed strong mainframe systems skills and general data mining knowledge