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0-5 years of experience
Direct and lead multiple IT teams, including System Administrators, Service Desk, EDI, and Application Support, across multiple locations and states. Oversee daily personnel operations including performance reviews, coaching, and time management. Collaborate with leadership to set IT budgets and track performance metrics.
- Manage IT team of 13, supporting 2000 employees across the country and averaging 600 new calls per week.
- Improved the support incident intake process for our remote workforce by implementing an always on VPN which allowed 800 employees to directly submit and view the status of their support tickets.
- Implemented a mobile workforce personal security program that provides employees one button access to emergency personnel.
- Reduced shipping costs 50% and reduced total time to repair by 95% by placing replacement parts in the hands of managers around the country.
- Achieved and maintained a 98% customer satisfaction rating for IT, monitored through online surveys with each closed ticket.
0-5 years of experience
Strategic & tactical direction of Restaurant Helpdesk supporting over 2200 Applebee's and IHOP Franchise restaurants. Manage relationships with 38 Applebee's and 380 IHOP Franchisee's. Implemented changes reducing hold times by 60%. Implement software to better track call metrics and call details. Turnover of analysts was reduced through culture changes and empowerment programs.
- Budget responsibility - $3.9+ Million profit center
- Ensured personal and technical readiness remained at high levels of achievement
- Created and implemented a new line of business to provide Franchisee's with dedicated onsite support for their Applebee's restaurants. Generated a total of $1M in revenue during the first 7 months of operations.
10+ years of experience
Effectively manage computer systems, networks, and software that control the bowling lanes/pins, food order systems, and operational management to ensure a superior customer experience.
- Developed streamlined procedures that decreased labor time and eliminated redundancies.
- Troubleshoot network communication, software, and user account trouble calls both onsite and remotely.
- Manage user accounts and settings
- Train Staff on use of computer systems
0-5 years of experience
Provided support for the live migration of over 14,000 users from Microsoft Exchange 2003 to Microsoft Office365 environment
- Configure, install and test the blackberry enterprise servers
- Exchange ActiveSync and iOS device
- Provided technical support and issue resolution to users via multiple remote assistance platforms
- Identified trends and assisted in the development of documented repeatable processes to further enhance effective, efficient and reliable resolutions
- Monitored and supported the Airwatch Application
10+ years of experience
Organized technical team as well as provided fast resolutions for an excellent Customer Support for World Wide Corporations.
- Made recommendations to avoid expensive and unnecessary modifications to the systems.
- Identified software requirements for systems through the analysis of different platforms and operations.
- Defined data requirements and layouts for electronic interfaces between front ends and systems administration. Created testing plans and scripts based on requirements.
- Designed, improved and modified a Day One acceptance procedure and a Day Two acceptance procedure to gather requirements in several environments, which improved quality of analysis saving time and resources with faster solutions.
0-5 years of experience
Troubleshoot PC, Laptops, Tablets and mobile devices daily in order to solve software/hardware problems
- Imaged/configured, deployed, maintained and supported computer workstations and assembled peripherals, laptops, printers, Windows mobile devices and phones
- Assisted in migration 150 + users from Windows 7 to Windows 8.1
- Conducted conference room sweeps to test reliability of the audio conference and video tele conference
- Resolved and completed 40 tickets a week presented in Microsoft SCCM ticket queue
- Maintain and inventory of hardware using the Service Manager Console
- Create, Delete accounts, Set & change users passwords using Active Directory and used Remote Desktop (Itsut) connection to connect into external servers
6-10 years of experience
Point of contact for resolution of OS, hardware, software, and mobile device issues for executives and business critical associates on the trading floor.
- Managed technical support team for Capital One bank branches in Manhattan.
- Analyzed ticket metrics and led changes to reduce ticket volume.
- Upgraded PCs for trading desk associates without interrupting business transactions.
- Created training materials to assist with rolling out new technologies.
- Trained technicians for mobility support
- Setup new users and provided one on one training when needed.
0-5 years of experience
Trained all levels of management and employee base on the use of new software, functionality
- Responsible for interviewing, hiring, developing and coaching at team of 25 help desk associates
- Developed IDPs (individual performance plans) for those needing retraining, and worked extensively to ensure their success and proficiency.
- Partnered with other departments and divisions to ensure 100% success in implementations
- Developed and designed custom training modules and delivered content to classes
0-5 years of experience
Performed first level problem determination using automated Helpdesk software tools to resolve problems across the company.
- Escalate software/hardware problems that cannot be resolved to the appropriate level of support.
- Maintained user/problem databases and support documentation.
- Windows XP & 2007, Office Suite 2003 & 2007, 2013, Open Office, Active Directory, Windows Server 2003, Mail Server (Mail Daemon), CMS (Joomla), SQL Server.
- Inventory control System (SCI) and accounting information system (VERSAT)(ERP software developed by the company).
- Trained and assisted business users in the use of company's software.
- Performed unit and system testing. Coordinated user acceptance testing.
- Computer hardware repairing and upgrades.
0-5 years of experience
Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems.
- Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Ensured necessary documentation is obtained and properly authorized for such requests.
- Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information.
- Assisted in analyzing and deploying software updates as well as other patch management directives.
- Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC.
- Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle.
- Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software.
- Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas.
0-5 years of experience
Completed contracted assignment successfully
- Installed, maintained and repaired hardware and software on desktop PCs, printers, PC hardware systems and RF devices.
- Answered questions regarding PC/printer software/hardware issues, and made recommendations.
- Provided technical support for standard and proprietary desktop software.
- Supported a diverse group of people, including technical and development personnel, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
- Retrieved information for standard desktop relocation and set up, by investigating and asking appropriate questions to support end-user needs.
- Investigated and documented client problems, initiated referrals and recorded resolutions within department database software (JIRA).
- Technologies: Windows XP & 7, DNS, DHCP, Active Directory (Group Policy, Organizational Units, creating new users and computers, password resets). HP, DELL, VMware vSpere, JIRA ticketing system, Microsoft Office 2010, Exchange 2010, Allpoints and RF inventory guns.
0-5 years of experience
- Repaired both hardware and software issues on Windows 8, 7, Vista, XP, Mac OS X, and Linux machines.
- Oversaw the use and maintenance of Android smartphones, Apple iPhones, and iPads.
- Ensured the stability of a central office environment, which included over 30 computers, a Synology NAS, a VPN, a Windows server, VOIP phones, and printers ranging in sophistication from standard small office laser printers to industrial label printers and dedicated art printers.
- Wrote and updated the IT troubleshooting manual.
- Provided remote IT support for 20 retail stores via phone and Logmein VNC software.
0-5 years of experience
Monitored the execution of daily, weekly, monthly, and annual IT operational tasks.
- Maintained accurate record of user support tasks within the Track-IT system.
- Created specification for new desktop and laptops PC systems and completed installation of new systems.
- Helped remote FortiClient VPN users with network issues.
- Configured and maintained Cisco servers (Exchange, Active Directory).
- Applied security updates and granted users access to VMware server.
- Created and managed 100 user accounts using Active Directory.
- Technical support for wireless connectivity, network printing, conference room technology including projectors and video conference with Polycom.
6-10 years of experience
Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions
- Installed desktop image, operating systems and applications
- Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
- Performed hardware and account setups for new employees
- Provided off hours support for high priority issues
- Set up and configured wireless access points and maintained client connectivity
- Provided maintenance, installation and configuration of network and workstation hardware and software
0-5 years of experience
Provided oversight, technical direction/support to a team of staff (help desk, system administrators, and security officer) in the delivery of I.T. services (end user desktop support, server support, and engineering) to over 180 internal and remote users of enterprise applications and systems.
- Interfaced with Government to set team priorities, improve processes and provide progress updates. Updated/created processes and procedures to formalize the delivery of high quality service.
- Developed PowerShell scripts to automate system health checks and system security audits reducing the amount of time required to perform the audits and performing the checks in consistent and reliable manner.
- Installed and configured Splunk App for Windows Infrastructure and Splunk forwarder to support in depth auditing of Active Directory events, and security events on Windows systems
- Created Group Policies to address Government system security requirements found in Security Technical Implementation Guides (STIGS) and Information Assurance Vulnerability Alerts (IAVA)
- Gathered and analyzed packet capture (PCAP) data from hosts and firewalls to troubleshoot networking issues with products like Wireshark and tcpdump.
0-5 years of experience
Provided Onsite system support including adding deleting user accounts and permissions in Active Directory.
- Troubleshot and resolved layer 1 network issues and escalated layer 2 and 3 issues for quick resolution.
- Trouble shot and repaired computer hardware issues and installed software.
- Managed network printers and printer installation
0-5 years of experience
Trained new employees in the use of the reservation system. Responsible for the installation, maintenance, and trouble shooting of the company's local area network PC's.
- Created multiple excursions using the company's reservation system which included departure & arrival dates, times, pricing, car class types, meal menus.
- Provided information for prospective guests about excursions for railroads in the U.S. and England.
- Acted as liaison between Station Managers and guests with special needs.
- Answered multi-line phones and accepted reservations for guests at a central reservation center.
0-5 years of experience
Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Work including issues involving multiple components (e.g. network, operating systems) and integration of components. Build customer relationships by coordinating with customers to plan operational work. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests.
- Managed the Microsoft System Center Service Manager ticketing system for LA, MD, PA, and VA for all end user support including MA and IR tickets. This included first call resolution and remote support and senior management escalation. Was successfully able to meet 80% completion in resolving tickets.
- Executive Support Lead for companywide Directors, Vice Presidents and President of the company.
- Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support.
- Assisted the SCCM group with software installations for company.
0-5 years of experience
Refreshed laptops/desktops for end user from older machines with Windows XP to newer machines with Windows 7 within the hospital.
- Profiled laptop/desktop with required software and restored settings from older profile.
- Completed extra projects as needed.
- HP, Lenovo, & Dell desktop/laptop with Windows XP - 7 Environments along with Office 2007 - 2010.
- Troubleshot & updated end user laptop, desktop, Blackberry cell, iPhone, & VoIP phone.
0-5 years of experience
Recommended and ensured proper installation of hardware, software, updates, peripheral equipment, cables and operating systems to servers, workstations and computer networks
- Set up and configured LAN wireless networks, printers and equipment
- Resolved technical issues quickly and effectively by entering commands and observing the functions of the system to verify correct operations and detect errors
- Developed social media accounts and campaigns and strategies to increase online visibility, promote brand awareness, and monitor conversations
- Built client websites using HTML and Squarespace
0-5 years of experience
Administrated and performed troubleshooting on a variety of Windows and vSphere servers
- Worked with a team of 7 people to provide support for 50 clients with over 1,500 endpoints
- Handled anywhere from 8 to 16 tickets a day
- Facilitated remote access to client sites with OpenVPN
- Provided meticulous documentation through our ticketing system and knowledge base articles
0-5 years of experience
Developed many Websites for different [company name], Chambers of Commerce, and other Non-Profit accounts
- Served as IT Support for many of the websites
- Learned proficient knowledge in building the User Interface or Client Application and the internal database
- Trained co-workers in the process of building a database and User Interface
- Work Samples: www.pauldingchamber.com, www.columbiacountyitshere.com, www.peachtreeironmen.org
0-5 years of experience
Managed databases and facilities for over 150 Speedy/ Rapid Cash stores across the US, UK and Canada
- Managed customers' payday loans such as but not limited to interest rates, payment plans, rollovers, buybacks, refunds and recovery through ACH's/ EFT's
- Troubleshoot and resolved software bugs within Curo, Cito, Cujo, Curo UK and Curo Canada and resolved the issue within SLA compliance
- First point of contact for third party vendors and any personal within the company such as marketing, internet lending, 1st and 3rd party collections, accounting, legal, and operations to help identify, execute and resolve issues
- Managed inventory for IT department
- Advised store accountants on discrepancies and P&L statements
- Worked with developers, QA, BSA and marketing to help rollout projects such as but not limited to Opt+
- Worked weekly on-call shifts through VPN to support domestic and international stores after hours
0-5 years of experience
- Performed basic computer software and hardware maintenance with excellence customer service.
- Installed, maintained, and operated multichannel radio and satellite communication systems.
- Kept accountability of and trusted with communications equipment valued at millions of dollars.
- Trained and supervised up to five co-workers.
- Compiled lists and history of related work orders via Microsoft Word and Excel.
- Worked with many individuals in a team environment inside and out of my department.
- Motivated others to strive and improve themselves.
0-5 years of experience
Provide Operational IT support for over thirty airports including JFK, BUF, LGA, and EWR
- Provide hardware and software desktop support for administrative and airport operations crew members
- Perform extensive diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions & maintained equipment inventory lists
- Assist Project Managers in preparation for projects such as gate moves and station openings
- Travel 25% to provide IT support for various domestic & international JetBlue terminals
- Provide support for hardware and applications for pilots and in-flight mobile devices
- Assist the Network team with network changes as an onsite field technician
0-5 years of experience
Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations
- Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices
- Managed critical hardware and software issues with specific time constraints
- Applied refined knowledge of PC Hardware, Software, Networking, and Security
- Implemented Software, Hardware, and Network Optimization to Residential and Business Customers
- Responsible for budgeting, deployment, configuration, and support of systems and networks for various businesses and establishments such as Hospitals, Dentist Offices, Real Estate Offices, and commercial clients in Large-Scale Server Environments.
0-5 years of experience
Agent for selling home, auto, life, health, and rental insurance to new and current customers
- Managed customer care and coordinated staff responses
- Full responsibility for company hardware, software, and network installations, upgrades, and tech refresh
- Managed all company information assurance and IT security systems
- Coordinated and Implemented an inter-office chat system to increase office productivity and communication
0-5 years of experience
Resolved issues with servers, routers, workstations, printers, scanners, and devices via phone or hands-on resolution.
- Logged trouble tickets into a helpdesk Track-IT tracking system.
- Provided support in classrooms by working with hardware & software, performing problem solving techniques.
- Served as repair liaison; greeted and escorted vendors, verified repair activity, and closed out service requests.
- Prepared equipment for shipping, received new equipment, and returned defective components.
0-5 years of experience
Installed and configures computers and peripherals on data networks
- Assisted in capacity planning of computers
- Provided guidance and training to Information Technology Services staff in resolving problems and queries
- Coordinated activities of external contractors completing installations of computers and printers
- First point of contact in all computer hardware and software problems and requests
- Updated and maintains the related database(s)
- Assisted in the support of administrative computer-based applications
- Installed, maintained, and completed backups of RDC Mac Server and connection to Active Directory System
0-5 years of experience
Imaged over 100 brand new laptops to meet user requirements for both students and staff members
- Configured and installed network infrastructure to meet user requirements
- Troubleshoot network and connectivity problems for users in a timely manner
- Installed new hardware and software systems or components, ensuring integration with existing network systems
- Researched hardware and software products to meet technical, networking and security needs
0-5 years of experience
Responsible for building and design of web site, also responsible for building on
Line payment.
- Updated site with before and after projects.
- Managed site to ensure clients could view status of any projects.
- Setup up on line payments for clients and other business partners.
0-5 years of experience
HTML, CSS, Java Script: Created a basic front end web page to access Data from database
- MS Access: Created an administration access to input necessary modifications to critical data
- SQL 2012: Transforming Microsoft access queries and translating them to a 2008 SQL Server
- I.T. Help Desk: Backup Support when our main team needed extra help troubleshooting workstation issues.
- Server Administrator: Utilizing Active Directory to set group policies and users to certain roles.
- MS Office Trainer: Conducted staff development and training of MS Office to integrate company reports.
0-5 years of experience
Provided IT support for 1000 on-site employees at two sites in West Sacramento & Sacramento.
- Completed Win 7 migration - CAT migration project
- Re-platform/Image/Ghost desktops and laptops
- Install/Maintain applications/software
- Setup computer for new employees & via AD support their access according to group policy.
- Setup/configure/maintain video conference rooms, town halls and training rooms
- Troubleshoot & setup telecom issues for users.
0-5 years of experience
Imaged and deployed workstations for new and current employees.
- Provisioned Citrix collaborative products and assisted with account issues.
- Provided day to day support for remote and over a 100 on site employees.
- Maintained and installed A/V equipment for all conference rooms.
- Assisted in the racking, cabling and basic configuration of network equipment.
0-5 years of experience
Small Business
- In charge of troubleshooting and repairing laptops, pc's, printers, backup power supplies, servers, and routers.
- Maintained and repaired cisco network.
- Worked in Windows 7 environment with Windows 2003 server.
- Commonly used nslookup, ping, traceroute, and ipconfig command prompts to troubleshoot network functionality.
- Installed and maintained software and hardware throughout office. (Eaglesoft, Microsoft Office, Windows 7, Firefox, IE, Outlook)
6-10 years of experience
Provide full IT support for the New York office, covering 250 individuals across various departments
- Coordinate and prioritize support for Directors, VPs, and Executives
- Diagnose and resolve technical hardware, software, and networking issues across Windows and Mac platforms
- Research questions and redirect issues to appropriate resources
- Provide first-hand technical assistance for a variety of hardware systems
- Manage phone systems (digital, analog and IP phone), BlackBerry Exchange
0-5 years of experience
- Tier 1 support for all staff - field all incoming tickets, phone calls, and emails.
- Image desktops, laptops, and tablets for users
- Account Administration Work - Create/Edit/Delete accounts, groups, and distributions
- Managed deployment and training for 200 Surface Pro 3's to users, while managing the deployment of 75 encrypted thumb-drives company wide.
- Built, maintained, and updated 2 websites for sister companies.
0-5 years of experience
Serve as the Desktop/IT Admin and Tier II level Support at CDK Global, which consists of 80 onsite users and 4,200 remote users.
- Successfully orchestrated a move of 80 users and all their equipment, printers, switches and servers from an old office location to the new office location
- Developed documentation on fixes for company software and Microsoft products
- Administrator for Active Directory, Microsoft Exchange and Lync, Print and File Servers, and Cisco Unified Communication for the Cisco phones
- Collaborated with level two IT teammates with troubleshooting the Microsoft Surface Pro 3 and dock before releasing for use by company VPs and sales associates
- Rebuilt, imaged, and customized HPs and Microsoft Surface Pro 3's to upgrade and replace older equipment
- Handle all hardware and software issues for all applications used in Dealer Services
- Troubleshoot operating systems, virtual desktops, virtual servers, and network issues on desktops, laptops, servers, Cisco IP phones, and phone accessories
- Support for Android Smart devices and Apple devices
- Handle physical Inventory, online monitoring, and creating reports
10+ years of experience
Provided white glove technical support and customer service to Vice President and Executive Committee members.
- Provided technical support for laptops, phone and video systems.
- Administered Blackberry server and also GOOD exchange server for all Executive population.
- Responsible for all networking and office installations for Executives when necessary.
0-5 years of experience
- Provided application and system support for Safeway pharmacies through phone, fax, and email.
- Troubleshooted hardware including printers, phones, hand scanners, and capture devices.
- Assisted with claims processing and trained on pharmacy systems.
0-5 years of experience
Provides on-site technical needs for desktops, laptops, cellphones, servers, tablets, and other solutions.
- Assisted with Salesforce Management, VPN/Remote Desktop needs, Remote Conference solutions.
- Setup Conference Rooms for Clients/Sales needs across multiple offsite locations and provided support.
- Provided West to East Coast time zone IT Support via various Cisco Communications.
- On-site and off-site user support via Citrix and Teamviewer.
- Software: WebEx/Lync/Office Suite/McAfee/Forefront/CCM/Citrix/Cisco VPN/Salesforce
- Devices: Android/iPhone/Tablets/Lenovo Systems/Konica Minolta MFD
0-5 years of experience
Provides user, software and PC desktop, laptop and server support.
- Maintains and troubleshoots on site or by telnet, SSH and RDP.
- Troubleshoots Windows XP, 7, 8 and Windows server 2008R2 issues.
- Installs and administers Active directory, DNS, DHCP, and NAT.
- Installs and configures Wi-Fi routers, network printers and other peripherals.
- Upgraded Windows Server 2003 to Windows Server 2008 R2 and migrated Active Directory.
- Performed a daily back up process, and established and tested a disaster recovery plan.
10+ years of experience
Administrator for UNM Foundation Win 2008 r2, Novell & Oracle Servers
- Migrated Foundation Viking/Oracle platform to VM Servers
- Developed daily backups and security enrichment procedures
- Designed Intranet WEB sites for Foundation policies, procedures.
- Maintain all USER/Group profiles and access privileges across the NET
- Maintain 200+ workstations and LAN/WAN application packages
6-10 years of experience
Assisted the IT Director in the deployment, monitoring, maintenance, upgrade, and support of all IT systems, including servers, PCs
- Provide desktop support to end-users
- Monitored all logs daily (System, Hardware, Security, Backups)
- Maintain Active directory and Group Policy management, Domain Controllers, DNS server and DHCP server
- Managed Cisco Ironport Web security appliances
- Monitored computer systems, servers, networks, and applications for response time, problem prevention, performance, and resource utilization.
- Push out Windows security & critical update using Windows Server Update Services (WSUS)
0-5 years of experience
Part-time work assisting in coordinating of Department of Defense standard of hard drive erasing
- Hardware and software repair and replacement including and not limited to hard drive replacement, memory replacement, cleaning and replacement of fans, power supplies and other hardware.
- Reimaging of computers using Symantec Ghost in order to keep a unified network of computers with the same hardware and software
- Performed diagnostics and troubleshooting of system issues
- Provide comprehensive system support, configuration, and maintenance to all machines on the network
- Make tape backups of all servers supported in the building
0-5 years of experience
Support and utilize Citrix Access Management Console, Citrix Client, Windows Active Directory, Microsoft Office Suite2010 including Microsoft Outlook 2010, Epicor Financial Suite, MxSecure MxTranscribe4, eChamp EMR, Plexis Claim Manager, Kronos Timestamps, Lawson ESS, Applicationxtender, Sigmacare EMR, Mckesson, ProActivity Reports, Sharepoint, Trizetto, Blackberry devices, and Iphone and iPad devices.
- Instruct and provide on-going support to users with regard to proper and effective use of systems.
- Work closely with Applications Development, Project Management and IS Network Systems on trouble tickets and new installs.
- Implementation, deployment, and troubleshooting of EMR and other user systems.
- EMR Application building and testing. Curriculum development and creation of training materials.
- Work effectively in a team environment to monitor, log, resolve, and escalate installation and end user technical issues.
- Follow and develop operations procedures to ensure timely resolution of escalated issues.
6-10 years of experience
Work with specialist' providing support for a large number of users spanning several FAMS contracts around the world
- Supported users over Microsoft Lync and Remote Desktop to ensure connectivity to their documents, servers, and printers
- Quickly and effectively solve customer issues, maintaining greater than 99% uptime
- Work closely with tier 2/3 system administrators to troubleshoot Exchange, Active Directory, network issues across the enterprise
- Create tickets for field technicians to expedite resolution of issues
0-5 years of experience
Take tickets as they come in through the spiceworks ticketing system and troubleshoot end user's systems, determine the issue and take the necessary steps to resolve the issue.
- Sysprep, image, and set up new machines as new employees are added to the company
- Monitor the network using SevOne monitoring system
- Use V-Sphere web client to monitor all the virtual machines backup's
- Keep the office equipment tagged and updated using spiceworks inventory system
- Assisted in a whole system upgrade where the companies old physical machines were converted over to virtual machines through VMware horizon view
0-5 years of experience
Establish routines and support procedures to handle end-user issues and hardware repair
- Provide and log support for 300 end-users in multiple environments and 500 contractors in the field at 32 separate branches
- Responsible for a wide range of functions including electronic data processing, software/app testing, end-user support, web portal management, MS Active Directory, MS Exchange, printer support, databases, local area network and server troubleshooting. Hardware implementation, repair and testing. Mobile device implementation, repair and testing
- Conducted physical repairs on servers, desktop, laptops as well as other electronic devices such as phones and printers
- Cable runs and drops. Rack Cabling and other various network setups also including wireless networking
- Provided over the phone training on software and hand held support
- Assisted end-users with Unix interface system for logistics, deliveries and inventory
- Project management for software development and testing
- Configuration and maintenance of help desk software
0-5 years of experience
Maintains and administers computer networks and related computing environments including computer hardware, software, applications support, and all configurations.
- Diagnose, troubleshoot, and resolve related network hardware issues, printers, digital scanner and system software on both desktop and laptops.
- Performs routine management and updates of patches on VPN and installing of security patches for workstation and laptops.
- Re-image workstation and laptop and test all the required application on the workstations and laptops.
- Performs network administration tasks in a Windows 2008 Active Directory environment resetting user accounts, permissions and passwords.
- Monitors network performance; and ensures optimal performance to all clients.
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