- Featured in:
-
High Quality
The best examples from thousands of real-world resumes
Expert Approved
Handpicked by resume experts based on rigorous standards
Diverse Examples
Tailored for various backgrounds and experience levels
Tech Support Analyst Resume Samples
No results found
Candidate Info
years in workforce
years at this job
Computer Science
Management
Tech Support Analyst (concurrently)
Supported a regulated and complex 24/7 Global wide IT Data Center in North America, Asia and Europe maximizing hardware and software systems availability and minimizing outages by responding quickly and effectively to all outages
- Provided Lead Tech support via customer-facing and phone for mission critical applications and servers
- Ensured day-to-day server administrative tasks are documented, executed in a timely manner and are successful
- Ensured optimum hardware and software system performance: proactively responding to growing CPU, or storage requirements; responding to software releases, version updates, hot fixes, security related updates and issues and log file entries
- Created and monitored batch jobs to ensure that the process is performing
- Managed security via creating and assigning roles and profile authorization
Candidate Info
years in workforce
years at this job
Information Technology
Computer Tech Support Analyst Associate
Provide desktop support for over 10,000 clients in the Richland area by phone or in person as needed to minimize downtime
- Maintained excellent working relationships with customers, field service, and technician.
- Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions
- Recommend and implement complete Technical Support solutions to Adobe Reader X and Windows XP issue achieving a 90% reduction in program downtime
- Day-to-day management of Network Printer servers achieving a 25% reduction in printer downtime within a 12 month period
Candidate Info
years in workforce
years at this job
Computer Networking
Bachelor of Arts
Tech Support Analyst
Answered, evaluated, and prioritized incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, computer-related technologies. Hardware included SMART Boards, Projectors, and Speakers, Learning Stations, Wireless Devices, and eLearning Platforms.
- Interviewed user to collect information about problem and led user through diagnostic procedures to determine source of error.
- Isolated and determined whether problem was caused by hardware such as cables, or interactive whiteboard and fixed the malfunctioning equipment or software.
- Assisted teachers in accessing and sharing a consistent curriculum across their district using SAFARI Montage single interface.
- Logged and tracked calls using problem management database, SAP tracking system and maintained history records and related problem documentation.
- Tested software and hardware to evaluate ease of use and whether product would aid user in performing work.
- Scheduled Field Service Technician to provide onsite technical support after determined the problem was an installation issue.
- Conducted school based training events for teachers and co-workers, developed troubleshooting and how-to procedures.
Candidate Info
years in workforce
years at this job
Enterprise Service Desk/pc Tech Support Analyst
Handled an average of 30 to 50 calls per day in a 24/7 Environment - 90% Phone support.
- Provided technical operations and training support to users with Outlook 97, 2000, XP, Netscape, Internet Explorer, VPN, dial-up.
- Supported domestic and international customer using Windows platforms: XP, 2000, NT4.0, 9.x
- Performed hardware diagnostics, Installs, configures, and tests personal computers, software, printers, and other peripherals (blackberrys, palm pilots, routers).
- Possess excellent customer care skills while demonstrating effective troubleshooting techniques, meeting Service Level Agreements and Quality Control.
- Successfully developed and maintain an extensive Knowledge Center database using (HTML/JAVA) Dreamweaver and FrontPage software.
Candidate Info
years in workforce
years at this job
Government
Business And Project Management
Business Management
Lead Tech Support Analyst
Senior Technical Analyst, resolving, Identifying and troubleshooting complex processing, website, application, usage and business issues, while coordinating internal resources to ensure successful delivery on commitments
- Implemented complex products across business lines and provided Project and Client Account Management to large financial institutions on global level, to include BofA, Capital One, Wells Fargo, etc.
- Supervised, coached, trained and lead a team of Senior Technical Specialists, providing global troubleshooting
- Account and website content management, product education, compliance, usage and functionality to end users
- Successfully strengthened company's business by leading implementation of a successful global website migration, collapsing 5 separate regional applications into one global platform, which created efficiencies and standardized processing
- Demonstrated ability to build and manage positive working relationships with key clients and stakeholders
- Travel for Universal Acceptance Testing (U.A.T.), technical writing, created training manuals in support of ongoing initiatives for clients and junior staff members
- Partnered successfully with Product Owners, Developers, Senior Leadership, Clients and Stakeholders in support of new and current programs / applications, ensuring service levels are met and client expectations are exceeded
- Spearheaded cross-functional initiative to achieve large customer migrations, conversions and maintenance requests, without customer impact
Candidate Info
years in workforce
years at this job
Arts
Tech Support Analyst
Adhered to security and audit requirements in the course of daily tasks
- Documented account provisioning activities, which include ticketing tools and logging provisioning events
- Became a Subject Matter Expert (SME) for given subset of tools, including ownership of the maintenance of the workflows and documentation of that subset of tools
- Troubleshooting and configured hardware equipment
- Provided technical, procedural and product guidance to our customers and field technicians; created, logs and updates all cases into a ticketing system within the established timeframe
- Provided standard and ad hoc reports, charts, and graphs when requested
- Assisted with training sessions for employees; mentored other employees with regards to new system releases and updates
Candidate Info
years in workforce
years at this job
Liberal Arts
Tech Support Analyst/video DJ
Configured and managed corporate network infrastructure via coast-to-coast support.
- Worked with management to maintain current equipment and plan future purchases.
- Troubleshooted video and lighting management systems and supported them in the field.
- Produced and designed complex visual presentations.
- Worked with client closely to ensure the resulting displays exceeded their needs.
Candidate Info
years in workforce
year at this job
Computer Technology
Tech Support Analyst
Provided network and computer support by helpline for 4000 internal and external clients. Communicated information clearly and effectively, always keeping the target audience in mind.
- Performed software/network troubleshooting via remote control and provided desk side support as needed.
- Coordinated and executed monthly computer moves after hours to minimize business partners’ downtime.
- Scheduled manual and automated software installs/upgrades after hours to be less intrusive on customers.
Candidate Info
years in workforce
years at this job
Japanese Language And Cultural Studies, Minor-computer Science
Tech Support Analyst
Provided technical support for clients and representatives of the Primerica corporation
- Helped with facilitating access to the company's websites, from basic password resets to completely updating the caller's information into the system's database
- Assisted customers with use of the company's sites on a variety of platforms, including: Windows, Mac, various tablets, smart phones and other mobile devices
- Interpreted for visiting Japanese representatives with Japanese-English verbal translation
Candidate Info
months in workforce
months at this job
Computer Information Systems
Accounting
Tech Support Analyst Level III
Designed and installed Windows Server 2003/2008
- Maintains daily tickets and reports to ensure the highest service levels are maintained according to SLA and SLO.
- Supported and assisted with initial installation of system including setup, users' account maintenance and data recovery.
- Created user accounts, configured user profiles and created local and global groups.
- Configured and designed Windows Servers 2003 Active Directory Domain Services.
Candidate Info
years in workforce
years at this job
Computer Science And Biology
Tech Support Analyst
- Served as Team Lead for Proactive Monitoring Team from July 2005 - July 2007
- Created and implemented Proactive Monitoring procedures
- Wrote SOP documents and trained Proactive team members
- Designed trending reports on mainframe and network reliability and availability
- Provided Tier 2 technical support to end users
- Actively monitored mainframe, network, and servers to ensure reliability
- Updated and maintained support knowledgebase
Candidate Info
years in workforce
year at this job
Political Science / International Studies
Tech Support Analyst
Maintained and ordered parts & toner for administrative office & production printers
- Rolled out, setup, and RMA retail sales hardware including credit card machines, scanners, and registers
- Created and disabled user active directory accounts
- Assisted all departments with audio/visual equipment
- Provided tier 1 & 2 support for software, operating system, PC, phone, and printer support.
Candidate Info
years in workforce
years at this job
Tech Support Analyst
Sole support for the [company name] product family, DataViz's flagship product at the time.
- Developed and maintained a call tracking database.
- Documented technical information for reference and training of future employees.
- Trained new employees for tech support.
Candidate Info
years in workforce
months at this job
Computer Science
Computer Science
Desktop Support Technician / Lead Tech Support Analyst
Set up user accounts and internet connections.
- Led a team of 4 techs for deploy/support troubleshoot all Printers problems and coordinated the installations and repairs with vendors.
- Re-image all Desktop/Laptops and printers to Wachovia from World Savings.
- Provided PC support and trained end users on new corporate policy
- Resolved trouble tickets via Nagios
Candidate Info
years in workforce
years at this job
Intro To Computer Networking
Computer Science And Business Administration
Tech Support Analyst/edi Coordinator for Electronic Commerce Group
- Managed GENTRAN functions and CONNECT:Mailbox functions, including sending test transmissions and Production file resends for EDI X12 data.
- Performed GENTRAN and CONNECT:Mailbox software upgrades.
- Supported EDI group functions and controlled activities on priority basis (EDI Coordinator).
- Modified and tested batch JCL for production job releases enabling strong and continuous data flow.
- Maintained and wrote new offline Manifest Freight Selection Programs in COBOL and Assembler.
Candidate Info
years in workforce
years at this job
Information Technology
Computer Science
Tech Support Analyst
Volunteered for development and maintenance of in house cmd line tools
- Answered calls from over 1000 stores, remotely supporting them
- Provided support to users in the corporate headquarters
- Constant collaboration with other teams to find solutions to users problems
- Led a program to install and maintain ShopKick equipment in stores
- Helped to train new analysts
Candidate Info
years in workforce
years at this job
High School Diploma
Tech Support Analyst
Provided phone support for Pro Series, a full package accounting software as well as direct computer connection support using GotoAssist.
- Answered an average of 80 calls per week.
- Worked closely with management on high level complaint issues
- Test and reproduce reported issues and document
- Worked with head of QA, Development, and Product Management to prioritize reported issue fixes
Candidate Info
years in workforce
years at this job
High School Diploma
Tech Support Analyst
Provided phone support for Pro Series, a full package accounting software as well as direct computer connection support using GotoAssist.
- Answered an average of 80 calls per week.
- Worked closely with management on high level complaint issues
- Test and reproduce reported issues and document
- Worked with head of QA, Development, and Product Management to prioritize reported issue fixes
Candidate Info
years in workforce
years at this job
Tech Support Analyst, Century Bankcard
- Daily workflow for Technical Department through support queue and heavy inbound customer service calls, Avg. 30-60 calls per day.
- Evaluated Merchant difficulties with equipment and Merchant Billing/Deposit Statements. Assisted Merchants with calls regarding rates and AMV the requests for possible changes.
- Identified and Documented problems with Merchant's equipment and billing statements assisted with problem resolution and deposit reconciliations.
- Provided necessary training and education to clients and support agents with billing statements and equipment.
Candidate Info
years in workforce
years at this job
Civil Engineering
IT Tech Support Analyst
Resolved any escalation for any technical issues on the service desk
- Trained facility users how to use advanced computer features using Webex
- Ran hardware shop for all physical computer repairs and upgrades
- Planned and Managed asset refreshes teams to update facilities Network, wireless, computers, and printers
- Led team by being available for all escalation while planning new infrastructure projects and calling users for advanced issues
Candidate Info
year in workforce
year at this job
Information Systems
TA - Tech Support Analyst
- Provided advanced system support for event processing such as month end statements, year end cycles, and tax form creation.
- Tracked interface files and report transmissions to ensure they ran as scheduled, and supported clients and venders to troubleshoot system challenges.
- Performed Security Administration functions for satellite banking systems.
- Provided Systems Support for all Shareholder Services applications, Including: Investar, InvestarONE, PowerImage, Broker Browser, etc.
Candidate Info
years in workforce
years at this job
Business Administration
Information Technology
Business Administration
Information Systems Tech Support Analyst
- Prepared documentation on new and existing systems for users and information systems staff
- Researched and tested different hardware and software solutions and provide recommendations to business unit personnel
- Developed relationships with multiple business units to fulfill their technological and data business needs
- Determined task and project priorities and prepared plans for execution
- Participated in departmental planning for procedure and policy changes, budget strategy and equipment/facility needs
Candidate Info
years in workforce
year at this job
Management Information Systems
Tech Support Analyst
Assisted Clients and Customers through troubleshooting technical issues and concerns
- Provided prompt resolution to customer inquiries
- Accurately documented and update records in required systems, track daily calls
- Followed up in a timely manner to ensure customer satisfaction
- Provided feedback to management concerning possible problems or areas of improvement
Candidate Info
years in workforce
years at this job
Computer Information Systems
Information Systems
Tech Support Analyst
Provided PC and Mac users with technical support and network technical support.
- Performed troubleshooting to isolate and diagnose PC and network problems.
- Performed data recovery from dead system or hard drive for user's PC and Laptop.
- Monitored and troubleshoot wireless infrastructure.
- Installed & configured network copiers & printers as well as local scanners and printers.
- Worked with Intermec wireless handheld scanner.
- Performed Virus, Spyware, & Worm removal.
Candidate Info
years in workforce
years at this job
Digital Arts / Computer Animation
Graphic Information Technology
Tech Support Analyst Senior
- Web Application developer: ColdFusion, JavaScript, HTML, CSS, MS SQL, and T-SQL.
- Perform content updates on a variety of CMS platforms (Drupal, WordPress, Joomla, Commonspot).
- Created and supported custom web applications to support students, faculty, and staff at one of the top Business Schools in the world.
- Drove application development with usability testing, and a focus on design, and user interfaces.
- Supported and developed over 80 unique web applications.
- Created the first mobile application for the school using the jQuery mobile framework.
- Mentored Jr developers and trained new hires.
- Monitored and responded to incoming trouble tickets and provided solutions.
Candidate Info
years in workforce
year at this job
Dbase Iii+ Programming
Music
Tech Support Analyst
- Provided computer software and hardware support to medical students, faculty and staff connected with the School of Medicine, including users located off-site.
- Walk-in support and Helpdesk phone support included problem solving for IBM, Dell, Apple (among others) laptops and desktop computers, MS Windows, MS Office, email programs for use with IMAP, POP and Exchange servers, web browsers, and troubleshooting problems with printers and other peripherals.
- Diagnosed and solved hdd, video & monitor, driver, and memory problems. Solved wireless and wired network connectivity problems, and computer virus and spyware problems.
- Set up LDAP, domain, MS Exchange, calendar accounts, and user passwords.
- Coordinated warranty repairs with IBM warranty repair center (CRC) and set up loaner computers for users with warranty repairs.
- Used Remedy system to track and escalate support tickets.
Candidate Info
years in workforce
years at this job
Computer Information Systems
Liberal Studies
Physical & Biological Sciences
IT / UTO Tech Support Analyst Assistant
- Performed IT support for College staff at the Downtown Phoenix Campus
- Install, maintain and repair all client computer hardware consisting of Dell desktop and laptop computers, docking stations, and Dell & HP printers
- Setup new users' ASURITE domain and network shares, and troubleshoot existing user network printer connectivity
- Responsible for maintaining IT Department mobile cart of 25 Dell laptop computers, including updates and proper functioning of both Windows OS and installed applications
- Implemented use of Faronics Deepfreeze software for protection and scheduling of various tasks using the enterprise console for 35+ computers
- Updated & maintained database records of all computer inventory for College
Candidate Info
years in workforce
years at this job
Business Administration
Network Technology
Education
Team Leader/tech Support Analyst
- Managed and assisted in training Tech Support Analysts and Customer Support Reps in a call center environment.
- Assisted in end-user desktop support: MS office products, Outlook and GroupWise email suites, various proprietary software packages, Netscape Navigator and Internet Explorer.
- Provided network support: monitor and support LAN, NT/2000 Server Issues.
- Provided systems admin support: mail (POP3 & SMTP), DNS, DHCP.
- Assisted with performance reviews, scheduling, and daily quality assurance monitoring.
- Prioritized daily work flow, helpdesk ticket escalation and management using Remedy ticket systems.
Candidate Info
years in workforce
months at this job
Business Administration
Tech Support Analyst
Implemented global network replacing LAN-WAN vendor from their former provider to AT&T Worldwide Business for Smith's Medical.
- Team member for WAN implementation in the following markets: North America, Mexico, Caribbean and South America.
- Provided analytics to ensure management was kept abreast of status of migration.
- Worked with local Telco and site contact personnel.
- Provided technical support for U.S. and global sites.
- Worked with a variety of CISCO units 1800 and 3500 series, Netgate and Verizon routers configurations during deployment.
- Interacted with internal and external escalation resources to resolve WAN technical issues.
Candidate Info
years in workforce
years at this job
Electronics And Telecommunications
Telecommunications And Network Management
Fiber Tech Support Analyst
Working to provide support to the Verizon Fios customers and troubleshoot their technical issues
- Setting up static Nat, firewall policies, access lists and QOS in Verizon routers for business customers to meet their security
- Provide Internal help desk support to other agents during live troubleshooting in an effort to reduce the call handling
- Worked on special project focused on reducing the call handling time for tech support agents
- Provided recommendations when Fios Quantum Gateway Router G1100 was introduced about the dual radio benefits
- Analyzing tracert results for the purpose of isolating connection issues
Tech Support Analyst Resume Success Stories
