Supported technical operations for established pharmaceutical and managed care services provider. Conducted scheduled/ad hoc maintenance to Mainframe, Windows, and Unix computer systems, to include backups, configurations/updates, documentation, and database management. Logged all support activities. Initiated batch processing for diverse data processing/query jobs and managed print output. Provided after-hours support for critical systems; maintained physical infrastructure such as HVAC, UPS, and generator systems. Trained and mentored new hires.
- Ensured adherence with Informatics continuity plan through ongoing resilience and recovery testing of all assigned systems.
- Carefully scheduled processing of AP, payroll, HR, benefits, and warehouse jobs to maximize system resource availability.
- Optimized storage resources through effective file system management, media management, backup scheduling, and usage reporting.
- Entrusted with managing vendor relationships for assigned projects as well as enforcing physical security SOPs.