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IT Support Engineer Resume Samples
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Candidate Info
years in workforce
year at this job
Electrical And Electronic Engineering (control And Automation Division)
IT Support Engineer
Worked as IT Assistance in very Big WAN Project for National Security where connected
every single Police station with a Large scale private network.
- Supervised all the network switching and routing.
- Installed and maintained 45 Core Server rooms and 210 client servers around the whole
- Configured Domain Controller and DNS server.
- Installed Network Server-to-client Antivirus.
- Gathered system information and created professional reports.
Candidate Info
years in workforce
years at this job
Computer Science
Global IT Support Engineer
Provided server, network, and end-user support for over 30,000 employees in more than 1,000 facilities worldwide.
- Was first point of contact for all users and labs in Gulf South region, planned and implemented network expansions and lab build-outs, server upgrades, firewall reconfigurations, inventory tracking, and equipment replacement.
- Developed several processes to streamline IT support delivery and resolution.
- After Conficker virus attack, was first Intertek lab with all systems up and running worldwide.
- Was awarded New Orleans Petroleum Lab Employee of the Month in February, 2009.
Candidate Info
years in workforce
years at this job
Chemical Engineering
Master of Business Administration
IT Support Engineer
- Successfully unified domestic and international IT department's consolidation projects. Merger involved multiple locations, including regional warehouse and international offices. Integrated infrastructure with location specific resources globally accessible via VPN connections.
- Managed vendor relationships for 20+ infrastructure and application support projects.
- Created a staff handbook of all IT services while directing application support staff in creating end-user documentation of internal applications.
- Provided project management, network administration and support for 500+ global company users under Multi-platform Environment with Mac and PC clients.
- Achieved the highest level of productivity, handled over 1000 calls per month. Earned solid reputation for resolving complex issues and providing exceptional customer service.
- Trained and assisted users with policies and procedures for PDA, mobile computing, and video conferencing systems.
Candidate Info
years in workforce
year at this job
Supervision / Management
IT Support Engineer, Network and Desktop Support
With the use of tools, monitored the internal network performance / web server and executed quick fixes should any issue arise.
- Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permissions, and answered users questions.
- Generated procedure guides for several tasks such as I.T. purchasing, user maintenance/access in Active Directory, IP phone configurations, and re-imaging laptops.
- Created and maintained the IT major incident and outage report.
- Responsible in preparing the audio / visual for all-hands and executive meetings.
- Assumed the role of a purchaser for IT and effectively saved the company money by locating a competitive vendor.
- Assigned, configured, and maintained the IP and conference phones.
Candidate Info
years in workforce
years at this job
Network & Communications Management
IT Support Engineer
Primary IT engineer for providing technical support and systems administration for 10 facilities in Southern California.
- Managed bank's telecommunication line consolidation project.
- Coordinated VOIP phone system implementation project for all 10 BOC location including equipment procurement,
- Planned and coordinator successful Data center migrations from Windows Server 2000 to 2003.
- Supervised 2 network technicians in San Diego region overseeing their day to day schedule and performance.
- Major contributor to the integration and systems consolidation of merger of Southwest Community Bank and Placer
Candidate Info
years in workforce
years at this job
Electronics And Computer Technology
Technical Management
Senior IT Support Engineer
Worked in direct support of company's integrated wireless infrastructure product lines at small and large corporate accounts
- Managed and coordinated all logistics for new client installation as well as providing remote on-site technical support
- Designed and installed handheld units, network equipment, and vehicle mount units
- Identified and outlines new sales opportunities while installing new and repairing existing equipment
- Conducted service calls, preventative maintenance, and installed new equipment configurations
- Worked to facilitate and present on-site training courses in regards to new and existing products
Candidate Info
years in workforce
months at this job
Computer Systems And Networking
Mathematics And Economics
IT Support Engineer
My role involves providing desktop software and hardware support in our Wembley based office and regional sites around the UK. This includes support for windows 2003/2008 server and Active Directory, Windows OS, Microsoft Office Suite and MFD's.
- Provided support for phone and email requests in a professional and courteous manner by logging faults with unique reference number with description of the fault in the incident management system.
- Installed and Configured mail clients on mobile devices which includes Lotus Notes traveller, Apple mail and Exchange.
- Worked with Numara Track-It responding to service requests (for applications) and incident managements by logging requests with IDs and resolving incidents utilising knowledge management; containing detailed description of frequently encountered problems.
- Worked with Citrix Xenapp Server in supporting and delivering bespoke applications to thin clients using terminal services.
- Resolved faults as soon as they occur and escalated critical problems to the necessary authority to be resolved immediately.
- I also created, configured mailboxes for additional users and configured mail account to use open web access by configuring mailbox features.
Candidate Info
year in workforce
months at this job
Information Technology
IT Support Engineer
Performed root cause analysis for Internal Applications
- Constructed matrix of Vendor Service Capabilities for business analysts
- Provided auxiliary support for SharePoint migration (32-bit to 64-bit environment)
- Developed Methods & Procedures, assisted in Knowledge Management Content
- Provided training for end-users on SharePoint Wiki
Candidate Info
years in workforce
years at this job
IT Support Engineer
Supported and managed the IT Services in LAN Environment.
- Managed and led upgrade Project Team for migration from Win 98 SE to Win XP.
- Created and deployed image to selected desktop computers.
- Administered Website using RedHat LINUX, Apache Web Server and MS FrontPage.
- Managed Storage Systems and Backups of company records.
- Implemented Network using TCP/IP and Windows 2000 to link all PC's, Network Printers and Faxes.
- Administered SQL Server Database.
- Recommended purchases of new hardware and software and set company standards for best practices.
Candidate Info
years in workforce
years at this job
Certificate
Bachelor of Science
IT Support Engineer
Provided worldwide Service and Support for networked laser printers.
- Setup multiple platform workstations (Windows 9X, ME, 2K, XP and Macintosh OS 9 and OSX) to test hardware and software compatibility
- Provided phone support to Customers.
- Provided pre- & post- technical support. Investigated and responded to technical inquiries related to the products.
- Investigated application problems and provided solutions to customers.
- Participated in product reviews and provided feedback from the customers to development team.
- Attended trade shows, developed and delivered technical seminars.
Candidate Info
years in workforce
months at this job
Computer Information Technology Systems
Sr. IT Support Engineer Specialist
Supported Office of 50 Users in a Windows 7 environment both customer service and infrastructure support
- Maintained communications for Cisco Avaya, Lync 2010 and Outlook2010
- Met on a weekly basis with upper management, VIP's and users to provide training, weekly status reports, among updates and progress for current and future projects
- Provided support through our Web Service IT Ticketing service keeping a 99.8% SLA percentage
- Supported an infrastructure of SCCM and AD deploying patches, updates and software keeping efficient and accurate updated versions and support.
- JAVA developer and engineer project support lead
Candidate Info
years in workforce
years at this job
Information Technology
English
IT Support Engineer
Managed MySQL database and over 300 user accounts in Active Directory.
- Managed and Administered Windows XP and Windows 7 workstations and laptops.
- Supported and maintained servers and backups.
- Supported Microsoft Office 2007/2010.
- Supported Hacked and damaged website.
Candidate Info
years in workforce
years at this job
Business / Economics
Information Systems Management
IT Support Engineer
Configured Internet Explorer and Windows setting for optimal use; supported accounting and property management web-based applications in .NET framework through direct access to live production database.
- Delivered rapid response for technical support requests using SQL in Oracle database.
- Performed daily server health monitoring through log file analysis and proactive monitoring.
- Maintained system accessibility and supported file sharing for external and internal users.
- Provided individual software training and assistance for end users.
Candidate Info
years in workforce
months at this job
Information Technology
Music
IT Support Engineer
Operated as field technician throughout New York City Area: Upper East Side, Upper West Side and Flatiron locations by troubleshooting issues submitted via the ticketing system
- Operated as company engineer by building, calibrating and maintaining cycling machines and desktop computers as needed
- Maintained inventory control for all owned IT equipment on behalf of the Helpdesk Department
- Communicated and collaborated with Administrative staff in support of business objectives for the New York, East Hampton, Chicago, California, New Jersey, Boston, Texas and Dubai offices
- Diagnosed and troubleshot problems with PCs, software, communications devices, servers and network connections
Candidate Info
years in workforce
year at this job
Engineering Management
Lead IT Support Engineer
Supported 118 sites throughout the Los Angeles Metro Region; trained IT staff; headed the help desk
- Managed daily operations; monitored network, systems, and backups; integrated Exchange 2003
- Assisted the Director of IT with planning and deployment of Catalyst 3550 Ether Channels
- Commended by staff and internal users for a superb help desk experience
Candidate Info
years in workforce
months at this job
Information Technology
Marketing, IT Support Engineer
Provided Onsite system support including adding deleting user accounts and permissions in Active Directory.
- Troubleshot and resolved layer 1 network issues and escalated layer 2 and 3 issues for quick resolution.
- Trouble shot and repaired computer hardware issues and installed software.
- Managed network printers and printer installation
Candidate Info
years in workforce
year at this job
History
Politics
Management Foundations Kcs Principles
IT Support Engineer
Assisted in setting up workstations, installing operating systems (Windows 2000 and XP) and applications (i.e.MS Office)
- Trained users on new software and hardware functionality
- Addressed problems with software, hardware and networking
- Upgraded network hardware and software components
- Provided bilingual support in German and English
- Managed computer networks, hardware and software: installation, configuration, troubleshooting and access rights issues
Candidate Info
years in workforce
years at this job
Crosby
IT Support Engineer
Provided tier 1 remote technical support for hardware, software, and networks
- Multitasked by handling daily call intake of 15-20, email intake of 20-30, while working on pre-existing projects
- Managed and prioritized workload of between 15-20 tickets per day
- Ensured quality of service by meeting deadlines and following up on tickets with clients
Candidate Info
years in workforce
years at this job
Computer Science
Psychology
Information Technology Management
Tier 3 IT Support Engineer - Secure Remote Access
Served as the Technical Lead for the Secure Remote Access System (SRAS) providing all levels of support, including detailed requirements analysis and recommendations on potential systems upgrades.
- Managed and supervised the SRAS project rollout to 300 systems, including installation of VPN software and encryption of all hard drives.
- Managed remote access operations, including new user orientation, instructing them on FDA security policies, and tracking access via audit logs.
- Created security disks for remote systems to patch known deficiencies in the operating systems.
- Created and maintained documentation for the Helpdesk and its customers.
- Provided all levels of support for several FDA/HHS centers and their remote access systems.
- Created reports for workflow analysis on project status concerning the Helpdesk.
Candidate Info
years in workforce
months at this job
Business Management
IT Support Engineer
- Provided top tier client side support for Mac, Windows and Linux laptops and desktops, tasked with resolving many of the most challenging non-standard issues, often acting as an escalation point for junior team members
- Worked primarily out of a Remedy based ticketing system, closing large volumes of tickets quickly and effectively - average was 10 - 15 per day - scope covered all laptop, desktop, mobile device, printer, video conferencing and peripheral issues
- Handled walkup traffic, resolving all client side issues with speed and accuracy, able to work on many issues simultaneously
- Supported any and all technical issues for executive staff, including all Directors, Vice Presidents and the President of Lab126
- Prepared detailed, easy to understand documentation for end users and team members
Candidate Info
years in workforce
years at this job
Computer Information Systems
Network IT Support Engineer
- Supported and administered enterprise Active Directory domain with Windows 2003 servers and Microsoft Exchange 2003.
- Built Windows 2000 and 2003 servers and Windows 2000 and XP workstations, as well as automated workstation images.
- Managed server backup activities, network security policies, and virus protection updates.
- Installed, implemented, and supported network WAN infrastructure for data, voice, and video conference at remote locations, which included out-of-state travel.
- Provided tier 3 network hardware and software support for the back office and production environment, including desktop computers, laptops, network servers, and Palm-type computers, as well as VPN and remote access.
Candidate Info
years in workforce
months at this job
Computer Information Systems
IT Support Engineer/jr. Systems Administrator
- Diagnosed and resolved technical issues for over 200+ employees while using the Spiceworks ticketing system to maintain and organize all issues.
- Supported and maintained desktops, laptops, and servers by insuring security and upgrades were applied and kept up to date.
- Undertook small to medium-sized projects as instructed by the Director of IT.
- Managed and maintained MS Exchange server and all user accounts.
- Performed Cat 5e/6 cabling, patching and toning.
- Attended online training classes as required by management.
Candidate Info
years in workforce
months at this job
Senior It Support Engineer
Responsible for the planning, design, testing, implementation, quality, and support of the company's Windows NT server architecture including server hardware, operating systems, direct and network storage, systems management, email, security, data backups, printing, process documentation, server and storage virtualization, and distributed processing.
- Implemented enterprise-wide backup, anti-virus, and risk management strategies.
- Directed daily remote site administration.
- Installed, built, and configured Compaq Proliant 6400r, 8500, 1850r, DL380, DL360 (Photon) servers.
Candidate Info
years in workforce
year at this job
Psychology
IT Support Engineer
- Performed remote and on-site analysis, diagnosis, and resolution of IT issues for end-users.
- Managed and monitored servers and cloud services such as Google Apps & Office 365.
- Served as backup for other User Support Engineers.
- Collaborated with other regions, global support groups and service owners to identify new service requirements and enhance existing ones.
Candidate Info
months in workforce
months at this job
Applied Technology And Performance Improvement
Technology Proficiencies
IT Support Engineer
Handled client's issues over the phone and/or at the client's office location.
- Performed monthly server reports and check-ups for various clients.
- Created and managed websites for clients and employer.
- Maintained domain computers and servers for small businesses as well as large corporations.
- Various tasks included reformatting machines, reinstalling programs and documents. Deploying new machines on location, dealing with OEM Manufacturers for replacement parts.
Candidate Info
years in workforce
year at this job
Engineering Technology
IT Support Engineer
Employment Recruiting agency for both full-time and part-time employees, consisting of over 12 offices throughout the entire island of Ireland.
- Maintained company proprietary Oxford Software Recruit package database. This included reindexing, and making use of S/W utilities in cases of down time.
- Field support of all company sites for all related database problems, PC hardware and all applications faults. This included Internet access and e-mail calls.
- Administered all site networks for Novell 3.12, Novell 4.11 and Win NT4 Servers. Installed any new incoming workstations and hardware related equipment.
- Conducted all Server Back-ups at all sites using ARC Serve backup Utility. Installed all Iomega Drives for workstations backups. Set up disaster recovery routine with all pertaining data to company.
- Ran routine checks of sites using PCAnywhere package.
Candidate Info
years in workforce
months at this job
Business Admin
IT Support Engineer
Provided all technical support for Eagle staff and loan officers.
- Managed and created a standardized image for user PCs and Laptops with CloneZela.
- Provided end user support for Microsoft Office 365 including installation and configuration.
- Set up user to access Cloud data and Outlook.com email.
- Assisted out-of-state users via remote support with LogMeIn 123.
- Configured user account on Ricoh printers for printing, scanning, faxing and email distribution.
- Setup user accounts on active directory and manage existing user accounts.
- Logged detailed information for support calls using TrackIt.
Candidate Info
years in workforce
years at this job
GED
Biblical And Theological Studies
Business Project Management
Project Manager/it Support Engineer II
Implementation of all telecommunication and technology equipment.
- Managed a staff of 8 people that assisted in the installation of the equipment for in house users.
- Installed Toshiba telephone systems, ensured all users were up to date on all software and operating systems.
- Provided instructions on the use of all equipment
- Meet with Senior Staff to make monthly reports on the new and current technology
Candidate Info
years in workforce
year at this job
IT Support Engineer
Worked with IT Support team to ensure that end users received expedient and courteous support.
- Coordinated and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Maintained PC security via patches, updates, and malware cleaning.
- Configured and troubleshot various account products such as VPN, Lawson, EIS, Telescope, Cisco IP phones, Pal, and Fax.
- Contribute to problem resolution via phone, e-mail or hands-on support.
- Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Monitored and tested fixes to ensure problems have been adequately resolved.
Candidate Info
months in workforce
months at this job
Management Of Information Systems
Management
IT Support Engineer
Worked in a team responsible for configuring, deploying and supporting Windows XP, hardware swap outs, laptops and printers and data transfers including putting in parameters and personalizing imaging of old data onto new pc's. In addition, the team was responsible for troubleshooting users Imaging, performing acceptance testing and deployment of thin-client and full desktop systems to users on multiple security domains.
- Responsible for maintaining the patch level of the Windows XP Workstations as well as testing and applying hot fixes as recommended by Microsoft. Remote tools and desk side visits to rectify issues.
- Provided support for LAN & WAN configuration and troubleshooting failed Networks all over United Kingdom.
- Conducted testing against a set of pre-determined mandatory requirements, Asset Auditing as well as tagging.
Candidate Info
years in workforce
years at this job
Electronic Computer Technology
IT Support Engineer
- Setup, configured and maintained various MySQL Databases and Replication Databases
- Performed server installs and updates to Server OS and companies proprietary software
- Monitored network connectivity and configurations server-side and for end-users
- Provided technical support via phone and e-mail for various customers for high severity issues that ranged from hardware/network functionality to server/database maintenance.
- Worked with software engineers whenever bugs or defects were found.
- Functioned in a 24x7 On-call rotation schedule.
Candidate Info
years in workforce
years at this job
Electrical Engineering
Computer Engineering
Communication And Negotiations
Senior IT Support Engineer
- Responsible for the project to set up Monitoring and daily operations of production Data Centers in Palo Alto and Sister site in Colorado.
- Acted as technical liaison with pharmaceuticals such as Merck and Squib as part of FDA required audits. This position required extensive research in FDA requirements.
- Managed the security upgrade project in advance of internal security audit. Updated and expanded the HP site security manual.
- Designed and Delivered DRP and Business Continuity Plan for Building 16. Participated in build out of the Sister site in Colorado.
- Wrote and implemented the Disaster Recovery plan using products such as Omniback, Legato, and HP Openview.
- Managed the Y2K systems audit project.
- Created DNS sub domains for California Avenue site and upgraded the mail system on UNIX platforms using Sendmail.
Candidate Info
years in workforce
years at this job
Computer Information Systems
IT Support Engineer (executive Support)
Responsible for supporting C-Level Executives, department heads, department teams, and special projects.
- Created users AD, Exchange accounts and assigned Users phone extensions
- Added computers to Domain and renamed systems to company naming policy
- Supported Users from users generated Service Desk ticketing system
- Supported XP, Windows 7, 8 and MAC Lion OS, Images of new Desktops, Laptops and Configured Outlook
- Deployed and setup upgraded PCs and Avaya VOIP Phones management
- Configure, Setup, and troubleshoot Video Conference Calls (VTC) Polycom and provide VPN support.
- Supported Mobile devices including Blackberries, iPhones and iPads.
Candidate Info
years in workforce
years at this job
Senior IT Support Engineer
Analyzed and supported IBM and Dell PCs and servers, insuring that system capabilities met management and operational requirements
- Managed backup process for all servers in the Foxboro location (BearingPoint)
- Supported the Cisco VoIP telephony system
- Planned and coordinated IT projects, including procurement, delivery, vendor coordination and prioritization of equipment and installations
Candidate Info
years in workforce
years at this job
IT Support Engineer
Supervised the Service Desk staff, overseeing the daily operations of the team.
- Designed, developed, enhanced, and processed SLA reports.
- Managed requests and ensure they are dealt with efficiently and within SLA.
- Consulted with IT Contract/Vendor/Production Managers.
- Trained and supportedend users.
- Monitored staff and tickets for required information, follow-up, and escalation procedures.
- Provided 2nd - 3rd line support for end-users at CIEH via the Service Desk.
- Supported the administration and maintenance of the telephone systems.
- Created network and email accounts.
- Supported and rolled out hardware and software.
- Implemented ITILbest practices and procedures.
Candidate Info
years in workforce
months at this job
Physics And Electronics
Project Management
Electrical And Electronic Engineering
IT Support Engineer
- Provided hands-on technical support and advice for clients regarding telephone and broadband products and services.
- Created and updated data of clients in CRM.
- Monitored and tracked clients' order of broadband and telephone from initiation through to delivery, installation and handover.
- Ensured products were delivered in time and within budget to meet customer's specifications.
- Collaborated with specialist provisioning department (SPD) to resolve all broadband and telephone faults.
- Assisted in the installation and transfer of home phone and broadband.
- Answered customer's questions about products, prices, availability, product uses, and credit terms.
Candidate Info
years in workforce
months at this job
Computer Information Technology
Information Systems
IT Support Engineer
- Met with clients and discuss/propose service contract possibilities in regards to hosting and technical support
- Assisted IT/Hosting department in research of new technician payroll system, applied requirements analysis on proposed system and coordinated task between payroll and programming departments
- Developed sales strategies and techniques to integrate into daily business routines
- Performed technical resolution procedures and solved countless technical issues ranging from higher level network failures to standard client/server pc issues
Candidate Info
years in workforce
years at this job
Computer Science
IT Support Engineer
Global IT support for mobile devices, desktops, servers, and networking
- Managed SCCM application deployments
- Assisted in development and rollout of SCSM IT Service Management solution
- Designed and implemented migration of backup solution from tape to cloud
Candidate Info
years in workforce
years at this job
Computer Science Technology
Information Systems
IT Business Analyst / IT Support Engineer
Contributed dynamic managerial skills as the help desk Team Lead by overseeing phone-based technical support team that provided services to internal and remote employees of SSA.
- Applied IT expertise and advanced communication skills toward serving as Level 3 infrastructure support for responding to customer inquiries, troubleshooting problems, and identifying the root cause of issues.
- Exhibit strong critical thinking and written communication abilities in preparing technical reports and documentation and translating technical specifications into programming specifications.
- Validated technical designs created by developers against business and technical requirement documents.
- Configured PC's, installed network cards, modems, etc., and installed and configured software.
- Built and established key relationships and liaised effectively with senior management, staff and customers to ensure the timely completion of projects while also training end users.
- Successfully gathered requirements for the implementation of the new Identity Management System.
- Evaluated and managed technical support systems hardware/software and made recommendations regarding upgrades or changes.
- Served as technical liaison between management and technical professionals by converting business needs and requirements into functional requirements.
- Responsible for technical documentation, including creation of technical procedures and policies of several newly created applications and administered AIX and Windows Servers running Apache, Tomcat and WebLogic.
Candidate Info
months in workforce
months at this job
Engineering
Telecommunications Systems Management
IT Support Engineer
- Resolved Database queries and constructed Web Database on MySQL to store the user's information
- Maintained IPv4 network environment and managed Windows environment in the company
- Troubleshooting network issues and provide technical support
Candidate Info
years in workforce
years at this job
Electrical Engineering
IT Support Engineer
- Diagnosed and resolved software issues via telephone, Remote Desktop, and in-person for workstations (PCs and laptops) belonging to a LAN of 115 PCs in a Windows XP/Vista/7 environment
- Coordinated desktop moves, adds, and changes; consulted with Managers (CEO) for new hardware/software purchases
- Installed Windows O.S., Microsoft Office, antivirus software and all approved software and printer drivers; set up e-mail accounts and configured workstations to access LAN
- Repaired hard drives via DOS commands - chkdsk, copy, DIR, etc.
- Performed maintenance as well as configured network settings on new workstations and configured SMC switches for users, to have access to the company LAN; assisted in troubleshooting and resolving networking issues
- Replaced many types of hardware: keyboards, LCD screens, RAM, HDDs, speakers, mice, power sources, etc.
- Troubleshot problems and performed maintenance for printers LaserJet/DeskJet belonging to LAN (97 printers)
- Maintained an inventory of all servers, PC's, laptops, printers, software licenses and related equipment
- Administered company’s new web site, www.apaoltenia.ro, updating information on the site and adding news about planned service for water system
Candidate Info
years in workforce
years at this job
IT Support Engineer
IT Server Support Engineer for UNIX, Netware and Windows platforms for an expanding number of users (increased from 180 to 400)
- Managed GroupWise and Elite (Informix Based Product)
- Implemented RAS solutions using Shiva Net Modems
- Managed user accounts on UNIX, Netware and Windows NT
Candidate Info
years in workforce
year at this job
Science
It Management With A Concentration
Certified It Professional
IT Support Engineer
- Monitored SAP production, quality and development systems on Windows and Linux based servers using Spong ( network monitoring tool ) for 249 major global clients and Fortune 500 companies including, Energizer, Georgia Pacific, Coca Cola, Arizona Chemical, BSN Medical, NBA etc. on a regular basis.
- Managed a foreign team of 16 personnel in India that comprised of real time supporters (RTS) and SAP Basis supporters on daily operations and developments.
- Initiated Critical Issue Broadcasts on severe production environment and documented situation report for the Director and affected teams and client
- Managed user accounts and group rights on Active Directory, LanDesk, SAP, SAP Business Objects, and Cisco Secure ACS.
- Set up SAP Printers and created SAP transports and push them through if stuck in flow process.
- Experienced working in a cross-functional matrix environment.
- Maintained backups on tape media and prepare tapes for offsite storage at Iron Mountain using SecureSync.
- Prepared Cricket backup reports for TSM servers and NetApp storage reports monitoring the growth of disk space on both physical and virtual drives.
Candidate Info
years in workforce
years at this job
Education
Economics
IT Support Engineer
Maintain Windows Server 2003/SQL Server 2005 platform for 24/7 operation
- Participated in the implementation and utilization of the Fastrack Healthcare system
- Responsible for supporting the Fastrack system by identifying and resolving all software and user issues
- Created custom forms and reports using the Fastrack software, as well as ad-hoc SQL queries
- Created custom reports and charts using BI package for management team
- Researched and installed new POS system
- Supported end users with PC related software and hardware issues
- Installed printers, scanners, faxes, network cabling and switches
Candidate Info
years in workforce
months at this job
Television Production
IT Support Engineer
- Singlehandedly provided support to over 180 employees, including all the Studios executives, three managed animation productions (Transformers Prime, GIJoe Renegades and Pound Puppies, toy designers as well as our brand new post production group which prepared all shows for airing by the Discovery and Hasbro owned network The Hub.
- Acted as IT liaison between the studio and all of Hasbro's corporate IT teams, including Networking, Backup, Server, and Desktop Support.
- Supported a heterogenous network environment with Mac/Windows servers and workstations using TCP/IP, SMB, AFP and NFS transport protocols.
- Supported both Final Cut Pro and Avid edit suites connected to Avid Unity, Isilon and Promise storage.
- Supported all the artists using Adobe Photoshop, Illustrator, Acrobat, Goole Sketchup and Autodesk Sketchbook Pro
- Integrated Macintosh workstations into a heavily structured, Active Directory environment.
- Maintained client workstation backups with Presstore, mirroring of the Isilon to Equalogic storage and then LTO5 with NetBackup for the offsite backup.
- Supported multiple Crestron based video and conference rooms.
Candidate Info
years in workforce
years at this job
IT Support Engineer
Responsible for complete PC repair, diagnostics, user support, and network troubleshooting.
- Responsible for the uptime of 300 computers, and 7 networked printers.
- Responsible for the uptime of a medium sized network with 7 servers, and 4 Cisco switches.
- Handles system administration over key warehouse management, and order tracking software systems.
- Assists in outside customer support to help translate technical terms and issues into a non-technical friendly format.
- Handles co-ordination between internal company IT, and external customer's IT departments for technical resolutions.
- Primary support point for the Haslet location, supervising 3 other IT technicians across all shifts
Candidate Info
years in workforce
years at this job
Market Research
IT Support Engineer
Support 9 Dental offices in procurement, implementation and management of all technology equipment.
- Responsible for wireless and smart device requests, support for all office IT equipment and setup of routers and other devices for office networking.
- Developed IT ticketing system in Sharepoint to streamline and keep track of any IT issues across the 9 different offices as well as all document management
- In charge of setting up all AV and IT for any company meetings and functions
- Train new employees on IT protocol within the offices
- Purchasing and evaluating needs for all new offices in regards to IT equipment
Candidate Info
years in workforce
year at this job
Information Systems And Marketing
IT Support Engineer
- Provided desktop support of 300+ in office users and over 150 remote users (Cybersource)
- Built and tested laptop image distributed across 5,000 systems (Visa)
- Software deployment using SCCM as primary deployment tool
- Managed domain users and security groups via Active Directory
- Managed 450 users email accounts and distribution groups via MS Exchange
- RSA and Active Identity user set up and VPN Support
- Performed company-wide migration to Windows 7 of 1,200+ systems (Visa)
Candidate Info
years in workforce
months at this job
Computer Networking & Telecommunications
IT Support Engineer
- Works closely with Windows 2003 & 2008 Servers to insure both servers were always up, monitored and updated to the latest Windows updates.
- Manages Microsoft Exchange 2007 to update users as needed & Symantec BackupExec for Windows Server v11 to recover ant loss data on the network.
- Provides technical support to 20+ clients in the office.
- Deployed a FTP system where users can upload files they need into the network.
- Configures and Manages Blackberry Enterprise Server.
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