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0-5 years of experience
Condensed resolution time by 1 hour per ticket by identifying and implementing an effective streamlined process
- Reduced ticket volume by 75% through implementing an efficient ticket generation system
- Led end to end IT support (including maintenance, upgrades, troubleshooting, and end user training for hardware (peripherals, servers, networking) and software for entire College of Engineering
- Initiated effort to provide on campus Apple support, resulting in improved student experience and internal support system
0-5 years of experience
Hired on as production clerk then promoted to IT coordinator and production technician.
- Improved company computer maintenance costs by overlooking all computer needs and eliminating third party contracts.
- Improved file conversion efficiency by 16 times, thereby decreasing company time from 4 hours to 15 minutes.
- 400% improvement in time to compile completed shop fabrication package, due to my ability to readily memorize lists and tables of numeric data.
0-5 years of experience
Ensured the optimal performance of business network, workstations, web site, cloud computing (Amazon AWS), virtual private servers, user applications and databases. Assess the capabilities of existing systems while looking for improvement opportunities and documenting issues.
- Supported users remotely on a daily basis and troubleshot wireless devices, hardware and other peripherals.
- Managed and configured Windows Advanced Server and Windows 7 Professional Environments, virtual private server
- Negotiated Vendor Relationships and coordinated business contracts
- Understands the importance of interpersonal communication and how to work with end users to understand their technical needs and issues.
- Assisted in building strong I.T. network for the organization
0-5 years of experience
Responsible for all student and staff IT related support within the Buffalo campus and the entire WNY market.
- Administered student and staff servers. All running Windows Server 2008 R2 virtualized on Citrix XEN Server.
- Supported student and staff workstations, printers and other network infrastructure.
- Maintained Avaya phone system.
- Oversaw migration from separate campus domains to new combined college wide domain.
- Planned and implemented annual campus computer hardware maintenance and upgrades.
- Managed IT Work studies and IT Interns.
0-5 years of experience
Collaborated with the purchasing department during the Eatec system conversion to ensure a smooth workflow and correct any vendor issues
- Assisted with updating Java on multiple workstations for the Kronos upgrade and helped troubleshoot department heads’ logins
- Communicated with vendors to confirm payments, reconcile passed due invoices, and request missing invoices
- Provided on-site IT support to a unit with no previous support and was a liaison for the IT department to oversee on-site projects
- Began as a temp through Staffing Partners and earned a permanent position within two months
0-5 years of experience
Worked closely with the VP of Marketing to develop email marketing campaign strategies to increase revenue stream
- Generated, developed, and tracked weekly email campaigns using Exact Target
- Used Sugar CRM for reporting purposes & maintained database of over 50,000 contacts
- Analyzed position of company’s competitors in the market place, developing an industry marketing outlook for potential growth
- Developed social media strategies & techniques as a part of ongoing marketing growth efforts
0-5 years of experience
Managed and coordinated the technical and maintenance support for the IT infrastructure in various offices: Lima, Callao, Punta Negra, and FIMA
- Responsible for the inventory, installation, and configuration of all IT Infrastructure equipment: Dell & HP desktops and laptops, Company’s Mobil Devices, Cisco Routers
- Monitored/worked and assigned trouble tickets within IT Helpdesk
- Created and deleted user accounts in company directories; updated and maintained the project’s phone directory
- Administered and managed the preventive and correction services for printers, both at site and various office locations
- Developed the fiber optic infrastructural design and implemented internet access control services for the camp sites
- Supported and implemented the migration process from Aker Solutions to Jacobs systems
6-10 years of experience
Provided administrative support to Investment officers on in processing private equity projects for Board submission and IT user support to the department
- Provided first-line troubleshooting for hardware, software, network, remote access, and/or wireless problems
- Provided administrative support to investment officers, processing new business and portfolio projects, specifically; approval procedures, disbursements, and Board submissions
- Established and maintained an effective database network of contacts inside and outside the Bank for private equity SMEs and investors
- Participated in selected overseas missions for project appraisal by finalizing and integrating project documents for Board approval
- Assisted in the organization of official events and seminars, especially during the IMF/World Bank Annual and Spring Meetings and Project Negotiations
6-10 years of experience
Hotel Management and Development Company operating diverse portion of quality extended-stay hotel assets exceeding $250 million in market value and $50 million in revenue, comprising 27 properties / 2,900 rooms involving 350+ team members
- Accountable for short- and long-term operating and financial analysis of assigned hotels as well as projections and budgets; provided business analysis related to competitive position and ROI. Oversaw functional areas of IT, HSIA & Billing Review, hardware and software maintenance, MAC or replacement and all vendor issues.
- Liaison with departments, executives, franchisors and external parties to assist General Managers in managing risks and opportunities for brand. Collaborated with Operating Partners, General Managers and other property-level staff to facilitate operating improvements; assisted management with development of business plans. Coordinated budget issues with appropriate hotel and management staff; managed issues related to hotels’ forecasting; instrumental in long-range plans for hotel.
- Oversaw IT infrastructure of Corporate Service Center and 26 hotels; managed vendors of telecommunications, LAN, HSIA and PMS of three brands. Oversaw analyzing and troubleshooting hardware and software issues; installed corporate-wide antivirus software standards; pivotal in creation, testing and implementation of new Data Center.
- Created: Hotel’s Intranet site and help desk website housing portals to revenue software and downloadable policy and procedure documents; developed network back-up system for CSC; created and launched Intranet site via Sharepoint; created Generation Companies’ Internet site; created Hotel Support ticket system.
- Instrumental in building and moving hotels’ from server-based stand-alone units to Oracle-hosted Redundancy environment.
- Saved company $300,000+ as single entity support team involving corporate office complete hardware upgrade from Windows XP to Windows 7, installation of WAN environment and rebuilding of workstations and laptops at all hotels.
0-5 years of experience
Served as primary IT liaison for Jewish Physician Practice Groups by providing support to Facility Directors, their Physician Offices and Clinical Staff, for IT related projects and other various needs
- Facilitated weekly meetings with Facility Directors/Mangers, and IT technicians, to review and discuss the planning and execution of multi-million dollar projects through completion, and other non-project related requests
- Worked closely with IT vendors and technicians internally and externally, to set expectations, maintain budgets, and meet requirements to complete projects timely
- Provided analyst and application support on a wide variety of healthcare applications as needed that included escalations, and resolutions to the customers’ satisfaction. (These applications included: MDValet, Morrisey, ePrescribe, Sovera, IDX, Meditech, and Citrix)
- Delivered high-level computer training for all Users of the JHSMH/Kentucky One Health network
- Maintained Access database of Provider’s, and other Users, for support purposes
- Created and maintained internal and external documentation utilized for training and instruction
0-5 years of experience
Supervise daily operations to support [company name]’s National office. Spearhead strategic planning office finances, personnel and culture. Manage all IT projects for the organization, providing customer support, troubleshooting action plans and issue escalation. Oversee and collaborate with Office Managers at the regional level to ensure compliant practices in accordance with executive-level desires.
- Introduced high-visibility procurement practices and manuals for offices nationwide
- Created a CRM database for all IT account requests & removals
- Developed an IT support ticketing system and the processes surrounding specified functions
- Successfully aligned HR practices to establish low overhead on-boarding and off-boarding talent
- Selected to train all employees on internal software usage nationally
0-5 years of experience
- Day-to-day management of [company name] Help Desk, 4 technicians and customer requests via phone and email from local, home and remote offices in a Windows/Mac environment.
- Implemented and administered PhaseWare Customer Support and Service Management software and documentation of Standard Operating Procedures; vastly improving response time to the customer, first call resolution and overall customer satisfaction.
- Collaborated with HR and Audit departments to improve New Hire/Transition Out forms to reflect current technology and resource requests.
- Managed Telecom and Teleconference resources. Analyzed voice and data usage invoices to create accurate, active inventory. Resolved excess costs and diminished billing overages.
- Audited toll-free numbers, eliminating any/all error messages received by donors. Provisioned and terminated data and telecom services for local and remote offices.
- iPhone, iPad, Android & Blackberry devices configured for email.
- Organized legacy hardware inventory project, removing outdated equipment for donation and recycling.
0-5 years of experience
Responsible for the providing technical support to all satellite stores in TX and NC. Supported the network (over 15 restaurants and 100+ PC coordinating vendor support, PC upgrades, inventory, and developed technical documentation. Support several enterprise technology projects designed to automate, streamline and modernize the IT Portfolio
- Implemented a new ticketing system to manage service calls
- Migrated 20% of inventory from Win XP to Win 7 desktops
- Setup accounts in Active Directory 2003 & 2008 for all employees
- Setup and maintained relationships with ISP(TWC), ALOHA POS, & MICROS
- Trained and Setup IPad & IPhone with apps for staff to use for daily restaurant functions
0-5 years of experience
Worked alone as the help desk, desktop support and server administrator as an all-encompassing solution for the company’s IT needs.
- Managed the installation of software, updates, and optimization of both servers and workstations.
- Implemented systems to make sure assets were tracked to ensure that the company did not lapse on warranties and make sure that we were up to date with hardware trends.
- Ordered supplies and equipment when needed and maintained inventory levels as to not interrupt day to day operations.
0-5 years of experience
Hired as a data specialist and created a better and secure network and was promoted to IT Coordinator/System Admin within 6 mos. of being hired.
- Successful LAN setup using MS Server 2003 platform.
- Installed 18 RJ 45 wall ports and connected them to the patch board for our Dell server with Windows Server 2003.
- Installed 6 new Dell Pc’s and set-up 6 new Dell Laptops on to the network.
- Maintained 4 HP DeskJet, 1 HP LaserJet printer on the LAN.
- Minor maintenance an IKON 2200 series Copier with DocSend PDF scanner attachment also connected to our LAN.
- Developed, revised and updated procedures regarding the LAN usage & procedures
- Researched and implemented new technology where needed for the efficiency and ease to the end user work environment.
- Installation and reinstallation of all commercial software used in the company.
- Attended a Susa Samba file and print server migration and installation work shop at Mckinley High School for the 2004 Open Source conference.
0-5 years of experience
Assisted AAA employees with password reset
- Managed Phone Traffic – answering in excess of 450 calls a day
- Submitted & managed work orders; provided clerical and admin support
- Acted as liaison between employee and vendor support team
- Resolved computer issues, providing reports for IT Department
6-10 years of experience
Managed standardized technical knowledge between overseas sites
- Informed IT Managers regarding work processes and incorporate feedback
- Developed and implemented the new work process
- Managed IT servers, Microsoft Active Directory and Microsoft Exchange
- Maintained and developed administration scripts and tasks automation
0-5 years of experience
242 bed non-tax supported, county-owned hospital)
- Assisted in the ongoing maintenance of the Meditech Physician Care Manager modules.
- Identified and resolved issues in the Physician Care Manager modules which overlapped with other departments.
- Provided ongoing education of Physicians and office staff related to Meditech applications.
- Planned, tested, documented, trained, and implemented ongoing support activities.
- Assisted in testing of all new software updates and new releases for the Physician Care Module and related modules.
- Worked with IT Systems Analysts to address concerns with terminal devices, computer networks, disk space issues and archiving.
- Provided ongoing education and assistance to Meditech clinics.
10+ years of experience
- Managed planned, designed, recommended, purchased and implemented computer systems, policies, applications and other technologies for the Village
- Provided consulting and training services to all departments
- Coordinated telecommunications for the village
- Monitored and maintained IT support, license contracts, contracts and IT professional memberships
- Prepared and managed annual budget for Village-wide Information Technologies and telecommunication
0-5 years of experience
Manager
- Manage security access levels for employees and provide companywide IT support in a demanding environment.
- Created and maintained an inventory of IT hardware and software licenses.
- Managed all IT vendor relationships and successfully negotiated contracts.
- Successfully marketed restoration products and services to municipal
- Conducted site surveys and prepared contingency plans for businesses in the event of a catastrophic incident.
- Managed subcontractor labor to meet expectations set by homeowners and insurance adjusters.
0-5 years of experience
Sole on-site IT support for three San Francisco Bay Area campuses.
- Implemented IT systems management program to monitor network and servers, and to inventory IT devices.
- Implemented OS and application standardization, and improved system deployment through imaging solution.
- Trained other IT department staff on improving IT functions.
0-5 years of experience
Installed, maintained and supported information technology hardware and software on 600 Dell PC’s.
- Provided customer-centric, tier 2 support of all desk side and remote users, including but not limited to PC, local and network printers, network, telephone, connectivity and other related computer assistance.
- Assisted users with issues/problems from a variety of sources including proprietary and MS Office applications, as well as Microsoft Windows 7 and XP Operating System.
- Used HEAT ticketing system to keep track of user issues.
- Imaged systems with Acronis, Ghost, and SCCM.
0-5 years of experience
- Trained teachers to perform data analysis of student assessment results for performance analysis
- Taught students on data analysis methodologies for internet and print direct marketing mediums
- Developed 5 year action plans for the schools IT Department to implement full server virtualization, web 2.0 technologies, teacher training, electronic whiteboards, and 128 computer replacements
- Implemented, trained, and delivered Pearson administration system to 32 faculty members
- Succeeded high standards while teaching grades preK-12 from computer basics, MS Office, HTML, geographical information systems (GIS), to multimedia simulation development
0-5 years of experience
Field Support Tech for 15 campuses plus 3 corporate locations
- Provided remote and hands on support (Windows, Mac, Voice) for all level of end users.
- Reduced cost of vendor support by 15%+
- Provided/develop end-user training and materials
0-5 years of experience
- Advised and assisted in negotiations of vendor contract changes in order to acquire highest quality and lowest budget requirements
- Continuously communicated with vendors to ensure fulfillment of service level agreements
- Reviewed and analyzed the billing statements of multiple communication services and carriers, reconciled errors in order to maintain cost structure
- Completed accounts payable/receivable tasks for the IT department
- Managed employee communications database records in order to maintain accurate records
- Serviced, supplied and directed on site training of telecommunications equipment for company employees
- Utilized Blackberry Enterprise Server ensuring constant communication between company employees
0-5 years of experience
Handled all Information Technology concerns
- Maintained Microsoft Windows Server 2003 active directory/DNS
- Provided technical support to staff (PC and MAC systems)
- Managed local area network
10+ years of experience
Promoted to coordinating all IT systems with the bank after much work in installing and upgrading the entire bank network while adding additional branches
- Disaster recovery site planning and design utilizing VMware’s virtualization technology and MPLS network with complete failover availability with VPN remote access
- Designed a wireless client system for roaming employees while observing utmost security.
- Upgraded all application servers to Windows 2003 server as well as upgraded all client computers to Windows XP while rewriting standards for future growth
- Saved the company thousands utilizing new point-to-point technology opposed to dedicated T1 circuits for some locations
- Coordinated and planned the installation of a company wide voice messaging and Voice-over-IP PBX phone system for inter-office dialing
- Installed and configured the company firewall and email server for use while assuring complete security
- Designed and taught Windows and MS Office training sessions for employees wishing to be more proficient
0-5 years of experience
- Provided daily computer help desk support for employees across 5 branches
- Assisted in the setup of company computers for new hires
- Managed tech equipment and initiate purchase orders for the IT department
0-5 years of experience
- Maintained the membership records using SQL relational database and answered phone calls, email queries.
- Executed scripts on the database to prepare customized reports in MS Excel and Access for annual convention.
- Administered mailboxes on Exchange Server 2003 and managed desktop/laptops/phones/printers.
0-5 years of experience
Managed Multiple VPN Users Network
- Project Manager for IT Related Projects
- Managed all disaster and backup recovery systems.
- Preformed full helpdesk support to over 50 users, and 5 servers over various sites.
- Helped Train Employee to use new software/computers.
- Maintained Active Directory, Exchange Server, and File Server
- Maintained and Managed Remote Office Systems in Destin, FL
0-5 years of experience
Coordinated and supported IT activities for a combined services organization providing services for 6 family owned newspapers in Kansas and Iowa. Assisted with budget planning and purchasing for network infrastructure, back office, and desktop systems. Hands on support assistance with Cisco 5505 routers and Dell switches. Implemented a secure multi-site VPN and secure network infrastructure. Implemented secure employee remote access with Cisco AnyConnect.
- Designed, configured, deployed and manage Active Directory for 5 linked sites across Kansas configured as a single domain replacing 5 aging OSX based Open Directory domains. The domain consists of 5 Windows Server 2008 domain controllers, Windows PCs, Windows Servers, Mac OSX and Linux based machines. All domain controllers are running on VMWare ESXi hosted virtual machines. Upgraded various workstations and servers. Designed, pulled, and configured a complete new CAT6 network at one site.
- Hands on development of responsive HTML5/CSS3 mobile optimized web sites for all 6 newspapers.
- Advise and assist with 2 year IT strategic plans.
- Responsible for ensuring compliance with Payment Card Industry (PCI) requirements for all sites.
- Hands on support of all enterprise applications for accounting, editorial, and advertising.
0-5 years of experience
Monitor and maintain computer systems and business network in environment with over 400 users in 19 locations
- Guide customers through a series of actions either over the telephone or in person to provide a resolution to technical support needs.
- Utilize desktop sharing software to provide remote support
- Reduce IT costs through careful analysis of service contracts and vendor negotiation
- Manage migrations of high level business systems
- Administer and support Exchange 2010 with Outlook clients
- Install, troubleshoot and resolve issues with business critical custom applications needed to communicate with and diagnose customer machinery
0-5 years of experience
Liaison between Operations and IT departments for submitting workflow tickets, tracking and verifying requests for client web portal implementation process.
- Created web portal before and after images with technical explanation of requests utilizing Microsoft Office, Outlook and FastStone editor tools.
- Maintained and verified web portal FAQs, User Guides, on request messaging and HTML links.
- Primary contact for publishing web version for final client letter templates based on application of knowledge of workflows/SOWs/contracts.
- Reviewed contracts, technical proposals, SOWs and SOPs for Operations to build into workflows.
- Analyzed project workflows for comparison purposes, strategic operational planning and communication.
- Maintained and distributed templates for version control and appropriate workflows for approval.
- Initiated, created and standardized documentation for IT/Operations processes.
- Communicated changes and Implementation Schedule with management and team.
- Certified – Lean Six Sigma – Yellow Belt
0-5 years of experience
Managed planning and development for an ERP/MES database
- Purchased and installed hardware related to the needs of the technology department
- Built custom reports using Crystal Reports for the needs of Administration
- Involved daily in maintaining accurate, Inventory, BOM, Quality Control, and Reports
- Served as the network database administrator maintaining system functionality
- Managed time and attendance and implemented points system
0-5 years of experience
Responsible for all computers (PC and MAC), printers (including networked printers and Zebra label printers) and related hardware brake/fix.
- Responsible for all computer software installations and upkeep.
- Monitored and maintained 8 servers (including CITRIX.).
- Administrator for company ERP package, APPRISE. Troubleshot various issues that arose in Apprise daily. Experienced with picking demand process, A/R, A/P, purchase orders, Inventory, Customer Portal (B2B implementation and maintenance), customer maintenance, user profile maintenance, order utility.
- Administrator/primary technician for Malvern Shipping System (fed ex, ups, usps), Avaya IP Office phone system/server, SPS/Edifice Reporting System, cloud hosted exchange e-mail system, company’s BOX.com account, AT&T and Verizon accounts, WASP time clock System and Bartender/Seagull barcode software.
- Responsible for maintaining company B2B server and website
- Purchased, set up, monitored and maintained all mobile devices such as iPhones, iPads, Droids, Samsung Tablets, PC laptops and MACbooks. In-house and with AT&T and Verizon.
- Administered BRIVO security system and implemented software.
- Responsible for maintaining Symbol/Motorola wireless warehouse scanning guns and WAP system.
- Responsible for ordering all IT supplies(hardware, software) & office supplies
6-10 years of experience
Provide administrative assistance to Business Solutions IT Partners and Managers
- Responsible for the writing and delivering of all proposals and agreements also responsible for the preservation of the yearly agreements in order to maintain proper work registrations.
- Responsible for ordering and billing out software request, also responsible for the preservation on yearly maintenance for such software.
- Responsible for maintaining 4 main databases used to determine sales/prospects and collect pipeline/report information.
- Make travel arrangements and meeting planning for staff as needed.
- Opens, dates, sorts and distributes mail daily.
0-5 years of experience
Bid on large volume orders upwards of $3 million while maintaining company gross margin
- Project yearly price escalation, and schedule delivery according to User needs on long term
- Coordinate monthly progress reports, via teleconference, with foreign and domestic military End
- Train new employees in daily management of complete procurement and sales cycle from processing
- Attend export compliance training to maintain a current level of knowledge in DEA chemical
- Travel abroad and meet with Customers/ End Users to discuss current issues or identify potential
- Review quarterly earnings and make forecast for next quarter
10+ years of experience
- Total Desktop Support on site or remotely to approximately 135 clients, including all printers, Laptops, PDA’s and misc. peripherals. Provide total Hardware and Software technical support, knowledge and management.
- Maintain local Microsoft Windows 2003 File Server, Fax Server, and administer user permissions and access via Active Directory.
- Perform Daily backups, Weekly, month-end file archiving, and year-end archiving of File server Data.
- Asset Management of all Local IT equipment.
- Responsible for maintaining Avaya phone switch, VOIP equipment and voice mail system.
- Currently maintain a 100% customer satisfaction rating, and in top 18% of Corporate IT top ticket completions a week. (Average 25+)
0-5 years of experience
Technical and IT support for all company personnel in five+ locations, both domestic and international. Perform regular remote management of all company computer systems. Upgraded the standard OS from Windows XP to Windows 7 and simultaneously upgraded all software and hardware components to support the new OS implementation. Upgraded the California office network from DSL to Cable internet and expanded the network to include upgraded hardware and wiring. Complete management of projects on a time constraint and limited budget with success.
- Project planning and implementation, under budget, with significant improvement of technology and business functions.
- Developed SEO and Digital Marketing accounts, policies, and procedures.
- Operational support for SaaS applications such as SharePoint, ShareFile, Adobe Suite, MaxHire, and OpenAir.
- SharePoint design, security, and administration.
- Responsible for disaster recovery and backup services
- Manage Microsoft hosted Exchange
- Administrator of the California office and assistant for the owner and CEO; travel coordination, group event coordination, client contact, email and correspondence, expense reporting, and various office duties.
0-5 years of experience
Configured, installed and customized (to user preferences) PC’s to New Operating System Windows 7
- Installation of dual set top monitors along with training assistance on how to operate
- Phone support for IT related issues through help desk
- Software installations for programs such as Adobe, Encompass 360, TI, Sybase, Citrix, Fedline tokens
- On-Site support for hardware issues in multiple branch locations
6-10 years of experience
Responsible for the coverage of 3 large oncology centers in Longview, Tyler and Palestine with a couple satellite sites.
- Order site desktops, laptops, and peripherals based on standards put forth by corporate purchasing.
- Assist in the day to day computer system operations including troubleshooting, maintenance and software/hardware installation.
- Coordinate hardware and software repair processes with outside vendors.
- Resolve technical issues for clients in person, on the phone and through e-mail. Log and/or update ticket tracking system.
- Assist in network and end user support by answering calls, documenting incidents, requests for service and assisting users with answering questions.
- Assist various parties implementing new hardware/software technologies at sites.
- Served on Texas Oncology IT teams Customer Service Focus Group 2yrs.
0-5 years of experience
- Managed and maintained the administration and maintenance of the organization’s IT infrastructure, telephony and security equipment.
- Track and maintain inventory of all hardware and software assets such as license counts for all hardware and software
- Participated in the implementation NetSuite’s cloud-based ERP system and related bolt on solutions. Responsible for future phases of this critical project as well as application support of the live environment.
- Provided support for various business software applications such as Quickbooks point of sale, Quickbooks Accounting, and Microsoft Office, etc.
- Provided support on all Windows and Mac computers, laptops and peripheral devices for local and remote users.
- Maintained and updated existing documentation on all infrastructure, servers and desktops
- Manage and maintain vendor contracts for support and projects
0-5 years of experience
Deliver daily technical support for email, network, connectivity, telecommunications, peripheral equipment and server maintenance.
- Maintain Tandberg tape backup and Semantic Backup software
- Maintain Kaspersky Endpoint Antivirus
- Configure and deploy Cisco switches
- Troubleshot Network connectivity issues
- Perform routine maintenance on Dell and HP servers running Windows Server 2003/2008/2012
0-5 years of experience
- Maintained both computerized and hard copy files.
- Assisted in the installation, configuration, and management of a LAN.
- Repaired and upgraded printers, servers & PC equipment.
- Handled individual needs of manager.
- Maintained the information systems with VB6, ASP.NET.
- Generation of MIS reports.
0-5 years of experience
- Operate and support hospital corporate network and support hospital information system.
- Supports, manages, and ensures capability of both LAN and WAN networks( all hours of operation)
- Installed and configured computers throughout hospital.
- Provide online training to our hospital staff.
- Provided wireless connectivity to our patients and their guests.
- Assisted with providing HIPPA policies and procedures regarding computers and 3rd party software.
- Maintain network and assist with Radiology network associated with VPN connectivity to other Hospital locations.
0-5 years of experience
- Identifying, diagnosing and correcting problems affecting local area network (LAN) performance.
- Relocating equipment and software as needed; completing installation and making connections necessary for proper operation.
- Ensuring that equipment and software are current, i.e. latest version patches and updates are installed and function properly. Maintaining operational documentation and reference materials.
- Provided technical assistance and advice to users.
- Recommended replacements, modification and updates of existing systems, equipment and software based on technological advances.
- Determined needs and prepare requisition
Information Technology Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
