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0-5 years of experience
Started their outsourced IT department and managed all in-house support along with redesign the data center at Level 3
- Managed and maintained large scale web and database servers.
- Designed executed and maintained service agreements to handle all IT items for clients.
- Researched, tested and implemented new technology for in-house applications.
- Provided in-house and client tech support for all levels.
- Migrated and consolidated all websites from several different servers onto three dedicated Dell servers. Configured name based IIS hosting and SQL configuration for websites.
0-5 years of experience
Performed daily on-call maintenance and emergency repairs for a wide variety of IT clients.
- Installed and maintained client networks and workstations, ranging from very small (3 workstations) to large (100+ workstations).
- Performed all systems administration duties, including configuration and maintenance of network services such as Web servers, WINS, DHCP, DNS, FTP on both Windows and Linux-based environments.
- Executed software and hardware upgrades as needed or scheduled, including emergency roll-outs.
- Designed custom software and Linux scripts in Perl and C.
- On-site and workshop repair of server and PC hardware.
0-5 years of experience
Planned and carried out successful migration of physical Windows servers to virtualized private cloud environment
- Identified and corrected network conflicts resulting in a 600% increase in network communication speeds
- Created and updated network documentation and inventory
- Setup new SSL VPN service and installed and configured client applications
6-10 years of experience
Responsible for regulating and maintaining Allen Bradley PLC’s, Allen Bradley SLC’s, Modicon Quantum remote IO, HMI’s and Novatech D/3 DCS systems. Provided plant wide IT duties including server and workstation setup, maintenance, troubleshooting, network design and local intranet management. Responsible for automation of plant production systems, performing IT activities that lead to new or improved technologies on a program basis.
- Developed loadout automation system for the Refinery department that increased manufacturing production and product quality.
- Automation team leader of the new Maltodextrin bagging line.
- Upgraded lab and process data collection systems from VMS to Linux based server.
- Designed and implemented intranet based safety database for entire plant.
0-5 years of experience
Supported and managed the VoIP infrastructure utilizing monitoring tools such as Wireshark, Solar Winds, WhatsUpGold.
- Managed and provided day to day support for resellers and virtual environment owners on the Porta One switch.
- Managed, routed, and configured carriers on the Mera II and Nextone switches.
- Trained technical and non-technical customers on the Porta One switch remotely or in person at their location both nationally and internationally.
- Set up gateways that sent SIP or H323 traffic on Quintums and Cisco.
6-10 years of experience
Refined business use cases to reduce customizations and increase the utilization of standard Oracle.
- Contributed as a safaried resource of a Dev Ops team by offering design guidance and testing.
- Managed requirements and acted as lead analyst for the implementation of iProcurement and iSupplier
- Analyzed business needs and translated them into functional requirements for modules including but not limited to OM, AR, PO, INV, GL, FS, and SC.
- Worked with on-shore and off-shore developers to design a custom order import solution
- Coordinated with developers and third party vendors to code customized solutions.
- Lead analyst upgrading from 11.5.9 to 11.5.10 and from 11.5.10 to R12
0-5 years of experience
Responsible for installation, upgrading and maintenance of 20 Macintosh OS9/X and 100 Windows 2000/XP computers in a K-12 educational environment.
- Existing PCs were migrated to Windows 2000 from 98 utilizing Norton Ghost.
- Provided desk side support to students and teachers.
- Repaired PC and Macintosh computers to component level, acquired RMAs for warranty repairs.
- Trained staff to use the Symantec Enterprise Server, GhostCast Server and the tape backup system.
0-5 years of experience
Provided on site/remote/phone support to both residential and small to mid size businesses
- Installed and troubleshot networks with as many as 75 devices connected
- Installed and maintained servers and workstations including adding/removing users and permissions through Active Directory
- Configured firewalls and created VPNs
- Repaired hardware/software issues with both Windows and Mac OSX systems
0-5 years of experience
Suggested and provided IT solutions to executive level management.
- Ensured that all IT processes complied with ITIL best practices.
- Performed Remote maintenance and management for workstations and servers.
- Maintained enterprise level applications and resources.
- Managed Windows 7, 8, Server 2008, 2008, 2008 R2 Troubleshoot network, routing and connectivity issues across various platforms.
- Provided technical guidance and operational instructions to systems users.
- Advised clients on Information Assurance and security policies and procedures.
0-5 years of experience
Participated in the administration of a 3000 systems network, including desktops and manufacturing workstations.
- Administered LAN and provided troubleshooting for systems or networking related issues.
- Performed desktop support, server configuration and hardening.
- Created and deployed standard images for manufacturing test workstations.
- Implemented and managed access control for various applications; managed projects, including Windows NT phase out and Windows 2000 deployment.
- Utilized Six Sigma methodologies, Failure Modes and Effects Analysis (FMEA), and Root Cause Analysis (RCA) techniques to dramatically decrease average response time to LAN incidents and systems service requests.
- Ensured maximum operational efficiency and availability by effectively diagnosing system and network failures.
- Restricted access to OS for >300 manufacturing workstations, preventing the exploitation of any system vulnerabilities and improving test station up-time.
- Completed Windows NT systems phase out; deployed Windows 2000 systems; secured legacy systems using ÒSolidcore S3 Control.Ó
0-5 years of experience
Facilitated the successful planning, testing, de-installation, and reconstitution of Government assets as part of BRAC transition from Fort Monmouth, NJ to Aberdeen Proving Ground, MD.
- Conducted site surveys of to-be locations, prepared Gap Analysis, and supervised completion of work on-site.
- Created wire map diagrams, floor plans, technical drawings, and other documentation using Microsoft Visio to aid reconstitution effort.
- Assisted in physical installation of assets, including racking, cabling, and testing.
- Ensured completion of all applicable Government BRAC documentation.
- Designed, configured, developed, and tested internetworking systems including LAN, WAN, firewall, access control, VPN, routers, switches, and BGAN satellite terminal.
- Performed system administration to 50 users using Active Directory in Windows Server 2003 environment.
- Provided technical support to in-house IT equipment as required.
10+ years of experience
Responsible for layer 2 & 3 infrastructure for multiple subsidiaries. Designated as technical lead on multiple internal and external high-visibility projects. Tier 3 support for user base of 550+ employees (70% remote). Team lead for in-place helpdesk staff.
- Designed and implemented storage area network in place of multiple file servers, utilizing CIFS and iSCSI/NFS in place of physical servers with direct-attached storage
- Designed and implemented, and currently manage ongoing server virtualization initiative utilizing VMWare vSphere
- Designed and implemented multi-site high-definition video conferencing system; realized ROI for all sites within one year due to reduced travel costs
- Engineered and deployed subsidiary-wide VoIP system (internally hosted)
- Coordinated and managed comprehensive network upgrade project; simplified network topology and implemented redundant layer 3 switching and in-depth monitoring/traffic analysis using SNMP and MRTG
- Designed and implemented, and currently maintain secure multi-site VPN to isolate and secure all network traffic related to physical security (badge readers, cameras, etc.)
- Designed complex network topography for expansion of smart card personalization facility
6-10 years of experience
Supported application Go Live in the capacity of environment/infrastructure support; maintain infrastructure diagrams, deploy policy pro code, support non-production servers, infrastructure analysis.
- Provided infrastructure support for customer insurance production and non-production applications.
- Performed system tests and application tests on application environment projects.
- Planned, managed, and implemented various infrastructure projects.
- Analyzed and provided recommendations on supported application server infrastructure needs.
- Supported the Windows Server O.S.; 2000, 2003, and 2008. IIS 5/6/7.
- Leveraged various tools to solve problems, complete project, or improve operations such as power shell, scripting, batch scripts, cli tools, Office, Visio, etc.
- Maintained, improved, and created documentation that helped the team understand systems.
6-10 years of experience
Oversaw the development, maintenance and expansion of computer systems. Provided full support to end users and maintained a full IT systems infrastructure
- Managed and maintained all applications and desktop support programs
- Created image and responsible for OS Deployment and data backup
- Performed infrastructure service implementations, performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution, and process creation and documentation
- Suggested improvements based on technology, best practices, or changing requirements
6-10 years of experience
Led project to replace a manual telemarketing process with distributed RS/6000-based client server system.
- Managed installation activities across multiple sites by coordinating IBM, client, and subcontractor personnel; resulting in a 300% gain in productivity and $9M additional revenue.
- Designed and implemented PS/2 AIX-based distributed network architecture for human resources client; resulting in a 200% improvement in productivity and increased market share totaling $2M+ during first year of production.
- Designed 3090-based VM system for large insurance client; integrated an enterprise-wide e-mail system and managed all installation and implementation activities.
0-5 years of experience
IT Systems Engineer tasked with managing daily corporate operations that supported Quiznos 5000 national and international restaurants
- Successfully moved corporate datacenter headquarters, within the outlined outage window, with no data loss
- Planned future growth for systems infrastructure and systems upgrades
- Managed backup environment for two corporate sites and one managed hosting site
- Managed infrastructure for global Quiznos.com internet presence
- Implemented patching solution and process for all server systems
- Managed corporate messaging systems for two sites
- Performed auditing and reporting for internal SOX compliance
0-5 years of experience
- Concurrently handled Genesis and HDVMS workloads
- Installed new CentOS server, installed and configured Nagios for infrastructure monitoring, installed and configured MRTG for bandwidth monitoring
- Reviewed current infrastructure, recommended and implemented additional hardware (external disk arrays, etc) which greatly improved server response times and reliability
- Responsible for firewalls, routers, desktop issues, server maintenance and backups, VOIP phones, Symantec Antivirus & desktop updates
- Provided technical planning and physical data wiring for an additional 2000sqft of workspaces
0-5 years of experience
Responsible for the Citrix environment, developing the organization’s structure, and all operational policies and procedures
- Developed Standard Operating Procedures (SOP)
- VMware GSX Server and VMware Workstations Subject Matter expert (SMe)
- Supported Citrix Servers, published applications, and user in Active Directory
- Supported Help desk ticketing system support meeting SLA requirements
- Supported Windows 2000 servers and Citrix application servers
- Reduced Data center footprint, operating costs, and overall energy consumption
0-5 years of experience
Build and maintained a Hyper-V environment consisting of 15+ server that hosts mail and line of business applications for 6+ local area companies.
- Maintained a leadership role of a 3-man technical team that provided end-to-end application and hardware support for local area companies including remote management and monitoring, hosted antivirus deployment and maintenance, patch management, exchange migrations to hosted exchange environment, software updates, etc.
- Develop SOP documentation for company including primary job descriptions for upcoming roles within the department.
- Responsible for compiling client reporting detailing monitored environmental finding, and firewall and backup summaries.
- Maintained exemplary customer service by offering competent support and timely resolution of issues.
0-5 years of experience
Designed and installed small networks; configured switches, routers, and firewalls; firewall configurations often involved Sonicwall firewalls for port filtering, NAT, and VPN tunneling
- Monitored network security; detected and corrected security vulnerabilities using Wireshark
- Authored network security policies
- Performed troubleshooting to resolve networking issues (e.g., reconfigured DHCP at a school with increased student load; arranged with broadband providers to secure public addresses for a VPN)
- Performed remote troubleshooting and problem solving via LogMeIn software
- Building, configuring, and installing HP ProLiant servers in small to medium environments
- Added PCs to a new domain; configured network printers; imported email inboxes after an Exchange migration utilizing Microsoft Server 2008, 2012; Exchange 2013)
- Removed viruses and malware utilizing ESET Endpoint Security
- Installed Windows and Microsoft Office on PCs
6-10 years of experience
Project managed and provided leadership on strategic corporate wide IT initiatives including datacenter relocation, server consolidation, hardware and software refreshes.
- Hands-on project management experience in managing 2 major Windows Server OS upgrade projects consisted of upgrading Windows NT servers to Windows 2K and Windows 2K to Windows 2K3 across ~300 servers to bring the existing server infrastructure to current OS levels.
- Analyzed current infrastructure and assessed new technologies including virtualization, data management and software distribution, to reengineer IT operations and reduce total cost of ownership.
- Consulted for Business Units on design, installation, and configuration of compute environments, providing and costing alternative solutions and saving $150K in outside consulting services.
- Led and executed 5 RFP and RFQ responses ranging $200K to $1M for IT hosting services for external customers.
0-5 years of experience
Established high-level customer care, training, and technical support for the user community on all Microsoft Office applications
- Provided high-level customer care, training, and technical support for the user community on Spokane Computer’s FACS Accounting and Control Software
- Implemented and configured Spokane Computer’s TE Quote Truck Equipment Quoting software for 5 product lines
- Provided high-level customer care, training, and technical support for the user community on Spokane Computer’s TE Quote Truck Equipment Quoting software
- Project Manager for the consolidation of two separate domains and accounting software systems
0-5 years of experience
- Administered all nationwide technical systems and resources, necessary to ensure the University’s ability to transact business on a 24x7x365 cycle.
- Maintained all university data network devices and assisted in the deployment servers and systems to support the university goals and strategies.
- Major projects include: the implementation of a university wide IP telephony system, migration of Exchange environment to Office 365, and deployment of next generation Meraki network hardware.
- Managed relationships with partners, negotiated major acquisitions, and assisted in the developed annual budgets.
6-10 years of experience
Provided administrator and end-user support to software configuration management system, utilizing IBM/Rational ClearCase.
- Set up configuration management solution to fit each individual project and to work directly on larger project teams to handle daily activities from project’s beginning until project went live.
- Facilitated hands-on assistance with tools while providing projects with scheduled builds and deployed per project schedule date.
- Acted as Build Coordinator on the Release Management Team for multi million dollar projects.
0-5 years of experience
- Provided first, second, and third tier computer support
- Supported three different office locations, which included a total of two
- Maintained a customer support help desk
- Developed and maintained the day-to-day system maintenance for all
- Participated with installations of servers, routers, switches, and hubs
- Provided support on issues dealing with network connectivity
- Maintained and managed an Exchange 5.5 email system
0-5 years of experience
Day to day Help Desk / Desktop support of over 20+ C level Executive staff and 100+ end users
- Coordinated, updated and implemented a move of Corporate office move of 50+ users from Irvine Headquarters to the new Aliso Viejo Headquarters as well 90+ users from Garden Grove office to corporate (phones, networking, scheduling downtime, moves and overall project planning)
- Assisted with end user world-wide and after hour support
- Project lead for Cisco VoIP phone configuration, roll out and documentation
- Implemented and maintained a desktop and laptop standard install
- Project lead and coordinator for the Microsemi global scan solution
- Project lead and coordinator for the Corporate printing/scanning/copying solution which involved 5 high speed copiers, 25+ networked printers and 5 high speed scanners
- Worked directly with Client Services Manager, Director of Network Security, Director of Network and Infrastructure and the VP of IT on IT policies and procedures
- Responsible for Corporate purchasing, finance, budgeting and inventory for hardware and software requests
0-5 years of experience
Assisted the senior administrator in day to day server tasks, installs, migrations, deployments and updates.
- Managed Active Directory users, computers, OU’s and permissions.
- Configured users, phones, extensions, and hunt groups in our Mitel PBX system.
- Assisted the senior administrator in SonicWall content filtering, NAT policies, ACL’s, and routing.
0-5 years of experience
Supported 150 users onsite and over the phone.
- Completed 15+ tickets per day.
- Created new user accounts in Active Directory.
- Supported Microsoft Office, Norton and plant-specific applications
- Analyze and resolve connectivity issues – LAN, VPN, and Wireless.
- Resolve desktop issues as needed.
- Applied updates, patches, and other changes to the IT environment.
- Planned, developed, and led interactive skill-building software training classes for clients and personnel.
- Provided software training on an individual and small group basis within a classroom setting.
- Built and maintained computer systems and performed memory upgrades.
6-10 years of experience
Primary systems integrator/administrator, performed a variety of duties associated with monitoring and controlling UNIX computers hosting Sun Cluster Servers, Oracle database servers, SUN SAN and Network Appliance (NetApp) global storage.
- Integrated two 40+ terabyte SUN 6540 Fiber Channel Storage Arrays in support of a newly acquired Geographic Information System (GIS) project
- Site lead for building and administering 15 Oracle 9i and 10g database servers distributed over 3 separate networks, maintaining a 99.99 percent uptime during lifetime of servers
- Determined how to effectively interface new support systems or software for the site infrastructure in order to effectively transition from developmental to the operational phase
0-5 years of experience
Remotely managed thirty five different client servers across the City of Springfield. Companies included Perten Instruments, Staff Carpet, Red Cross of Central Illinois, and Acme Credit Services.
- Designed and installed Cisco Aironet Wireless LAN for PASA rifle range in Barry, IL. The wireless network consisted of 5 Omni-directional antennas and provides wireless access to clients over a one half mile span.
- Configured Network Attached Storage from Synology for Pathway Services of Jacksonville, IL. Pathway needed a secure backup of all of their data in a remote location, with Synology this was accomplished using their diskstation dsf512+. Pathway services also needed a VMware migration from physical to virtual. Using vSphere we migrated six servers onto two physical boxes. We included two domain controllers, Exchange, Web, and two hosts.
- Installed and configured Point of Sale system for Fritz restaurant. Working in collaboration with Squirrel Systems, Inc., we developed an entirely new POS system that included 3 workstations, one server and 7 networked printers. The POS system includes a SQL Server of all their menu items.
- Lead IT Engineer for WSEC TV, Network Knowledge TV station. Installed and configured Cisco ASA’s, Cisco PIX and Cisco switches. Completed Comcast business class install for a redundant network including a Barracuda Load Balancer that took the Comcast business class network and the Illinois Century Network and combined them not only for speed but for a 100 percent guarantee of connectivity.
0-5 years of experience
- Designed, implemented and maintained 500+ user virtual environment
- Extensive experience in Citrix, VMware and NetApp technologies
- Designed complete network replacement with Cisco hardware
- Team of the Year Award – 2011
0-5 years of experience
Technical Management
- Performed installation, configuration, capacity planning, backup and recovery, benchmarking, and performance tuning of MS SQL, Oracle databases running on multiple UNIX and NT platforms on the engineering/development servers.
- Assisted client developers by tuning their applications to attain optimal performance in development & QA.
- Implemented backup services for Windows and UNIX servers using Veritas NetBackup.
- Successfully migrated Win NT to Win 2000 ADS domain forest environment.
- Successfully migrated Exchange 5.5 to Exchange 2000 Server.
- Managed Cisco PIX, Checkpoint Firewall-1, VPN, wireless access points, switches, phone sys and intranet.
- Managed NetApp filer, ClearQuest defect tracking software, ClearCase Multisite version control software.
- Supervised local system administrators – Windows, UNIX, helpdesk in many internal projects/tasks during migrations, upgrades, patch management and hardware failures on servers/PCs/workstations.
0-5 years of experience
Designed, implemented and supported the Unix and Storage infrastructure for a multi-billion dollar semiconductor manufacturing facility.
- Worked closely with application administrators and developers to resolve complex systems related problems such as memory usage, performance issues, software build problems and network connectivity issues.
- Created dozens of custom Puppet modules to automate server builds and maintain server integrity.
- Built IBM AIX SiView MES system using HACMP, Shared Processor Pools, Live Partition Mobility, and NPIV.
- Virtualized 30 standalone AIX servers into a cluster of 2 physical servers using IBM WLE software.
- Built and maintained Equipment Interface cluster supporting over 700 tools on the factory floor.
- Attended training for Redhat, Cisco UCS, Netapp, Veritas Netbackup, ITIL, and Vsphere 5.
6-10 years of experience
Asset Management team member, auditing and configuration
- Imaging, acceptance testing and deployment of thin-client and full desktop systems to users on multiple security domains.
- Migrated user data and e-mail and provided support to users after deployment.
- Remote tools and desk side visits to rectify issues.
- Assisted with systems upgrade to XP on all desktop/thin-client boxes. Exchange 5.5 and 2003 mail systems
- Citrix servers used for thin-client systems.
- Created manuals and led training sessions for the local desktop team on new systems installation and troubleshooting
- Provided training and assistance to users as well as printer migration.
0-5 years of experience
Provided customer facing consulting services for Systems Integrator
- Designed, installed, supported multiple NT Terminal Server/Citrix Metaframe 1.8 environments
- Network Administration/Integration for: NetWare 3x-5, NT Server 4.0 NOS’s
- Application delivery solutions based on Citrix Winframe/Metaframe
- Mail solutions include: Novell GroupWise 4.x-5.5, MS Exchange 4.x-5.5
- Backup solutions include Arcserve/NetWare & NT, Backup Exec/NetWare & NT
- Remote solutions include NT TS-Citrix Metaframe, NetWare Connect, PC Anywhere
0-5 years of experience
Worked with 3rd party vendors to facilitate repairs and services under warranty
- Performed IT maintenance and troubleshooting, including: hardware replacement, VoIP installation, printer repair, online configuration, computer peripherals, virus removal, and license documentation
- Provided support for various technical issues on multiple platforms, including: VoIP, WAN, LAN, PC, Mac OS, laptop, printer and server upgrades
- Performed on site maintenance and IT care for client base ranging from small business to large enterprises
0-5 years of experience
Responsible for sales, project management, deployment, and training of computer aided dispatch systems for public safety and government agencies.
- Team leader for the installation of a 5 site microwave and Simulcast radio system for the Department of Homeland security for Amarican Samoa.
- Managed a 5 server 25 client Windows network.
- Installation of 2 way radio and microwave communications systems.
- Responsible for telephone and on site technical support issues for our customer base.
0-5 years of experience
IT Systems Engineer monitoring proprietary systems for [company name]. Assisting other departments with plant floor applications and systems.
- Update, monitor and repair 2008, 2012 server systems
- Program cisco switches, replace faulty switches on plant floor
- Administer Active Directory domain users add/remove/update
- Monitor backup systems for servers using Tivoli
- Responsible for maintenance in the Datacenter – Emergency controls systems – temperature monitoring systems – Daily usage and cleanliness
- Assist plant users with windows XP, 7 systems and propriety Ford applications
- Responsible for submitting daily paper work of production figures
0-5 years of experience
Provide support to 300+ restaurant locations daily with PC, server, POS equipment and network troubleshooting
- Assist one level 2 and six level 1 team members with software platform support for Citrix, Active Directory and other internal systems.
- Manage call queue to ensure we answer all calls in 30 seconds or less and maintain a 70% or higher answer rate.
- Responsible for training and assisting new Level 2 and Level 1 technicians.
- Create and update processes and procedures for the department for common problems and standard solutions to help the team be more efficient and effective in their troubleshooting.
0-5 years of experience
Provide support for all systems within the environment. Systems include Sun, Linux Red Hat, Unix, Suse 8.0, Windows 2000 Professional, and XP, as well as Windows Server 2003, Windows 2000 Server, and Windows NT.
- Design and build server room environment including all cabling, power, cooling, and infrastructure.
- Responsible for the implementation of Cisco Systems VoIP, while managing APC UPS.
- Managed backups, and all server upgrades and maintenance.
- Build and maintain Cisco Call Manager express for VoIP phone solution and Unity express as well as all Cisco routers and managed switches.
- Maintain Exchange Server 2003 and Microsoft Office 2003 suites from servers to desktops.
- Firebox and Cisco firewall. Remote support to other locations within the company as needed.
- Deployment of an MPLS solution for International sites.
6-10 years of experience
Program/Project Manager for ChoiceSeat multi-million dollar NFL Program for projects with the Pittsburgh Steelers and Denver Broncos stadiums construction.
- Project Manager for ChoiceSeat Madison Square Garden project, New York City.
- Project Manager for ChoiceSeat MLB projects in San Diego, CA, and Tampa, FL.
- Data Architect for Sport Model for MLB project, NFL Super Bowl XXXII and XXXIII projects and designed sub-models for NASCAR, NBA, NHL, and WNBA.
- Authored policy and procedure documentation for design, implementation, backup and recovery, disaster recovery, and data retention.
0-5 years of experience
Design, implement, and manage SMB to Mid-size client infrastructures
- Project management, pre-sales, and post-sales support
- Design, implement, and manage Microsoft AD infrastructures
- Monitoring and client asset management via Kaseya and Connectwise
- Create and maintain documentation for clients
- Design, implement, and manage complex network infrastructures
- Managed a client base of 20
- Mentored junior engineers and conducted staff training
0-5 years of experience
- Direct technical support of the Executive management team: CEO, EVP’s and SVP’s.
- Hardware, application and OS troubleshooting (Upgrade, patch, repair, re-imaging, etc).
- Trained new hires how to operate and navigate the PeopleSoft intranet and knowledgebase.
- Involved in two mergers: Systems integration, building closure, asset management, and relocation.
0-5 years of experience
Conduct the migrations of users, computers, groups, etc. utilizing the Quest migration tool.
- Apply/troubleshoot GPOs as applicable.
- Troubleshoot DNS related issues as applicable.
- Troubleshoot mail flow/GAL issues as applicable.
- Coordinate migration activities between remote site technicians and leadership in order to meet deadlines.
- Develop/troubleshoot VBScripts and Powershell scripts as applicable.
- Use of the Remedy ticket system to submit certain tasks and work orders.
- Assist with the configuration and troubleshooting of Outlook 2007/2010.
0-5 years of experience
Active Directory Administrative duties. PXE Boot/SCCM image deployment
- NHC support of 1,000+ users both in office and remote VPN.
- Support, configuration and installs of SHARES custom airport application
- Software installation / troubleshooting of new resources. Break/ fix including Active killdisk decommissioned hardware
- PC Hardware support / deployment of HP workstations with Windows XP, Vista and 7 professional
- Planning and implantation of Data backups and workstation OS upgrades
0-5 years of experience
Provide daily management and support for several large companies in the Winona, MN area
- Plan and implement server and networking changes according to client budgets and needs
- Deliver high-quality managed IT service for hundreds of end-users
- Maintain and develop internal infrastructure to provide client support and track escalations
- Regularly schedule, bill, and work with clients in a consulting relationship
- Develop and implement SQL based ERP Systems as well as administration of tape based backup system
0-5 years of experience
Perform administrative tasks on an Oracle ERP (EnterpriseOne) system and windows web servers.
- Modifications of system wide end user and web security.
- Disaster recovery participation and documentation maintenance.
- Extensive participation with external and internal IT audits annually.
- Gather, organize, review, and provide electronic evidence to meet audit controls.
- Participate in mitigation reviews after findings or recommendations from audit staff.
- Liaise between IT staff and internal\external audit staff.
0-5 years of experience
WebSphere Administrator: utilizing WebSphere ND, Extreme Scale 7 & 8.5, MQ, CA-Wily and IBM Datapower
- Environment builds, maintenance, analysis & support; Production monitoring and support, 24×7 on-call in dynamic environment with business critical applications and serve as the SME for all Non-Production environs with 99% up time
- Manage and implement various high visibility large scale and internal project requirements using agile practices working with directors, external vendors and internal teams to facilitate functionality, connectivity, security and integration with VZW systems
- Capacity planning, infrastructure sizing, application & application servers performance tuning, script editing for automation
- Ensure systems implementations occur in accordance with established Change Control procedures
- Troubleshoot and resolve critical production issues with quick turnaround. Take ownership of production support issues until resolution and open trouble tickets with vendor if needed to resolve issues
- Document software/application procedures, workflows and processes, generate reports as well as train fellow team members
0-5 years of experience
Provided the bank with technical support by phone and remotely through Go to My PC and remote desktop.
- Worked closely with the corporate director and the managers for each department.
- Provided second level support for users on site
- Provided PC images, updates and I am the BES administrator (BES Servers)
- Mobile Iron (IOS) – configure new users & maintain E-mail and Android support.
- Troubleshot, configured, and installed Desktop PCs, Laptops, Port
- Replications, Peripherals Monitors, Printers and Imaging DB administrator
- Administrator for WorkShare, Active Directory
- Provided second level support for Windows 7, OSX 10 .6 and Microsoft Word 2010 and Excel 2010
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IT Systems Engineer
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
