IT Support Manager
Managed Product Supply Support group of 5-9 employee and contract programmer/analysts. Enhanced and supported 40+ supply chain applications providing 24/7 support to corporate offices and 12+ breweries and distribution centers throughout the U.S., including Mainframe, PC, UNIX, Citrix, COBOL, JCL, PowerBuilder, VB, Java, WebSphere, ASP, .Net, and FORTRAN. Performed annual Information Management and Retention (IM&R) review and disaster recovery exercise. Worked directly with customers to analyze business needs and design, develop, test, implement, and support any enhancements. Oversaw development of systems design specifications. Assisted in application development. Reviewed systems changes and approved installations.
- Reduced nightly processing cycle by 3 hours.
- Completed nightly batch cycle on time 100% over one year and 99% over remainder of tenure.
- Instrumental in converting production scheduling system from MS Access to Oracle, reducing application incidents by 20%.