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Computer Support Specialist Resume Samples
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0-5 years of experience
Set up computer equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software.
- Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Troubleshot and resolved system related issues in real-time to minimize operational down time.
- Configured, supported and maintained wireless and scanner equipment.
- Assisted Network Administrators with configuring, maintaining, monitoring, and backing up of local servers and appliances.
- Assisted Network Administrators with performing and overseeing software and application development, installations and upgrades.
- Documented problems and remedial actions taken of installation activities as required.
0-5 years of experience
Performed duties as an Administrator setting up e-mail account (Lotus Notes), user account and granting access using Active Directory/Novell Directory Services.
- Aided and ensuring hardware/software compatibility; and coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities.
- Provided assistance as in-house helpdesk and technical support by phone and in person to facilities staff.
- Assisted with the installation of computer systems on site and for existing and new customers to include maintenance and IMAC requirements.
- Performed upgrades on existing computer systems to include server 2003, 2008
- Monitored Peregrine Service Center and updated system as work was completed.
0-5 years of experience
Managed various areas of support including email and Windows installation, configuration and upgrade issues.
- Maintained and monitored support for all TCP/IP network configurations.
- Installed and performed repairs to hardware, software, and peripheral equipment.
- Setup equipment for employee use, ensuring proper installation of operating systems and necessary software.
- Achieved a high level of customer satisfaction.
- Helped teachers and interacted with students during class as part of the Gates program.
- Troubleshooted with remote access applications like Apple Remote Desktop and Team-Viewer 7
- Provided over the phone support.
0-5 years of experience
Coordinated with university professionals from all of the Office of Research’s divisions in order to assist the vice president of research in support of 180+ employees.
- Configured, installed and supported desktop/laptop PC’s with peripherals including individual desktop printers (HP, Xerox, Seiko, Brother, and Canon), network multifunctional machines (Canon, Xerox, Ricoh and Lanier).
- Configured, joined to domain, updated, troubleshot, repaired and upgraded all computers within the 180+ user environment.
- Created and updated Ghost base images of machines for easy OS (re)installs.
- Configured, updated, and supported many popular software applications based on Microsoft (XP/Win7 OSs as well as MS Office 03/07/10/365), Intuit (QuickBooks Ent. 2012), PeopleSoft (Fast and GEMS) and Adobe (Acrobat & Creative) platforms.
0-5 years of experience
Conferred with network users about how to solve existing system problems.
- Diagnosed hardware and software problems, and replaced defective components.
- Successfully managed a four-person team in diagnosing and repairing sensitive equipment
- Researched and recommended solutions to uncommon system complications.
- Loaded computer tapes and disks, and installed software and printer paper and forms.
0-5 years of experience
Monitored company computer systems to ensure that the flow of data was running smoothly at all times.
- Scheduled and ensured delivery of time sensitive information.
- Assisted clients with the usage of proprietary software.
- Prioritized importance of issues that arose and wrote recommendations for recovering losses and using backup equipment.
- Reported abnormalities to Chief Technology Officer (CTO).
0-5 years of experience
Analyzed computer systems to determine problems and communicated to supervisor for repair
- Prioritized projects in order to improve efficiency of time management
- Executed projects per supervisor’s request
- Advised clients on how to maintain computer stability and reliability
- Evaluated client needs, problems, solutions and instructed clients on how to use their devices at home without assistance
0-5 years of experience
Troubleshot hardware and software issues in conjunction with help desk and borough technology staff
- Monitored equipment and worked with Help center to ensure timely repair
- Maintained classroom server and technology equipment inventory in order for classes to run smoothly
- Installed new PDA device software in over 50 different classrooms and assisted teachers in using these devices
0-5 years of experience
- Managed daily operation and oversight of network for 5 newspaper properties.
- Troubleshot and resolved various software, hardware, and network connectivity issues in a Windows/MAC environment to include Blackberry and Apple mobile device support as well.
- Configured and administered network, printer, database, backup, and file services on Windows 2003/2008 servers including hardware and software upgrades.
- Monitored VoIP system performance and administered phone extensions and voice mailboxes.
- Managed accountability of all IT assets.
0-5 years of experience
Provided technical assistance to computer system users. Answered questions and resolved computer problems for clients in person, via telephone or from a remote location. Provided assistance concerning the use of computers, hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Delivered a service level that was defined based on company goals established in discussion with my supervisors.
- Provided service for inbound and outbound telephone technical support to assist customers with establishing, maintaining and using a connection to ZiaNet.
- Exercised a sound knowledge of web client, email client and operating system software in order to assist the customer in operating and understanding ZiaNet services.
- Assisted clients with setting up their personal computers and peripherals.
- Troubleshooting in ADSL, dial-up and wireless internet connections.
- Installed conduit, category 5 UTP and coaxial cabling, RJ-45 terminations, installed hardware and configured home and business networks.
- Performed off-site and on-site services, assist co-workers, performed daily data entry and record keeping of tasks.
6-10 years of experience
Supported local and remote end users with all aspects of the Help Desk environment.
- Physically setup and configured workstations with software and hardware.
- Installed and troubleshot Windows 2000/XP OS, Microsoft Office, Cisco/Nortel VPN client, Symantec Corporate Anti-Virus, AS400 client, and many other business critical applications.
- Troubleshot & configured Microsoft Outlook.
- Supported end users with LAN/WAN connectivity problems.
- Assisted remote clients with VPN connectivity and Citrix access.
- Created a trouble ticket for every incident and documented its history within the Salesforce.com online CRM.
- Managed and maintained Active Directory domain user accounts.
- Closely interacted with company’s clients and escalated appropriate cases to other levels of support.
0-5 years of experience
Provided high quality technical support for all devices (e.g desktops and proprietary devices)
- Balanced technical demands for both patient care and administrative units
- Prioritized and expedited critical patient care troubleshooting (e.g. OR, ICU and ER)
- Managed compliance program with HIPAA hardware retirement and surplus
0-5 years of experience
Responsible for utilizing excellent technical and problem solving abilities to troubleshoot, install, update, and deploy hardware and software applications. Skillfully identify and isolated hardware and software problems and provide appropriate solutions for customers. Build custom systems to customers specifications. Install, configure operating systems. Build custom firewalls using Linux.
- Resolved routine and complex hardware and software problems for desktops, portables, and peripherals.
- Applied diagnostic techniques to identify issues, and recommend effective solutions. Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service.
- Install and configure non-standard operating systems for customers such as Linux, Xenserver Hypervisor. Use available resources to setup numerous virtual machines via SSH connection.
6-10 years of experience
Executed daily operations of traveling to customer locations, completing service call, billing information, communicating with dispatch, filling out proper paperwork and faxing or emailing information to headquarters.
- Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
- Maintained record of daily data communication transactions, problems and remedial action taken and installation activities.
6-10 years of experience
- Installed, maintained, and supported 150+ computers, servers, and other equipment and troubleshot hardware, software, network issues, and security access
- Developed, designed, and maintained Department’s dynamic Intranet website, developed associated SQL 2000 databases as the backend, webpage security access and SQL 2000 to ensure Department compliance with HIPAA and state regulations
- Designed, developed, implemented, and maintained Microsoft SQL 2000 database applications and programming code
- Wrote complex queries, stored procedures, and DTS Packages; scheduled maintenance plans, ran daily backups, restored backups, etc.
- Worked with staff to problem solve and create viable solutions with models and presentations of results
- Tested and debugged applications and functionality prior to deployment
- Monitored employee activity and usage and modified code to ensure applications functioned as planned
0-5 years of experience
Configured and installed software on the TCS2 handheld device
- Resolved pc desktop and networking issues via remote desktop support application.
- Maintained the up to date operating procedures inside the IT department.
- Performed off hour help desk support.
0-5 years of experience
Maintained Pala Communities telephone, computers and peripherals for Board members, employees, Pala police department, Pala fire department, and, Pala daycare center.
- Managed user accounts, imaged and replaced computers, configured and installed peripherals.
- Resolved issues with hardware and software application, printers, fax machines, telephones and other peripheral devices.
- Managed ticketing system and prioritized tickets.
- Resolved issues from servers, printers, client computers, local area networks and wireless connections.
- Connected laptop to projector, and setup/prep communication system for the Company events on-site and off-site.
6-10 years of experience
- Performed hardware and software installations in 60 local offices
- Completed work and installation of software for new state of the art Multiple Listing System running on client-server technology
- Coordinated and managed service contracts with outside vendors for hardware service
- Performed troubleshooting for hardware or software problems for PC-based systems in 60 sales offices and corporate staff headquarters
- Assisted in setup of Novell Network linking five property management offices
- Prepared invoices for payment for computer services
- Developed and maintained equipment inventory
- Assisted users with problems via telephone help desk
6-10 years of experience
Provided technical assistance and support to end users on PC and peripheral equipment
- Troubleshoot hardware, software, network interface and other problems
- Identified and resolved application software problems and questions
- Install software, troubleshoot & maintained network software
- Daily backups of the File and Application servers
0-5 years of experience
- Answered user inquiries to resolve computer software/hardware operation problems
- Entered commands and observed system functioning to verify correct operations and detect errors
- Set up equipment for employee use, performed or ensured proper installation of cables, operating systems, or appropriate software
- Developed training materials and procedures and trained users in the proper use of software/hardware
0-5 years of experience
- Collected detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Ensured that all necessary changes were made to resolve customers’ problems with their accounts.
- Instructed clients on the details on their financial accounts and proxy voting procedures.
- Consulted with customers via telephone to gather their proxy votes for different specialized campaigns.
0-5 years of experience
- Clearly communicated technical concepts to non-technical people
- Recognized, analyzed, and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Analyzed Electrical Circuit schematics and drawings
- Multi-tasked in a fast-paced environment while paying keen attention to detail
10+ years of experience
Oversaw the daily performance of computer systems
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary
- Configured, monitored, and maintained email applications or virus protection software
- Networked computers and routers so that they are able to communicate and share information
- Configured, and tested computer hardware, networking software and operating system software
- Entered commands and observed system functioning to verify correct operations and detect errors
0-5 years of experience
Performed network management and administration functions using Windows 2000.
- Installed and configured operating systems and applications.
- Set up and managed user accounts, configured network printers.
- Provided training to system users and new technicians.
- On-site support: Install, operate, and troubleshoot hardware and software.
0-5 years of experience
Supervised and coordinated workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Conferred with staff, users, and management to establish requirements for new systems or modifications.
- Developed training materials and procedures, and/or train users in the proper use of hardware and software.
- Prepared evaluations of software or hardware, and recommend improvements or upgrades.
0-5 years of experience
Support 200 users utilizing Dell Windows NT/2000/XP/Vista/7 servers, workstations and laptops, MAC desktop, Symantec Anti-Virus, Microsoft Office 2000/XP/2007, and Microsoft Outlook 2000/XP/2003. TCP/IP protocols with 3Com Fast Ethernet Interface Cards. Network Operating System includes Windows NT/2000/2003 Server.
- Responsibilities include answering students and teachers computer problems.
- Assisted with configuration and updating school’s website.
- Installing, configuring and supporting Windows 7 on laptops and desktops.
- Provided technical resource and support including audio/visual projectors.
- Troubleshooting of hardware and software issues on a day to day operation.
0-5 years of experience
Utilized Active Directory to create, enable/disable and set permissions for user domain accounts.
- Provided images and back up restorations via Symantec Ghost 11.0 and Acronis software suite
- Created Esxi 5.0 hosts and utilized Vsphere Client to access virtual machines.
- Built a Virtual Center server to manage virtual machines and templates within the Esxi 5.0 cluster
- Utilized VM Converter to convert physical machines into virtual machines.
0-5 years of experience
Engineered solutions for [company name] employee’s technology problems by providing computer support for: computer hardware, software and peripherals, networking equipment and VoIP Phones.
- Trained [company name] employees to use and troubleshoot computer hardware, software and printers
- Took ownership of complex software and hardware problems by developing practical solutions
- Utilized toner device to trace network wall jacks to patch panel; connected patch panel to switch
- Administered VoIP phones to work with VoIP enabled switches
- Prepared, installed and tested new PCs, upgraded old PCs, fixed laptops and tablets.
- Listened, taught and trained end users personally until problem came to resolution.
- Gained expertise in: Windows XP, Windows 7, Windows 8.1, Windows 10, Office 2007, Office 2010, Office 2013 and Powershell.
- Achieved Excellence in Performance Award in 2013 from [company name] Commissioner Wayne Ingersoll.
0-5 years of experience
Ordered, installed, established and registered over 10,000 Voice Over Internet Protocol (VOIP) phone systems throughout the [company name]
- Coordinated the floor planning and location of all communication devices throughout over 100 departments within the [company name]
- Establish Prescription Monitoring Program (PMP) Accounts for both Medical Professional/Non-Medical Professionals, for the Bureau of Narcotic throughout New York State
- Maintained Prescription Monitoring Program (PMP) spreadsheets for over 10,000 new, current and expired accounts.
0-5 years of experience
Provide training for Office 2010 suite for end users.
- Maintained and supported Microsoft Small Business Server 2008.
- Created images for vital systems, imaged laptops & desktops for new employees.
- Answer user’s inquiries regarding computer software and hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, and peripheral equipment, following installation specifications.
- Build network cables, performing or ensuring proper installation of cable, operating systems, and appropriate software.
0-5 years of experience
Troubleshoot and resolved end-user issues related to computer desktop applications such as Microsoft Office, Internet Explorer, Microsoft Lync, Citrix and Adobe.
- Managed end user requests through a problem ticketing system.
- Maintained workstations, laptop computers, scanners and network printers.
- Installed hardware upgrades such as memory, hard drives, power supplies and motherboards.
- Installed software updates to desktop and laptop computers.
- Assisted Network Administrator and IT Manager in server and network administration tasks.
- Managed PC setups and deployments for new employees using standard hardware, images and deployment software.
- Created and edited users in Active Directory, Lync Server 2013 and Microsoft Exchange.
- Provided problem recognition, isolation, research, resolution and follow-up.
6-10 years of experience
Ensure the operation of the Service Center, for students, staff and faculty personal computers. Provide technical expertise to clients and other IT staff alike. Supervise 10 part time student techs.
- Increased Service Center satisfaction rating from approximately 28% to 90% within two years.
- Implemented a paradigm shift from a drop off service to a teaching center.
- Constructed a hybrid cluster/Linux lab for UW Math department.
- Integrated CAP for UW Digital signs to display emergency messages.
- Implemented a support methodology for UW BYOD plans.
- Created technical and how-to documentation for support staff and clients.
- Provided assistance with installer development from multiple vendors to be used with SCCM for the UW lab system.
- Managed UWIT equipment checkout programs for the College of Business, Health Sciences, and Agriculture.
- Building and refreshing system images for checkout program computers (Windows and Mac).
- Troubleshoot Network systems in the UW Residential network including wireless.
0-5 years of experience
Remotely assist employees with computer issues for 26 different branches.
- Setup/prepare new workstations and printers for deployment.
- Fix software and OS problems using Proxy Master from one location.
- Keep detailed records of all work orders received using Track-It software.
- Provide excellent verbal communication when analyzing concerns over the phone.
- Supervised company wide update to Windows 7 Operation System.
- Assisted in all Windows 7 issues during migration to updated software.
- Replaced all outdated computers and hardware to optimal performance.
- Reported any purchase orders of software and hardware to supervisor.
6-10 years of experience
Provided hardware, software & network support for Dept. NOAA/NMFS.
- Maintained & configured workstations and servers running in a Windows Active Directory Network.
- Setup & configured video conference meetings between the regional departments.
- Maintained the local area network scanners & printers to ensure
- Maintained & supported NMFS’s remote Annapolis Office by providing hardware, software & network support for 35 Annapolis users & IT equipment.
- Maintained & configured Symantec Ghost Enterprise Imaging Server used for enterprise imaging and software deployment to computers.
- Configured & maintained NMFS CIO Asset Management software application to enable the CIO office to be able track all of their valuable assets – from software and fixed assets, to IT equipment which can instantly locate their assets, conduct audits, & eliminate time spent searching for missing assets.
0-5 years of experience
Provide technical support for Windows XP Pro, Microsoft Office, AutoDesk, AS400 intergraded applications, and other third party applications.
- Responsible for 40 node WAN network in Austin area.
- Install LAN networks with connectivity to Austin, Atlanta, and Houston data
- Management of phone and data circuits for connectivity.
- Management of 2003 MS Servers (DNS, Active Directory, SQL) and Siemens digital phone system.
- Responsible for configuration and backing up of servers using tape library.
0-5 years of experience
Installation/Upgrade new hardware and software, researching new hardware/software to implement in the network
- PC user support, new hire setup, add/remove computers and users from Active Directory
- Troubleshooting issues with login, OS, printers, software, email, backup, and connectivity
- Updating and maintaining deployment operations.
- Setup Audio/Video for Department Meetings.
- Virus/Spyware removal
- Responsible for supporting 80 employees, 2 computer labs, and 4 conference rooms.
6-10 years of experience
Answered user inquiries regarding computer software and hardware operation to resolve problems
- Entered commands and observe system functioning to verify correct operations and detect errors
- Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Oversaw the daily performance of computer systems
0-5 years of experience
Deployed over 700 Computers
- Updated Windows XP Machines to Windows 7 using Windows Deployment Server
- Managed Cisco IP Phones
- Network Refresh throughout the entire hospital
- A great understanding of Active Directory
- Implemented Digital Signage throughout the facility
- Everyday End User Troubleshooting
0-5 years of experience
General support to end-users having both software and hardware related issues apart from performing daily system checks.
- Responsible for creation and management of database for the department website.
- Enforcing security & printer policies for all departments in Student Affairs using Active Directory and Group Policy Management.
- Responsible for deploying software across all departments using System Center Configuration
- Manipulating, cleansing & processing data using Excel to create reports.
- Involved in setting up a website for abstract submission and review using WordPress for McNair
- Responsible for managing a team of 5 student assistants which involves assigning and supervising
0-5 years of experience
Manage helpdesk at the High School of the Future, a School District of Philadelphia and Microsoft Corporation partnership school.
- Responsible for the imaging, deployment and ongoing maintenance for over 500 Dell and Gateway laptops assigned to students and staff at the school
- Create, manage and deploy multiple hardware images for school environment
- Provide mentoring and training support to participants in student helpdesk in basic repair and customer service
- Pilot hardware and software solutions for school environment, including pilot programs with Dell Tablet PCs, group policy settings and Sanako classroom management tool
- Developed helpdesk procedures for ticketing, managing inventory, tracking repairs
0-5 years of experience
Technical support Liaison for Mobile health care Professionals.
- Coordinated Computer and Mobile devices for integration to on site server.
- Lead Technician for setting up Active Directory accounts.
- Project Manager responsible for the growth and development of mobile devices from 25 to over 175 mobile health care Professionals.
- Set up and tracking of mobile handheld and laptop devices for mobile work force.
- Established Network standards and protocols for onsite Help Desk.
6-10 years of experience
Supports and maintains end user requirements, including troubleshooting, account maintenance and training.
- Performs basic network administration and security functions ensuring system integrity and security.
- Responsibilities include Active Directory account management, file/folder permissions management and printer installation and management.
- Management of all automation’s, networking and associated equipment between the four YMCA branches.
- Set up and configures new computers, upgrades operating systems and software applications, using standard business and administrative packages.
- Provides customer administration services such as passwords, electronic email accounts, security and troubleshooting
- Travels to off-site locations to perform related work; transport equipment and materials to and from remote work sites; and respond to emergency situations.
0-5 years of experience
Provide 1st, 2nd and 3rd line support to end users in a Windows 7 corporate environment.
- Create and manage user accounts in (but not limited to) Active Directory, Office 365, Google Apps, Interaction Administrator and proprietary customer database software.
- Image user systems and install additional software as needed.
- Provision and configure VOIP phones in Interactive Intelligence system.
- Test new hardware and software suitability for future deployments.
0-5 years of experience
Maintain and support 300+ users in Windows XP environment & Server 2000 environment
- Repair laptop/desktop & troubleshoot all telephone & hardware connectivity issues
- Daily setups of conference rooms with computers & projectors
- Setup video conference calls with other internal offices & outside clients
- Project Coordinator for Technology Refresh projects (replacing/upgrading all computers in the firm).
- Responsible for encrypting laptops with Win Magic
- Configure & maintain laptop for remote use.
- Manage User environment with Active Directory V5.2
0-5 years of experience
Handled desk side and remote technical support for inbound customer call center and alarm monitoring center.
- Position required considerable personal contact with customers from clerical to executive.
- Duties included troubleshooting and repairing PC problems at the desk side, network and server problems, and maintaining images using Symantec Ghost. Remote client support using SMS.
- Planned PC and software deployment, upgrades and moves.
- Company has 2000 users, about 500 users at three sites in the Dallas area and 1,500 users at 300 sites nationwide.
- Software included Windows XP, Lotus Notes, Symantec Ghost, Remedy, Symposium and several other call center software packages.
0-5 years of experience
- Troubleshooting, Support, and Repair of facility Computers
- Assist in Replacing school district’s 3COM Hubs and Replacing with Cisco Switches
- Installed, Supported and Updated Novell Client over Windows 98, ME, and XP
- Setup and Network Cafeteria Point of Sales Computer Systems
- Onsite Installation and Support of Microsoft Products such as Windows and Office
Information Technology Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
