IT Support Analyst
Support and utilize Citrix Access Management Console, Citrix Client, Windows Active Directory, Microsoft Office Suite2010 including Microsoft Outlook 2010, Epicor Financial Suite, MxSecure MxTranscribe4, eChamp EMR, Plexis Claim Manager, Kronos Timestamps, Lawson ESS, Applicationxtender, Sigmacare EMR, Mckesson, ProActivity Reports, Sharepoint, Trizetto, Blackberry devices, and Iphone and iPad devices.
- Instruct and provide on-going support to users with regard to proper and effective use of systems.
- Work closely with Applications Development, Project Management and IS Network Systems on trouble tickets and new installs.
- Implementation, deployment, and troubleshooting of EMR and other user systems.
- EMR Application building and testing. Curriculum development and creation of training materials.
- Work effectively in a team environment to monitor, log, resolve, and escalate installation and end user technical issues.
- Follow and develop operations procedures to ensure timely resolution of escalated issues.