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0-5 years of experience
Promoted to Senior System Analyst/Test Supervisor on March 2013 after received ‘Above Peer Group’ performance rating for fiscal year 2011 and 2012
- Served as primary engagement manager for SDLC testing in clients meeting, reviewed functional and business documents to develop test plan and managed testing efforts for project’s testing phases.
- Supervised with onshore and offshore test team leads to guide all testing resources to follow testing best practices, understand the strength of each test team members and assigned testing assignments base on their strength.
- Managed the tasks of the all the onshore and offshore testing resources.
- Led daily status call with onshore and offshore testing team to address any questions during test preparation, product testing and open defects.
- Worked with onshore and offshore test team lead to set up a testing approach on product testing and how to address each defects found.
0-5 years of experience
Implemented new “Smart metering Deployment” system to identify around 36 million+ impacted customers, schedule meter deployment and generate daily/weekly reports
- Analyzed reports and database to identify inconsistencies and ensured adequate implementation of the new system
- Led an offshore team of 5, guided them with customer needs, specifications, design targets, development process, design standards, techniques and tools to support task performance
- Recognized with performance awards: ‘Pat on the back’, ‘Valuable Contribution Star’ and ‘Dream team award’
0-5 years of experience
Analyzed, developed, implemented database objects for online and data warehouse business process.
- Created and implemented SQL Server Integration Services (SSIS) packages to upload data from flat files and transform data to RidersNeeds data structure.
- Analyzed data performance and implemented changes necessary to improve execution time
- Provided assistance and support to RidersNeeds users/clients in the effective use of applications and information technology
- Developed various reports for management using T-SQL
- Coordinated user’s requirements and support for business system, solving user’s errors /corrupt data.
0-5 years of experience
Developed global corporate financial interface between BaaN and other legacy financial systems (AR, AP and GL) using Pro*C, Oracle scripts and UNIX shell script on Oracle 7 database. The financial interface supported the global implementation of supply chain management initiatives that resulted in cost reductions.
- Developed systems that met user requirements by performing system analysis and database design. Translated business requirements into technical requirements. Developed technical documentation. Performed code and report development to meet the user requirements.
- Resolved issues effectively by providing supports in System Integration Testing, Business Integration Testing and Production.
- Increased team productivity by training and providing guidance to new IS staff.
- Facilitated project awareness by conducting presentations to other IS teams.
0-5 years of experience
Responsible for daily administration and security for Customer Relations Management IT department.
- Scheduled regular meetings with CRM managers to discuss possible improvements and prepare for regular software upgrades.
- Authored the technical documentation for scheduled upgrades for in house and off shore developers, approx. 3 times per year.
- Wrote user documentation and provided training for implemented upgrades for the business clients, approx. 3 times per year
- Tested Siebel software for technical flaws in company upgrade from Windows XP to Windows 7.
0-5 years of experience
Assignments involved working with business users to define concepts and under direction of project managers to create a business specification documents for Salesforce CRM (opportunity management) and web based applications.
- Analyzed and documented high level and detailed business requirement and translate in use case diagram
- Defined and documented high level business detail business requirements to meet stakeholders expectation
- Participated in facilitation of business process review and developer walkthroughs based on business requirements
- Translated technical applications specification into functional and nonfunctional business requirements
- Analyzed testing impact of requirement changes and modifying test scenarios as needed adhering to the system development life cycle and project management life cycle methodologies
- Executed SQL queries to test back end data validation of DB2 database tables based on business requirement
0-5 years of experience
Provided technical expertise Managing and maintaining efficiency of more than 900 users accounts and 700 computer systems within the brigade
- Managed and ensured the certification of all users
- Served as the primary hand receipt holder and maintained a hand receipt in excess of $1 million worth of equipment with no loss
- Ensured 100% accountability of automation equipment
- Coordinated the migration of an e-mail work order system to Remedy, an online work ticket-based system
- Supported and directed less experienced personnel to enhance knowledge of installation, operation, and maintenance of information processing equipment
- Efficiently managed more than 500 SIPR accounts within the brigade
- Installed and maintained a low cost LAN in and aviation environment, saving money in contracting cost
- Developed and maintained positive customer relations
0-5 years of experience
Acted as primary liaison for HRIS system requests and user support for ongoing data maintenance and issues; special payroll entries (PTO and Sick payouts), 403(b) new enrollments, updates and audits, built and updated positions, created non-employee positions, step, longevity and union increases.
- Established and executed auditing / troubleshooting processes to ensure system data integrity and followed up as required with users for issue resolution. Escalated issues to Applications Analyst (IT) as needed
- System Administrator for company Performance Review and Pay Adjustment System (PRAPAS)
- Tracked Sexual Harassment training for leadership
- Performed exempt testing
- Participated in Allied for Health Surveys – Performed wage and position analysis
0-5 years of experience
Researched, developed, and implemented an eForms Initiative. Worked independently to support the eForms system after hours.
- Created trouble tickets to assign work using the VAX/VMS trouble ticketing system.
- Created and implemented test queries using SQL.
- Developed reports from dealer’s information for state tax upgrades, finance /insurance patches, and dealer
- Provided leadership for existing Enterprise Support programming team.
- Handled all financial issues for the west coast dealers by communicating with vendors and customers to resolve issues.
- Established goals and key operational metrics that were used to measure work group’s performance.
- Received 99% quality rating for implementing dealer’s systems from company’s quality rating standards.
0-5 years of experience
As a Sr Business System Analyst for Fidelity Action Exchange Group, documented requirements for DTCC Re-engineering Project and inbound 15022 Corporate Action Notification change. Participated in Pilot Testing for DTCC Re-engineering Project.
- Analyzed fields in new DTCC Core and Extension Messages for DTCC Re-engineering Pilot Testing. Conducted Gap Analysis to determine fields required for Corporate Event processing between Fidelity’s Action Exchange Group and their client.
- Created and executed Test Plans for new field requirements and event requirements prior to Pilot Testing. Created XML messages to be FTP’d to Fidelity’s Action Source System (Corporate Action Notification System).
- Executed Test Plans for the three groups of Test Messages sent by DTCC. Messages were divided into three categories, Distributions, Reorganizations, Redemptions.
- Generated and executed Test Plans for sub projects as a result of Straight through Processing of the new Corporate Action Event Message Format (ISO 20022) using XML.
- Documented ISO 15022 requirement changes for two client feeds to create Straight through Processing of Corporate Action Events.
- Utilized HP Quality Center for Defect Tracking.
10+ years of experience
Implemented new system security that led to a complete accountability of sensitive equipment
- Performed isolation and troubleshooting of operating systems, installing applications, and providing solutions to operational problems
- Provided leadership, instruction, and supervision of 25 personnel
- Developed standard desktop environment policies, procedures, and integration and implementation plans for communication and service requirements
- Planned, coordinated, and implemented network security measures to protect data, software, and hardware
- Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports
- Maintained active controls on computer and peripheral equipment to integrate and operate equipment
- Was responsible for documentation of all standard operating procedures dealing with server and user administrative functions
0-5 years of experience
Collaborated actively with Solution Architect and team in creating effective Java EE applications. Designed and developed web services such as SOAP, WSDL, and XSD schemas and interfaces using JMS, EJBs, and JPA. Used design patterns representing business logic abstractions. Deployed applications on production servers. Installed and configured app servers on various platforms. Conducted application testing, while ensuring optimal performance.
- Revolutionized capabilities for managing passenger traffic at airport, playing active role in team designing and developing multi-threaded JavaEE (1.5) based application for Dubai World Central, Airport Information System.
- Enabled communication between different components, developing messaging adapters.
- Developed high quality Java code in dynamic Agile (Extreme Programming) team environment.
- Prepared and wrote complex, high-performance SQL statements. Compiled and built code using Maven.
- Automated real-time system monitoring, designing and developing scripting tools.
0-5 years of experience
Implemented MyChart to all community practices (Diabetes, Pediatric Allergy/Immunology, Neurology, Neurosurgery, Plastic Surgery, Hem/Oncology, Cardiology and Family Practice)
- Introduced Meaningful Use Measures
- Educated providers on proper workflow to meet MU measures
- Trained providers on workflow issues and/or any EPIC Ambulatory related needs
- Provided Go-Live support/training to all Practice Connect clients who implemented EPIC Ambulatory
- Responded to helpdesk tickets i.e. gathering data and troubleshooting
0-5 years of experience
Project Details: Project Cloverleaf is an implementation project undertaken to replace core loan and lease systems like LeasePak, iQuote etc with the Fidelity Information Systems (FIS) application suite.
- Facilitated business process modeling, mapping and analysis workshops with business-technology audiences including senior members of management
- Identified, researched, defined and documented user problems and manual business processes.
- Documented Task Maps, business process narratives and use cases for new business process alignment in JAMA.
- Actively conducted meetings with business users to address scope changes and offered appropriate solutions to accommodate these changes.
- Estimated work effort for project sub-plans to ensure the project is successfully completed.
6-10 years of experience
Manages Microsoft Exchange, 2003 Administration, Migration, and Performance Tuning
- Provides Active Directory Management, installed and configured end-user systems, network backup, & group policy objects
- Briefs Operations Manager with updates regarding network and system faults resulting in decreased down time throughout the network
- Collaborated with management team to identify long-range information systems needs and establish priorities for system upgrades and modifications aligned to organizational goals
- Manages and troubleshoots e-mail and client accounts for a local domain; managed and formed groups for e-mail and Domain Users; and created training documents for new Account Administrators
- Assisted in the creation of the investigation section’s computer network consisting of numerous workstations and servers; completed physical builds of workstations, OS & software installation, and LAN creation
0-5 years of experience
Served as the key point of contact for reporting key performance indicators, data analysis, and custom data summaries that were distributed to Top-level management on weekly and monthly basis.
- Collaborated with multiple IT teams to extract metrics and % SLA from daily operational interruptions.
- Performed data maintenance by reviewing, Analyzing and fixing data exceptions and back filling data.
- Supported continuous improvement projects by proposing & implementing enterprise-wide changes.
- Demonstrated creativity, attention to details, clear communication, and cross-functional team building.
0-5 years of experience
Delivered system requirements for an in-house developed sustainable packaging improvement system
- Involved in all aspects of the project lifecycle including creating UAT test scripts and user training materials for several systems.
- Complied extensive test data, approved test scripts and Test Case Execution Records (TCERS) to be used by a third party quality assurance vendor
- Created system requirements for Online Product Approval (OPA) system Contract Integration for global regions as well as Offline Product Approval and other propriety systems for Disney.
- Supported Lead BSA on multiple projects within the department as required.
0-5 years of experience
Maintained Star Financial System for Patient Account for four hospitals
- Maintained a separate training environment for benchmark testing within the facility.
- Provided all testing and training of all the HIS system and software used for the business needs of the office.
- Established all policy and procedures pertaining to all computer systems
- Generated all reports for upper management.
0-5 years of experience
Created internal process flows with documentation for the AT&T – SBC Customer Care merger projects for the Sales Operations. Provided Business and System functional requirements which supported multiple projects as well as UAT test plans and cases for the AT&T CARE merger projects and two specific ASD5 projects. Utilized MERCURY QC to manage, track, and close testing trouble tickets. Interfaced with such systems as eCRM, GCSM, GIOM, etc.
- Completed 15 documented process flows for the Sales Operations.
- UAT testing projects resulted in completion rates of 90% – 95% for each project.
- All UAT testing came in on time and in budget.
0-5 years of experience
Contracted to assist in the completion of a delayed internal software project (based on Java SE, Oracle, and Windows.) in less than 120 days to meet fiscal year end.
- Re-wrote complete business requirements and drafted detailed technical requirements, including UI wireframes and service-level specifications, working with senior managers, stakeholders, and technical staff in JAD sessions, one-on-one interviews, and iterative
- Created use cases, data and process flowcharts, created and performed smoke tests, wrote full test scenarios, and worked with limited QA resources in end-to-end testing (unit testing was done with JUnit)
- Assisted in the writing and illustrating of a user guide (PDF and HTML versions created)
- Provided UAT and trained key staff in product use and key points of the application
0-5 years of experience
System Analyst/Help Desk Manager
- Oversaw the migration of over one hundred Blackberries users to Android Devices
- Supervised the day to day activities of seven help desk technicians
- Supervised the migration of over 1000 faculty and staff to Windows 7
- Set Schedules, approved leave, and timesheets
- Provided desk side and phone support to over 1000 users for issues regarding Windows XP, Windows 7, and Citrix
- Created SOPs
0-5 years of experience
Key contributor to a website platform redesigns effort thus increasing the company’s online sales.
- Performed extensive Data analysis by executing complex SQL transactions (ORACLE SQL DEVELOPER) and facilitated advanced data mining to enhance existing system capabilities.
- Authored multiple user stories and collaborated with architect and development teams to provide solutions for new business features and Product change requests.
- Led testing cycles by reviewing Test Plans, Feature Files and defect triage on a regular cadence.
0-5 years of experience
Supported data migration and maintenance of six environments. Planned and oversaw
environment copydown following upgrade of Production environment.
- Audited user records; created user templates to maintain consistency and facilitate
- Built user dashboards providing overview of work-queues and easy access to daily
- Established communications with end users to identify workflow issues and minor
0-5 years of experience
- Accurately administered SAP security refresh and role optimization / cleanup activities which maintained consistency, availability and reduced risk up to 40%.
- Prepared requirement gathering template and distributed across the landscape owners.
- Performed daily activities like user administration (creation/ deletion/ modify), role assignment /creation.
0-5 years of experience
Provided second level support to internal Helpdesk and Network Infrastructure team to resolve user concerns with everyday system issues
- Applied LAN switching concepts, VLANs, RSTP and trunking configuration
- Handled Desktop and Laptop upgrades, migration and system maintenances for Windows XP & Windows 7 operating systems
- Supported day to day operations of the corporate LAN server environment consisting of Windows 2003/2008 in a multi domain atmosphere
- Maintained Active Directory user accounts including account creation, extension and deletions
- All service calls were taken through Remedy Ticket System
0-5 years of experience
Provided customer support and on-going support for help desk calls.
- Developed testing scripts to evaluate and support Lawson system and environmental updates. Conducted data mapping and validation within Lawson suites.
- Developed processes and procedures to ensure efficient utilization of the Lawson applications.
- Responsible for setup and maintaining EDI transactions including 850, 855, 856, 810, and 832.
- Setup, testing and support of the Lawson Mobile Supply Chain Management.
- Participated in and led projects for improving Lawson utilization.
0-5 years of experience
Supported Medical Claims System processing electronic and manual claims
- Created requirements for extracting COB information form 837 transactions for medical claims processing
- Developed programs for medical claims processing co-payment information according to Medicaid regulations
- Participated in companywide compliance project to implement 5010 standards.
0-5 years of experience
- Real-time identification and alerting of technical events that could compromise the systems and/or applications to support required business operations.
- Configured and maintained monitoring and alerting solutions for relevant issues.
- Gathered business and technical information solutions to determine the specific services and functions to be monitored.
- Translated application and system monitoring requirements to software tool configurations, and ensure specified services and functions are being monitored and to track deviations from defined baselines and that services, functions, or hardware failures are avoided.
- Provided Application Technical Support assistance for end users throughout North America.
- Provided Account Support and password resets for end users throughout North America.
- Successfully documented calls in Remedy. Ensured customer satisfaction by promptly and thoroughly responding to all calls.
0-5 years of experience
Managed technical execution of data conversion.
- Provided business reports for system performance analysis.
- Reconciled payment transactional data with financial institutions.
- Managed team of ETL developers for implementation.
- Successfully converted over 20 high volume benefits conversions.
- Drove process improvement conversion initiatives.
- Performed data profiling on “raw” client and 3rd party files.
0-5 years of experience
- Designed processes to automate a number of manual functions that further streamlined process which minimized or eliminated companies head count
- Performed application/system analysis based on the business users requirements to solve business needs
- Developed functional business requirements specifications to implement new products and automate the existing processes
- Generated status report on project design and implementation
- Coordinated activities between development team, UAT teams, and business users during all phases of development and testing
- Acted independently or as a team member of a project team responsible for all phases of the project development and support.
- Managed small projects through all phases of PDLC
0-5 years of experience
- Worked with a development/test team to identify business requirements of a MIS to manage data collection and reporting.
- Developed SQL stored procedures that replaced the existing MS Access queries for efficient data retrieval and processing efforts.
- Evaluated and validated data models; identified gaps and processes to streamline data management.
- Interpreted data relations into business rules; verified database and data integrity; and performed data cleanup.
- Reviewed, analyzed, and recommended enhancements for the current Device Dashboard systems.
- Identified system problems and proposed resolutions and posted on SharePoint website for team collaboration.
0-5 years of experience
Software Quality Assurance (System Analyst)
- Developed/wrote test cases and scripts based on the requirements
- Executed test scripts manually and documented defects for test scripts where the actual results do not successfully meet expected results
- Performed Functional, Ad-Hoc and end to end testing
0-5 years of experience
Responsible for processing technical consultation, installation, training, and supporting client upgrades for
K-12 school districts in United States
- Assisted customers throughout full process, being the point of contact until task has been completed
- Processed Database Upgrade by running Scripts via SQL
- Imported Direct Certified and SIS into system
- Software configuration
- Created Archives using SQL; Attached and Deleted users
0-5 years of experience
Ongoing Implementation Project Team Lead managing a team of six domestic/ international project team members ensuring seamless administration of the clients Pension Benefit Program. Delivered global projects and conversion programs within scope, time, cost, quality and customer satisfaction parameters within the Ongoing Implementation Department. Managed risk, business sponsors and internal stakeholders’ expectations.
- Leveraged internal change control process to manage client project and monitor scope creep, manage SDLC phases throughout projects
- Defined overall scope of projects, initiated convergence/divergence tasks to define impact to business processes
- Designed/implemented training programs ensuring data integrity for overall data management
- Quarterly release and annual maintenance of HRIS, 3 months
- Client Billing Project, 3 months
- Non-qualified (NQ) Plan Implementation Project, 3 month
0-5 years of experience
Responsible for maintenance/administration of Teamcenter application & databases ensuring users are able to meet production deadlines for the Chinook, V22, & AISS programs.
- Investigate issues and develop work-off plans & reliable resolutions
- Functioned as Teamcenter support group workload manager
- Prioritize incoming trouble tickets, work with user for clarification, & route to appropriate SME
- Collaborate within Teamcenter support team to provide timely resolution to users issues
- Create/Maintain team support activity metrics in order to provide insight into recurring problem areas as well as when improvements can be made. Utilized excel & HP Decision Center.
- Helped in the deployment of Teamcenter 8 (new version of software) & reported issues with the software post deployment.
0-5 years of experience
Provided on-site and remote support for over 300 end users to ensure optimal up time for the end users (tier 1 and 2 support)
- Experience in using a ticketing system, explained the process taken to resolve the issue in a detailed manner or escalate to a higher level of support and schedule a follow up for myself.
- Used Active directory to reset passwords and activate user accounts, and knowledge of group policy procedures and user privileges.
- Experienced in using deployment consoles, sending laptop and desktop images, and installing encryption software. To ensure a quick response time in setting up a machine for replacement or new hire.
- Ensured user work stations were neat (cabling) and all UPS units were working correctly, to reduce any time lost for migrations, power outages, or moving stations.
- Worked with Cisco any connect, ConnectWise, Netextender, Shoretel, and VMware.
0-5 years of experience
Strategic sourcing for an important project transitioning from India to China worth $19.3 millions.
- Developed & implemented the Business Continuity Management (BCM) strategy for HPS Strategic Sourcing
- Suggesting and implementing automation of daily manual tasks related to reporting, analytics and communicating with suppliers.
- Identifying and solving operational problems to achieve high company efficiency. Projects include 2 transition/purchasing projects, 3 process improvement/data analytics projects and ongoing support to the Obsolescence management & Cost engineering team.
0-5 years of experience
Installed, configured, and supported servers in production and development environments. Coordinated customers, private cloud, server hardware, lan / san connectivity, application installs, and post install support including patching and application updates.
- Supported server migration to VMware and newer hardware platforms, meeting expanding customer needs.
- Resolved issues with older servers and hardware, allowing customer more time to complete server migrations.
- Resolved SEV 1, 2, and 3 customer problem tickets, helping IBM meet or exceed all SLAs.
6-10 years of experience
- Executed test case, monitored test progress and managed pre-production defects in Quality Center
- Ensured that the test deliverables comply with project requirements and in accordance with company’s processes and standards.
- Created Technical job aids for the team on an ongoing basis.
- Coordinated team meetings and activities on a weekly basis.
- Contributed in the test plan preparation. Collaborated with virtual contractors in India and across the United States via Net Meeting/AT&T connect.
- Participated in the production implementation validation in 4 major releases of new software products per year
- Performed monthly regression testing. Recorded and reported any testing variances on a testing summary and on the defect log.
- Led and coordinated the testing planning meeting on a quarterly basis.
- Conducted the validation of the system test environment. Responsible for updating the regression test bed after production implementation
- Created and tested workflows
0-5 years of experience
Coordinated with Business to ensure the quality of the requirements that are captured and documented.
- Ability to translate business requirements to technical requirements both written and verbally.
- Strong understanding of SDLC methodologies and demonstrated experience with requirements analysis and sustainable process for software.
- Provided Performs Requirements elicitation and documentation for migration activities, new and renewing groups product builds, product cycle changes, and system development/enhancement requests.
- Health plan experience in one or more areas: enrollment and billing, claims and benefits, network management, medical policy and utilization management.
6-10 years of experience
- Design and development of server code in HTML.
- Maintain code for VAX environment written in PASCAL and COBOL.
- Developed, created, managed, maintained, and trained in use of information systems, applications to target shops.
- Database design, creation, administration, and tuning including upkeep of tables, stored procedures, jobs creation and backups in SQL environment.
- Ensure backup, recovery, and data restoration of production server daily.
- Troubleshoots hardware, software, and/or network operating problems. Fulfilled work orders and server calls to install, maintain, or repair computer equipment and peripherals.
- Ensured backup, recovery, and data restoration from workstations for end users during upgrades or when a problem with the system is diagnosed.
0-5 years of experience
Financial Sector
- Managed calls from enterprise financial advisors, supporting computer environment for their current and new employees
- Led clients through troubleshooting for various concerns, including Internet browser problems, providing clear, step-by-step instructions
- Set up new e-mail accounts (Lotus Notes and MS Outlook) on computers with all necessary applications, including Java and network printer routing
- Installed/uninstalled operating systems, new server-based programs, and VPN certificates
- Performed whole disk encryption and computer re imaging
- Installed anti-virus programs and removed viruses on infected systems
- Received customer service accolade for solving many customer escalation with 100% customer
0-5 years of experience
Manages SharePoint environment to include SharePoint architecture, administration, project management, business analysis and development
- Works closely with Clinic Directors and Coordinators developing department specific as well as enterprise wide workflows designed with Lean Six Sigma methodology to ensure maximum business value is delivered
- Ensures the availability and reliability of the environment to include performing backups and restoring data when necessary
- Monitor, troubleshoot and analyze the performance of the environment and business processes
- Provides functional and technical support to stakeholders and end users
- Designs /develops documentation and delivers training as needed
6-10 years of experience
Administer Symantec Netbackup 7.5 and backup to disk hardware Exagrid for the Windows environment. Also work with EMC Datadomain VTL technology and Quantum iScalar500 tape library.
- Monitor and maintain both Symantec Anti-virus 10.1 and Symantec endpoint protection 12.1.2 for the Windows environment at Samsung Austin Semiconductor.
- Administer Windows Active Directory, account creation, account administration and granting read/write access to files and folders.
- Provide technical support for Samsung’s proprietary email software and other proprietary software’s.
- Build, configure, support and maintain Windows servers for Samsung Austin Semiconductor.
- Administer Microsoft WSUS and SCCM environment for Samsung Austin Semiconductor.
- Perform other specific System Analyst duties as defined in Samsung Semiconductor working practices.
0-5 years of experience
Design and create or modify MicroFocus COBOL programs, which access Oracle databases via embedded SQL. These programs deal with all aspects of property insurance. Test programs via Oracle test databases.
- Create or modify GUI screens for MicroFocus COBOL applications. Currently this is done with NetExpress and the dialog system.
- Convert programs developed with NetExpress so they may be used with Visual Studio. This is a two part process. First, convert the programs to unmanaged code. Next, convert the unmanaged code to managed code.
- Modify and test the VB.net GUI front end code.
- Create and run SQL queries against Oracle database using OraEdit and Enterprise Manager.
- Open tickets with MicroFocus and work with them to solve various technical problems.
- Track all programming changes via SVN.
0-5 years of experience
Provide technical support to ensure that Coast Guard systems are an asset enjoyed globally
- Experience working in Remedy
- Rebuild EU’s windows accounts when customers experience issues syncing with the profile server
- Troubleshoot with customers to ensure all software are functioning properly
- Provide Microsoft Suite 2007 support which includes rebuilding outlook profiles, pst management, calendar, global address, forms via remote assist
- Experience working in Microsoft Exchange Console such as moving mailboxes or editing x400 or smpt, sip
- Provide Active directory Support from creating/editing objects to modifying permissions
- Troubleshoot permission issues with shared folders on profile servers
0-5 years of experience
Maintain operations functionality of multiple switches and routers, Window 2000/2003 Servers; NT Servers, CMS/Avaya server
- Maintain Active Directory Services, Kronos, call routing, remote access, network security, fault tolerance, and optimization of server and network resources.
- Administer advanced voice provisioning skills, allocate vectors and VDNs.
- Extensive knowledge of CTI/IVR.
- Demonstrate Leadership skills to peers and management within call center environment; which consisting of twelve centers worldwide.
6-10 years of experience
Primary Deskside Analyst for 3 sites in North America: Camanche IA, Geneva NE, and Blytheville AR. First backup responder for sites in Pennsylvania, Ohio, Kentucky, Oklahoma, and 5 sites in Texas.
- Built over 200 computers from scratch, to include: ordering of parts, assembly, software installation, hardware driver installation, software registration, pc delivery and installation, network cabling and router setup, pc training.
- Responsible for maintenance and trouble-shooting 250 computers and printer systems. This includes ordering and installing parts to repair failed systems.
- Responsible for onsite training for pc operations and software utilization for over 500 people.
- 24/7/365 on call, to include desk side backup support for the other 11 facilities. (Project work and vacation coverage).
0-5 years of experience
- Patient advocate, responsible for providing superior customer service using the following applications: MASS, PBAR, Showcase and Patient Access System (PAS).
- Developed and maintained trust and loyalty
- Identified and responded to client requests within a two hours time span while executing requests with excellence
- Implement improvements in quality of service
0-5 years of experience
Monitor & Maintain: Eleven W2K3 Servers hosting Metrology Products which interfaced with 6 different Software Programs, using SQL, Oracle, and Cold Fusion on a Web server
- Symantec Backup Exec 12.5 for system and user backups
- Maintain & Purchase the Software Library for Metrology Products under the guidance of DADMS
- Maintain the Database and Support for over 15K Navy and Marine Corp and DOD users worldwide using Metrology Products
- Provide Remote and Local Help Desktop Customer Service Support saving Metrology Science Department Engineers hundreds of man hours dealing with computer issues
- Provide research, technical knowledge and training on the use of new applications to users
- Troubleshoot enterprise wide issues on LAN / WAN connectivity and provide solutions for the Network Operation Center
Information Technology Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
