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0-5 years of experience
Diagnose, troubleshoot and resolves a range of software, hardware and connectivity issues. Provides customer service support by performing detailed investigation of customer service complaints and issues, asks probing questions, researches, analyzes and rectifies problems expediently
- Improved the overall network capabilities of [company name]/6 by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%.
- Built and collaborated on a successful 50 page consumer website supporting over 2,000 RP6 customers.
- Migrated over 30 email accounts between several domains without data loss.
- Commended for exceptional IT customer service and support by several RP6 board members and senior management professionals.
6-10 years of experience
IT Specialist
- Supported 38 medical offices with desktop troubleshooting, PC/hardware repair, networking or telephony installation and setup.
- Managed and interfaced with 2 IT outsourced vendors, assigned troubleshooting tickets, assed installation project and coordinating improvement projects including virtualization deployment with Thin Client and Hyper-V.
- Performed cost analysis for company's current phone system compared to new VOIP phone with a yearly cost saving of 13K.
- Compiled an inventory hardware list of all sites, totaling all the necessary information for audit and traceability purpose.
0-5 years of experience
Provided Tier 1 & 2 technical and operational support for 16 different school and district offices by providing problem analysis and troubleshooting assistance
- Researched, analyzed, and tested applications and system software for user compatibility
- Installed, configured, and routinely upgraded software and hardware for end-users
- Provided technical support for smartphones and hand-held devices
- Set up audio-visual equipment for PTA and USD board meetings
0-5 years of experience
Trained and educated SharePoint 2010 to organization personnel.
- Presented project statuses to mid-managers and senor leaders every week in an effort to assist completing task
- Served as a liaison between knowledge management and emerging technologies enabling better communications resulting in elimination of work redundancies; allowing the project to finish 30 days earlier
- Assembled personnel workstations to include printer and NIPR connectivity in order for personnel to complete their day-to-day activities
- Configured and installed client software including operating system, VoIP telephones, and specified software applications
- Assisted customers with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment
- Identified and resolved knowledge management project obstacles through persuasive discussion with working group members and supervisors
0-5 years of experience
Served as Senior IT Specialist in a team of 8 and supported 450 users on 3 floors.
- Established troubleshooting methods to encounter IT issues for the team, ensure the team is being proactive, professional and well informed to handle any kind issues that arise on the floor.
- Scheduled weekly meeting to discuss the new or unsolved issues with the team and came up with possible solutions to prevent same issues happen again.
- Utilized FEMA Network Access Control System to create activation key, unlocking user Active Directory, change password and setting up new email account.
- Assisting the Manager on Active Directory in creating objects, groups, giving permissions and to approved users to access the network.
- Monitored hardware upgrade and software update rollouts and reporting to the Manager if any issues that cause by the hardware upgrade and software update.
- Purchased and Managed Adobe Creative Suit 6, RSMeans CostWorks and Google Earth licenses.
6-10 years of experience
Analyzed information needs and provided business solutions using packaged software. Setup VPN on all field agents laptops and tested before deploying
- Generated reports for management and staff using MS Office.
- Performed network support tasks for WAN, LAN, and Remote Dial-In clients running Microsoft Windows XP, 2000, or NT
- Supported applications such as MS Exchange, Lotus Notes CCMAIL, Windows 3.1 and Win95, WIN98, NT3.5, WIN 4.0, Win2000, Win XP and
6-10 years of experience
Transitioned, designed, tailored, installed, and maintained 6 different instances of Service Manager in Windows and Unix with Oracle and SQL backends.
- Trained, demonstrated, created workflow diagrams, and mock up of systems
- Mentored junior programmers in group. Maintained a supervisory role for development/maintenance team, including resolving team issues and team building.
- Learned varying programs and languages surrounding Service Manager including JavaScript, SQL, Syntellect, uCMDB, and tql
- Lead Specialist on ADC Migration for Service Manager Human Resources.
- Change Management strategist, designer, and implementer. Created workflow to follow ITIL change types, change models, and approvals.
- Project managed, gathered requirements, as main developer on Service Manager implementations for Information Technology, Corporate Medical Services, and Human Resources projects, which resulted in successful implementations with high customer satisfaction.
- Lead of project to implement ITIL based Service Catalog, with integrations to Cisco, and SAP.
0-5 years of experience
Responsible for managing key IT duties for the clients
- Provided consultation to clients on applications, hardware troubleshooting, software and networking issues
- Created, updated and executed project plans to meet business needs and worked on multiple large-scale server
- Identified backups for critical resources and trained them to provide adequate and continuous service to the client and communicated with vendors regarding product information and RMAs
- Designed, installed and maintained Windows Server 2003/2008, Exchange 2003/2010
6-10 years of experience
Responsible for coordinating and managing the daily activities of the yards technical support operations and staff.
- Supervised and implemented the installation, repair, troubleshooting, and maintenance of computer hardware.
- Documented upgrades/repairs to our network and workstations.
- Developed and managed project plans while providing status updates to management.
- Provided service and customer support during field visits and dispatches.
- Diagnosed errors or technical problems and determined proper solutions.
- Comprehended customer requirements and made appropriate recommendations/briefings.
- Built and maintained positive relationships with customers.
0-5 years of experience
Assisted both Level 1 and Level 2 agents with troubleshooting POS-related issues
- Provided layer 3 support involving various application issues, SQL issues, server issues and providing the highest-tiered support for any IT-related issue at over 8,000 Family Dollar locations.
- Performed networking troubleshooting with onsite techs, including staging routers and switches for store use.
- Developed multiple C#, VBScript and Batch programs.
0-5 years of experience
Provided Level 1 desktop support to 100+ PC and Mac users
- Designed an imaging solution using CloneZilla for new PC's to promote quicker deployment to new hires by 40%.
- Generated PC performance and software license reports using Spiceworks network scanning tool
- Monitored and addressed any virus activity at a user's workstation acting on both the threat and resolution
- Performed hardware repairs on both PC and Macintosh towers and laptops
- Contributed in planning and deploying new workstations for users that require an upgrade to boost efficiency and productivity
- Supplied remote desktop support to users in [company name] studios across the nation
- Side-loaded application builds on iOS and Android mobile phone operating systems using XCode and ADB
- Completed in-depth benchmark tests for new Android devices for [company name] Android teams across the world
- Diagnosed and resolved network related issues including configuring proxy connections and failing network cards
0-5 years of experience
- Experience working with multiple Microsoft OS such as XP, Vista, Windows 7 & 8
- Effectively used SOP in Installation and Repair to hardware, software, and communication system designs
- Provided end users proper training and acted as a resource for assisting in hardware/software troubleshooting
- Negotiated and Ratified contracts that gained all the requested concessions from my clients
- Developed advertising and utilized negotiating marketing strategies to increase customer awareness
- Maintained, organized and updated files
0-5 years of experience
Employed to reduce the workload of the MIS team. Demonstrated the ability to perform multiple tasks within the company, thereby decreasing the need for company outsourcing.
- Prepared daily rate sheets and reports, e-blasting them to thousands of employees and brokers
- Executed daily up-to-the-minute changes, maintained and updated the company website
- Produced custom company flyers and images to be used on the website as well as for the marketing department to disperse
- Supported and resolved technical issues employees encountered
0-5 years of experience
Accountable to provide extensive first level technical assistance to all Target distribution team members.
- Resolve various hardware/software issues; document and assess problems before redirect to second level support as appropriate to ensure timely resolution.
- Supported voicemail, telephone and PBX systems.
- Served as a technical resource for all hardware/software deployments, integrations and installations in the distribution environment.
- Maintained incident tracking database to ensure timely issue resolution.
- Trained all new executives on proprietary software systems.
0-5 years of experience
7+ years' related-technology experience that includes 5+ years supervisory and/or leadership experience
- Providing Deskside and remote support for beginning tech users and newly developed companies
- Consulted clients on purchases and set up of new equipment
- Optimized current and outdated hardware and software for end users
- Set up and maintain LAN and wireless routers systems for clients
- Mirgate end users from Windows XP to Win7 and Win 8.1 and from PC to Mac OS systems
- Repair damaged PC and Mac computers and laptops
- Set up email and corporate email on CPE mobile devices (tablets, cell phones, iPads, etc)
0-5 years of experience
Provide professional customer service through secure and non secure telephone systems, multi-media tools and email applications across networks of various classifications
- Part of a diverse IT call center team receiving, resolving and processing 1600+ telephone and 1200+ web requests for a user base of 70,000 individuals, 23 detachments, and 800+ tail sites.
- Creates, monitor, assign and resolve interactions, incidents and request for change tickets in an effort to resolve customers issues at the lowest level and return them to service quickly.
- Participates in integrated and coordinated training program development, improving the skills and training aids for myself, peers, and co-workers.
- Completed all required training as scheduled, to include 8570 security requirements, monthly customer service training, annual, recurring and corporate requirements.
- Performs account management actions, to include creations, disables, deletions, transfer and archiving of users network accounts across five major networks.
- Ensures interaction, incident and request for change resolution tickets are processed and resolved within the contract's many Key Performance Indicators (KPs)
- Provides technical support, troubleshooting of desktop hardware, systems and applications in an effort to increase first call resolution rates.
0-5 years of experience
Installed computer hardware and software for office staff
- Configured, installed, and maintained office computer hardware, software, and other devices such as printer, routers, modems, and office telephones
- Helped internal clients and staff to solve technical problems
- Managed and updated BCNH's multi-media including Facebook, YouTube, Twitter and LinkedIn
0-5 years of experience
Promoted to Team Leader in 2014
- Manages and troubleshoots the university's computer, network, hardware and software systems.
- Ensured that clients were satisfied with the services provided
- Delegated tasks and planned strategies to surpass performance goals
0-5 years of experience
Accountable for leading team of 4 in testing, analyzing, troubleshooting and reconfiguring servers and laptops for resale to customers. Concurrently, responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows 2000 Active Directory and more than 200 Windows 2000 Professional desktops for local government. Researched, recommended and implemented new hardware and software into the environment to increase efficiency. Monitored and supported internal network security, including adding/deleting users and shared permissions. Analyzed and resolved network and server connectivity issues. Administered back-up/recovery solution utilizing Veritas Backup Exec. Provided support to internal users and external clients on all hardware and software issues.
- Credited for developing laptop and server testing procedures resulting in improvement in measured quality. Trained new employees on procedures.
- Solely responsible for repairing and testing all servers for clients.
- Audited all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.
- Expert in meeting and setting deadlines, developing and planning methods for computerizing variety of business tasks.
- Furnished support of IT networks, software and hardware.
- Help customers by providing hands on support of servers, switches, routers and firewalls.
- Apply/execute organizational policies to include (but not limited to): Purchasing, Inventory, Computer Security, Data Integrity and business Recovery, in coordination with lateral agencies.
0-5 years of experience
Provided database compliance and monitoring to ensure that all databases instances are properly configured and data safeguarded through ongoing monitoring, reporting and masking as necessary.
- Ensured the proper administration, management, and operation of Oracle database management services.
- Worked closely with management, systems operations staff, software development staff, support staff and end-users to ensure rapid resolution of IT issues and provided network support for STAMIS.
- Oversaw complex Brigade projects installing software updates and security patches for PBUSE and SAMS-1E.
- Implemented Oracle database backup and recovery policies and practices.
- Developed and managed databases using Microsoft Excel, Access, Microsoft Word, Pure Edge and Adobe to write correspondence, complete forms, create records and Army policies, and manage electronic and paper filing systems.
- Installed desktop computer systems and ancillary electronic components and devices, local/storage/secure area network (LAN, SAN, etc.) systems, Windows based Operating systems, Microsoft Office software applications
- Developed plans and requirements for the enhancements of automated systems increasing the effectiveness and economics of supporting and managing equipment by managers and all levels of the Army.
- Performed periodic independent systems evaluations and develop recommendations for system improvements based on a thorough and comprehensive study and analysis.
- Monitored funding milestones for adequacy and timeliness.
0-5 years of experience
Troubleshooting hardware and software issues relating to PC and MAC CPUs and components (hard drives, sound cards, fans, and etc.), monitors, keyboards, mice, speakers, printers, scanners, digital senders and any other IT supported devices.
- Configuring IPad/ iPhone OS 6-7, Android OS 4.0 Devices, Microsoft OS 7-8 Devices, Blackberry OS 7520 - Z10 on the agency network.
- Identifying and troubleshooting reported network problems. Cloning, installing and configuring PC or MAC hardware. Once configured, assign IP address, add device to the domain and test to ensure network connectivity. Ran Unix tapes back from iNews media system.
- Laptop Deployments: Installed images on upgraded dell laptops for approximately 1500 users.
0-5 years of experience
Jr. System Admin and Helpdesk duties, maintaining 24hr uptime for six sites in Florida.
- Installation, management, and troubleshooting of servers, switches, workstations, POS systems
- Designed and maintained corporate wide sales data tracking for management and buying team.
- Implementing VMware ESXi, Active Directory administration, In-house cloud infrastructure management (Tiger cloud/ Tiger Frames), setup Thin Clients (Stratodesk), troubleshooting.
6-10 years of experience
As an IT specialist with an active SECRET level clearance, I designed secure office networks and integrated these units into the Mexico City Embassy infrastructure--in compliance with Department security regulations.
- Experience with network infrastructure, contributed to innovative design for enhanced efficiency and secure network expansion. Additionally, familiarity with emerging audio and video technologies led to extensive functional renovation of embassy communications, conferencing, and VOIP innovations (Crestron, Extron, and Panasonic).
- Led and organized video teleconferencing (VTC) infrastructure implementation throughout Mexico City embassy spaces as well as nine other consulates. This capability allowed efficient high level communications within a secure network environment. Installation involved: RADVISION infrastructure, Tandberg, and Polycom units.
- Deployed streaming digital signage technologies in embassy public spaces to deliver directions and information to personnel and visitors.
- On a daily basis, provided comprehensive customer service and troubleshooting, to the individual, and on a network basis. Managed network security incident responses via the SmoothWall firewall systems program. Maintained encrypted network security and performance reliability through: security patches, password integrity applications, emergency alt route systems, and server maintenance scripts.
0-5 years of experience
Served as an IT Specialist responsible for weekly maintenance and updates of all PC, iPad, and Notebook computers. Worked closely as a team with the System Administrator with expedient and effective problem solving abilities in order maximize efficiency and reduce operational costs.
- Performed installations, upgrades, and configurations of software on all PC and Notebook computers.
- Maintained and configure wired and wireless networks with firewall and router configurations.
- Set up new staff computer profiles, then join them to the domain in order to access the company's server.
- Performed installations of all printer drivers, then route network shares to staff on a per request basis.
- Troubleshoot PC, Notebook, and iPad computers in an efficient and courteous manner.
0-5 years of experience
Coordinator with Cubic Team General Staff - Material Management Centre
- Installed, configured and managed classified and unclassified networks, software, peripherals, network equipment and network services.
- Received, investigated and resolved incidents and service requests related to the network infrastructure.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Responsible for preventative maintenance and troubleshooting on equipments, logistic information management system
- Coordinate with Cubic Team for the development of major item module of the logistic program of the Integrated Resources
- Worked with the databases of the system, creating reports for system analysis using BIRT tool.
- Analysed Data Inventory and checked users activity.
6-10 years of experience
Provide technical development support services to VA in the processing of EDI transactions against Oracle/SQL databases
- Provide support in troubleshooting production level issues and/or concerns related to EDI 835, 837,999 transaction sets.
- Troubleshoot problems encountered using appropriate/designated software.
- Provide assistance with help desk/problem tracking system with diagnostic and troubleshooting experience.
- Ensure technical safeguards are maintained to provide controlled user access and integrity of the applications and end-user data.
- Provide technical support functions required in developing and maintaining PL/SQL packages and complex custom written queries.
- Provide support using Microsoft SQL server analysis and reporting services, permissions, cube deployment and report builder.
0-5 years of experience
Oversaw internal network infrastructure and provided IT management services and support for HQ AFRC Europe, encompassing hundreds of users. Complied with DOD electronic and security standards and adhered to strict deadlines. Held responsibility for system administration and support, including installations, maintenance, upgrades, troubleshooting, and account administration. Administered Active Directory, Exchange, and proprietary POS systems. Built workstations and servers, configured laptops, and troubleshot WAN, Outlook Web access, and website access issues. I was team lead to 3 IT professionals. Mentored Helpdesk Intern.
- Windows Server 2000 upgrade to 2003 on all servers
- Novell Netware file server migration to Windows Server 2003
- Windows 98 to Windows XP migration of all desktops
- Closed 3 Hotels, to include: removal of equipment, inventory and documentation.
- Opened new 350 room Lodge and Resort - established server, network and phone infrastructure.
0-5 years of experience
Network /System administration tasks involving active monitoring, maintenance, troubleshooting and installation of all company IT equipment/devices (Juniper/Cisco switches/router, Shoretel VOIP phones using Shoreware director, physical and Hyper V servers, workstations); scheduled tasks set up/scripting, ftp/sftp admin;IIS configuration; domains purchase, setup and maintenance; update and maintenance of our active domains' DNS records; Barracuda cloud backup monitoring, etc.
- IBM Dimensionnet projects support using HTM, JS, and PHP languages. Company intranet and computer aided time sheet (CATS) maintenance using Java, PHP and MySQL.
- General day to day office support including purchase and maintenance of office inventories.
- Weekend/overtime support and long distance travels to set up secured LAN for automotive clinics.
6-10 years of experience
I am responsible for the maintenance of our program, installation of client software, and the training of clients and employees.
- Provide help-desk support via telephone for clients
- Responsible for remote troubleshooting of clients and employees computers
- Lead tester of software and other applications
- Head IT specialist, responsible for the supervision of 5 other employees
- Responsible for training new employees and new customers using our software
0-5 years of experience
IT Support/Repair Specialist
- Remote/locally support users fixing various software & technical related issues
- Removed viruses from desktops and laptops while educating the end user how to be safer online
- Swapped out faulty hard drives, replaced/upgraded memory & other hardware components
- Repaired Dell, HP, Lenovo, Toshiba, Sony and others
- Performed back-ups for data loss prevention as well as OS reinstalls
- Proficient in the latest Windows 8 environment as well as 7, Vista & XP
0-5 years of experience
Provided efficient and high quality technical customer service to entire internal staff and customers by completing support requests from phone calls and our internal web-based help-desk.
- Implemented analytical and creative abilities to search for solutions and improvements. Maintain/Install computer equipment and hardware as directed. This includes multiple servers, desktops, and laptops ranging in different specs and operating systems.
- Basic network administration by maintaining data communication between all equipment and sites including servers, VMs, PCs, printers, WAN sites, and phones.
- Responsible for maintaining high quality documentation in internal tracking and ticketing system.
- Software installations as instructed and coordinating with third party vendors if necessary.
- Assist in training of all employees on various IT related concerns.
- Knowledge of all major mobile devices in order to solve network, connectivity and software related issues.
0-5 years of experience
Created all marketing collateral for print, website, email campaigns, presentations, banners, and created and managed all branding guidelines.
- I provide Assistant Systems Administrator support for 40 users in a Windows 7 environment run by WIN Server 2008.
- Interact daily with CEO and marketing team members to create and brainstorm about new marketing campaigns.
- Lead support technician for all hardware, software, and printer issues.
- Created all marketing material in vector and raster formats to meet printer standards.
0-5 years of experience
Responsible for maintaining the technical department and provide end user support related to technology.
- Primarily responsible for the Windows Domain, including Active Directory design and maintenance
- Diagnose, troubleshoot and resolve software or connectivity problems, escalate problems/tasks when appropriate to internal IT senior staff or third party vendors in accordance with established procedures
- Assisted with hardware/software upgrades and installations and set up new systems for new users, responsible for data backup and security issues
- Helped the end users with MS Office, Adobe Photoshop, MS Great Plains and other software issues
- Developed innovative PowerPoint presentations for meetings, reports in Excel and Access to maintain the inventory
- Maintained and updated the company website and intranet using Dreamweaver and html
- Responsible for updating job postings on the company web site
- Implement Search Engine Optimization and Search Engine Marketing
- Attended meetings and documented meeting minutes, reports
- Excellent organizational and customer service skills
0-5 years of experience
Performed computer hardware and software troubleshooting to ensure team members maintained productivity.
- Maintained wired and wireless devices to ensure constant internal and external network connectivity
- Assisted team members with technical issues by implementing processes to diagnose troubleshoot, and resolve problems
- Utilized anti-virus and performance optimizing software on desktop and laptop systems for maximum performance
0-5 years of experience
Responsible for business operations such as answering phones and directing help desk tickets.
- Build and create solutions with various Network and Server issues.
- Coordinate training seminars to demonstrate and train employees on new programs and procedures.
- Achieved high level of staff appreciation through patient and methodical approach to problem solving.
- Manage broad range of installation, upgrade, roll- out and troubleshooting projects for networks and computers.
0-5 years of experience
Installed and Configured Windows Server 2012 R2
- Configured Active Directory, DNS and DHCP services
- Installed and Configured SonicWALL firewalls
- Installed Manage Engine Asset Management for workstations
- Installed and Configured Hyper-V
- Installed, Configured and Maintained Small Business Network for new clients
- Install and Configured Office 365
0-5 years of experience
- Supported field technicians with cellphone and laptop repair/setup.
- Supported two offices as an IT Specialist. Maintaining network infrastructure, computer and printer systems. Supported user's cell phones. Setup MYSQL servers and implemented Inflow inventory management system across two offices and in the field using VPN.
- Cleaned up code in C++ and QT user interface.
0-5 years of experience
Responsible for repairing computers and other electronics for resale.
- Worked under the extension of supervisor's TS security clearance
- Performed routine and emergency maintenance on hardware components
- Responsible for research and implementation of complex hardware and software systems
- Oversaw customer privacy and data security and addressed data breeches
0-5 years of experience
Created a historical and live database of agency work using Canto Cumulus 7.5.
- Planned program level activities and scheduling projects for producers and designers.
- Built and restructured Windows and OS X file servers for database library project.
- Created roaming profiles and user accounts using Windows directory and Mac Server Admin.
0-5 years of experience
Provide field tech support for the Orlando VA Medical Clinic and surrounding clinics and veteran facility sites.
- Develop, test, repair, deploy, and upgrade VA medical network complaint and Apple Mac computer systems for the Office the Surgeon General Podcast system.
- Provide administration of the SQL 2005 Server
- Install, configure, test, and maintain VA proprietary software
- Monitor software and hardware development, repairs, and upgrades for Apple Mac computer systems to resolve system issues
- Develop test procedures, identify resources, and coordinate test activities to resolve issues with deployed Apple computer systems
- Coordinate the work tasks for the project team of the Post-Traumatic Stress Disorder Training System Lab to include aligning resources with workload requirements, as well as establishing project milestones.
0-5 years of experience
Ensured that all service level agreements (SLAs) for Information Technology incidents are delivered according to specifications
- Performed troubleshooting of computer systems and related equipment
- Processed MAC requests by completing routine work performed on computer equipment in my enterprise, including installations, relocations, and upgrades
- Demonstrated effective and consistent English technical support at customer sites, over the phone, and via remote software such as LANDesk
- Performed troubleshooting of corporate medical billing applications
- Support problem management by analyzing patterns of incidents and automating processes to improve efficiency
- Performed hardware, network and software support and installation
0-5 years of experience
Provided assistance and resolving issues in regards to customer's software and hardware issues on a first call basis, escalating to another service provider only if necessary to resolve.
- User education-educate user on new software and hardware.
- Effectively communicate with customers, management, co-workers and vendors with problems and resolution either through Email, phone, remotely.
- Assign tickets to the appropriate groups for escalated processing.
- Remote support
- Researched and offered customers alternatives to assist then in finding solutions to meet their needs.
- Provided accurate, clear, organized, complete and concise verbal communication appropriate to the customer's level of understanding.
- Educated users on the proper procedures in requiring access to various systems, resetting applications that require password resets, initiating access to new application request.
10+ years of experience
Perform initial problem analysis on customer trouble calls for various operational systems supporting DOD in Acquisition which includes Wide Area Workflow, Electronic Document Access, Global Exchange Services, Defense Automatic Addressing System Center, Central Contracting Registration and at one time Federal Technical Systems
- Identify system malfunctions on all EB systems and escalate as appropriate. Coordinate with technical staff in defining specifics of malfunction and resolutions.
- Track and document all reportable actions, creating trouble tickets on each call and email received. Escalate with management as necessary.
- Write incident reports, gather pertinent information from customers, end users, technical staff and coordinate with headquarters.
- Provide high level analysis of difficult problems by working with customers to recreate problems. Working directly with customers and end users to identify each step and the area where the problem is encountered
- Utilize available tools to keep Service Desk members, customers and end users cognizant of current difficulties.
- Ensure functionality of application is maintained - identifying problems as they arise and coordinating with appropriate individuals.
0-5 years of experience
IT Specialist on a small team of other specializations
- Solely managed the CMS (Content Management System) for the entire University's parent and child pages
- Work with programming technologies such as JavaScript, PHP and HTML as well as Adobe Photoshop
- Met with the team weekly to keep ourselves organized
- Meet with clients to demonstrate progress made on particular projects
0-5 years of experience
As an IT specialist technician at the [company name] I was responsible for the management of the U.S Ranger School Database. I also served as the help desk for the Brigade element.
- Manage users that are on the Ranger School Database
- Assist in the periodic analysis of the Ranger School Database, system performance and maintenance schedule
- Assist the Brigade Information Management Officer (IMO) with routine maintenance and upgrades for over 100 workstations
- Layer 1 connectivity resolution.
0-5 years of experience
Daily maintenance and monitoring of the network Issues
- Troubleshooting various issues and providing training and orientation for new staff
- Set up and managed VOIP telephone system for the firm
- Evaluated and assessed new trends in the Telecommunications/IT area: including cloud-based computer
- Responsible for the firm's mobile device management and administration
- Procurement of hardware and software; computer equipment, mobile devices, software and all other peripheral
0-5 years of experience
Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.
- Upgrade, modify and replace hardware, software and network components.
- Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations
- 1 of 2 people chosen by HP management to support the Marine Corps Network Operations and Security Center
- Resolved server boot-loop issue by turning off server and reseating power cords - Battery was depleted due to inactivity
0-5 years of experience
Serve as a primary technical support for user's experiencing hardware and software issues
- Diagnose, troubleshoot and resolve user's issues as they call or email their request for service
- Setup and configure workstations, printers, scanners and other hardware devices in a distributed Network environment
- Providing good listening and communication skill to assist the users and other support staff
- Providing Specialized application support analyzing the root of each problem logging it into the DBase
- Act as a liaison between the vendors and the agency for replacement of hardware and software
- Assist with the users outlook profiles, setup and creating Active Directory accounts
- I have provided hands-on Support in a 508 compliant working environment using software apps such as Jaws and Zoom-Text.
- Advise users of procedure and policy changes made to aid the new OS upgrades and training how to utilizes the new OS Windows 7 and MS Office 10
0-5 years of experience
Migrate division from MS Office 2010 to MS Office 365
- Manage system information security architecture, design, installation, operational planning, and risk remediation activities on more than 50 systems/servers at the Alchohol and Drug Abuse Division, Hawaii Department of Health.
- Establish and administer DLIR's network deployed computer forensics environment.
- Manage VM environments using VMware and HyperV.
- Conduct vulnerability/risk assessments and provide recommendations regarding critical infrastructure and network security operations enhancements.
- Serve as Information Systems Security expert on the DOH HIPAA Security committee.
- Ensure IT processes are consistent and in full compliance with HIPAA regulations.
- Manage multiple projects requiring coordination with product vendors and stakeholders to support Sensitive Media Sanitization, 3rd Party Software Patch Management, DLIR Innovation Center, and Physical/Network Security for a network spanning over 1000 nodes.
0-5 years of experience
Diagnose and repair various hardware, software, and networking issues across multiple platforms
- Configure and maintain Cisco network hardware and software to provide communications support for an entire brigade of military and government personnel
- Use classified computers in a fast paced, high stress environment
- Use classified encryption techniques for the secure transmission of data
- DoD security clearance: secret
Information Technology Cover Letter Examples
